diff --git a/CHANGELOG.md b/CHANGELOG.md
index 5d461c6..0bb0255 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -6,6 +6,48 @@ The format is based on [Keep a Changelog](https://keepachangelog.com/en/1.1.0/),
 
 ## [Unreleased]
 
+## [0.9.0-ptb.5] - 2026-10-14
+
+### Added
+- A redesigned terminal: new home screen with the time, your location, an incoming call you can accept from home, and unit, call and shift counts. Every app has a new layout, with bundled fonts so it looks the same offline
+- Character photos: take an in-game mugshot, with no extra resource needed, or use an https image link. Photos show on the character, on license cards and in police Records
+- Licenses are shown as ID cards with the photo, a license number, class, issue and expiry dates and a status stamp. Show a card to the person next to you from the Licenses app. Each license type's card title, issuer, colours and background art are set in `licenses.json`, along with the state name used on cards, plates and state IDs
+- Records has a warrant banner, the person's photo and quick flags, and an offence picker that fills in the fine from `citations.json`
+- Records for police in the field: a Current stop card to run the stopped vehicle's plate and open the driver's record, Vehicle ahead to run the plate in front of you, and Person ahead to identify the person you're facing. Searching the plate of a nearby car finds its owner even if nobody has run it before
+- Records for Fire and EMS: identity, photo and medical history, with a caution banner when the person has an active warrant. They add medical entries; licenses, vehicles and the criminal record stay with police. Some people on the street now have medical conditions on file
+- Patient care and incident reports: handing a patient over at the hospital, or closing a fire call, drafts a report with the address and the people or plate involved. Everyone on the call can edit and file it from the Reports tab in Records, and drafts nobody files are filed after 30 minutes. Filing a patient report adds it to the patient's medical history. Filed reports can be searched by address, call number, plate and date
+- Dispatch can request backup from your active call, and shows distances to calls
+- 911 shows your call's progress: received, units responding, on scene
+- Duty shows your next rank and your calls, arrests and hours on duty, which are now tracked
+- Admin has sections for players, the roster, active calls, the audit log and server info, with set rank, grant XP, set department, revive, teleport and force off duty for each player
+- Settings has text size, a 24-hour clock, reduced motion, the AI callouts switch and your current key bindings
+- Named ranks for each department in `config/departments/<department>/ranks.json`: set each rank's title, the XP to reach it and the tier of weapons, uniforms and vehicles it unlocks. Agencies can give ranks their own titles (BCSO ships with Deputy and Sheriff). The defaults keep the existing progression, and ranks are shown by name in the terminal, the station menu, notifications and the loading screen
+- Errors are saved in full to `data/logs`, one file per day, kept for 14 days. The console shows one line with the cause
+- Callouts and plugins can log through FivePRS: `Log` in callouts, `Logger.For(name)` anywhere else
+
+### Changed
+- The `config/` folder is organised into `departments/`, `world/` and `civilian/`. On start, FivePRS moves files from the old layout into place and creates any missing `ranks.json`
+- The console says "Created a new database" when it starts on an empty database, instead of listing the first migration
+- Console messages are shorter and coloured by type: green for success, yellow for warnings, red for errors. Debug messages only show with `fiveprs_debug` on, which now also works on clients when set with `setr`
+- Every built-in terminal app (Duty, Dispatch, Records, Characters, Licenses, Vehicles, 911 and Admin) is now a page app on the same framework addons use, so they all open, update and badge the same way
+- Mugshots no longer need the `screenshot-basic` resource
+- The shift timer on the home screen counts seconds and keeps counting through a terminal reload
+- Database schema 3 adds the reports table. SQLite databases are backed up before updating
+
+### Fixed
+- Your character's look is applied as you spawn, whichever spawn script you use, instead of leaving you as the map's ped
+- Joining spawns you at your last location as your character even when the client is slow to start, instead of spawning at the map's spawn point and teleporting
+- Joining after the loading screen closes early no longer spawns you at the map's spawn point instead of your last location
+- The welcome message shows once after you spawn, instead of during the loading screen and again when switching characters
+- The FivePRS server icon no longer reports that it failed when `load_server_icon` is just slow to apply
+- Admin commands show success in green and problems in red, in game and in the console, and reject missing or extra arguments with their usage
+- `fprs_setrank` only accepts ranks that exist in the player's department, and `fprs_addxp` up to 1,000,000 XP at a time
+- `fprs_setdept` only accepts department names, and lists them when the name is wrong
+- `fprs_revive` says when the player isn't down instead of reporting a revive
+- `/backup` rejects options it doesn't know instead of sending a Code 3 request
+- `/er_status` only accepts `available` or `busy`, and `/er_status` and `/er_attach` say when you're off duty
+- `/fprs_coords` rejects point names it doesn't know instead of copying a different format
+- `/er_profile` says when your profile hasn't loaded yet
 
 ## [0.9.0-ptb.4] - 2026-10-11
 
diff --git a/FivePRS.Client/Agency/BaseAgency.cs b/FivePRS.Client/Agency/BaseAgency.cs
index 19b9428..7ea501d 100644
--- a/FivePRS.Client/Agency/BaseAgency.cs
+++ b/FivePRS.Client/Agency/BaseAgency.cs
@@ -8,6 +8,7 @@
 using FivePRS.Core.Config;
 using FivePRS.Core.Events;
 using FivePRS.Core.Interfaces;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 using Newtonsoft.Json;
 
@@ -15,6 +16,10 @@ namespace FivePRS.Client.Agency
 {
     public abstract class BaseAgency : BaseScript, IAgency
     {
+        private Logger? _log;
+
+        protected Logger Log => _log ??= Logger.For(AgencyName);
+
         private static readonly HashSet<Department> LoadedDepartments = new();
 
         public abstract Department Department { get; }
@@ -46,13 +51,13 @@ protected BaseAgency()
 
         public virtual Task OnDuty(PlayerData player)
         {
-            Debug.WriteLine($"[{AgencyName}] {player.Name} is ON DUTY.");
+            Log.Debug($"{player.Name} is on duty.");
             return Task.FromResult(0);
         }
 
         public virtual Task OffDuty(PlayerData player)
         {
-            Debug.WriteLine($"[{AgencyName}] {player.Name} is OFF DUTY.");
+            Log.Debug($"{player.Name} is off duty.");
             return Task.FromResult(0);
         }
 
@@ -75,7 +80,7 @@ private async void OnLocalDutyChanged(bool isOnDuty, int departmentId)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[{AgencyName}] Duty transition failed: {ex}");
+                Log.Error("Duty change failed", ex);
             }
         }
 
@@ -91,7 +96,7 @@ private async void OnLocalCalloutReceived(string calloutJson)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[{AgencyName}] Callout handling failed: {ex}");
+                Log.Error("Callout handling failed", ex);
             }
         }
 
@@ -102,7 +107,7 @@ private void OnResourceStop(string resourceName)
             IsActive = false;
             if (Active == this) Active = null;
             try { _ = OffDuty(CurrentPlayer); }
-            catch (Exception ex) { Debug.WriteLine($"[{AgencyName}] Cleanup on stop failed: {ex.Message}"); }
+            catch (Exception ex) { Log.Warn("Cleanup on stop failed", ex); }
         }
 
         protected static void Notify(string message) => ClientBrain.ShowNotification(message);
diff --git a/FivePRS.Client/Agency/DepartmentAgency.cs b/FivePRS.Client/Agency/DepartmentAgency.cs
index 4b7066c..211fcb5 100644
--- a/FivePRS.Client/Agency/DepartmentAgency.cs
+++ b/FivePRS.Client/Agency/DepartmentAgency.cs
@@ -6,6 +6,7 @@
 using FivePRS.Client.Stations;
 using FivePRS.Client.VehicleSpawner;
 using FivePRS.Core.Config;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 
 namespace FivePRS.Client.Agency
@@ -37,7 +38,7 @@ public override async Task OnDuty(PlayerData player)
             await base.OnDuty(player);
 
             _registry.DiscoverAll();
-            Debug.WriteLine($"[{AgencyName}] {_registry.Count} callout(s) registered.");
+            Log.Debug($"{_registry.Count} callouts registered.");
             _dispatcher.Start();
 
             var mode    = StationService.TakePendingStart(out var station);
@@ -164,7 +165,7 @@ private void OnCalloutEnded(CalloutBase callout, CalloutResult result)
             else if (result == CalloutResult.Failed)
                 Notify("~r~CALLOUT FAILED~w~ | No XP awarded.");
 
-            Debug.WriteLine($"[{AgencyName}] Callout '{callout.Data.Name}' ended: {result}");
+            Log.Debug($"Callout '{callout.Data.Name}' ended: {result}.");
         }
     }
 }
diff --git a/FivePRS.Client/App/AdminPanel.cs b/FivePRS.Client/App/AdminPanel.cs
index 548ccbf..99bee26 100644
--- a/FivePRS.Client/App/AdminPanel.cs
+++ b/FivePRS.Client/App/AdminPanel.cs
@@ -1,6 +1,7 @@
 using System;
 using System.Collections.Generic;
 using System.Linq;
+using FivePRS.Core.Config;
 using FivePRS.Core.Events;
 using FivePRS.Core.Models;
 using Newtonsoft.Json;
@@ -32,6 +33,10 @@ public static void SetRoster(IDictionary<string, object> data)
                 NuiData.GetBool(data, "granted"), _state?.Query ?? string.Empty);
         }
 
+        public static void Act(IDictionary<string, object> data) =>
+            ClientEvents.TriggerServer(EventNames.ServerAdminAction, NuiData.GetString(data, "action"),
+                NuiData.GetString(data, "target"), NuiData.GetString(data, "value"), _state?.Query ?? string.Empty);
+
         public static object? BuildView()
         {
             if (_state is null) return null;
@@ -39,6 +44,9 @@ public static void SetRoster(IDictionary<string, object> data)
             return new
             {
                 State       = _state,
+                Ranks       = ConfigManager.Departments.ToDictionary(
+                    d => d.ToString(),
+                    d => Enumerable.Range(1, ConfigManager.RanksFor(d).Count).Select(rank => ConfigManager.RanksFor(d).NameFor(rank)).ToList()),
                 Departments = Enum.GetValues(typeof(Department))
                     .Cast<Department>()
                     .Where(d => d != Department.None)
diff --git a/FivePRS.Client/App/AppClient.cs b/FivePRS.Client/App/AppClient.cs
index 67453b8..a2cc444 100644
--- a/FivePRS.Client/App/AppClient.cs
+++ b/FivePRS.Client/App/AppClient.cs
@@ -7,8 +7,11 @@
 using FivePRS.Client.Callouts;
 using FivePRS.Client.Dispatch;
 using FivePRS.Client.Terminal;
+using FivePRS.Client.Terminal.Apps;
+using FivePRS.Core.Civilian;
 using FivePRS.Core.Config;
 using FivePRS.Core.Events;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 using FivePRS.Core.Text;
 using Newtonsoft.Json;
@@ -18,12 +21,15 @@ namespace FivePRS.Client.App
 {
     public class AppClient : BaseScript
     {
+        private static readonly Logger Log = Logger.For("Terminal");
+
         private static readonly JsonSerializerSettings JsonSettings = new()
         {
             ContractResolver = new CamelCasePropertyNamesContractResolver(),
         };
 
         private const int CreatorAfterDutyMs = 2_000;
+        private const int MugshotSettleMs = 250;
 
         private bool _open;
         private int? _creatorPending;
@@ -37,53 +43,29 @@ public AppClient()
             EventHandlers[EventNames.ClientCivilianError]     += new Action<string>(OnCivilianError);
             EventHandlers[EventNames.ClientLookupResult]      += new Action<string>(OnLookupResult);
             EventHandlers[EventNames.ClientLookupError]       += new Action<string>(OnLookupError);
+            EventHandlers[EventNames.ClientReports]           += new Action<string>(OnReports);
             EventHandlers[EventNames.ClientEmergencyStatus]   += new Action<string>(OnEmergencyStatus);
             EventHandlers[EventNames.ClientEmergencyError]    += new Action<string>(OnEmergencyError);
             EventHandlers[EventNames.ClientAdminState]        += new Action<string>(OnAdminState);
             EventHandlers[EventNames.LocalDutyChanged]        += new Action<bool, int>(OnDutyChanged);
             EventHandlers[EventNames.LocalOpenMenu]           += new Action<string>(OnOpenRequested);
-            EventHandlers[EventNames.ClientPreferences]       += new Action<string>(OnPreferences);
+            EventHandlers[EventNames.ClientPreferences]       += new Action<string, string>(OnPreferences);
+            EventHandlers[EventNames.ClientAdminTeleport]     += new Action<float, float, float>(OnAdminTeleport);
+            EventHandlers[EventNames.ClientShowCard]          += new Action<string>(OnShowCard);
             EventHandlers["onClientResourceStop"]             += new Action<string>(OnResourceStop);
 
             DispatchClient.SnapshotUpdated += Refresh;
             TerminalApps.Changed           += Refresh;
             CalloutDispatcher.StateChanged += Refresh;
+            CivilianPanel.AppearanceRequested += OpenCreator;
+            CivilianPanel.MugshotRequested    += TakeMugshot;
 
             API.RegisterCommand(KeyCommands.Menu, new Action<int, List<object>, string>((_, __, ___) => Toggle()), false);
             API.RegisterKeyMapping(KeyCommands.Menu, "FivePRS: Open menu", "keyboard", "F5");
 
             RegisterCallback("appClose",     _    => Close());
-            RegisterCallback("dutyEnter",    data => OnDutyEnter(data));
-            RegisterCallback("dutyOff",      _    => DutyPanel.GoOffDuty());
-            RegisterCallback("setStatus",    data => DispatchPanel.SetStatus(data));
-            RegisterCallback("attach",       data => DispatchPanel.Attach(data));
-            RegisterCallback("waypoint",     data => DispatchPanel.Waypoint(data));
-            RegisterCallback("offerAccept",  _    => CalloutDispatcher.AcceptOffer());
-            RegisterCallback("offerDecline", _    => CalloutDispatcher.DeclineOffer());
-            RegisterCallback("endCall",      _    => CalloutDispatcher.EndActiveCall());
-            RegisterCallback("civCreateCharacter", data => CivilianPanel.CreateCharacter(data));
-            RegisterCallback("civSelectCharacter", data => CivilianPanel.SelectCharacter(data));
-            RegisterCallback("civDeleteCharacter", data => CivilianPanel.DeleteCharacter(data));
-            RegisterCallback("civApplyLicense",    data => CivilianPanel.ApplyLicense(data));
-            RegisterCallback("civRegisterVehicle", _    => OnRegisterVehicle());
-            RegisterCallback("civRemoveVehicle",   data => CivilianPanel.RemoveVehicle(data));
-            RegisterCallback("civAppearance",      _    => OpenCreator());
-            RegisterCallback("appOpen",            data => OnAppOpen(data));
-            RegisterCallback("appAction",          data => OnAppAction(data));
-            RegisterCallback("civSetVehicleStolen", data => CivilianPanel.SetVehicleStolen(data));
-            RegisterCallback("recSearchName",   data => RecordsPanel.SearchName(data));
-            RegisterCallback("recSearchPlate",  data => RecordsPanel.SearchPlate(data));
-            RegisterCallback("recOpen",         data => RecordsPanel.Open(data));
-            RegisterCallback("recBack",         _    => { RecordsPanel.CloseRecord(); Refresh(); });
-            RegisterCallback("recIssue",        data => RecordsPanel.Issue(data));
-            RegisterCallback("recResolve",      data => RecordsPanel.Resolve(data));
-            RegisterCallback("recSetLicense",   data => RecordsPanel.SetLicense(data));
-            RegisterCallback("recFlagVehicle",  data => RecordsPanel.FlagVehicle(data));
-            RegisterCallback("emCall",          data => EmergencyPanel.Call(data));
-            RegisterCallback("emCancel",        _    => EmergencyPanel.Cancel());
-            RegisterCallback("callClear",       data => EmergencyPanel.ClearCall(data));
-            RegisterCallback("adminSearch",     data => AdminPanel.Search(data));
-            RegisterCallback("adminRoster",     data => AdminPanel.SetRoster(data));
+            RegisterCallback("appOpen",      data => OnAppOpen(data));
+            RegisterCallback("appAction",    data => OnAppAction(data));
         }
 
         private void OnPlayerData(string json)
@@ -96,7 +78,7 @@ private void OnPlayerData(string json)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[AppClient] Failed to parse player data: {ex.Message}");
+                Log.Error("Could not read player data", ex);
                 return;
             }
 
@@ -111,7 +93,7 @@ private void OnEntryOptions(string json)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[AppClient] Failed to parse entry options: {ex.Message}");
+                Log.Error("Could not read entry options", ex);
                 return;
             }
 
@@ -121,7 +103,7 @@ private void OnEntryOptions(string json)
         private void OnRejected(string message)
         {
             if (_open)
-                Send("rejected", message);
+                DutyApp.ShowError(message);
             else
                 ClientBrain.ShowNotification($"~r~{message}");
         }
@@ -135,7 +117,7 @@ private void OnCivilianState(string json)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[AppClient] Failed to parse civilian state: {ex.Message}");
+                Log.Error("Could not read civilian state", ex);
                 return;
             }
 
@@ -158,7 +140,7 @@ private void OnCivilianState(string json)
         private void OnCivilianError(string message)
         {
             if (_open)
-                Send("civilianError", message);
+                CivilianPanel.ShowError(message);
             else
                 ClientBrain.ShowNotification($"~r~{message}");
         }
@@ -171,7 +153,22 @@ private void OnLookupResult(string json)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[AppClient] Failed to parse lookup result: {ex.Message}");
+                Log.Error("Could not read a lookup result", ex);
+                return;
+            }
+
+            Refresh();
+        }
+
+        private void OnReports(string json)
+        {
+            try
+            {
+                RecordsPanel.SetReports(json);
+            }
+            catch (Exception ex)
+            {
+                Log.Error("Could not read reports", ex);
                 return;
             }
 
@@ -181,7 +178,7 @@ private void OnLookupResult(string json)
         private void OnLookupError(string message)
         {
             if (_open)
-                Send("recordsError", message);
+                RecordsApp.ShowError(message);
             else
                 ClientBrain.ShowNotification($"~r~{message}");
         }
@@ -190,11 +187,11 @@ private void OnEmergencyStatus(string json)
         {
             try
             {
-                EmergencyPanel.SetStatus(json);
+                EmergencyApp.SetStatus(json);
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[AppClient] Failed to parse 911 status: {ex.Message}");
+                Log.Error("Could not read 911 status", ex);
                 return;
             }
 
@@ -204,7 +201,7 @@ private void OnEmergencyStatus(string json)
         private void OnEmergencyError(string message)
         {
             if (_open)
-                Send("emergencyError", message);
+                EmergencyApp.ShowError(message);
             else
                 ClientBrain.ShowNotification($"~r~{message}");
         }
@@ -217,7 +214,7 @@ private void OnAdminState(string json)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[AppClient] Failed to parse admin state: {ex.Message}");
+                Log.Error("Could not read admin state", ex);
                 return;
             }
 
@@ -240,12 +237,50 @@ private void OnAppAction(IDictionary<string, object> data)
             Refresh();
         }
 
-        private void OnPreferences(string wallpaper)
+        private void OnPreferences(string wallpaper, string settings)
         {
-            TerminalPanel.SetWallpaper(wallpaper);
+            TerminalPanel.SetPreferences(wallpaper, settings);
             Refresh();
         }
 
+        private static void OnShowCard(string json)
+        {
+            try
+            {
+                var card = JsonConvert.DeserializeObject<LicenseCard>(json);
+                if (card is not null) SendTo("card", "show", card);
+            }
+            catch (Exception ex)
+            {
+                Log.Warn("Discarded a malformed license card", ex);
+            }
+        }
+
+        private static async void OnAdminTeleport(float x, float y, float z) =>
+            await Teleporter.ToAsync(new Vector3(x, y, z), Game.PlayerPed.Heading);
+
+        private async void TakeMugshot(int characterId)
+        {
+            if (Game.PlayerPed.IsInVehicle())
+            {
+                CivilianPanel.ShowError("Step out of your vehicle to take a mugshot.");
+                return;
+            }
+
+            Close();
+            await Delay(MugshotSettleMs);
+
+            var photo = await Mugshot.CaptureAsync();
+            if (photo is null)
+            {
+                ClientBrain.ShowNotification("~r~The mugshot couldn't be taken.~w~ Try again, or use an image link instead.", "Characters");
+                return;
+            }
+
+            CivilianPanel.SetMugshot(characterId, photo);
+            OpenWhenLoaded("characters");
+        }
+
         private void OpenCreator()
         {
             var active = CivilianPanel.ActiveCharacter;
@@ -255,13 +290,6 @@ private void OpenCreator()
             CharacterCreator.Open(active.Id, active.FullName);
         }
 
