From c8e2bac6e9bc48b14eb9f736dc96b400547a422d Mon Sep 17 00:00:00 2001 From: Hannes Lenke Date: Wed, 28 Oct 2026 16:04:22 -0400 Subject: [PATCH 1/2] docs: status page maintenance plans and uptime on v3 pages (DOC-147) - Status page maintenance is included in Communicate Team and Enterprise, not every Communicate add-on (Hobby and Starter don't include it). - Maintenance doesn't change status page uptime: on v3 pages, incident downtime that overlaps a maintenance counts like any other downtime. Measured on the local stack: a 626 s major outage during an in-progress maintenance brought the component's uptime to 99.992 (no exclusion). Co-Authored-By: Claude Opus 5.5 --- communicate/status-pages/maintenance-windows.mdx | 7 +++---- 1 file changed, 3 insertions(+), 4 deletions(-) diff --git a/communicate/status-pages/maintenance-windows.mdx b/communicate/status-pages/maintenance-windows.mdx index 5f478622..da016352 100644 --- a/communicate/status-pages/maintenance-windows.mdx +++ b/communicate/status-pages/maintenance-windows.mdx @@ -6,14 +6,14 @@ canonical: 'https://www.checklyhq.com/docs/communicate/status-pages/maintenance- --- -Showing maintenance windows on a status page is part of the Communicate add-on. [View pricing](https://checklyhq.com/pricing). +Showing maintenance windows on a status page is available on Communicate Team and Enterprise plans. [View pricing](https://checklyhq.com/pricing). [Maintenance windows](/communicate/maintenance-windows/overview) let you schedule planned downtime so checks don't create false alerts. When you also publish a status page, you can show that maintenance to your users: the window appears on the page before, during, and after it runs, affected components are flagged as under maintenance, and subscribers can be notified automatically. - A [status page](/communicate/status-pages/creating-a-status-page) with at least one component. -- The Communicate add-on, which unlocks status page maintenance. Without it, the **Status page visibility** section of the maintenance window stays locked. +- A Communicate Team or Enterprise plan, which unlocks status page maintenance. Without it, the **Status page visibility** section of the maintenance window stays locked. - Access to the maintenance window feature. @@ -69,7 +69,6 @@ With the setting off: - The maintenance card and its detail page list no components, and no component on the page is marked as under maintenance. - Subscriber notifications leave out the affected components. -- Incident downtime that overlaps the maintenance counts as regular downtime in your status page uptime. ## Posting updates to your status page @@ -111,4 +110,4 @@ Turn on **Don't open incidents** in the status page visibility settings. While t This option applies only to the components covered by the maintenance on the pages it is shown on. -Incident downtime that overlaps a published maintenance period is excluded from your status page **uptime**. Windows with [**Show affected components**](#hiding-affected-components) turned off are the exception: their overlapping downtime still counts. +Maintenance doesn't change your status page **uptime**: incident downtime that overlaps a maintenance counts the same as any other downtime. (On deprecated v2 pages, overlapping downtime is still excluded when **Show affected components** is on.) From 12b7e928e6bbc4dac5fde6c1f3824daf61cc8ae5 Mon Sep 17 00:00:00 2001 From: Hannes Lenke Date: Wed, 28 Oct 2026 16:15:34 -0400 Subject: [PATCH 2/2] docs: drop the v2 aside from the maintenance uptime sentence (DOC-147) Co-Authored-By: Claude Opus 5.5 --- communicate/status-pages/maintenance-windows.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/communicate/status-pages/maintenance-windows.mdx b/communicate/status-pages/maintenance-windows.mdx index da016352..6cb46122 100644 --- a/communicate/status-pages/maintenance-windows.mdx +++ b/communicate/status-pages/maintenance-windows.mdx @@ -110,4 +110,4 @@ Turn on **Don't open incidents** in the status page visibility settings. While t This option applies only to the components covered by the maintenance on the pages it is shown on. -Maintenance doesn't change your status page **uptime**: incident downtime that overlaps a maintenance counts the same as any other downtime. (On deprecated v2 pages, overlapping downtime is still excluded when **Show affected components** is on.) +Maintenance doesn't change your status page **uptime**: incident downtime that overlaps a maintenance counts the same as any other downtime.