Support engineer who turns messy tickets and logs into clear bug reports, tests, and fixes.
Open to support engineering, QA, tooling, and automation roles.
About 22 years in IT, with an MBA.
- Support engineering: Senior Support Consultant / Support Engineer at SAP; I take customer issues from first report to root cause.
- Systems & cloud: Cloud System Engineer at Medidata.
- ERP & automation: NetSuite Lead at Open Society Foundations; SuiteScript and integrations.
- Consulting & teaching: IT consulting through CR8Haven LLC; taught at Cybrary.
Now building: log-watcher, a log-watching CLI. Parses common log formats and flags error-rate spikes per error type; CLI output and tail mode are next.
| Project | What it does |
|---|---|
| support-qa-toolkit | sqt ticket2bug and sqt triage. Stdlib only at runtime. |
| api-test-suite | JSONPlaceholder client and pytest contract tests. Mocked by default. |
| FlaskAppEnhanced | Flask app with CSRF, rate limits, and security headers. |
| log-watcher | Log-watching CLI. Parses common log formats and flags error-rate spikes per error type; CLI output and tail mode are next. |
Older work and forks: @DavidKupratis