-        private void OnRegisterVehicle()
-        {
-            var error = CivilianPanel.RegisterVehicle();
-            if (error is not null)
-                Send("civilianError", error);
-        }
-
         private async void OnDutyChanged(bool isOnDuty, int departmentId)
         {
             DutyPanel.SetOnDuty(isOnDuty);
@@ -278,13 +306,6 @@ private async void OnDutyChanged(bool isOnDuty, int departmentId)
             if (AppearanceManager.Current is null || AppearanceManager.CharacterId != active.Id) OpenCreator();
         }
 
-        private void OnDutyEnter(IDictionary<string, object> data)
-        {
-            var error = DutyPanel.Enter(data);
-            if (error is not null)
-                Send("rejected", error);
-        }
-
         private void Toggle()
         {
             if (_open)
@@ -296,12 +317,12 @@ private void Toggle()
             OpenWhenLoaded(null);
         }
 
-        private void OnOpenRequested(string tab)
+        private void OnOpenRequested(string app)
         {
-            if (!_open) OpenWhenLoaded(tab);
+            if (!_open) OpenWhenLoaded(app);
         }
 
-        private void OpenWhenLoaded(string? tab)
+        private void OpenWhenLoaded(string? app)
         {
             if (!DutyPanel.IsLoaded)
             {
@@ -309,19 +330,19 @@ private void OpenWhenLoaded(string? tab)
                 return;
             }
 
-            Open(tab);
+            Open(app);
         }
 
-        private void Open(string? tab)
+        private void Open(string? app)
         {
             if (!_open)
                 Tick += HoldFocusAsync;
 
             _open = true;
             NuiFocus.Take();
-            Send("open", BuildState(tab));
+            Send("open", BuildState(app));
             CivilianPanel.RequestState();
-            EmergencyPanel.RequestStatus();
+            EmergencyApp.RequestStatus();
             AdminPanel.Request();
         }
 
@@ -337,8 +358,10 @@ private void Close()
 
         private void Refresh()
         {
-            if (_open)
-                Send("update", BuildState(null));
+            if (!_open) return;
+
+            Send("update", BuildState(null));
+            TerminalApps.PushOpenState();
         }
 
         private async Task HoldFocusAsync()
@@ -355,41 +378,27 @@ private void OnResourceStop(string resourceName)
                 NuiFocus.Release();
         }
 
-        private static object BuildState(string? requestedTab)
+        private static object BuildState(string? requestedApp)
         {
-            var dispatch = DispatchPanel.BuildView();
-            var tabs     = new List<string> { "duty" };
-            var records  = RecordsPanel.BuildView();
-            if (dispatch is not null) tabs.Add("dispatch");
-            if (records is not null) tabs.Add("records");
-            tabs.Add("civilian");
-            tabs.Add("emergency");
-            var admin = AdminPanel.BuildView();
-            if (admin is not null) tabs.Add("admin");
-
-            var defaultTab = requestedTab is not null && tabs.Contains(requestedTab) ? requestedTab : null;
-
             return new
             {
-                Tabs       = tabs,
                 Nameplate  = ConfigManager.Settings.Branding.Nameplate,
                 Icons      = ConfigManager.Settings.Branding.Departments,
                 Terminal   = TerminalPanel.BuildView(),
                 Apps       = TerminalApps.BuildList(),
                 AppView    = TerminalApps.BuildOpenView(),
                 Context    = PublicState.Build(),
-                DefaultTab = defaultTab,
-                Duty       = DutyPanel.BuildView(),
-                Dispatch   = dispatch,
-                Records    = records,
-                Civilian   = CivilianPanel.BuildView(),
-                Emergency  = EmergencyPanel.BuildView(),
-                Admin      = admin,
+                DefaultApp = requestedApp is not null && TerminalApps.IsAvailable(requestedApp) ? requestedApp : null,
+                Identity   = CivilianPanel.ActiveCharacter?.FullName ?? ClientBrain.LocalPlayerData.Name,
+                Unit       = DispatchPanel.BuildStatus(),
+                Home       = HomePanel.BuildView(),
             };
         }
 
-        private static void Send(string type, object? payload) =>
-            API.SendNuiMessage(JsonConvert.SerializeObject(new { screen = "app", type, payload }, JsonSettings));
+        private static void Send(string type, object? payload) => SendTo("app", type, payload);
+
+        private static void SendTo(string screen, string type, object? payload) =>
+            API.SendNuiMessage(JsonConvert.SerializeObject(new { screen, type, payload }, JsonSettings));
 
         private void RegisterCallback(string name, Action<IDictionary<string, object>> handler)
         {
@@ -402,7 +411,7 @@ private void RegisterCallback(string name, Action<IDictionary<string, object>> h
                 }
                 catch (Exception ex)
                 {
-                    Debug.WriteLine($"[AppClient] NUI callback '{name}' failed: {ex.Message}");
+                    Log.Error($"Terminal action '{name}' failed", ex);
                 }
 
                 callback("ok");
diff --git a/FivePRS.Client/App/CivilianPanel.cs b/FivePRS.Client/App/CivilianPanel.cs
index 320ccae..e1ffab3 100644
--- a/FivePRS.Client/App/CivilianPanel.cs
+++ b/FivePRS.Client/App/CivilianPanel.cs
@@ -3,7 +3,9 @@
 using System.Linq;
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
+using FivePRS.Client.Terminal;
 using FivePRS.Core.Civilian;
+using FivePRS.Core.Config;
 using FivePRS.Core.Events;
 using Newtonsoft.Json;
 
@@ -21,9 +23,84 @@ public DrivenVehicle(string plate, string model)
         }
     }
 
+    internal sealed class PendingMugshot
+    {
+        public int    CharacterId { get; set; }
+        public string Data        { get; set; } = string.Empty;
+    }
+
     internal static class CivilianPanel
     {
+        private const float ShowCardRangeM = 3f;
+        private const int MaxPlayerSlots = 256;
+
+        private static readonly string[] AppIds = { "characters", "licenses", "vehicles" };
+
         private static CivilianState? _state;
+        private static PendingMugshot? _mugshot;
+
+        public static event Action? AppearanceRequested;
+
+        public static event Action<int>? MugshotRequested;
+
+        public static void RequestAppearance() => AppearanceRequested?.Invoke();
+
+        public static void RequestMugshot(IDictionary<string, object> data)
+        {
+            if (NuiData.TryGetInt(data, "characterId", out var id)) MugshotRequested?.Invoke(id);
+        }
+
+        public static void SetMugshot(int characterId, string data) =>
+            _mugshot = new PendingMugshot { CharacterId = characterId, Data = data };
+
+        public static void DiscardMugshot() => _mugshot = null;
+
+        public static void SetPhotoUrl(IDictionary<string, object> data)
+        {
+            if (NuiData.TryGetInt(data, "characterId", out var id))
+                ClientEvents.TriggerServer(EventNames.ServerCharacterPhoto, id, NuiData.GetString(data, "url").Trim());
+        }
+
+        public static void RemovePhoto(IDictionary<string, object> data)
+        {
+            if (NuiData.TryGetInt(data, "characterId", out var id))
+                ClientEvents.TriggerServer(EventNames.ServerCharacterPhoto, id, string.Empty);
+        }
+
+        public static void ShowLicense(IDictionary<string, object> data)
+        {
+            var me       = Game.PlayerPed.Position;
+            var self     = API.PlayerId();
+            var nearest  = -1;
+            var distance = ShowCardRangeM;
+
+            for (var player = 0; player < MaxPlayerSlots; player++)
+            {
+                if (player == self || !API.NetworkIsPlayerActive(player)) continue;
+
+                var ped = API.GetPlayerPed(player);
+                if (ped == 0) continue;
+
+                var gap = Vector3.Distance(me, API.GetEntityCoords(ped, false));
+                if (gap > distance) continue;
+
+                nearest  = player;
+                distance = gap;
+            }
+
+            if (nearest < 0)
+            {
+                ShowError("Nobody is close enough. Stand next to the person you want to show it to.");
+                return;
+            }
+
+            ClientEvents.TriggerServer(EventNames.ServerShowLicense, API.GetPlayerServerId(nearest), NuiData.GetString(data, "type"));
+        }
+
+        public static void ShowError(string message)
+        {
+            foreach (var id in AppIds) TerminalApps.SendToApp(id, "error", message);
+        }
 
         public static void SetState(string json) => _state = JsonConvert.DeserializeObject<CivilianState>(json);
 
@@ -54,13 +131,16 @@ public static void DeleteCharacter(IDictionary<string, object> data)
         public static void ApplyLicense(IDictionary<string, object> data) =>
             ClientEvents.TriggerServer(EventNames.ServerLicenseApply, NuiData.GetString(data, "type"));
 
-        public static string? RegisterVehicle()
+        public static void RegisterVehicle()
         {
             var vehicle = CurrentVehicle();
-            if (vehicle is null) return "Get in the driver's seat of the vehicle you want to register.";
+            if (vehicle is null)
+            {
+                ShowError("Get in the driver's seat of the vehicle you want to register.");
+                return;
+            }
 
             ClientEvents.TriggerServer(EventNames.ServerVehicleRegister, vehicle.Model);
-            return null;
         }
 
         public static void RemoveVehicle(IDictionary<string, object> data)
@@ -86,6 +166,9 @@ public static object BuildView()
                 Genders        = CivilianRules.Genders,
                 MaxNameLength  = CivilianRules.MaxNameLength,
                 CurrentVehicle = vehicle,
+                Icons          = ConfigManager.Settings.Branding.Departments,
+                StateInfo      = ConfigManager.Licenses.State,
+                Mugshot        = _mugshot,
             };
         }
 
diff --git a/FivePRS.Client/App/DispatchPanel.cs b/FivePRS.Client/App/DispatchPanel.cs
index d90a942..5017855 100644
--- a/FivePRS.Client/App/DispatchPanel.cs
+++ b/FivePRS.Client/App/DispatchPanel.cs
@@ -1,6 +1,7 @@
 using System;
 using System.Collections.Generic;
 using System.Linq;
+using CitizenFX.Core;
 using CitizenFX.Core.Native;
 using FivePRS.Client.Callouts;
 using FivePRS.Client.Dispatch;
@@ -26,6 +27,12 @@ public static void SetStatus(IDictionary<string, object> data)
             ClientEvents.TriggerServer(EventNames.ServerSetUnitStatus, (int)status);
         }
 
+        public static void ClearCall(IDictionary<string, object> data)
+        {
+            if (NuiData.TryGetString(data, "callId", out var callId))
+                ClientEvents.TriggerServer(EventNames.ServerCallClear, callId);
+        }
+
         public static void Attach(IDictionary<string, object> data)
         {
             if (NuiData.TryGetString(data, "callId", out var callId))
@@ -43,6 +50,47 @@ public static void Waypoint(IDictionary<string, object> data)
             ClientBrain.ShowNotification($"~b~Waypoint set~w~ to call ~y~#{call.Id}~w~.");
         }
 
+        public static void RequestBackup(IDictionary<string, object> data)
+        {
+            var code = NuiData.TryGetInt(data, "code", out var value) && value == 2 ? 2 : 3;
+            BackupClient.Request(BackupMode.Any, code);
+        }
+
+        public static double UnixNowMs() => (DateTime.UtcNow - new DateTime(1970, 1, 1, 0, 0, 0, DateTimeKind.Utc)).TotalMilliseconds;
+
+        public static object? BuildOffer()
+        {
+            var offer = CalloutDispatcher.PendingOffer;
+            if (offer is null) return null;
+
+            var hasLocation = offer.LocationX != 0f || offer.LocationY != 0f;
+            return new
+            {
+                offer.Id,
+                offer.Name,
+                Code      = (int)offer.Priority,
+                offer.Description,
+                DistanceM = hasLocation
+                    ? (int)Vector3.Distance(Game.PlayerPed.Position, new Vector3(offer.LocationX, offer.LocationY, offer.LocationZ))
+                    : (int?)null,
+                ExpiresAt = UnixNowMs() + Math.Max(0, CalloutDispatcher.PendingOfferExpiresAt - API.GetGameTimer()),
+                WindowMs  = ConfigManager.Settings.AcceptWindowSeconds * 1000,
+            };
+        }
+
+        public static object? BuildStatus()
+        {
+            var self = DispatchClient.LocalUnit;
+            if (self is null) return null;
+
+            return new
+            {
+                self.Callsign,
+                Agency = ConfigManager.Territories.FindAgency(self.Agency)?.Name ?? self.Department.ToString(),
+                Status = self.Status.ToString(),
+            };
+        }
+
         public static object? BuildView()
         {
             var self = DispatchClient.LocalUnit;
@@ -50,24 +98,22 @@ public static void Waypoint(IDictionary<string, object> data)
 
             var snapshot = DispatchClient.Snapshot;
             var map      = ConfigManager.Territories;
-            var offer    = CalloutDispatcher.PendingOffer;
             var active   = CalloutDispatcher.ActiveCall;
+            var position = Game.PlayerPed.Position;
 
             return new
             {
-                offer = offer is null ? null : new
-                {
-                    offer.Id,
-                    offer.Name,
-                    Code        = (int)offer.Priority,
-                    offer.Description,
-                    ExpiresInMs = Math.Max(0, CalloutDispatcher.PendingOfferExpiresAt - API.GetGameTimer()),
-                    WindowMs    = ConfigManager.Settings.AcceptWindowSeconds * 1000,
-                },
+                offer = BuildOffer(),
                 activeCall = active is null ? null : new
                 {
                     active.Id,
                     active.Name,
+                    Code = (int)active.Priority,
+                    active.Description,
+                    Units = snapshot.Calls.FirstOrDefault(call => call.Id == active.Id)?.Units
+                        .Select(id => snapshot.Units.FirstOrDefault(u => u.ServerId == id)?.Callsign)
+                        .Where(callsign => callsign is not null)
+                        .ToList(),
                 },
                 self = new
                 {
@@ -89,6 +135,9 @@ public static void Waypoint(IDictionary<string, object> data)
                     Department  = call.Department.ToString(),
                     Territory   = map.FindTerritory(call.Territory)?.Name,
                     HasLocation = call.X != 0f || call.Y != 0f,
+                    DistanceM   = call.X != 0f || call.Y != 0f
+                        ? (int)Vector3.Distance(position, new Vector3(call.X, call.Y, call.Z))
+                        : (int?)null,
                     Units       = call.Units
                         .Select(id => snapshot.Units.FirstOrDefault(u => u.ServerId == id)?.Callsign)
                         .Where(callsign => callsign is not null)
@@ -106,11 +155,13 @@ public static void Waypoint(IDictionary<string, object> data)
                         unit.ServerId,
                         unit.Callsign,
                         unit.Name,
-                        Agency    = map.FindAgency(unit.Agency)?.Name ?? unit.Department.ToString(),
-                        Status    = unit.Status.ToString(),
+                        Department = unit.Department.ToString(),
+                        Agency     = map.FindAgency(unit.Agency)?.Name ?? unit.Department.ToString(),
+                        Status     = unit.Status.ToString(),
                         unit.CallId,
-                        Territory = map.FindTerritory(unit.Territory)?.Name,
+                        Territory  = map.FindTerritory(unit.Territory)?.Name,
                     }),
+                icons = ConfigManager.Settings.Branding.Departments,
             };
         }
     }
diff --git a/FivePRS.Client/App/DutyPanel.cs b/FivePRS.Client/App/DutyPanel.cs
index c308f53..b69aa69 100644
--- a/FivePRS.Client/App/DutyPanel.cs
+++ b/FivePRS.Client/App/DutyPanel.cs
@@ -29,10 +29,19 @@ public static void SetAllowed(IEnumerable<int> departmentIds) =>
                 .Select(id => (Department)id)
                 .ToList();
 
+        private static double? _localShiftStart;
+
+        public static double? ShiftStartedAt =>
+            _profile?.IsOnDuty != true ? null
+            : _profile.ShiftStartedAt is { } started ? (started - new DateTime(1970, 1, 1, 0, 0, 0, DateTimeKind.Utc)).TotalMilliseconds
+            : _localShiftStart;
+
         public static void SetOnDuty(bool isOnDuty)
         {
             if (_profile is not null)
                 _profile.IsOnDuty = isOnDuty;
+
+            _localShiftStart = isOnDuty ? DispatchPanel.UnixNowMs() : (double?)null;
         }
 
         public static string? Enter(IDictionary<string, object> data)
@@ -102,15 +111,20 @@ public static object BuildView()
             return new
             {
                 profile.Name,
-                profile.Rank,
+                Rank              = profile.Ladder().Clamp(profile.Rank),
+                RankName          = profile.RankName(),
+                NextRankName      = profile.Ladder().IsTop(profile.Rank) ? null : profile.Ladder().NameFor(profile.Rank + 1, profile.Agency),
+                RankCount         = profile.Ladder().Count,
+                Stats             = new { Calls = profile.CallsCompleted, profile.Arrests, Hours = profile.DutySeconds / 3600 },
                 profile.XP,
-                XpToNext          = profile.XPToNextRank,
+                XpToNext          = profile.Ladder().XpToNext(profile.Rank),
                 profile.IsOnDuty,
                 DepartmentId      = (int)profile.Department,
                 Department        = profile.Department.ToString(),
                 AgencyId          = profile.Agency,
                 profile.Callsign,
                 CallsignMaxLength = Callsign.MaxLength,
+                Icons             = ConfigManager.Settings.Branding.Departments,
                 Departments       = departments,
                 Unit              = unit is null ? null : new
                 {
diff --git a/FivePRS.Client/App/EmergencyPanel.cs b/FivePRS.Client/App/EmergencyPanel.cs
deleted file mode 100644
index e14f2b0..0000000
--- a/FivePRS.Client/App/EmergencyPanel.cs
+++ /dev/null
@@ -1,50 +0,0 @@
-using System;
-using System.Collections.Generic;
-using System.Linq;
-using FivePRS.Client.Agency;
-using FivePRS.Core.Civilian;
-using FivePRS.Core.Events;
-using FivePRS.Core.Models;
-using Newtonsoft.Json;
-
-namespace FivePRS.Client.App
-{
-    internal static class EmergencyPanel
-    {
-        private static EmergencyCallStatus? _status;
-
-        public static void SetStatus(string json) => _status = JsonConvert.DeserializeObject<EmergencyCallStatus>(json);
-
-        public static void RequestStatus() => ClientEvents.TriggerServer(EventNames.ServerEmergencyStatus);
-
-        public static void Call(IDictionary<string, object> data)
-        {
-            if (!NuiData.TryGetInt(data, "departmentId", out var departmentId)) return;
-            ClientEvents.TriggerServer(EventNames.ServerEmergencyCall, departmentId,
-                NuiData.GetString(data, "description"), NuiData.GetBool(data, "anonymous"));
-        }
-
-        public static void Cancel()
-        {
-            if (_status is not null)
-                ClientEvents.TriggerServer(EventNames.ServerEmergencyCancel, _status.CallId);
-        }
-
-        public static void ClearCall(IDictionary<string, object> data)
-        {
-            if (NuiData.TryGetString(data, "callId", out var callId))
-                ClientEvents.TriggerServer(EventNames.ServerCallClear, callId);
-        }
-
-        public static object BuildView() => new
-        {
-            Departments = Enum.GetValues(typeof(Department))
-                .Cast<Department>()
-                .Where(d => d != Department.None && BaseAgency.IsDepartmentLoaded(d))
-                .Select(d => new { Id = (int)d, Name = d.ToString() })
-                .ToList(),
-            Status    = _status,
-            MaxLength = CivilianRules.MaxEmergencyLength,
-        };
-    }
-}
diff --git a/FivePRS.Client/App/HomePanel.cs b/FivePRS.Client/App/HomePanel.cs
new file mode 100644
index 0000000..409f806
--- /dev/null
+++ b/FivePRS.Client/App/HomePanel.cs
@@ -0,0 +1,23 @@
+using CitizenFX.Core;
+using FivePRS.Client.Dispatch;
+
+namespace FivePRS.Client.App
+{
+    internal static class HomePanel
+    {
+        public static object BuildView()
+        {
+            var snapshot = DispatchClient.Snapshot;
+            return new
+            {
+                Offer          = DispatchPanel.BuildOffer(),
+                Units          = snapshot.Units.Count,
+                Calls          = snapshot.Calls.Count,
+                ShiftStartedAt = DutyPanel.ShiftStartedAt,
+                Location       = CurrentLocation(),
+            };
+        }
+
+        public static string CurrentLocation() => Reports.Describe(Game.PlayerPed.Position);
+    }
+}
diff --git a/FivePRS.Client/App/RecordsPanel.cs b/FivePRS.Client/App/RecordsPanel.cs
index 0704e3c..8bc0ec6 100644
--- a/FivePRS.Client/App/RecordsPanel.cs
+++ b/FivePRS.Client/App/RecordsPanel.cs
@@ -1,5 +1,7 @@
-using System;
 using System.Collections.Generic;
+using CitizenFX.Core;
+using CitizenFX.Core.Native;
+using FivePRS.Client.Terminal.Apps;
 using FivePRS.Core.Civilian;
 using FivePRS.Core.Config;
 using FivePRS.Core.Events;
@@ -10,11 +12,54 @@ namespace FivePRS.Client.App
 {
     internal static class RecordsPanel
     {
+        private const float VehicleRange = 30f;
+        private const float FootVehicleRange = 10f;
+        private const float VehicleCone = 0.8f;
+        private const float PersonRange = 3f;
+        private const float PersonCone = 0.5f;
+
         private static List<CharacterSummary>? _results;
         private static string? _query;
         private static LookupRecord? _record;
+        private static ReportsView? _reports;
+
+        public static int DraftCount => _reports?.Drafts.Count ?? 0;
+
+        public static void SetReports(string json)
+        {
+            var view = JsonConvert.DeserializeObject<ReportsView>(json);
+            if (view is null) return;
 
