Tickordo is an AI-powered ticket triage system designed to help support teams analyze, classify, prioritize, and route support tickets.
The project is being developed as a practical software engineering project using Go, Next.js, and PostgreSQL, with AI integration for automated ticket analysis.
Support teams often receive a large number of tickets that need to be manually reviewed and categorized before they can be handled.
Tickordo aims to assist this process by analyzing incoming tickets and providing structured information such as:
- Ticket category
- Priority
- Sentiment
- Suggested support team
- Ticket summary
- Suggested action
- AI confidence
The goal is not to replace support agents, but to help them understand and process tickets more efficiently.
- Go
- REST API
- PostgreSQL
- Next.js
- TypeScript
- Tailwind CSS
- Docker
- Docker Compose
AI integration will be introduced during the development of the project.
The specific AI provider and architecture will be defined as the project evolves.
Tickordo is currently under active development.
The project is being built incrementally, starting with the application foundation and progressively adding ticket management, AI-powered triage, frontend features, testing, and deployment.
- Ticket creation and management
- AI-powered ticket classification
- Priority detection
- Sentiment analysis
- Automatic team suggestions
- Ticket summaries
- Human review of AI recommendations
- Support dashboard
- Authentication and authorization
- Automated testing
- Production deployment
Development setup instructions will be added as the project components are implemented.
MIT © 2026 Piter Gomes