-        public static bool IsAvailable => DispatchPanel.IsAvailable && DutyPanel.Department == Department.Police;
+            if (view.Results is null && _reports is not null)
+            {
+                view.Results = _reports.Results;
+                view.Query   = _reports.Query;
+                view.Date    = _reports.Date;
+            }
+
+            _reports = view;
+        }
+
+        public static void RequestReports() => ClientEvents.TriggerServer(EventNames.ServerReportsRequest);
+
+        public static void SaveReport(IDictionary<string, object> data)
+        {
+            if (NuiData.TryGetInt(data, "reportId", out var id))
+                ClientEvents.TriggerServer(EventNames.ServerReportSave, id, NuiData.GetString(data, "narrative"));
+        }
+
+        public static void FileReport(IDictionary<string, object> data)
+        {
+            if (NuiData.TryGetInt(data, "reportId", out var id))
+                ClientEvents.TriggerServer(EventNames.ServerReportFile, id, NuiData.GetString(data, "narrative"));
+        }
+
+        public static void SearchReports(IDictionary<string, object> data) =>
+            ClientEvents.TriggerServer(EventNames.ServerReportSearch, NuiData.GetString(data, "term"), NuiData.GetString(data, "date"));
+
+        public static bool IsAvailable => DispatchPanel.IsAvailable && RecordAccess.CanView(DutyPanel.Department);
+
+        private static bool Police => DutyPanel.Department == Department.Police;
 
         public static void SetResult(string json)
         {
@@ -37,6 +82,7 @@ public static void Clear()
             _results = null;
             _query   = null;
             _record  = null;
+            _reports = null;
         }
 
         public static void CloseRecord() => _record = null;
@@ -44,8 +90,68 @@ public static void Clear()
         public static void SearchName(IDictionary<string, object> data) =>
             ClientEvents.TriggerServer(EventNames.ServerLookupName, NuiData.GetString(data, "term"));
 
-        public static void SearchPlate(IDictionary<string, object> data) =>
-            ClientEvents.TriggerServer(EventNames.ServerLookupPlate, NuiData.GetString(data, "plate"));
+        public static void SearchPlate(IDictionary<string, object> data)
+        {
+            var plate   = NuiData.GetString(data, "plate");
+            var vehicle = StreetIdentity.FindByPlate(plate);
+            if (vehicle is not null && IsStreetVehicle(vehicle))
+                RunVehicle(vehicle);
+            else
+                ClientEvents.TriggerServer(EventNames.ServerLookupPlate, plate);
+        }
+
+        public static void RunVehicleAhead()
+        {
+            if (!Police) return;
+
+            var inVehicle = Game.PlayerPed.IsInVehicle();
+            var vehicle   = StreetIdentity.VehicleAhead(inVehicle ? VehicleRange : FootVehicleRange, VehicleCone, true);
+            if (vehicle is null)
+            {
+                RecordsApp.ShowError("There's no vehicle ahead of you.");
+                return;
+            }
+
+            if (IsStreetVehicle(vehicle))
+                RunVehicle(vehicle);
+            else
+                ClientEvents.TriggerServer(EventNames.ServerLookupPlate, StreetIdentity.PlateOf(vehicle));
+        }
+
+        public static void IdentifyPerson()
+        {
+            var ped = StreetIdentity.PersonAhead(PersonRange, PersonCone, true);
+            if (ped is null)
+            {
+                RecordsApp.ShowError("Face the person you want to identify and stand close to them.");
+                return;
+            }
+
+            ClientEvents.TriggerServer(EventNames.ServerRunPerson, StreetIdentity.SeedFor(ped), StreetIdentity.IsFemale(ped));
+        }
+
+        public static void RunStopPlate() => StreetIdentity.CurrentStop?.Invoke()?.RunPlate?.Invoke();
+
+        private static void RunVehicle(Vehicle vehicle)
+        {
+            var driver    = vehicle.Driver;
+            var hasDriver = driver is not null && driver.Exists() && !driver.IsPlayer && !driver.IsDead;
+            ClientEvents.TriggerServer(EventNames.ServerRunPlate,
+                StreetIdentity.PlateOf(vehicle),
+                StreetIdentity.VehicleName(vehicle),
+                hasDriver ? StreetIdentity.SeedFor(driver!) : 0,
+                hasDriver && StreetIdentity.IsFemale(driver!),
+                hasDriver);
+        }
+
+        private static bool IsStreetVehicle(Vehicle vehicle)
+        {
+            var driver = vehicle.Driver;
+            if (driver is not null && driver.Exists() && driver.IsPlayer) return false;
+
+            var last = API.GetLastPedInVehicleSeat(vehicle.Handle, -1);
+            return last == 0 || !API.IsPedAPlayer(last);
+        }
 
         public static void Open(IDictionary<string, object> data)
         {
@@ -86,11 +192,18 @@ public static void FlagVehicle(IDictionary<string, object> data)
 
             return new
             {
+                Medical        = !Police,
+                Reports        = Police ? null : _reports,
+                MaxNarrative   = ReportRules.MaxNarrativeLength,
+                AutoFileMinutes = ReportRules.AutoFileMinutes,
+                Stop           = Police ? StreetIdentity.CurrentStop?.Invoke() : null,
                 Results        = _results,
                 Query          = _query,
                 Record         = _record,
                 MaxFine        = ConfigManager.Settings.MaxFine,
                 MaxDescription = CivilianRules.MaxDescriptionLength,
+                Offences       = ConfigManager.Citations.Offences,
+                StateInfo      = ConfigManager.Licenses.State,
             };
         }
     }
diff --git a/FivePRS.Client/App/TerminalPanel.cs b/FivePRS.Client/App/TerminalPanel.cs
index da1a425..1db7fce 100644
--- a/FivePRS.Client/App/TerminalPanel.cs
+++ b/FivePRS.Client/App/TerminalPanel.cs
@@ -1,5 +1,6 @@
 using FivePRS.Core.Config;
 using FivePRS.Core.Events;
+using FivePRS.Core.Models;
 
 namespace FivePRS.Client.App
 {
@@ -7,14 +8,24 @@ internal static class TerminalPanel
     {
         public static string Wallpaper { get; private set; } = string.Empty;
 
-        public static void SetWallpaper(string wallpaper) => Wallpaper = wallpaper ?? string.Empty;
+        public static TerminalPreferences Preferences { get; private set; } = new();
+
+        public static void SetPreferences(string wallpaper, string? settings)
+        {
+            Wallpaper   = wallpaper ?? string.Empty;
+            Preferences = TerminalPreferences.Parse(settings);
+        }
 
         public static void ChooseWallpaper(string value) =>
             ClientEvents.TriggerServer(EventNames.ServerSetWallpaper, value);
 
+        public static void SavePreferences(TerminalPreferences preferences) =>
+            ClientEvents.TriggerServer(EventNames.ServerSaveSettings, TerminalPreferences.Sanitize(preferences).ToJson());
+
         public static object BuildView() => new
         {
-            Wallpaper = ConfigManager.Settings.Terminal.ResolveWallpaperUrl(Wallpaper),
+            Wallpaper   = ConfigManager.Settings.Terminal.ResolveWallpaperUrl(Wallpaper),
+            Preferences = Preferences,
         };
     }
 }
diff --git a/FivePRS.Client/Appearance/AppearanceManager.cs b/FivePRS.Client/Appearance/AppearanceManager.cs
index cd478dd..862766a 100644
--- a/FivePRS.Client/Appearance/AppearanceManager.cs
+++ b/FivePRS.Client/Appearance/AppearanceManager.cs
@@ -8,13 +8,22 @@
 using FivePRS.Core.Civilian;
 using FivePRS.Core.Config;
 using FivePRS.Core.Events;
+using FivePRS.Core.Logging;
 using Newtonsoft.Json;
 
 namespace FivePRS.Client.Appearance
 {
     public class AppearanceManager : BaseScript
     {
+        private const int CheckIntervalMs = 250;
+        private const int ModelTimeoutMs = 10_000;
+
+        private static readonly Logger Log = Logger.For("Appearance");
+
         private static string _currentJson = string.Empty;
+        private static bool _applying;
+        private static bool _stale;
+        private static int _appliedPed;
 
         public static CharacterAppearance? Current { get; private set; }
 
@@ -23,12 +32,12 @@ public class AppearanceManager : BaseScript
         public AppearanceManager()
         {
             EventHandlers[EventNames.ClientAppearance] += new Action<int, string>(OnAppearance);
-            EventHandlers["playerSpawned"]             += new Action(OnSpawned);
+            Tick += KeepAppliedAsync;
         }
 
         public static IEnumerable<string> AllowedStandardModels => ConfigManager.Settings.Creator.AllowedStandardModels;
 
-        private static async void OnAppearance(int characterId, string json)
+        private static void OnAppearance(int characterId, string json)
         {
             CharacterId = characterId;
             if (json == _currentJson) return;
@@ -37,22 +46,46 @@ private static async void OnAppearance(int characterId, string json)
             Current = json.Length == 0
                 ? null
                 : AppearanceRules.Sanitize(JsonConvert.DeserializeObject<CharacterAppearance>(json), AllowedStandardModels);
-
-            if (Current is not null && !LoadoutManager.IsInUniform)
-                await ApplyAsync(Current);
+            _stale = true;
         }
 
-        private static async void OnSpawned()
+        private async Task KeepAppliedAsync()
         {
-            if (Current is not null && !LoadoutManager.IsInUniform)
-                await ApplyAsync(Current);
+            await Delay(CheckIntervalMs);
+            if (Current is null || _applying || LoadoutManager.IsInUniform || CharacterCreator.IsOpen) return;
+
+            var ped = Game.PlayerPed;
+            if (!ped.Exists() || ped.IsDead || API.GetIsLoadingScreenActive() || API.IsPlayerSwitchInProgress()) return;
+
+            var wearing = API.GetEntityModel(ped.Handle) == API.GetHashKey(Current.Model);
+            if (!_stale && ped.Handle == _appliedPed && wearing) return;
+
+            Log.Debug($"Applying {Current.Model} to ped {ped.Handle} (stale {_stale}, last ped {_appliedPed}, model matches {wearing}).");
+            _stale = false;
+            await ApplyAsync(Current);
         }
 
         public static Task ApplyCurrentAsync() => Current is null ? Task.FromResult(0) : ApplyAsync(Current);
 
         public static async Task ApplyAsync(CharacterAppearance appearance)
         {
-            await SetModelAsync(appearance.Model);
+            _applying = true;
+            try
+            {
+                if (await ApplyToPedAsync(appearance))
+                    _appliedPed = Game.PlayerPed.Handle;
+                else
+                    Log.Debug($"Couldn't change the player model to {appearance.Model}; trying again shortly.");
+            }
+            finally
+            {
+                _applying = false;
+            }
+        }
+
+        private static async Task<bool> ApplyToPedAsync(CharacterAppearance appearance)
+        {
+            if (!await SetModelAsync(appearance.Model)) return false;
             var ped = Game.PlayerPed.Handle;
 
             if (appearance.IsFreemode)
@@ -86,6 +119,8 @@ public static async Task ApplyAsync(CharacterAppearance appearance)
 
             if (appearance.IsFreemode)
                 API.SetPedHairColor(ped, appearance.HairColor, appearance.HairHighlight);
+
+            return true;
         }
 
         public static void ApplyOverlay(int ped, HeadOverlay overlay)
@@ -112,6 +147,11 @@ public static async Task<bool> SetModelAsync(string modelName)
             var model = new Model((int)hash);
             if (!model.IsValid || !model.IsPed) return false;
 
+            model.Request();
+            var deadline = API.GetGameTimer() + ModelTimeoutMs;
+            while (!model.IsLoaded && API.GetGameTimer() < deadline)
+                await Delay(0);
+
             var changed = await Game.Player.ChangeModel(model);
             model.MarkAsNoLongerNeeded();
             if (changed) API.SetPedDefaultComponentVariation(Game.PlayerPed.Handle);
diff --git a/FivePRS.Client/Appearance/CharacterCreator.cs b/FivePRS.Client/Appearance/CharacterCreator.cs
index 80f3c4a..4910a0b 100644
--- a/FivePRS.Client/Appearance/CharacterCreator.cs
+++ b/FivePRS.Client/Appearance/CharacterCreator.cs
@@ -8,6 +8,7 @@
 using FivePRS.Core.Civilian;
 using FivePRS.Core.Config;
 using FivePRS.Core.Events;
+using FivePRS.Core.Logging;
 using Newtonsoft.Json;
 using Newtonsoft.Json.Serialization;
 
@@ -15,6 +16,8 @@ namespace FivePRS.Client.Appearance
 {
     public class CharacterCreator : BaseScript
     {
+        private static readonly Logger Log = Logger.For("Creator");
+
         private const int CameraBlendMs = 500;
 
         private static readonly JsonSerializerSettings JsonSettings = new()
@@ -413,7 +416,7 @@ private void RegisterCallback(string name, Action<IDictionary<string, object>> h
                 }
                 catch (Exception ex)
                 {
-                    Debug.WriteLine($"[CharacterCreator] NUI callback '{name}' failed: {ex.Message}");
+                    Log.Error($"Creator action '{name}' failed", ex);
                 }
 
                 callback("ok");
diff --git a/FivePRS.Client/Appearance/Mugshot.cs b/FivePRS.Client/Appearance/Mugshot.cs
new file mode 100644
index 0000000..c024f02
--- /dev/null
+++ b/FivePRS.Client/Appearance/Mugshot.cs
@@ -0,0 +1,81 @@
+using System;
+using System.Collections.Generic;
+using System.Threading.Tasks;
+using CitizenFX.Core;
+using CitizenFX.Core.Native;
+using Newtonsoft.Json;
+
+namespace FivePRS.Client.Appearance
+{
+    public class Mugshot : BaseScript
+    {
+        private const string CapturedCallback = "fiveprsCaptured";
+        private const int HeadBone = 31086;
+        private const int SettleFrames = 12;
+        private const int TimeoutMs = 8_000;
+        private const float Distance = 1.15f;
+        private const float FieldOfView = 30f;
+
+        private static TaskCompletionSource<string>? _pending;
+        private static int _requestId;
+
+        public Mugshot()
+        {
+            API.RegisterNuiCallbackType(CapturedCallback);
+            EventHandlers[$"__cfx_nui:{CapturedCallback}"] += new Action<IDictionary<string, object>, CallbackDelegate>(OnCaptured);
+        }
+
+        private static void OnCaptured(IDictionary<string, object> data, CallbackDelegate callback)
+        {
+            if (data.TryGetValue("id", out var rawId) && Convert.ToInt32(rawId) == _requestId)
+                _pending?.TrySetResult(data.TryGetValue("data", out var image) ? image?.ToString() ?? string.Empty : string.Empty);
+
+            callback(new { });
+        }
+
+        public static async Task<string?> CaptureAsync()
+        {
+            if (_pending is not null) return null;
+
+            var ped  = Game.PlayerPed;
+            var head = API.GetPedBoneCoords(ped.Handle, HeadBone, 0f, 0f, 0f);
+            var eye  = head + ped.ForwardVector * Distance;
+
+            var camera = API.CreateCamWithParams("DEFAULT_SCRIPTED_CAMERA", eye.X, eye.Y, eye.Z, 0f, 0f, 0f, FieldOfView, false, 0);
+            API.PointCamAtCoord(camera, head.X, head.Y, head.Z - 0.04f);
+            API.SetCamActive(camera, true);
+            API.RenderScriptCams(true, false, 0, true, true);
+            API.FreezeEntityPosition(ped.Handle, true);
+
+            var pending = new TaskCompletionSource<string>();
+            _pending = pending;
+
+            try
+            {
+                for (var i = 0; i < SettleFrames; i++)
+                {
+                    API.HideHudAndRadarThisFrame();
+                    await Delay(0);
+                }
+
+                API.SendNuiMessage(JsonConvert.SerializeObject(new { fiveprsCapture = ++_requestId }));
+
+                var deadline = API.GetGameTimer() + TimeoutMs;
+                while (!pending.Task.IsCompleted && API.GetGameTimer() < deadline)
+                {
+                    API.HideHudAndRadarThisFrame();
+                    await Delay(0);
+                }
+
+                return pending.Task.IsCompleted && pending.Task.Result.Length > 0 ? pending.Task.Result : null;
+            }
+            finally
+            {
+                _pending = null;
+                API.RenderScriptCams(false, false, 0, true, true);
+                API.DestroyCam(camera, false);
+                API.FreezeEntityPosition(ped.Handle, false);
+            }
+        }
+    }
+}
diff --git a/FivePRS.Client/Arrest/ArrestManager.cs b/FivePRS.Client/Arrest/ArrestManager.cs
index 88b2887..5b4cde8 100644
--- a/FivePRS.Client/Arrest/ArrestManager.cs
+++ b/FivePRS.Client/Arrest/ArrestManager.cs
@@ -4,6 +4,7 @@
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
 using FivePRS.Core.Events;
+using FivePRS.Core.Logging;
 
 namespace FivePRS.Client.Arrest
 {
@@ -16,6 +17,8 @@ public enum ArrestState
 
     public static class ArrestManager
     {
+        private static readonly Logger Log = Logger.For("Arrest");
+
         public const float CuffRangeM    = 2.5f;
         public const float EscortRangeM  = 5.0f;
 
@@ -110,7 +113,7 @@ await player.Task.PlayAnimation(OfficerAnimDict, OfficerAnimClip,
 
             ClientEvents.TriggerLocal(EventNames.LocalSuspectCuffed, suspect.Handle);
 
-            Debug.WriteLine($"[ArrestManager] Suspect (handle {suspect.Handle}) cuffed.");
+            Log.Debug($"Suspect {suspect.Handle} cuffed.");
         }
 
         public static void Uncuff()
@@ -134,7 +137,7 @@ public static void Uncuff()
             ClientBrain.ShowNotification("~o~Suspect released.");
             ClientEvents.TriggerLocal(EventNames.LocalSuspectUncuffed, suspect.Handle);
 
-            Debug.WriteLine($"[ArrestManager] Suspect (handle {suspect.Handle}) released.");
+            Log.Debug($"Suspect {suspect.Handle} released.");
         }
 
         public static async Task<bool> EscortToVehicleAsync(Vehicle vehicle)
@@ -173,7 +176,7 @@ public static async Task<bool> EscortToVehicleAsync(Vehicle vehicle)
             ClientBrain.ShowNotification("~g~Suspect secured in vehicle.");
             ClientEvents.TriggerLocal(EventNames.LocalSuspectEscorted, suspect.Handle, vehicle.Handle);
 
-            Debug.WriteLine($"[ArrestManager] Suspect escorted to vehicle {vehicle.Handle}.");
+            Log.Debug($"Suspect placed in vehicle {vehicle.Handle}.");
             return true;
         }
 
diff --git a/FivePRS.Client/Callouts/CalloutBase.cs b/FivePRS.Client/Callouts/CalloutBase.cs
index e254ba5..72ff487 100644
--- a/FivePRS.Client/Callouts/CalloutBase.cs
+++ b/FivePRS.Client/Callouts/CalloutBase.cs
@@ -9,12 +9,17 @@
 using FivePRS.Client.Tasks;
 using FivePRS.Core.Config;
 using FivePRS.Core.Jurisdiction;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 
 namespace FivePRS.Client.Callouts
 {
     public abstract class CalloutBase
     {
+        private Logger? _log;
+
+        protected Logger Log => _log ??= Logger.For(GetType().Name);
+
         public CalloutData Data { get; internal set; } = new();
 
         public CalloutState State { get; private set; } = CalloutState.Idle;
@@ -182,7 +187,7 @@ internal void Cleanup(bool releaseToWorld = false)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[CalloutBase] Scene cleanup failed: {ex.Message}");
+                Log.Warn("Scene cleanup failed", ex);
             }
 
             foreach (var entity in _trackedEntities)
@@ -209,7 +214,7 @@ internal void Cleanup(bool releaseToWorld = false)
                 }
                 catch (Exception ex)
                 {
-                    Debug.WriteLine($"[CalloutBase] Entity cleanup failed: {ex.Message}");
+                    Log.Warn("Entity cleanup failed", ex);
                 }
             }
             _trackedEntities.Clear();
@@ -217,7 +222,7 @@ internal void Cleanup(bool releaseToWorld = false)
             foreach (var blip in _trackedBlips)
             {
                 try { blip.Delete(); }
-                catch (Exception ex) { Debug.WriteLine($"[CalloutBase] Blip cleanup failed: {ex.Message}"); }
+                catch (Exception ex) { Log.Warn("Blip cleanup failed", ex); }
             }
             _trackedBlips.Clear();
         }
diff --git a/FivePRS.Client/Callouts/CalloutDispatcher.cs b/FivePRS.Client/Callouts/CalloutDispatcher.cs
index 0d18804..c7c605d 100644
--- a/FivePRS.Client/Callouts/CalloutDispatcher.cs
+++ b/FivePRS.Client/Callouts/CalloutDispatcher.cs
@@ -6,6 +6,7 @@
 using CitizenFX.Core.Native;
 using FivePRS.Core.Config;
 using FivePRS.Core.Events;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 using Newtonsoft.Json;
 
@@ -13,6 +14,8 @@ namespace FivePRS.Client.Callouts
 {
     public sealed class CalloutDispatcher
     {
+        private static readonly Logger Log = Logger.For("Callouts");
+
         private const int RegistrationBatchSize = 5;
 
         internal static volatile bool AcceptPressed;
@@ -74,7 +77,7 @@ public void Start()
                 var batch = definitions.Skip(i).Take(RegistrationBatchSize).ToList();
                 ClientEvents.TriggerServer(EventNames.ServerRegisterCallouts, JsonConvert.SerializeObject(batch));
             }
-            Debug.WriteLine($"[CalloutDispatcher] Registered {definitions.Count} {_department} callout(s) with dispatch.");
+            Log.Debug($"Registered {definitions.Count} {_department} callouts with dispatch.");
         }
 
         public void Stop()
@@ -91,7 +94,7 @@ public void Stop()
             if (callout is null) return;
 
             try { callout.OnCalloutFailed(); }
-            catch (Exception ex) { Debug.WriteLine($"[CalloutDispatcher] OnCalloutFailed threw: {ex.Message}"); }
+            catch (Exception ex) { Log.Error("OnCalloutFailed failed", ex); }
             callout.SetState(CalloutState.Failed);
             callout.Cleanup();
         }
@@ -127,7 +130,7 @@ public async Task HandleOfferAsync(CalloutData data)
             var entry = _registry.FindByName(data.Name);
             if (entry is null)
             {
-                Debug.WriteLine($"[CalloutDispatcher] No handler registered for '{data.Name}'.");
+                Log.Warn($"No handler registered for '{data.Name}'.");
                 return null;
             }
 
@@ -143,7 +146,7 @@ public async Task HandleOfferAsync(CalloutData data)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[CalloutDispatcher] Could not create {entry.Type.Name}: {ex.Message}");
+                Log.Error($"Could not create {entry.Type.Name}", ex);
                 return null;
             }
         }
@@ -170,7 +173,7 @@ private async Task RunCalloutAsync(CalloutBase callout, CancellationToken ct)
                 Respond(callout.Data.Id, OfferResponse.Declined, Vector3.Zero);
 
                 try { callout.OnCalloutDeclined(); }
-                catch (Exception ex) { Debug.WriteLine($"[CalloutDispatcher] OnCalloutDeclined threw: {ex.Message}"); }
+                catch (Exception ex) { Log.Error("OnCalloutDeclined failed", ex); }
                 callout.Cleanup();
                 callout.SetState(CalloutState.Declined);
 
@@ -208,7 +211,7 @@ void OnEnded(CalloutBase c, CalloutResult result)
             if (callout.State == CalloutState.Active)
             {
                 try { callout.OnCalloutFailed(); }
-                catch (Exception ex) { Debug.WriteLine($"[CalloutDispatcher] OnCalloutFailed threw: {ex.Message}"); }
+                catch (Exception ex) { Log.Error("OnCalloutFailed failed", ex); }
                 callout.SetState(CalloutState.Failed);
                 finalResult = CalloutResult.Failed;
             }
@@ -226,7 +229,7 @@ void OnEnded(CalloutBase c, CalloutResult result)
                 }
             }
 
-            Debug.WriteLine($"[CalloutDispatcher] Call #{callout.Data.Id} '{callout.Data.Name}' ended: {finalResult}");
+            Log.Debug($"Call #{callout.Data.Id} '{callout.Data.Name}' ended: {finalResult}.");
         }
 
         private static void Respond(string callId, OfferResponse response, Vector3 location) =>
@@ -268,7 +271,7 @@ private static async Task RunUpdateLoopAsync(CalloutBase callout, CancellationTo
                 try { callout.OnUpdate(); }
                 catch (Exception ex)
                 {
-                    Debug.WriteLine($"[CalloutDispatcher] OnUpdate exception in {callout.GetType().Name}: {ex.Message}");
+                    Log.Error($"{callout.GetType().Name}.OnUpdate failed", ex);
                 }
 
                 if (!await Timing.TryWaitAsync(1000, ct)) return;
@@ -286,7 +289,7 @@ private static async Task RunScenarioAsync(CalloutBase callout, CancellationToke
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[CalloutDispatcher] Unhandled exception in {callout.GetType().Name}.OnCalloutAccepted: {ex}");
+                Log.Error($"{callout.GetType().Name}.OnCalloutAccepted failed", ex);
                 if (callout.State == CalloutState.Active)
                 {
                     callout.SetState(CalloutState.Failed);
diff --git a/FivePRS.Client/Callouts/CalloutRegistry.cs b/FivePRS.Client/Callouts/CalloutRegistry.cs
index b6f8a2c..15e39c6 100644
--- a/FivePRS.Client/Callouts/CalloutRegistry.cs
+++ b/FivePRS.Client/Callouts/CalloutRegistry.cs
@@ -3,6 +3,7 @@
 using System.Linq;
 using System.Reflection;
 using CitizenFX.Core;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 
 namespace FivePRS.Client.Callouts
@@ -21,6 +22,8 @@ internal RegisteredCallout(Type type, CalloutInfoAttribute info)
 
     public sealed class CalloutRegistry
     {
+        private static readonly Logger Log = Logger.For("Callouts");
+
         private readonly List<RegisteredCallout> _entries = new();
         private readonly object _lock = new();
 
@@ -58,7 +61,7 @@ public void DiscoverAll()
                 try { Discover(asm); }
                 catch (Exception ex)
                 {
-                    Debug.WriteLine($"[CalloutRegistry] Skipped {name}: {ex.Message}");
+                    Log.Warn($"Skipped {name}", ex);
                 }
             }
         }
@@ -82,9 +85,7 @@ private void Register(Type type, CalloutInfoAttribute attr)
                 if (_entries.Any(e => e.Type == type)) return;
 
                 _entries.Add(new RegisteredCallout(type, attr));
-                Debug.WriteLine(
-                    $"[CalloutRegistry] {attr.Name,-25} dept={attr.Department,-7} " +
-                    $"w={attr.Weight,-4} cd={attr.CooldownSeconds}s");
+                Log.Debug($"Registered {attr.Name} ({attr.Department}, weight {attr.Weight}, cooldown {attr.CooldownSeconds}s).");
             }
         }
 
diff --git a/FivePRS.Client/ClientBrain.cs b/FivePRS.Client/ClientBrain.cs
index c19d62f..bc540b7 100644
--- a/FivePRS.Client/ClientBrain.cs
+++ b/FivePRS.Client/ClientBrain.cs
@@ -5,10 +5,12 @@
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
 using FivePRS.Client.Agency;
+using FivePRS.Client.App;
 using FivePRS.Client.Arrest;
 using FivePRS.Client.Callouts;
 using FivePRS.Core.Config;
 using FivePRS.Core.Events;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 using FivePRS.Core.Text;
 using Newtonsoft.Json;
@@ -17,24 +19,18 @@ namespace FivePRS.Client
 {
     public class ClientBrain : BaseScript
     {
+        private static readonly Logger Log = Logger.For("Client");
+
         public static PlayerData LocalPlayerData { get; private set; } = new();
 
         public ClientBrain()
         {
-            ConfigManager.Log = message => Debug.WriteLine(message);
+            Logger.DebugEnabled = string.Equals(API.GetConvar("fiveprs_debug", "false"), "true", StringComparison.OrdinalIgnoreCase);
+            Logger.ClearSinks();
+            Logger.AddSink(new ConsoleSink(message => Debug.WriteLine(message), "Add setr fiveprs_debug true to server.cfg for full error details."));
 
             var res = API.GetCurrentResourceName();
-            ConfigManager.LoadSettings(      API.LoadResourceFile(res, "config/settings.json"));
-            foreach (var department in ConfigManager.Departments)
-            {
-                var name = ConfigManager.ConfigName(department);
-                ConfigManager.LoadDepartment(department,
-                    API.LoadResourceFile(res, $"config/{name}_loadouts.json"),
-                    API.LoadResourceFile(res, $"config/{name}_vehicles.json"));
-            }
-            ConfigManager.LoadJurisdictions(  API.LoadResourceFile(res, "config/jurisdictions.json"));
-            ConfigManager.LoadStations(       API.LoadResourceFile(res, "config/stations.json"));
-            ConfigManager.LoadCitations(      API.LoadResourceFile(res, "config/citations.json"));
+            ConfigManager.LoadAll(path => API.LoadResourceFile(res, path));
 
             EventHandlers[EventNames.ClientReceivePlayerData] += new Action<string>(OnReceivePlayerData);
             EventHandlers[EventNames.ClientDutyStatusChanged] += new Action<bool, int>(OnDutyStatusChanged);
@@ -76,10 +72,17 @@ public ClientBrain()
             }), false);
             API.RegisterCommand("er_profile", new Action<int, List<object>, string>((_, __, ___) =>
             {
+                if (!DutyPanel.IsLoaded)
+                {
+                    ShowNotification("~r~Your profile hasn't loaded yet. Try again in a moment.");
+                    return;
+                }
+
                 var d = LocalPlayerData;
                 var agency = ConfigManager.Territories.FindAgency(d.Agency)?.Name ?? d.Department.ToString();
                 ShowNotification(
-                    $"~b~{d.Name}~w~ | {agency} | Rank {d.Rank}~n~~g~XP: {d.XP} / {d.XPToNextRank}");
+                    $"~b~{d.Name}~w~ | {agency} | {d.RankName()}~n~~g~" +
+                    (d.Ladder().IsTop(d.Rank) ? "Top rank" : $"XP: {d.XP} / {d.Ladder().XpToNext(d.Rank)}"));
             }), false);
             API.RegisterCommand("er_help", new Action<int, List<object>, string>((_, __, ___) =>
             {
@@ -94,10 +97,11 @@ public ClientBrain()
                     "~b~/er_attach [id]~w~ — Respond as backup~n~" +
                     "~b~/backup [2|3] [npc|players]~w~ — Request backup; /backup cancel to stand down~n~" +
                     "~b~/er_status [available|busy]~w~ — Set unit status~n~" +
+                    "~b~/er_aicallouts~w~ — Turn AI callouts on or off~n~" +
                     "~b~/er_cuff~w~ — Cuff nearest suspect~n~" +
                     "~b~/er_uncuff~w~ — Release cuffed suspect~n~" +
                     "~b~/er_escort~w~ — Place suspect in your vehicle~n~" +
-                    "~b~/fprs_coords~w~ — Copy your position for stations.json");
+                    "~b~/fprs_coords [armory|locker|garage|parking]~w~ — Copy your position for stations.json");
             }), false);
 
             API.RegisterKeyMapping(KeyCommands.Accept,  "FivePRS: Accept callout",            "keyboard", "Y");
@@ -135,14 +139,11 @@ private void OnReceivePlayerData(string json)
                 if (data is null) return;
 
                 LocalPlayerData = data;
-                Debug.WriteLine($"[FivePRS] Profile loaded: {data.Name} | Rank {data.Rank} | {data.Department}");
-
-                if (!data.IsOnDuty)
-                    ShowHelp($"~y~Welcome to FivePRS!~w~ Press {Binds.Menu} to open the FivePRS menu.", 10_000);
+                Log.Debug($"Profile loaded: {data.Name}, {data.RankName()}, {data.Department}.");
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Failed to parse player data: {ex.Message}");
+                Log.Error("Could not read player data", ex);
             }
         }
 
@@ -157,7 +158,7 @@ private void OnDutyStatusChanged(bool isOnDuty, int departmentId)
         private void OnRankedUp(int newRank)
         {
             LocalPlayerData.Rank = newRank;
-            ShowNotification($"~g~RANK UP!~w~ You are now Rank {newRank}. Keep it up!");
+            ShowNotification($"~g~Promoted!~w~ You are now {LocalPlayerData.RankName()}.");
         }
 
         private void OnCalloutOffered(string calloutJson)
@@ -171,7 +172,7 @@ private void OnCalloutOffered(string calloutJson)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Malformed callout payload discarded: {ex.Message}");
+                Log.Warn("Discarded a malformed callout payload", ex);
             }
         }
 
@@ -186,7 +187,7 @@ private static async void CreateNotificationLogo(string resource, string url)
             {
                 if (API.GetGameTimer() > until)
                 {
-                    Debug.WriteLine($"[FivePRS] The notification logo page did not load from {url}.");
+                    Log.Warn($"The notification logo didn't load from {url}.");
                     return;
                 }
 
@@ -197,7 +198,7 @@ private static async void CreateNotificationLogo(string resource, string url)
             var txd = API.CreateRuntimeTxd(name);
             API.CreateRuntimeTextureFromDuiHandle(txd, name, API.GetDuiHandle(_logoDui));
             _logoTxd = name;
-            Debug.WriteLine("[FivePRS] Notification logo ready.");
+            Log.Debug("Notification logo ready.");
         }
 
         private void OnResourceStop(string resourceName)
diff --git a/FivePRS.Client/ClientEvents.cs b/FivePRS.Client/ClientEvents.cs
index 1e5634e..cd7efb3 100644
--- a/FivePRS.Client/ClientEvents.cs
+++ b/FivePRS.Client/ClientEvents.cs
@@ -2,12 +2,15 @@
 using System.Text;
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
+using FivePRS.Core.Logging;
 using Newtonsoft.Json;
 
 namespace FivePRS.Client
 {
     public static class ClientEvents
     {
+        private static readonly Logger Log = Logger.For("Events");
+
         private const string RelayCommand = "fiveprs_relay";
 
         private static bool _useRelay;
@@ -31,7 +34,7 @@ private static void Trigger(string eventName, object[] args, bool remote)
                 catch (ArgumentException ex) when (ex.Message.Contains("expected a managed pointer"))
                 {
                     _useRelay = true;
-                    Debug.WriteLine("[FivePRS] This client build blocks C# event natives; routing events through the Lua relay.");
+                    Log.Debug("This client blocks C# event natives, using the Lua relay.");
                 }
             }
 
diff --git a/FivePRS.Client/CoordsCommand.cs b/FivePRS.Client/CoordsCommand.cs
index 8df2ddc..88e81d7 100644
--- a/FivePRS.Client/CoordsCommand.cs
+++ b/FivePRS.Client/CoordsCommand.cs
@@ -4,23 +4,37 @@
 using System.Linq;
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
+using FivePRS.Core.Logging;
 using Newtonsoft.Json;
 
 namespace FivePRS.Client
 {
     public class CoordsCommand : BaseScript
     {
+        private static readonly Logger Log = Logger.For("Coords");
+
         private static readonly string[] PointNames = { "Armory", "Locker", "Garage", "Parking" };
 
         public CoordsCommand()
         {
-            API.RegisterCommand("fprs_coords", new Action<int, List<object>, string>((_, args, __) =>
-                Capture(args.Count > 0 ? args[0]?.ToString() : null)), false);
+            API.RegisterCommand("fprs_coords", new Action<int, List<object>, string>((_, args, __) => OnCommand(args)), false);
         }
 
-        private static void Capture(string? point)
+        private static void OnCommand(List<object> args)
         {
+            var point     = args.Count == 1 ? args[0]?.ToString()?.Trim() : null;
             var pointName = PointNames.FirstOrDefault(p => string.Equals(p, point, StringComparison.OrdinalIgnoreCase));
+            if (args.Count > 1 || (point is not null && pointName is null))
+            {
+                ClientBrain.ShowNotification($"~r~Usage: ~w~/fprs_coords [{string.Join("|", PointNames).ToLowerInvariant()}]");
+                return;
+            }
+
+            Capture(pointName);
+        }
+
+        private static void Capture(string? pointName)
+        {
 
             var ped       = Game.PlayerPed;
             var vehicle   = ped.CurrentVehicle;
@@ -49,7 +63,7 @@ private static void Capture(string? point)
                 text  = $"\"dutyPoint\": [{x}, {y}, {z}], \"heading\": {h}";
             }
 
-            Debug.WriteLine($"[FivePRS] {label}: {text}");
+            Log.Info($"{label}: {text}");
             API.SendNuiMessage(JsonConvert.SerializeObject(new { screen = "clipboard", type = "copy", payload = text }));
             ClientBrain.ShowNotification($"~b~{label}~w~ copied to clipboard~n~{x}, {y}, {z}~n~Heading {h}", "Coordinates");
         }
diff --git a/FivePRS.Client/Dispatch/BackupClient.cs b/FivePRS.Client/Dispatch/BackupClient.cs
index 8bc9333..c2d46d3 100644
--- a/FivePRS.Client/Dispatch/BackupClient.cs
+++ b/FivePRS.Client/Dispatch/BackupClient.cs
@@ -199,13 +199,21 @@ private static void Toggle()
 
         private static void OnCommand(List<object> args)
         {
-            var words = args.Select(arg => arg?.ToString()?.ToLowerInvariant() ?? string.Empty).ToList();
-            if (words.Contains("cancel"))
+            var words = args.Select(arg => arg?.ToString()?.Trim().ToLowerInvariant() ?? string.Empty).Where(word => word.Length > 0).ToList();
+            if (words.Count == 1 && words[0] == "cancel")
             {
                 Cancel();
                 return;
             }
 
+            var codes = words.Count(word => word == "2" || word == "3");
+            var modes = words.Count(word => word == "npc" || word == "players");
+            if (codes > 1 || modes > 1 || codes + modes != words.Count)
+            {
+                ClientBrain.ShowNotification("~r~Usage: ~w~/backup [2|3] [npc|players], or /backup cancel");
+                return;
+            }
+
             var mode = words.Contains("npc") ? BackupMode.Npc : words.Contains("players") ? BackupMode.Players : BackupMode.Any;
             Request(mode, words.Contains("2") ? 2 : 3);
         }
diff --git a/FivePRS.Client/Dispatch/DispatchClient.cs b/FivePRS.Client/Dispatch/DispatchClient.cs
index 5c55785..876a079 100644
--- a/FivePRS.Client/Dispatch/DispatchClient.cs
+++ b/FivePRS.Client/Dispatch/DispatchClient.cs
@@ -5,6 +5,7 @@
 using CitizenFX.Core.Native;
 using FivePRS.Core.Config;
 using FivePRS.Core.Events;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 using FivePRS.Core.Text;
 using Newtonsoft.Json;
@@ -13,6 +14,8 @@ namespace FivePRS.Client.Dispatch
 {
     public class DispatchClient : BaseScript
     {
+        private static readonly Logger Log = Logger.For("Dispatch");
+
         public static DispatchSnapshot Snapshot { get; private set; } = new();
 
         public static event Action? SnapshotUpdated;
@@ -43,7 +46,7 @@ private void OnSnapshot(string json)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[DispatchClient] Malformed snapshot discarded: {ex.Message}");
+                Log.Warn("Discarded a malformed dispatch snapshot", ex);
                 return;
             }
 
@@ -101,7 +104,7 @@ private static void OnCallsCommand(int source, List<object> args, string raw)
 
         private static void OnAttachCommand(int source, List<object> args, string raw)
         {
-            var callId = args.Count > 0 ? args[0]?.ToString()?.TrimStart('#') : null;
+            var callId = args.Count == 1 ? args[0]?.ToString()?.Trim().TrimStart('#') : null;
             if (callId is null || callId.Length == 0)
             {
                 ClientBrain.ShowNotification("~r~Usage: ~w~/er_attach [call id]");
@@ -113,15 +116,17 @@ private static void OnAttachCommand(int source, List<object> args, string raw)
 
         private static void OnStatusCommand(int source, List<object> args, string raw)
         {
-            var input = args.Count > 0 ? args[0]?.ToString() : null;
-            if (!Enum.TryParse<UnitStatus>(input, true, out var status) ||
-                (status != UnitStatus.Available && status != UnitStatus.Busy))
+            var input  = args.Count == 1 ? args[0]?.ToString()?.Trim() : null;
+            var status = string.Equals(input, "available", StringComparison.OrdinalIgnoreCase) ? UnitStatus.Available
+                : string.Equals(input, "busy", StringComparison.OrdinalIgnoreCase) ? UnitStatus.Busy
+                : (UnitStatus?)null;
+            if (status is null)
             {
                 ClientBrain.ShowNotification("~r~Usage: ~w~/er_status [available|busy]");
                 return;
             }
 
-            ClientEvents.TriggerServer(EventNames.ServerSetUnitStatus, (int)status);
+            ClientEvents.TriggerServer(EventNames.ServerSetUnitStatus, (int)status.Value);
         }
     }
 }
diff --git a/FivePRS.Client/Gear/DepartmentGear.cs b/FivePRS.Client/Gear/DepartmentGear.cs
index 589b34b..7fa8d16 100644
--- a/FivePRS.Client/Gear/DepartmentGear.cs
+++ b/FivePRS.Client/Gear/DepartmentGear.cs
@@ -33,9 +33,11 @@ public DepartmentGear(Department department, Func<LoadoutTier, string> tierName,
 
         private DepartmentVehiclesConfig Vehicles => ConfigManager.VehiclesFor(_department);
 
+        private RankLadder Ranks => ConfigManager.RanksFor(_department);
+
         public LoadoutDefinition LoadoutForRank(int rank, string? agencyId)
         {
-            var tier   = DepartmentLoadoutsConfig.TierForRank(rank);
+            var tier   = Ranks.TierFor(rank);
             var outfit = ToOutfit(Loadouts.UniformFor(agencyId, tier));
 
             outfit.Name    = _tierName(tier);
@@ -44,7 +46,7 @@ public LoadoutDefinition LoadoutForRank(int rank, string? agencyId)
         }
 
         public PatrolVehicleConfig VehicleForRank(int rank, string? agencyId) =>
-            ToConfig(Vehicles.TierFor(agencyId, DepartmentLoadoutsConfig.TierForRank(rank)));
+            ToConfig(Vehicles.TierFor(agencyId, Ranks.TierFor(rank)));
 
         public StationCatalog BuildCatalog(string? agencyId)
         {
@@ -60,7 +62,7 @@ private void AddWeapons(StationCatalog catalog, string? agencyId)
             foreach (var tier in Tiers)
             {
                 var weapons = Loadouts.WeaponsFor(agencyId, tier).Weapons;
-                var minRank = DepartmentLoadoutsConfig.MinRankFor(tier);
+                var minRank = Ranks.MinRankFor(tier);
 
                 if (catalog.Kits.All(kit => kit.Name != _tierName(tier)))
                 {
@@ -97,7 +99,7 @@ private void AddUniforms(StationCatalog catalog, string? agencyId)
                 catalog.Uniforms.Add(new GearUniform
                 {
                     Name    = "Command uniform",
-                    MinRank = DepartmentLoadoutsConfig.MinRankFor(LoadoutTier.Command),
+                    MinRank = Ranks.MinRankFor(LoadoutTier.Command),
                     Outfit  = ToOutfit(command),
                 });
             }
@@ -117,7 +119,7 @@ private void AddVehicles(StationCatalog catalog, string? agencyId)
                     catalog.Vehicles.Add(new GearVehicle
                     {
                         Label   = VehicleLabel(model),
-                        MinRank = DepartmentLoadoutsConfig.MinRankFor(tier),
+                        MinRank = Ranks.MinRankFor(tier),
                         Config  = ToConfig(vehicles, model),
                     });
                 }
diff --git a/FivePRS.Client/LastLocation.cs b/FivePRS.Client/LastLocation.cs
index 312c5a1..d3925d2 100644
--- a/FivePRS.Client/LastLocation.cs
+++ b/FivePRS.Client/LastLocation.cs
@@ -15,6 +15,8 @@ public class LastLocation : BaseScript
         private const int HandledTimeoutMs = 2_000;
         private const float MinimumMove = 5f;
         private const float RestoreDistance = 15f;
+        private const string SpawnedKey = "fiveprsSpawned";
+        private const string WelcomedKey = "fiveprsWelcomed";
 
         private bool _requested;
         private bool _restored;
@@ -50,7 +52,11 @@ private async Task OnTick()
 
             if (!_restored)
             {
-                if (now - _requestedAt > ReplyTimeoutMs) _restored = true;
+                if (now - _requestedAt > ReplyTimeoutMs)
+                {
+                    _restored = true;
+                    Welcome();
+                }
                 await Delay(500);
                 return;
             }
@@ -87,6 +93,7 @@ private async void OnLastPosition(bool found, float x, float y, float z, float h
 
                 if (!handled)
                 {
+                    await WaitForFirstSpawnAsync();
                     await WaitForSpawnAsync();
                     var ped = Game.PlayerPed;
                     var target = new Vector3(x, y, z);
@@ -95,6 +102,7 @@ private async void OnLastPosition(bool found, float x, float y, float z, float h
                 }
 
                 await WaitForSpawnAsync();
+                Welcome();
                 if (AppearanceManager.Current is null && AppearanceManager.CharacterId != 0)
                     ClientBrain.ShowNotification("Your character doesn't have a look yet. Open the Characters app and choose Edit appearance.", "Characters");
             }
@@ -105,6 +113,21 @@ private async void OnLastPosition(bool found, float x, float y, float z, float h
             }
         }
 
+        private static void Welcome()
+        {
+            if (Game.Player.State[WelcomedKey] is true) return;
+
+            Game.Player.State.Set(WelcomedKey, true, false);
+            ClientBrain.ShowHelp($"~y~Welcome to FivePRS!~w~ Press {Binds.Menu} to open the FivePRS menu.", 10_000);
+        }
+
+        private static async Task WaitForFirstSpawnAsync()
+        {
+            var deadline = API.GetGameTimer() + ReplyTimeoutMs * 2;
+            while (Game.Player.State[SpawnedKey] is not true && API.GetGameTimer() < deadline)
+                await Delay(250);
+        }
+
         private static async Task WaitForSpawnAsync()
         {
             var deadline = API.GetGameTimer() + ReplyTimeoutMs * 2;
diff --git a/FivePRS.Client/Loadout/LoadoutManager.cs b/FivePRS.Client/Loadout/LoadoutManager.cs
index aa5abbb..29030e9 100644
--- a/FivePRS.Client/Loadout/LoadoutManager.cs
+++ b/FivePRS.Client/Loadout/LoadoutManager.cs
@@ -4,11 +4,14 @@
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
 using FivePRS.Client.Appearance;
+using FivePRS.Core.Logging;
 
 namespace FivePRS.Client.Loadout
 {
     public static class LoadoutManager
     {
+        private static readonly Logger Log = Logger.For("Loadout");
+
         private const int ComponentSlots = 12;
         private static readonly int[] PropSlots = { 0, 1, 2, 6, 7 };
 
@@ -33,7 +36,7 @@ public static async Task ApplyAsync(LoadoutDefinition loadout)
             await GiveWeaponsAsync(loadout.Weapons, true);
 
             Current = loadout;
-            Debug.WriteLine($"[LoadoutManager] Applied loadout '{loadout.Name}'.");
+            Log.Debug($"Applied loadout '{loadout.Name}'.");
         }
 
         public static async Task WearAsync(LoadoutDefinition outfit)
@@ -166,7 +169,7 @@ public static async Task StripAsync()
             await RestoreClothingAsync();
 
             Current = null;
-            Debug.WriteLine("[LoadoutManager] Loadout stripped.");
+            Log.Debug("Loadout removed.");
         }
 
         private static bool IsFreemode(int model) =>
@@ -190,7 +193,7 @@ private static async Task<bool> ChangeModelAsync(Model model)
         {
             if (!model.IsValid || !model.IsPed)
             {
-                Debug.WriteLine($"[LoadoutManager] Ped model {model.Hash} is not a valid ped.");
+                Log.Warn($"Model {model.Hash} is not a valid ped.");
                 return false;
             }
 
@@ -198,7 +201,7 @@ private static async Task<bool> ChangeModelAsync(Model model)
             model.MarkAsNoLongerNeeded();
 
             if (!changed)
-                Debug.WriteLine($"[LoadoutManager] Failed to change player model to {model.Hash}.");
+                Log.Warn($"Could not change the player model to {model.Hash}.");
             return changed;
         }
 
diff --git a/FivePRS.Client/Menu/CompactMenu.cs b/FivePRS.Client/Menu/CompactMenu.cs
index 34fe14c..b49b641 100644
--- a/FivePRS.Client/Menu/CompactMenu.cs
+++ b/FivePRS.Client/Menu/CompactMenu.cs
@@ -4,6 +4,7 @@
 using System.Threading.Tasks;
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
+using FivePRS.Core.Logging;
 using Newtonsoft.Json;
 using Newtonsoft.Json.Serialization;
 
@@ -33,6 +34,8 @@ public sealed class MenuPage
 
     public class CompactMenu : BaseScript
     {
+        private static readonly Logger Log = Logger.For("Menu");
+
         private const int ControlUp = 172;
         private const int ControlDown = 173;
         private const int ControlSelect = 191;
@@ -198,7 +201,7 @@ private static async Task SelectAsync()
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[CompactMenu] '{item.Label}' failed: {ex}");
+                Log.Error($"Menu item '{item.Label}' failed", ex);
             }
             finally
             {
diff --git a/FivePRS.Client/PublicState.cs b/FivePRS.Client/PublicState.cs
index 99b34db..7a65133 100644
--- a/FivePRS.Client/PublicState.cs
+++ b/FivePRS.Client/PublicState.cs
@@ -1,5 +1,6 @@
 using System.Collections.Generic;
 using System.Linq;
+using FivePRS.Client.App;
 using FivePRS.Client.Callouts;
 using FivePRS.Client.Dispatch;
 using FivePRS.Core.Config;
@@ -20,6 +21,13 @@ public static IDictionary<string, object> Build()
                 ["onDuty"]     = player.IsOnDuty,
                 ["department"] = player.Department.ToString(),
                 ["rank"]       = player.Rank,
+                ["rankName"]   = player.RankName(),
+                ["prefs"]      = new Dictionary<string, object>
+                {
+                    ["textSize"]     = TerminalPanel.Preferences.TextSize,
+                    ["clock24"]      = TerminalPanel.Preferences.Clock24,
+                    ["reduceMotion"] = TerminalPanel.Preferences.ReduceMotion,
+                },
             };
 
             if (!player.IsOnDuty) return state;
diff --git a/FivePRS.Client/Reports.cs b/FivePRS.Client/Reports.cs
new file mode 100644
index 0000000..4804438
--- /dev/null
+++ b/FivePRS.Client/Reports.cs
@@ -0,0 +1,25 @@
+using CitizenFX.Core;
+using CitizenFX.Core.Native;
+using FivePRS.Core.Civilian;
+using FivePRS.Core.Events;
+using Newtonsoft.Json;
+
+namespace FivePRS.Client
+{
+    public static class Reports
+    {
+        public static void Draft(ReportDraft draft) =>
+            ClientEvents.TriggerServer(EventNames.ServerReportDraft, JsonConvert.SerializeObject(draft));
+
+        public static string Describe(Vector3 position)
+        {
+            uint street = 0, crossing = 0;
+            API.GetStreetNameAtCoord(position.X, position.Y, position.Z, ref street, ref crossing);
+
+            var road = API.GetStreetNameFromHashKey(street);
+            var zone = API.GetLabelText(API.GetNameOfZone(position.X, position.Y, position.Z));
+            if (string.IsNullOrEmpty(zone) || zone == "NULL") return road;
+            return string.IsNullOrEmpty(road) ? zone : $"{road}, {zone}";
+        }
+    }
+}
diff --git a/FivePRS.Client/Stations/StationMenu.cs b/FivePRS.Client/Stations/StationMenu.cs
index b76d94f..4f2a853 100644
--- a/FivePRS.Client/Stations/StationMenu.cs
+++ b/FivePRS.Client/Stations/StationMenu.cs
@@ -121,7 +121,7 @@ private static MenuPage Armory(StationDef station)
 
         private static MenuPage Kits(StationCatalog catalog)
         {
-            var rank = ClientBrain.LocalPlayerData.Rank;
+            var rank = ClientBrain.LocalPlayerData.Ladder().Clamp(ClientBrain.LocalPlayerData.Rank);
             var page = new MenuPage { Title = "Kits", Subtitle = "Replaces your current weapons" };
 
             foreach (var kit in catalog.Kits)
@@ -130,7 +130,7 @@ private static MenuPage Kits(StationCatalog catalog)
                 page.Items.Add(new MenuItem
                 {
                     Label    = kit.Name,
-                    Detail   = locked ? $"Rank {kit.MinRank}" : $"{kit.Weapons.Count} items",
+                    Detail   = locked ? RequiredRank(kit.MinRank) : $"{kit.Weapons.Count} items",
                     Disabled = locked,
                     Select   = async () =>
                     {
@@ -145,7 +145,7 @@ private static MenuPage Kits(StationCatalog catalog)
 
         private static MenuPage Weapons(StationDef station)
         {
-            var rank = ClientBrain.LocalPlayerData.Rank;
+            var rank = ClientBrain.LocalPlayerData.Ladder().Clamp(ClientBrain.LocalPlayerData.Rank);
             var page = new MenuPage { Title = "Weapons", Subtitle = station.Name };
 
             foreach (var weapon in Catalog().Weapons)
@@ -154,7 +154,7 @@ private static MenuPage Weapons(StationDef station)
                 page.Items.Add(new MenuItem
                 {
                     Label    = weapon.Label,
-                    Detail   = locked ? $"Rank {weapon.MinRank}" : LoadoutManager.HasWeapon(weapon.Weapon.Hash) ? "Issued" : null,
+                    Detail   = locked ? RequiredRank(weapon.MinRank) : LoadoutManager.HasWeapon(weapon.Weapon.Hash) ? "Issued" : null,
                     Disabled = locked,
                     Select   = () =>
                     {
@@ -170,7 +170,7 @@ private static MenuPage Weapons(StationDef station)
 
         private static MenuPage Locker(StationDef station)
         {
-            var rank = ClientBrain.LocalPlayerData.Rank;
+            var rank = ClientBrain.LocalPlayerData.Ladder().Clamp(ClientBrain.LocalPlayerData.Rank);
             var page = new MenuPage { Title = "Locker", Subtitle = station.Name };
 
             foreach (var uniform in Catalog().Uniforms)
@@ -179,7 +179,7 @@ private static MenuPage Locker(StationDef station)
                 page.Items.Add(new MenuItem
                 {
                     Label    = uniform.Name,
-                    Detail   = locked ? $"Rank {uniform.MinRank}" : null,
+                    Detail   = locked ? RequiredRank(uniform.MinRank) : null,
                     Disabled = locked,
                     Select   = async () =>
                     {
@@ -222,7 +222,7 @@ private static MenuPage Locker(StationDef station)
         private static MenuPage Garage(StationDef station)
         {
             var agency  = BaseAgency.Active;
-            var rank    = ClientBrain.LocalPlayerData.Rank;
+            var rank    = ClientBrain.LocalPlayerData.Ladder().Clamp(ClientBrain.LocalPlayerData.Rank);
             var current = agency?.Vehicles.Current;
             var page    = new MenuPage
             {
@@ -236,7 +236,7 @@ private static MenuPage Garage(StationDef station)
                 page.Items.Add(new MenuItem
                 {
                     Label    = vehicle.Label,
-                    Detail   = locked ? $"Rank {vehicle.MinRank}" : null,
+                    Detail   = locked ? RequiredRank(vehicle.MinRank) : null,
                     Disabled = locked || agency is null,
                     Select   = async () =>
                     {
@@ -284,5 +284,12 @@ private static StationCatalog Catalog() =>
 
         private static void Notify(string subject, string message) =>
             ClientBrain.ShowNotification(message, subject);
+
+        private static string RequiredRank(int minRank)
+        {
+            var player = ClientBrain.LocalPlayerData;
+            var ladder = player.Ladder();
+            return minRank > ladder.Count ? "Unavailable" : ladder.NameFor(minRank, player.Agency);
+        }
     }
 }
diff --git a/FivePRS.Client/StreetIdentity.cs b/FivePRS.Client/StreetIdentity.cs
new file mode 100644
index 0000000..3270212
--- /dev/null
+++ b/FivePRS.Client/StreetIdentity.cs
@@ -0,0 +1,131 @@
+using System;
+using System.Collections.Generic;
+using CitizenFX.Core;
+using CitizenFX.Core.Native;
+using Newtonsoft.Json;
+
+namespace FivePRS.Client
+{
+    public sealed class StreetStop
+    {
+        public string Kind { get; set; } = "person";
+        public string Plate { get; set; } = string.Empty;
+        public string Model { get; set; } = string.Empty;
+        public string? Name { get; set; }
+        public int? CharacterId { get; set; }
+        public int? OwnerId { get; set; }
+        public bool PlateChecked { get; set; }
+        public bool Checking { get; set; }
+
+        [JsonIgnore]
+        public Action? RunPlate { get; set; }
+    }
+
+    public static class StreetIdentity
+    {
+        private const int MaxSeeds = 512;
+
+        private static readonly Random Rng = new();
+        private static readonly Dictionary<int, int> Seeds = new();
+
+        public static Func<StreetStop?>? CurrentStop { get; set; }
+
+        public static int SeedFor(Ped ped)
+        {
+            if (Seeds.TryGetValue(ped.Handle, out var seed)) return seed;
+
+            if (Seeds.Count >= MaxSeeds) Prune();
+            Seeds[ped.Handle] = seed = Rng.Next();
+            return seed;
+        }
+
+        public static bool IsFemale(Ped ped) => !API.IsPedMale(ped.Handle);
+
+        public static string VehicleName(Vehicle vehicle)
+        {
+            var display = API.GetDisplayNameFromVehicleModel((uint)vehicle.Model.Hash);
+            var label   = API.GetLabelText(display);
+            return string.IsNullOrEmpty(label) || label == "NULL" ? display : label;
+        }
+
+        public static string PlateOf(Vehicle vehicle) => API.GetVehicleNumberPlateText(vehicle.Handle).Trim();
+
+        public static Vehicle? VehicleAhead(float range, float cone, bool includeMission)
+        {
+            var player = Game.PlayerPed;
+            var own    = player.CurrentVehicle;
+            var origin = own is not null && own.Exists() ? own.Position : player.Position;
+            var facing = own is not null && own.Exists() ? own.ForwardVector : player.ForwardVector;
+
+            Vehicle? best = null;
+            var bestDistance = range;
+
+            foreach (var vehicle in World.GetAllVehicles())
+            {
+                if (!vehicle.Exists() || (own is not null && vehicle.Handle == own.Handle)) continue;
+                if (!includeMission && API.IsEntityAMissionEntity(vehicle.Handle)) continue;
+
+                var offset   = vehicle.Position - origin;
+                var distance = offset.Length();
+                if (distance >= bestDistance || distance < 1f) continue;
+
+                offset.Normalize();
+                if (Vector3.Dot(offset, facing) < cone) continue;
+
+                best = vehicle;
+                bestDistance = distance;
+            }
+
+            return best;
+        }
+
+        public static Ped? PersonAhead(float range, float cone, bool includeMission)
+        {
+            var player = Game.PlayerPed;
+
+            Ped? best = null;
+            var bestDistance = range;
+
+            foreach (var ped in World.GetAllPeds())
+            {
+                if (ped.Handle == player.Handle || !ped.Exists() || ped.IsPlayer) continue;
+                if (!API.IsPedHuman(ped.Handle) || (!includeMission && API.IsEntityAMissionEntity(ped.Handle))) continue;
+
+                var offset   = ped.Position - player.Position;
+                var distance = offset.Length();
+                if (distance >= bestDistance) continue;
+
+                offset.Normalize();
+                if (Vector3.Dot(offset, player.ForwardVector) < cone) continue;
+
+                best = ped;
+                bestDistance = distance;
+            }
+
+            return best;
+        }
+
+        public static Vehicle? FindByPlate(string plate)
+        {
+            var wanted = plate.Trim().Replace(" ", string.Empty).ToUpperInvariant();
+            if (wanted.Length == 0) return null;
+
+            foreach (var vehicle in World.GetAllVehicles())
+            {
+                if (!vehicle.Exists()) continue;
+                if (PlateOf(vehicle).Replace(" ", string.Empty).ToUpperInvariant() == wanted) return vehicle;
+            }
+
+            return null;
+        }
+
+        private static void Prune()
+        {
+            var stale = new List<int>();
+            foreach (var handle in Seeds.Keys)
+                if (!API.DoesEntityExist(handle)) stale.Add(handle);
+
+            foreach (var handle in stale) Seeds.Remove(handle);
+        }
+    }
+}
diff --git a/FivePRS.Client/Terminal/Apps/AdminApp.cs b/FivePRS.Client/Terminal/Apps/AdminApp.cs
new file mode 100644
index 0000000..cb7c6a9
--- /dev/null
+++ b/FivePRS.Client/Terminal/Apps/AdminApp.cs
@@ -0,0 +1,46 @@
+using System.Collections.Generic;
+using FivePRS.Client.App;
+using FivePRS.Core.Models;
+
+namespace FivePRS.Client.Terminal.Apps
+{
+    public class AdminApp : TerminalApp
+    {
+        public override string Id => "admin";
+
+        public override string Label => "Admin";
+
+        public override string Color => "#7c3aed";
+
+        public override string Icon =>
+            "M4 21v-7 M4 10V3 M12 21v-9 M12 8V3 M20 21v-5 M20 12V3 M1 14h6 M9 8h6 M17 16h6";
+
+        public override int Order => 90;
+
+        public override string? Page => "nui/apps/admin/index.html";
+
+        public override bool IsAvailable(PlayerData player) => AdminPanel.IsAvailable;
+
+        public override void OnOpened() => AdminPanel.Request();
+
+        public override object? BuildState() => AdminPanel.BuildView();
+
+        public override void OnAction(string action, IDictionary<string, object> data)
+        {
+            switch (action)
+            {
+                case "search":
+                    AdminPanel.Search(data);
+                    break;
+
+                case "roster":
+                    AdminPanel.SetRoster(data);
+                    break;
+
+                case "action":
+                    AdminPanel.Act(data);
+                    break;
+            }
+        }
+    }
+}
diff --git a/FivePRS.Client/Terminal/Apps/CharactersApp.cs b/FivePRS.Client/Terminal/Apps/CharactersApp.cs
new file mode 100644
index 0000000..188e661
--- /dev/null
+++ b/FivePRS.Client/Terminal/Apps/CharactersApp.cs
@@ -0,0 +1,53 @@
+using System.Collections.Generic;
+using FivePRS.Client.App;
+
+namespace FivePRS.Client.Terminal.Apps
+{
+    public class CharactersApp : TerminalApp
+    {
+        public override string Id => "characters";
+
+        public override string Label => "Characters";
+
+        public override string Color => "#0d9488";
+
+        public override string Icon => "M12 12a4 4 0 1 0 0-8 4 4 0 0 0 0 8z M4 21a8 8 0 0 1 16 0";
+
+        public override int Order => 30;
+
+        public override string? Page => "nui/apps/characters/index.html";
+
+        public override object BuildState() => CivilianPanel.BuildView();
+
+        public override void OnAction(string action, IDictionary<string, object> data)
+        {
+            switch (action)
+            {
+                case "create":
+                    CivilianPanel.CreateCharacter(data);
+                    break;
+                case "select":
+                    CivilianPanel.SelectCharacter(data);
+                    break;
+                case "delete":
+                    CivilianPanel.DeleteCharacter(data);
+                    break;
+                case "appearance":
+                    CivilianPanel.RequestAppearance();
+                    break;
+                case "mugshot":
+                    CivilianPanel.RequestMugshot(data);
+                    break;
+                case "discardMugshot":
+                    CivilianPanel.DiscardMugshot();
+                    break;
+                case "photoUrl":
+                    CivilianPanel.SetPhotoUrl(data);
+                    break;
+                case "removePhoto":
+                    CivilianPanel.RemovePhoto(data);
+                    break;
+            }
+        }
+    }
+}
diff --git a/FivePRS.Client/Terminal/Apps/DispatchApp.cs b/FivePRS.Client/Terminal/Apps/DispatchApp.cs
new file mode 100644
index 0000000..395a5c4
--- /dev/null
+++ b/FivePRS.Client/Terminal/Apps/DispatchApp.cs
@@ -0,0 +1,69 @@
+using System.Collections.Generic;
+using FivePRS.Client.App;
+using FivePRS.Client.Callouts;
+using FivePRS.Core.Models;
+
+namespace FivePRS.Client.Terminal.Apps
+{
+    public class DispatchApp : TerminalApp
+    {
+        public override string Id => "dispatch";
+
+        public override string Label => "Dispatch";
+
+        public override string Color => "#e81010";
+
+        public override string Icon =>
+            "M12 10a2 2 0 1 1 0 4 2 2 0 0 1 0-4z M7.8 7.8a6 6 0 0 0 0 8.4 M16.2 7.8a6 6 0 0 1 0 8.4 M4.9 4.9a10 10 0 0 0 0 14.2 M19.1 4.9a10 10 0 0 1 0 14.2";
+
+        public override int Order => 10;
+
+        public override string? Page => "nui/apps/dispatch/index.html";
+
+        public override string? Badge =>
+            CalloutDispatcher.PendingOffer is not null ? "!" :
+            CalloutDispatcher.ActiveCall is not null ? "1" : null;
+
+        public override bool IsAvailable(PlayerData player) => DispatchPanel.IsAvailable;
+
+        public override object? BuildState() => DispatchPanel.BuildView();
+
+        public override void OnAction(string action, IDictionary<string, object> data)
+        {
+            switch (action)
+            {
+                case "status":
+                    DispatchPanel.SetStatus(data);
+                    break;
+
+                case "attach":
+                    DispatchPanel.Attach(data);
+                    break;
+
+                case "clear":
+                    DispatchPanel.ClearCall(data);
+                    break;
+
+                case "waypoint":
+                    DispatchPanel.Waypoint(data);
+                    break;
+
+                case "accept":
+                    CalloutDispatcher.AcceptOffer();
+                    break;
+
+                case "decline":
+                    CalloutDispatcher.DeclineOffer();
+                    break;
+
+                case "end":
+                    CalloutDispatcher.EndActiveCall();
+                    break;
+
+                case "backup":
+                    DispatchPanel.RequestBackup(data);
+                    break;
+            }
+        }
+    }
+}
diff --git a/FivePRS.Client/Terminal/Apps/DutyApp.cs b/FivePRS.Client/Terminal/Apps/DutyApp.cs
new file mode 100644
index 0000000..770541a
--- /dev/null
+++ b/FivePRS.Client/Terminal/Apps/DutyApp.cs
@@ -0,0 +1,42 @@
+using System.Collections.Generic;
+using FivePRS.Client.App;
+
+namespace FivePRS.Client.Terminal.Apps
+{
+    public class DutyApp : TerminalApp
+    {
+        public const string AppId = "duty";
+
+        public override string Id => AppId;
+
+        public override string Label => "Duty";
+
+        public override string Color => "#335cff";
+
+        public override string Icon =>
+            "M12 2l8 3v6c0 5.2-3.4 9.4-8 11-4.6-1.6-8-5.8-8-11V5z M12 8l1.2 2.6 2.8.3-2.1 1.9.6 2.8L12 14.2l-2.5 1.4.6-2.8-2.1-1.9 2.8-.3z";
+
+        public override int Order => 0;
+
+        public override string? Page => "nui/apps/duty/index.html";
+
+        internal static void ShowError(string message) => TerminalApps.SendToApp(AppId, "error", message);
+
+        public override object BuildState() => DutyPanel.BuildView();
+
+        public override void OnAction(string action, IDictionary<string, object> data)
+        {
+            switch (action)
+            {
+                case "enter":
+                    var error = DutyPanel.Enter(data);
+                    if (error is not null) ShowError(error);
+                    break;
+
+                case "off":
+                    DutyPanel.GoOffDuty();
+                    break;
+            }
+        }
+    }
+}
diff --git a/FivePRS.Client/Terminal/Apps/EmergencyApp.cs b/FivePRS.Client/Terminal/Apps/EmergencyApp.cs
new file mode 100644
index 0000000..aabaaba
--- /dev/null
+++ b/FivePRS.Client/Terminal/Apps/EmergencyApp.cs
@@ -0,0 +1,71 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using FivePRS.Client.Agency;
+using FivePRS.Client.App;
+using FivePRS.Core.Civilian;
+using FivePRS.Core.Config;
+using FivePRS.Core.Events;
+using FivePRS.Core.Models;
+using Newtonsoft.Json;
+
+namespace FivePRS.Client.Terminal.Apps
+{
+    public class EmergencyApp : TerminalApp
+    {
+        private const string AppId = "emergency";
+
+        private static EmergencyCallStatus? _status;
+
+        public override string Id => AppId;
+
+        public override string Label => "911";
+
+        public override string Color => "#b91c1c";
+
+        public override string Icon =>
+            "M5 4h4l2 5-2.5 1.5a11 11 0 0 0 5 5L15 13l5 2v4a2 2 0 0 1-2 2A16 16 0 0 1 3 6a2 2 0 0 1 2-2z";
+
+        public override int Order => 60;
+
+        public override string? Page => "nui/apps/emergency/index.html";
+
+        public override string? Badge => _status is null ? null : "•";
+
+        internal static void SetStatus(string json) => _status = JsonConvert.DeserializeObject<EmergencyCallStatus>(json);
+
+        internal static void RequestStatus() => ClientEvents.TriggerServer(EventNames.ServerEmergencyStatus);
+
+        internal static void ShowError(string message) => TerminalApps.SendToApp(AppId, "error", message);
+
+        public override void OnOpened() => RequestStatus();
+
+        public override object BuildState() => new
+        {
+            Departments = Enum.GetValues(typeof(Department))
+                .Cast<Department>()
+                .Where(d => d != Department.None && BaseAgency.IsDepartmentLoaded(d))
+                .Select(d => new { Id = (int)d, Name = d.ToString() })
+                .ToList(),
+            Status    = _status,
+            MaxLength = CivilianRules.MaxEmergencyLength,
+            Icons     = ConfigManager.Settings.Branding.Departments,
+            Location  = HomePanel.CurrentLocation(),
+        };
+
+        public override void OnAction(string action, IDictionary<string, object> data)
+        {
+            switch (action)
+            {
+                case "call" when NuiData.TryGetInt(data, "departmentId", out var departmentId):
+                    ClientEvents.TriggerServer(EventNames.ServerEmergencyCall, departmentId,
+                        NuiData.GetString(data, "description"), NuiData.GetBool(data, "anonymous"));
+                    break;
+
+                case "cancel" when _status is not null:
+                    ClientEvents.TriggerServer(EventNames.ServerEmergencyCancel, _status.CallId);
+                    break;
+            }
+        }
+    }
+}
diff --git a/FivePRS.Client/Terminal/Apps/LicensesApp.cs b/FivePRS.Client/Terminal/Apps/LicensesApp.cs
new file mode 100644
index 0000000..40c87e5
--- /dev/null
+++ b/FivePRS.Client/Terminal/Apps/LicensesApp.cs
@@ -0,0 +1,29 @@
+using System.Collections.Generic;
+using FivePRS.Client.App;
+
+namespace FivePRS.Client.Terminal.Apps
+{
+    public class LicensesApp : TerminalApp
+    {
+        public override string Id => "licenses";
+
+        public override string Label => "Licenses";
+
+        public override string Color => "#d97706";
+
+        public override string Icon =>
+            "M3 6a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2v12a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2z M8.5 14a2 2 0 1 0 0-4 2 2 0 0 0 0 4z M5.5 17a3 3 0 0 1 6 0 M14 10h4 M14 14h3";
+
+        public override int Order => 40;
+
+        public override string? Page => "nui/apps/licenses/index.html";
+
+        public override object BuildState() => CivilianPanel.BuildView();
+
+        public override void OnAction(string action, IDictionary<string, object> data)
+        {
+            if (action == "apply") CivilianPanel.ApplyLicense(data);
+            else if (action == "show") CivilianPanel.ShowLicense(data);
+        }
+    }
+}
diff --git a/FivePRS.Client/Terminal/Apps/RecordsApp.cs b/FivePRS.Client/Terminal/Apps/RecordsApp.cs
new file mode 100644
index 0000000..f84015b
--- /dev/null
+++ b/FivePRS.Client/Terminal/Apps/RecordsApp.cs
@@ -0,0 +1,98 @@
+using System.Collections.Generic;
+using FivePRS.Client.App;
+using FivePRS.Core.Models;
+
+namespace FivePRS.Client.Terminal.Apps
+{
+    public class RecordsApp : TerminalApp
+    {
+        private const string AppId = "records";
+
+        public override string Id => AppId;
+
+        public override string Label => "Records";
+
+        public override string Color => "#4f46e5";
+
+        public override string Icon =>
+            "M3 6a1 1 0 0 1 1-1h5l2 2h9a1 1 0 0 1 1 1v10a1 1 0 0 1-1 1H4a1 1 0 0 1-1-1z M14.5 14.5l2.5 2.5 M13 15a2.5 2.5 0 1 0 0-5 2.5 2.5 0 0 0 0 5z";
+
+        public override int Order => 20;
+
+        public override string? Badge => RecordsPanel.DraftCount > 0 ? RecordsPanel.DraftCount.ToString() : null;
+
+        public override string? Page => "nui/apps/records/index.html";
+
+        internal static void ShowError(string message) => TerminalApps.SendToApp(AppId, "error", message);
+
+        public override bool IsAvailable(PlayerData player) => RecordsPanel.IsAvailable;
+
+        public override object? BuildState() => RecordsPanel.BuildView();
+
+        public override void OnAction(string action, IDictionary<string, object> data)
+        {
+            switch (action)
+            {
+                case "searchName":
+                    RecordsPanel.SearchName(data);
+                    break;
+
+                case "searchPlate":
+                    RecordsPanel.SearchPlate(data);
+                    break;
+
+                case "vehicleAhead":
+                    RecordsPanel.RunVehicleAhead();
+                    break;
+
+                case "personAhead":
+                    RecordsPanel.IdentifyPerson();
+                    break;
+
+                case "stopPlate":
+                    RecordsPanel.RunStopPlate();
+                    break;
+
+                case "reports":
+                    RecordsPanel.RequestReports();
+                    break;
+
+                case "reportSave":
+                    RecordsPanel.SaveReport(data);
+                    break;
+
+                case "reportFile":
+                    RecordsPanel.FileReport(data);
+                    break;
+
+                case "reportSearch":
+                    RecordsPanel.SearchReports(data);
+                    break;
+
+                case "open":
+                    RecordsPanel.Open(data);
+                    break;
+
+                case "back":
+                    RecordsPanel.CloseRecord();
+                    break;
+
+                case "issue":
+                    RecordsPanel.Issue(data);
+                    break;
+
+                case "resolve":
+                    RecordsPanel.Resolve(data);
+                    break;
+
+                case "license":
+                    RecordsPanel.SetLicense(data);
+                    break;
+
+                case "vehicle":
+                    RecordsPanel.FlagVehicle(data);
+                    break;
+            }
+        }
+    }
+}
diff --git a/FivePRS.Client/Terminal/Apps/VehiclesApp.cs b/FivePRS.Client/Terminal/Apps/VehiclesApp.cs
new file mode 100644
index 0000000..93074b5
--- /dev/null
+++ b/FivePRS.Client/Terminal/Apps/VehiclesApp.cs
@@ -0,0 +1,39 @@
+using System.Collections.Generic;
+using FivePRS.Client.App;
+
+namespace FivePRS.Client.Terminal.Apps
+{
+    public class VehiclesApp : TerminalApp
+    {
+        public override string Id => "vehicles";
+
+        public override string Label => "Vehicles";
+
+        public override string Color => "#475569";
+
+        public override string Icon =>
+            "M5 17H3v-4l2-5h14l2 5v4h-2 M3 13h18 M7.5 19a2 2 0 1 0 0-4 2 2 0 0 0 0 4z M16.5 19a2 2 0 1 0 0-4 2 2 0 0 0 0 4z";
+
+        public override int Order => 50;
+
+        public override string? Page => "nui/apps/vehicles/index.html";
+
+        public override object BuildState() => CivilianPanel.BuildView();
+
+        public override void OnAction(string action, IDictionary<string, object> data)
+        {
+            switch (action)
+            {
+                case "register":
+                    CivilianPanel.RegisterVehicle();
+                    break;
+                case "stolen":
+                    CivilianPanel.SetVehicleStolen(data);
+                    break;
+                case "remove":
+                    CivilianPanel.RemoveVehicle(data);
+                    break;
+            }
+        }
+    }
+}
diff --git a/FivePRS.Client/Terminal/SettingsApp.cs b/FivePRS.Client/Terminal/SettingsApp.cs
index 553fad0..9c8c0b7 100644
--- a/FivePRS.Client/Terminal/SettingsApp.cs
+++ b/FivePRS.Client/Terminal/SettingsApp.cs
@@ -4,66 +4,61 @@
 using FivePRS.Client.App;
 using FivePRS.Client.Dispatch;
 using FivePRS.Core.Config;
+using FivePRS.Core.Models;
+using FivePRS.Core.Text;
 
 namespace FivePRS.Client.Terminal
 {
     public class SettingsApp : TerminalApp
     {
+        private static readonly string[][] Bindings =
+        {
+            new[] { KeyCommands.Menu, "Open the terminal" },
+            new[] { KeyCommands.Interact, "Interact" },
+            new[] { KeyCommands.Accept, "Accept a call" },
+            new[] { KeyCommands.Decline, "Decline a call" },
+            new[] { KeyCommands.EndCall, "End your call" },
+            new[] { KeyCommands.Backup, "Request backup" },
+            new[] { KeyCommands.TrafficStop, "Traffic stop" },
+            new[] { KeyCommands.Cuff, "Cuff" },
+            new[] { KeyCommands.Uncuff, "Uncuff" },
+            new[] { KeyCommands.Escort, "Escort to vehicle" },
+            new[] { KeyCommands.AiCallouts, "Toggle AI callouts" },
+        };
+
         public override string Id => "settings";
 
         public override string Label => "Settings";
 
+        public override string Color => "#334155";
+
         public override string Icon =>
             "M12 15a3 3 0 1 0 0-6 3 3 0 0 0 0 6z M12 2v3 M12 19v3 M4.9 4.9l2.1 2.1 M17 17l2.1 2.1 M2 12h3 M19 12h3 M4.9 19.1L7 17 M17 7l2.1-2.1";
 
         public override int Order => 1000;
 
-        public override AppScreen BuildScreen()
+        public override string? Page => "nui/apps/settings/index.html";
+
+        public override object BuildState()
         {
-            var screen   = new AppScreen();
             var terminal = ConfigManager.Settings.Terminal;
             var unit     = DispatchClient.LocalUnit;
-
-            if (unit is not null)
-            {
-                screen.Add(AppBlock.Section("Duty"))
-                    .Add(AppBlock.Paragraph("AI callouts. Off pauses AI callouts for you; player 911 calls still reach you.", true))
-                    .Add(AppBlock.Buttons(
-                        Toggle("On", unit.AiCallouts, true),
-                        Toggle("Off", !unit.AiCallouts, false)));
-            }
-
+            var version  = API.GetResourceMetadata(API.GetCurrentResourceName(), "version", 0);
             var selected = TerminalPanel.Wallpaper.Length > 0 ? TerminalPanel.Wallpaper : $"id:{terminal.DefaultWallpaper}";
-            screen.Add(AppBlock.Section("Wallpaper"))
-                .Add(AppBlock.List(terminal.Wallpapers.Select(option => new AppItem
-                {
-                    Title  = option.Label,
-                    Image  = option.Url,
-                    Action = "wallpaper",
-                    Data   = new Dictionary<string, object> { ["value"] = $"id:{option.Id}" },
-                    Active = selected == $"id:{option.Id}",
-                }), grid: true));
 
-            if (terminal.AllowCustomWallpapers)
+            return new
             {
-                screen.Add(AppBlock.Form("wallpaperUrl", "Use image", new AppField
-                {
-                    Name        = "url",
-                    Label       = "Custom image",
-                    Placeholder = "https://example.com/wallpaper.png",
-                    Value       = selected.StartsWith("url:") ? selected.Substring(4) : null,
-                    Type        = "url",
-                }));
-            }
-
-            var version = API.GetResourceMetadata(API.GetCurrentResourceName(), "version", 0);
-            screen.Add(AppBlock.Section("About"))
-                .Add(AppBlock.Paragraph($"FivePRS {version}"))
-                .Add(AppBlock.Paragraph(version.Contains("-")
-                    ? "Public test build. Report problems at github.com/FivePRS/core/issues"
-                    : "fiveprs.org", true));
-
-            return screen;
+                Wallpapers    = terminal.Wallpapers.Select(option => new { Value = $"id:{option.Id}", option.Label, option.Url }),
+                Wallpaper     = selected,
+                AllowCustom   = terminal.AllowCustomWallpapers,
+                Preferences   = TerminalPanel.Preferences,
+                OnDuty        = unit is not null,
+                AiCallouts    = unit?.AiCallouts ?? AiCallouts.Enabled,
+                Version       = version,
+                Nameplate     = ConfigManager.Settings.Branding.Nameplate,
+                PreRelease    = version.Contains("-"),
+                Bindings      = Bindings.Select(binding => new { Label = binding[1], Key = KeyLabel(binding[0]) }),
+            };
         }
 
         public override void OnAction(string action, IDictionary<string, object> data)
@@ -73,22 +68,35 @@ public override void OnAction(string action, IDictionary<string, object> data)
                 case "aiCallouts":
                     AiCallouts.Set(NuiData.GetBool(data, "enabled"));
                     break;
+
                 case "wallpaper":
                     TerminalPanel.ChooseWallpaper(NuiData.GetString(data, "value"));
                     break;
+
                 case "wallpaperUrl":
                     var url = NuiData.GetString(data, "url").Trim();
                     if (url.Length > 0) TerminalPanel.ChooseWallpaper($"url:{url}");
                     break;
+
+                case "preferences":
+                    var current = TerminalPanel.Preferences;
+                    TerminalPanel.SavePreferences(new TerminalPreferences
+                    {
+                        TextSize       = NuiData.TryGetString(data, "textSize", out var size) ? size : current.TextSize,
+                        Clock24        = data.ContainsKey("clock24") ? NuiData.GetBool(data, "clock24") : current.Clock24,
+                        ReduceMotion   = data.ContainsKey("reduceMotion") ? NuiData.GetBool(data, "reduceMotion") : current.ReduceMotion,
+                        TerminalVolume = NuiData.TryGetInt(data, "terminalVolume", out var terminalVolume) ? terminalVolume : current.TerminalVolume,
+                        DispatchVolume = NuiData.TryGetInt(data, "dispatchVolume", out var dispatchVolume) ? dispatchVolume : current.DispatchVolume,
+                        HoldChannel    = data.ContainsKey("holdChannel") ? NuiData.GetBool(data, "holdChannel") : current.HoldChannel,
+                    });
+                    break;
             }
         }
 
-        private static AppItem Toggle(string label, bool active, bool enabled) => new()
+        private static string KeyLabel(string command)
         {
-            Title  = label,
-            Action = "aiCallouts",
-            Data   = new Dictionary<string, object> { ["enabled"] = enabled },
-            Active = active,
-        };
+            var button = API.GetControlInstructionalButton(0, unchecked((int)((uint)API.GetHashKey(command) | 0x80000000)), 1);
+            return button is not null && button.StartsWith("t_") ? button.Substring(2) : "Not set";
+        }
     }
 }
diff --git a/FivePRS.Client/Terminal/TerminalApp.cs b/FivePRS.Client/Terminal/TerminalApp.cs
index 1fc8837..b84da5f 100644
--- a/FivePRS.Client/Terminal/TerminalApp.cs
+++ b/FivePRS.Client/Terminal/TerminalApp.cs
@@ -29,6 +29,8 @@ protected TerminalApp()
 
         public virtual AppScreen? BuildScreen() => null;
 
+        public virtual object? BuildState() => null;
+
         public virtual void OnAction(string action, IDictionary<string, object> data)
         {
         }
diff --git a/FivePRS.Client/Terminal/TerminalApps.cs b/FivePRS.Client/Terminal/TerminalApps.cs
index a95e29e..065dde0 100644
--- a/FivePRS.Client/Terminal/TerminalApps.cs
+++ b/FivePRS.Client/Terminal/TerminalApps.cs
@@ -4,6 +4,7 @@
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
 using FivePRS.Core.Events;
+using FivePRS.Core.Logging;
 using Newtonsoft.Json;
 using Newtonsoft.Json.Serialization;
 
@@ -11,6 +12,8 @@ namespace FivePRS.Client.Terminal
 {
     public class TerminalApps : BaseScript
     {
+        private static readonly Logger Log = Logger.For("Terminal");
+
         private const int MaxIdLength = 32;
 
         private static readonly JsonSerializerSettings JsonSettings = new()
@@ -45,7 +48,7 @@ internal static void Register(TerminalApp app)
         {
             if (!IsValidId(app.Id) || Apps.Any(existing => existing.Id == app.Id))
             {
-                Debug.WriteLine($"[FivePRS] Terminal app '{app.Id}' was not registered: the id is invalid or already in use.");
+                Log.Warn($"Terminal app '{app.Id}' was not registered: the id is invalid or already in use.");
                 return;
             }
 
@@ -61,7 +64,7 @@ private static void RegisterFromResource(IDictionary<string, object> definition)
 
             if (!IsValidId(id) || Apps.Any(existing => existing.Id == id && existing.Resource != resource))
             {
-                Debug.WriteLine($"[FivePRS] {resource} could not register terminal app '{id}': the id is invalid or already in use.");
+                Log.Warn($"{resource} could not register terminal app '{id}': the id is invalid or already in use.");
                 return;
             }
 
@@ -94,6 +97,16 @@ internal static void SetOpen(string? id)
             Apps.FirstOrDefault(app => app.Id == _openId)?.Instance?.OnClosed();
             _openId = next?.Id;
             next?.Instance?.OnOpened();
+            PushOpenState();
+        }
+
+        internal static void PushOpenState()
+        {
+            var app = Apps.FirstOrDefault(entry => entry.Id == _openId);
+            if (app?.Instance is null || app.Page is null) return;
+
+            var state = app.Instance.BuildState();
+            if (state is not null) SendToApp(app.Id, "state", state);
         }
 
         internal static void Act(string id, string action, IDictionary<string, object> data)
@@ -107,6 +120,12 @@ internal static void Act(string id, string action, IDictionary<string, object> d
                 TriggerEvent(EventNames.PublicAppAction, id, action, data);
         }
 
+        internal static bool IsAvailable(string id)
+        {
+            var player = ClientBrain.LocalPlayerData;
+            return Apps.Any(app => app.Id == id && (app.Instance?.IsAvailable(player) ?? app.Available));
+        }
+
         internal static object BuildList()
         {
             var player = ClientBrain.LocalPlayerData;
@@ -162,7 +181,7 @@ private static void Remove(RegisteredApp? app)
             }
             catch (JsonException ex)
             {
-                Debug.WriteLine($"[FivePRS] Invalid terminal app view: {ex.Message}");
+                Log.Warn("Invalid terminal app view", ex);
                 return null;
             }
         }
diff --git a/FivePRS.Client/Vehicle/PatrolVehicleSpawner.cs b/FivePRS.Client/Vehicle/PatrolVehicleSpawner.cs
index fe0341e..b05d964 100644
--- a/FivePRS.Client/Vehicle/PatrolVehicleSpawner.cs
+++ b/FivePRS.Client/Vehicle/PatrolVehicleSpawner.cs
@@ -3,6 +3,7 @@
 using System.Threading.Tasks;
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
+using FivePRS.Core.Logging;
 
 namespace FivePRS.Client.VehicleSpawner
 {
@@ -41,6 +42,8 @@ public SpawnPoint(Vector3 position, float heading)
 
     public sealed class PatrolVehicleSpawner
     {
+        private static readonly Logger Log = Logger.For("Vehicles");
+
         private static readonly Random Rng = new();
 
         private CitizenFX.Core.Vehicle? _vehicle;
@@ -56,7 +59,7 @@ public sealed class PatrolVehicleSpawner
 
             if (config.ModelPool.Count == 0)
             {
-                Debug.WriteLine("[PatrolVehicleSpawner] No vehicle models configured.");
+                Log.Warn("No patrol vehicle models are configured.");
                 return null;
             }
 
@@ -65,7 +68,7 @@ public sealed class PatrolVehicleSpawner
 
             if (!await model.Request(10_000))
             {
-                Debug.WriteLine($"[PatrolVehicleSpawner] Model '{modelName}' failed to load.");
+                Log.Warn($"Vehicle model '{modelName}' failed to load.");
                 model.MarkAsNoLongerNeeded();
                 return null;
             }
@@ -75,7 +78,7 @@ public sealed class PatrolVehicleSpawner
 
             if (_vehicle is null || !_vehicle.Exists())
             {
-                Debug.WriteLine("[PatrolVehicleSpawner] Vehicle creation failed.");
+                Log.Warn("Could not create the patrol vehicle.");
                 return null;
             }
 
@@ -83,7 +86,7 @@ public sealed class PatrolVehicleSpawner
             if (warpIn) WarpPlayerIn(_vehicle);
             AddVehicleBlip(_vehicle, modelName);
 
-            Debug.WriteLine($"[PatrolVehicleSpawner] Spawned '{modelName}' at {spawn.Position}.");
+            Log.Debug($"Spawned '{modelName}' at {spawn.Position}.");
             return _vehicle;
         }
 
@@ -95,7 +98,7 @@ public void Despawn()
             if (_vehicle is not null && _vehicle.Exists())
             {
                 _vehicle.Delete();
-                Debug.WriteLine("[PatrolVehicleSpawner] Patrol vehicle despawned.");
+                Log.Debug("Patrol vehicle removed.");
             }
 
             _vehicle = null;
diff --git a/FivePRS.Core/Civilian/CivilianModels.cs b/FivePRS.Core/Civilian/CivilianModels.cs
index 62fea6c..5ca8fc9 100644
--- a/FivePRS.Core/Civilian/CivilianModels.cs
+++ b/FivePRS.Core/Civilian/CivilianModels.cs
@@ -1,5 +1,6 @@
 using System;
 using System.Collections.Generic;
+using FivePRS.Core.Config;
 
 namespace FivePRS.Core.Civilian
 {
@@ -26,6 +27,7 @@ public sealed class CharacterInfo
         public string   Gender       { get; set; } = string.Empty;
         public DateTime CreatedAt    { get; set; }
         public DateTime LastUsedAt   { get; set; }
+        public string?  Photo        { get; set; }
 
         public string FullName => $"{FirstName} {LastName}";
     }
@@ -59,11 +61,28 @@ public sealed class CivilianState
         public int                    MaxVehicles       { get; set; }
     }
 
+    public sealed class LicenseCard
+    {
+        public string      FirstName   { get; set; } = string.Empty;
+        public string      LastName    { get; set; } = string.Empty;
+        public string      DateOfBirth { get; set; } = string.Empty;
+        public string      Gender      { get; set; } = string.Empty;
+        public string      StateId     { get; set; } = string.Empty;
+        public string?     Photo       { get; set; }
+        public StateDef    State       { get; set; } = new();
+        public LicenseView License     { get; set; } = new();
+    }
+
     public sealed class LicenseView
     {
         public string         Type        { get; set; } = string.Empty;
         public string         Name        { get; set; } = string.Empty;
         public bool           SelfService { get; set; }
         public LicenseStatus? Status      { get; set; }
+        public string         Number      { get; set; } = string.Empty;
+        public string         Class       { get; set; } = string.Empty;
+        public DateTime?      IssuedAt    { get; set; }
+        public DateTime?      ExpiresAt   { get; set; }
+        public LicenseCardDef Card        { get; set; } = new();
     }
 }
diff --git a/FivePRS.Core/Civilian/CivilianRules.cs b/FivePRS.Core/Civilian/CivilianRules.cs
index 8cf6407..dc1aa71 100644
--- a/FivePRS.Core/Civilian/CivilianRules.cs
+++ b/FivePRS.Core/Civilian/CivilianRules.cs
@@ -11,6 +11,9 @@ public static class CivilianRules
         public const int MaxDescriptionLength = 500;
         public const int MinSearchLength = 2;
         public const int MaxEmergencyLength = 300;
+        public const int MaxPhotoDataLength = 120_000;
+        public const int MaxPhotoUrlLength = 500;
+        public const string PhotoDataPrefix = "data:image/jpeg;base64,";
 
         public static readonly string[] Genders = { "Male", "Female", "Other" };
 
@@ -76,6 +79,44 @@ public static bool TryNormalizeSearch(string? input, out string term)
             return true;
         }
 
+        public static string StateId(string abbreviation, int characterId) =>
+            $"{abbreviation}-{10000 + characterId}";
+
+        public static string LicenseNumber(string type, int characterId)
+        {
+            var hash = 0;
+            foreach (var c in type.ToLowerInvariant())
+                hash = (hash * 31 + c) % 9973;
+
+            var prefix = type.Length > 0 ? char.ToUpperInvariant(type[0]) : 'L';
+            return $"{prefix}{(characterId * 7919L + hash * 104729L) % 10000000:0000000}";
+        }
+
+        public static bool TryNormalizePhoto(string? input, out string photo)
+        {
+            photo = (input ?? string.Empty).Trim();
+            if (photo.Length == 0) return true;
+
+            if (photo.StartsWith(PhotoDataPrefix, StringComparison.Ordinal))
+            {
+                if (photo.Length > MaxPhotoDataLength) return false;
+
+                for (var i = PhotoDataPrefix.Length; i < photo.Length; i++)
+                {
+                    var c = photo[i];
+                    var valid = (c >= 'A' && c <= 'Z') || (c >= 'a' && c <= 'z') || (c >= '0' && c <= '9') || c == '+' || c == '/' || c == '=';
+                    if (!valid) return false;
+                }
+
+                return true;
+            }
+
+            return photo.Length <= MaxPhotoUrlLength &&
+                   Uri.TryCreate(photo, UriKind.Absolute, out var uri) &&
+                   uri.Scheme == "https" &&
+                   photo.IndexOfAny(new[] { '"', '\'', '<', '>', '(', ')', ' ', '\\' }) < 0;
+        }
+
         public static bool TryNormalizePlate(string? input, out string plate)
         {
             plate = (input ?? string.Empty).Trim().ToUpperInvariant();
diff --git a/FivePRS.Core/Civilian/LicenseViews.cs b/FivePRS.Core/Civilian/LicenseViews.cs
new file mode 100644
index 0000000..4a513c9
--- /dev/null
+++ b/FivePRS.Core/Civilian/LicenseViews.cs
@@ -0,0 +1,28 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using FivePRS.Core.Config;
+
+namespace FivePRS.Core.Civilian
+{
+    public static class LicenseViews
+    {
+        public static List<LicenseView> Build(int characterId, LicensesConfig config, IEnumerable<LicenseInfo>? held) =>
+            config.Types.Select(type =>
+            {
+                var license = held?.FirstOrDefault(l => string.Equals(l.Type, type.Id, StringComparison.OrdinalIgnoreCase));
+                return new LicenseView
+                {
+                    Type        = type.Id,
+                    Name        = type.Name,
+                    SelfService = type.SelfService,
+                    Status      = license?.Status,
+                    Number      = CivilianRules.LicenseNumber(type.Id, characterId),
+                    Class       = type.Class,
+                    IssuedAt    = license?.IssuedAt,
+                    ExpiresAt   = license is null || type.ValidDays <= 0 ? null : license.IssuedAt.AddDays(type.ValidDays),
+                    Card        = type.Card,
+                };
+            }).ToList();
+    }
+}
diff --git a/FivePRS.Core/Civilian/RecordAccess.cs b/FivePRS.Core/Civilian/RecordAccess.cs
new file mode 100644
index 0000000..67870d8
--- /dev/null
+++ b/FivePRS.Core/Civilian/RecordAccess.cs
@@ -0,0 +1,41 @@
+using System.Linq;
+using FivePRS.Core.Models;
+
+namespace FivePRS.Core.Civilian
+{
+    public static class RecordAccess
+    {
+        public static bool CanView(Department department) =>
+            department == Department.Police || department == Department.EMS || department == Department.Fire;
+
+        public static bool SeesCriminalRecord(Department department) => department == Department.Police;
+
+        public static bool CanIssue(Department department, RecordType type) => SeesCriminalRecord(department)
+            ? type != RecordType.Medical
+            : CanView(department) && type == RecordType.Medical;
+
+        public static string? CautionFor(LookupRecord record)
+        {
+            var warrant = record.Records.FirstOrDefault(r => r.Type == RecordType.Warrant && r.Active);
+            return warrant is null ? null : "Active warrant. Request police before approaching.";
+        }
+
+        public static LookupResult Filter(LookupResult result, Department department)
+        {
+            var record = result.Record;
+            if (record is null) return result;
+
+            if (SeesCriminalRecord(department))
+            {
+                record.Records = record.Records.Where(r => r.Type != RecordType.Medical).ToList();
+                return result;
+            }
+
+            record.Caution  = CautionFor(record);
+            record.Licenses = new();
+            record.Vehicles = new();
+            record.Records  = record.Records.Where(r => r.Type == RecordType.Medical).ToList();
+            return result;
+        }
+    }
+}
diff --git a/FivePRS.Core/Civilian/RecordModels.cs b/FivePRS.Core/Civilian/RecordModels.cs
index 603cddf..144a75c 100644
--- a/FivePRS.Core/Civilian/RecordModels.cs
+++ b/FivePRS.Core/Civilian/RecordModels.cs
@@ -1,5 +1,6 @@
 using System;
 using System.Collections.Generic;
+using FivePRS.Core.Models;
 
 namespace FivePRS.Core.Civilian
 {
@@ -9,6 +10,7 @@ public enum RecordType
         Arrest   = 1,
         Warning  = 2,
         Warrant  = 3,
+        Medical  = 4,
     }
 
     public sealed class RecordInfo
@@ -33,6 +35,7 @@ public sealed class CharacterSummary
         public string DateOfBirth       { get; set; } = string.Empty;
         public string Gender            { get; set; } = string.Empty;
         public bool   HasActiveWarrant  { get; set; }
+        public string? Photo            { get; set; }
     }
 
     public sealed class LookupRecord
@@ -42,6 +45,7 @@ public sealed class LookupRecord
         public List<VehicleInfo> Vehicles     { get; set; } = new();
         public List<RecordInfo>  Records      { get; set; } = new();
         public string?           MatchedPlate { get; set; }
+        public string?           Caution      { get; set; }
     }
 
     public sealed class LookupResult
@@ -56,5 +60,6 @@ public sealed class OfficerInfo
         public string License  { get; set; } = string.Empty;
         public string Name     { get; set; } = string.Empty;
         public string Callsign { get; set; } = string.Empty;
+        public Department Department { get; set; } = Department.Police;
     }
 }
diff --git a/FivePRS.Core/Civilian/ReportModels.cs b/FivePRS.Core/Civilian/ReportModels.cs
new file mode 100644
index 0000000..24dd455
--- /dev/null
+++ b/FivePRS.Core/Civilian/ReportModels.cs
@@ -0,0 +1,59 @@
+using System;
+using System.Collections.Generic;
+using FivePRS.Core.Models;
+
+namespace FivePRS.Core.Civilian
+{
+    public enum ReportKind
+    {
+        Patient  = 0,
+        Incident = 1,
+    }
+
+    public enum ReportStatus
+    {
+        Draft = 0,
+        Filed = 1,
+    }
+
+    public sealed class ReportDraft
+    {
+        public ReportKind Kind { get; set; }
+        public string CallId { get; set; } = string.Empty;
+        public string Title { get; set; } = string.Empty;
+        public string Location { get; set; } = string.Empty;
+        public string Narrative { get; set; } = string.Empty;
+        public int? PatientSeed { get; set; }
+        public bool PatientFemale { get; set; }
+        public string? Plate { get; set; }
+    }
+
+    public sealed class ReportInfo
+    {
+        public int          Id             { get; set; }
+        public ReportKind   Kind           { get; set; }
+        public Department   Department     { get; set; }
+        public string       CallId         { get; set; } = string.Empty;
+        public ReportStatus Status         { get; set; }
+        public string       Title          { get; set; } = string.Empty;
+        public string       Location       { get; set; } = string.Empty;
+        public string       Narrative      { get; set; } = string.Empty;
+        public int?         CharacterId    { get; set; }
+        public string?      PersonName     { get; set; }
+        public string?      Plate          { get; set; }
+        public string       Crew           { get; set; } = string.Empty;
+        public string       AuthorName     { get; set; } = string.Empty;
+        public string       AuthorCallsign { get; set; } = string.Empty;
+        public DateTime     CreatedAt      { get; set; }
+        public DateTime?    FiledAt        { get; set; }
+        public string?      FiledBy        { get; set; }
+    }
+
+    public sealed class ReportsView
+    {
+        public List<ReportInfo>  Drafts  { get; set; } = new();
+        public List<ReportInfo>? Results { get; set; }
+        public string?           Query   { get; set; }
+        public string?           Date    { get; set; }
+    }
+}
diff --git a/FivePRS.Core/Civilian/ReportRules.cs b/FivePRS.Core/Civilian/ReportRules.cs
new file mode 100644
index 0000000..15047be
--- /dev/null
+++ b/FivePRS.Core/Civilian/ReportRules.cs
@@ -0,0 +1,64 @@
+using System;
+using System.Globalization;
+using System.Linq;
+using System.Text;
+
+namespace FivePRS.Core.Civilian
+{
+    public static class ReportRules
+    {
+        public const int MaxTitleLength = 60;
+        public const int MaxLocationLength = 80;
+        public const int MaxNarrativeLength = 2000;
+        public const int MaxSearchLength = 60;
+        public const int AutoFileMinutes = 30;
+
+        public static bool TryNormalizeNarrative(string? input, out string narrative)
+        {
+            narrative = Clean(input, true);
+            return narrative.Length > 0 && narrative.Length <= MaxNarrativeLength;
+        }
+
+        public static string NormalizeLine(string? input, int max, string fallback)
+        {
+            var text = Clean(input, false);
+            if (text.Length == 0) return fallback;
+            return text.Length > max ? text.Substring(0, max).TrimEnd() : text;
+        }
+
+        public static bool TryParseDate(string? input, out DateTime? date)
+        {
+            date = null;
+            var text = (input ?? string.Empty).Trim();
+            if (text.Length == 0) return true;
+
+            if (!DateTime.TryParseExact(text, "yyyy-MM-dd", CultureInfo.InvariantCulture, DateTimeStyles.None, out var parsed)) return false;
+            date = parsed;
+            return true;
+        }
+
+        public static string NormalizeSearch(string? input) => NormalizeLine(input, MaxSearchLength, string.Empty);
+
+        public static string MedicalSummary(ReportInfo report)
+        {
+            var text = $"{report.Title} at {report.Location}. {report.Narrative}";
+            return text.Length > CivilianRules.MaxDescriptionLength
+                ? text.Substring(0, CivilianRules.MaxDescriptionLength - 1).TrimEnd() + "…"
+                : text;
+        }
+
+        private static string Clean(string? input, bool multiline)
+        {
+            var builder = new StringBuilder();
+            foreach (var c in (input ?? string.Empty).Replace("\r\n", "\n"))
+            {
+                if (c == '\n' && multiline) builder.Append(c);
+                else if (char.IsControl(c)) builder.Append(' ');
+                else builder.Append(c);
+            }
+
+            var lines = builder.ToString().Split('\n').Select(line => string.Join(" ", line.Split(new[] { ' ' }, StringSplitOptions.RemoveEmptyEntries)));
+            return string.Join("\n", lines).Trim();
+        }
+    }
+}
diff --git a/FivePRS.Core/Config/ConfigFiles.cs b/FivePRS.Core/Config/ConfigFiles.cs
new file mode 100644
index 0000000..acb432c
--- /dev/null
+++ b/FivePRS.Core/Config/ConfigFiles.cs
@@ -0,0 +1,48 @@
+using System.Collections.Generic;
+using FivePRS.Core.Models;
+
+namespace FivePRS.Core.Config
+{
+    public static class ConfigFiles
+    {
+        public const string Settings      = "config/settings.json";
+        public const string Jurisdictions = "config/world/jurisdictions.json";
+        public const string Stations      = "config/world/stations.json";
+        public const string Licenses      = "config/civilian/licenses.json";
+        public const string Citations     = "config/civilian/citations.json";
+
+        public const string Ranks    = "ranks";
+        public const string Loadouts = "loadouts";
+        public const string Vehicles = "vehicles";
+
+        public static string Department(Department department, string kind) =>
+            $"config/departments/{ConfigManager.ConfigName(department)}/{kind}.json";
+
+        public static IEnumerable<KeyValuePair<string, string>> LegacyLocations()
+        {
+            yield return Pair("config/jurisdictions.json", Jurisdictions);
+            yield return Pair("config/stations.json", Stations);
+            yield return Pair("config/licenses.json", Licenses);
+            yield return Pair("config/citations.json", Citations);
+
+            foreach (var department in ConfigManager.Departments)
+            {
+                var name = ConfigManager.ConfigName(department);
+                yield return Pair($"config/{name}_loadouts.json", Department(department, Loadouts));
+                yield return Pair($"config/{name}_vehicles.json", Department(department, Vehicles));
+            }
+        }
+
+        public static string? LegacyPathFor(string path)
+        {
+            foreach (var location in LegacyLocations())
+            {
+                if (location.Value == path) return location.Key;
+            }
+
+            return null;
+        }
+
+        private static KeyValuePair<string, string> Pair(string legacy, string current) => new(legacy, current);
+    }
+}
diff --git a/FivePRS.Core/Config/ConfigManager.cs b/FivePRS.Core/Config/ConfigManager.cs
index 7a9cfc4..ab46849 100644
--- a/FivePRS.Core/Config/ConfigManager.cs
+++ b/FivePRS.Core/Config/ConfigManager.cs
@@ -1,6 +1,8 @@
 using System;
 using System.Collections.Generic;
+using System.Linq;
 using FivePRS.Core.Jurisdiction;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 using Newtonsoft.Json;
 
@@ -8,6 +10,8 @@ namespace FivePRS.Core.Config
 {
     public static class ConfigManager
     {
+        private static readonly Logger Log = Logger.For("Config");
+
         public static ResourceSettings     Settings       { get; private set; } = new();
         public static JurisdictionConfig   Jurisdictions  { get; private set; } = new();
         public static LicensesConfig       Licenses       { get; private set; } = new();
@@ -15,12 +19,11 @@ public static class ConfigManager
         public static CitationsConfig      Citations      { get; private set; } = new();
         public static TerritoryMap         Territories    { get; private set; } = new(new JurisdictionConfig());
 
-        public static Action<string>? Log { get; set; }
-
         public static readonly Department[] Departments = { Department.Police, Department.Fire, Department.EMS };
 
         private static readonly Dictionary<Department, DepartmentLoadoutsConfig> DepartmentLoadouts = new();
         private static readonly Dictionary<Department, DepartmentVehiclesConfig> DepartmentVehicles = new();
+        private static readonly Dictionary<Department, RankLadder> DepartmentRanks = new();
 
         public static string ConfigName(Department department) => department.ToString().ToLowerInvariant();
 
@@ -30,13 +33,65 @@ public static DepartmentLoadoutsConfig LoadoutsFor(Department department) =>
         public static DepartmentVehiclesConfig VehiclesFor(Department department) =>
             DepartmentVehicles.TryGetValue(department, out var config) ? config : DefaultVehicles(department);
 
-        public static void LoadDepartment(Department department, string? loadoutsJson, string? vehiclesJson)
+        public static RankLadder RanksFor(Department department)
+        {
+            if (department == Department.None) department = Department.Police;
+            if (DepartmentRanks.TryGetValue(department, out var ladder)) return ladder;
+
+            ladder = new RankLadder(DefaultRanks(department));
+            DepartmentRanks[department] = ladder;
+            return ladder;
+        }
+
+        public static void LoadAll(Func<string, string?> readFile)
+        {
+            string? Read(string path)
+            {
+                var json = readFile(path);
+                if (!string.IsNullOrWhiteSpace(json)) return json;
+
+                var legacy = ConfigFiles.LegacyPathFor(path);
+                return legacy is null ? json : readFile(legacy);
+            }
+
+            LoadSettings(Read(ConfigFiles.Settings));
+            foreach (var department in Departments)
+            {
+                LoadDepartment(department,
+                    Read(ConfigFiles.Department(department, ConfigFiles.Ranks)),
+                    Read(ConfigFiles.Department(department, ConfigFiles.Loadouts)),
+                    Read(ConfigFiles.Department(department, ConfigFiles.Vehicles)));
+            }
+
+            LoadJurisdictions(Read(ConfigFiles.Jurisdictions));
+            LoadLicenses(Read(ConfigFiles.Licenses));
+            LoadStations(Read(ConfigFiles.Stations));
+            LoadCitations(Read(ConfigFiles.Citations));
+        }
+
+        public static void LoadDepartment(Department department, string? ranksJson, string? loadoutsJson, string? vehiclesJson)
         {
             var name = ConfigName(department);
-            DepartmentLoadouts[department] = Populate(loadoutsJson, $"{name}_loadouts.json", () => DefaultLoadouts(department));
-            DepartmentVehicles[department] = Populate(vehiclesJson, $"{name}_vehicles.json", () => DefaultVehicles(department));
+            DepartmentLoadouts[department] = Populate(loadoutsJson, $"{name}/loadouts.json", () => DefaultLoadouts(department));
+            DepartmentVehicles[department] = Populate(vehiclesJson, $"{name}/vehicles.json", () => DefaultVehicles(department));
+
+            var ranks = Populate(ranksJson, $"{name}/ranks.json", () => DefaultRanks(department));
+            if (!RankLadder.Valid(ranks).Any())
+            {
+                Log.Warn($"{name}/ranks.json has no valid ranks, using defaults.");
+                ranks = DefaultRanks(department);
+            }
+
+            DepartmentRanks[department] = new RankLadder(ranks);
         }
 
+        public static DepartmentRanksConfig DefaultRanks(Department department) => department switch
+        {
+            Department.Fire => DepartmentRanksConfig.Fire(),
+            Department.EMS  => DepartmentRanksConfig.Ems(),
+            _               => DepartmentRanksConfig.Police(),
+        };
+
         private static DepartmentLoadoutsConfig DefaultLoadouts(Department department) => department switch
         {
             Department.Fire => DepartmentLoadoutsConfig.Fire(),
@@ -55,7 +110,7 @@ private static T Populate<T>(string? json, string fileName, Func<T> defaults) wh
         {
             if (json is null || string.IsNullOrWhiteSpace(json))
             {
-                Log?.Invoke($"[FivePRS:Config] {fileName} missing or empty, using defaults.");
+                Log.Warn($"{fileName} is missing or empty, using defaults.");
                 return defaults();
             }
 
@@ -63,12 +118,12 @@ private static T Populate<T>(string? json, string fileName, Func<T> defaults) wh
             {
                 var config = defaults();
                 JsonConvert.PopulateObject(json, config);
-                Log?.Invoke($"[FivePRS:Config] {fileName} loaded.");
+                Log.Debug($"{fileName} loaded.");
                 return config;
             }
             catch (Exception ex)
             {
-                Log?.Invoke($"[FivePRS:Config] {fileName} parse error, using defaults. ({ex.Message})");
+                Log.Error($"{fileName} has an error, using defaults", ex);
                 return defaults();
             }
         }
@@ -88,19 +143,19 @@ private static T Load<T>(string? json, string fileName, T fallback) where T : cl
         {
             if (json is null || string.IsNullOrWhiteSpace(json))
             {
-                Log?.Invoke($"[FivePRS:Config] {fileName} missing or empty, using defaults.");
+                Log.Warn($"{fileName} is missing or empty, using defaults.");
                 return fallback;
             }
 
             try
             {
                 var result = JsonConvert.DeserializeObject<T>(json) ?? fallback;
-                Log?.Invoke($"[FivePRS:Config] {fileName} loaded.");
+                Log.Debug($"{fileName} loaded.");
                 return result;
             }
             catch (Exception ex)
             {
-                Log?.Invoke($"[FivePRS:Config] {fileName} parse error, using defaults. ({ex.Message})");
+                Log.Error($"{fileName} has an error, using defaults", ex);
                 return fallback;
             }
         }
diff --git a/FivePRS.Core/Config/LicenseConfig.cs b/FivePRS.Core/Config/LicenseConfig.cs
index eaa1364..10f448f 100644
--- a/FivePRS.Core/Config/LicenseConfig.cs
+++ b/FivePRS.Core/Config/LicenseConfig.cs
@@ -4,6 +4,24 @@
 
 namespace FivePRS.Core.Config
 {
+    public sealed class LicenseCardDef
+    {
+        [JsonProperty("title")]
+        public string Title { get; set; } = string.Empty;
+
+        [JsonProperty("issuer")]
+        public string Issuer { get; set; } = string.Empty;
+
+        [JsonProperty("color")]
+        public string Color { get; set; } = "#1d3a6e";
+
+        [JsonProperty("accent")]
+        public string Accent { get; set; } = "#f2c94c";
+
+        [JsonProperty("image")]
+        public string Image { get; set; } = string.Empty;
+    }
+
     public sealed class LicenseTypeDef
     {
         [JsonProperty("id")]
@@ -14,23 +32,55 @@ public sealed class LicenseTypeDef
 
         [JsonProperty("selfService")]
         public bool SelfService { get; set; }
+
+        [JsonProperty("class")]
+        public string Class { get; set; } = string.Empty;
+
+        [JsonProperty("validDays")]
+        public int ValidDays { get; set; } = 1825;
+
+        [JsonProperty("card")]
+        public LicenseCardDef Card { get; set; } = new();
+    }
+
+    public sealed class StateDef
+    {
+        [JsonProperty("name")]
+        public string Name { get; set; } = "San Andreas";
+
+        [JsonProperty("abbreviation")]
+        public string Abbreviation { get; set; } = "SA";
     }
 
     public sealed class LicensesConfig
     {
-        [JsonProperty("types")]
+        [JsonProperty("state")]
+        public StateDef State { get; set; } = new();
+
+        [JsonProperty("types", ObjectCreationHandling = ObjectCreationHandling.Replace)]
         public List<LicenseTypeDef> Types { get; set; } = new()
         {
-            new LicenseTypeDef { Id = "driver",     Name = "Driver's License",            SelfService = true  },
-            new LicenseTypeDef { Id = "motorcycle", Name = "Motorcycle License",          SelfService = true  },
-            new LicenseTypeDef { Id = "commercial", Name = "Commercial Driver's License", SelfService = false },
-            new LicenseTypeDef { Id = "weapon",     Name = "Weapon Permit",               SelfService = false },
-            new LicenseTypeDef { Id = "pilot",      Name = "Pilot License",               SelfService = false },
-            new LicenseTypeDef { Id = "boat",       Name = "Boating License",             SelfService = true  },
-            new LicenseTypeDef { Id = "hunting",    Name = "Hunting License",             SelfService = true  },
+            Type("driver",     "Driver's License",            true,  "C", 1825, "DRIVER LICENSE",          "Department of Motor Vehicles", "#1d3a6e", "#f2c94c"),
+            Type("motorcycle", "Motorcycle License",          true,  "M", 1825, "MOTORCYCLE LICENSE",      "Department of Motor Vehicles", "#1d3a6e", "#f2c94c"),
+            Type("commercial", "Commercial Driver's License", false, "A", 1460, "COMMERCIAL DRIVER LICENSE", "Department of Motor Vehicles", "#3b2a6e", "#f2c94c"),
+            Type("weapon",     "Weapon Permit",               false, "",  1095, "WEAPON PERMIT",           "Department of Justice",        "#7f1d1d", "#f8d7a8"),
+            Type("pilot",      "Pilot License",               false, "",  1825, "PILOT CERTIFICATE",       "Aviation Administration",      "#0f4c5c", "#9be7f0"),
+            Type("boat",       "Boating License",             true,  "",  1825, "BOATING LICENSE",         "Fish and Wildlife",            "#0e5a8a", "#bfe3ff"),
+            Type("hunting",    "Hunting License",             true,  "",  365,  "HUNTING LICENSE",         "Fish and Wildlife",            "#3f6b2a", "#e9f5c9"),
         };
 
         public LicenseTypeDef? Find(string? id) =>
             Types.FirstOrDefault(t => string.Equals(t.Id, id, System.StringComparison.OrdinalIgnoreCase));
+
+        private static LicenseTypeDef Type(string id, string name, bool selfService, string licenseClass, int validDays,
+            string title, string issuer, string color, string accent) => new()
+        {
+            Id          = id,
+            Name        = name,
+            SelfService = selfService,
+            Class       = licenseClass,
+            ValidDays   = validDays,
+            Card        = new LicenseCardDef { Title = title, Issuer = issuer, Color = color, Accent = accent },
+        };
     }
 }
diff --git a/FivePRS.Core/Config/LoadoutConfig.cs b/FivePRS.Core/Config/LoadoutConfig.cs
index 5abc090..775abbf 100644
--- a/FivePRS.Core/Config/LoadoutConfig.cs
+++ b/FivePRS.Core/Config/LoadoutConfig.cs
@@ -205,19 +205,6 @@ private static DepartmentLoadoutsConfig Uniformed(string pedModel, WeaponTierDef
             };
         }
 
-        public static LoadoutTier TierForRank(int rank) =>
-            rank >= 8 ? LoadoutTier.Command :
-            rank >= 5 ? LoadoutTier.Senior  :
-            rank >= 3 ? LoadoutTier.Officer : LoadoutTier.Recruit;
-
-        public static int MinRankFor(LoadoutTier tier) => tier switch
-        {
-            LoadoutTier.Command => 8,
-            LoadoutTier.Senior  => 5,
-            LoadoutTier.Officer => 3,
-            _                   => 1,
-        };
-
         public WeaponTierDef WeaponsFor(string? agencyId, LoadoutTier tier)
         {
             var agency = FindAgency(agencyId);
diff --git a/FivePRS.Core/Config/PlayerRanks.cs b/FivePRS.Core/Config/PlayerRanks.cs
new file mode 100644
index 0000000..c7e25b6
--- /dev/null
+++ b/FivePRS.Core/Config/PlayerRanks.cs
@@ -0,0 +1,11 @@
+using FivePRS.Core.Models;
+
+namespace FivePRS.Core.Config
+{
+    public static class PlayerRanks
+    {
+        public static RankLadder Ladder(this PlayerData player) => ConfigManager.RanksFor(player.Department);
+
+        public static string RankName(this PlayerData player) => player.Ladder().NameFor(player.Rank, player.Agency);
+    }
+}
diff --git a/FivePRS.Core/Config/RankLadder.cs b/FivePRS.Core/Config/RankLadder.cs
new file mode 100644
index 0000000..ca5dea3
--- /dev/null
+++ b/FivePRS.Core/Config/RankLadder.cs
@@ -0,0 +1,81 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using FivePRS.Core.Models;
+
+namespace FivePRS.Core.Config
+{
+    public sealed class RankLadder
+    {
+        public const int MaxRanks = 255;
+
+        private readonly List<RankDef> _ranks;
+        private readonly Dictionary<string, List<string>> _agencies;
+
+        public RankLadder(DepartmentRanksConfig config)
+        {
+            _ranks = Valid(config).ToList();
+            _agencies = new Dictionary<string, List<string>>(StringComparer.OrdinalIgnoreCase);
+            foreach (var agency in config.Agencies.Where(a => a.Value is not null))
+                _agencies[agency.Key] = agency.Value;
+        }
+
+        public int Count => _ranks.Count;
+
+        public static IEnumerable<RankDef> Valid(DepartmentRanksConfig config) =>
+            config.Ranks
+                .Where(rank => rank is not null && !string.IsNullOrWhiteSpace(rank.Name) && rank.Xp >= 0)
+                .OrderBy(rank => rank.Xp)
+                .Take(MaxRanks);
+
+        public int Clamp(int rank) => Math.Max(1, Math.Min(Count, rank));
+
+        public string NameFor(int rank, string? agencyId = null)
+        {
+            var index = Clamp(rank) - 1;
+            if (agencyId is not null && _agencies.TryGetValue(agencyId, out var names) &&
+                index < names.Count && !string.IsNullOrWhiteSpace(names[index]))
+            {
+                return names[index].Trim();
+            }
+
+            return _ranks[index].Name.Trim();
+        }
+
+        public LoadoutTier TierFor(int rank) => _ranks[Clamp(rank) - 1].Tier;
+
+        public int XpToNext(int rank)
+        {
+            var index = Clamp(rank) - 1;
+            return index + 1 >= Count ? 0 : Math.Max(1, _ranks[index + 1].Xp - _ranks[index].Xp);
+        }
+
+        public bool IsTop(int rank) => Clamp(rank) >= Count;
+
+        public int MinRankFor(LoadoutTier tier)
+        {
+            for (var i = 0; i < _ranks.Count; i++)
+            {
+                if (_ranks[i].Tier >= tier) return i + 1;
+            }
+
+            return Count + 1;
+        }
+
+        public bool AddXp(PlayerData player, int amount)
+        {
+            player.Rank = Clamp(player.Rank);
+            player.XP   = (int)Math.Min(int.MaxValue, (long)player.XP + Math.Max(0, amount));
+
+            var rankedUp = false;
+            while (!IsTop(player.Rank) && player.XP >= XpToNext(player.Rank))
+            {
+                player.XP -= XpToNext(player.Rank);
+                player.Rank++;
+                rankedUp = true;
+            }
+
+            return rankedUp;
+        }
+    }
+}
diff --git a/FivePRS.Core/Config/RanksConfig.cs b/FivePRS.Core/Config/RanksConfig.cs
new file mode 100644
index 0000000..7b9a16f
--- /dev/null
+++ b/FivePRS.Core/Config/RanksConfig.cs
@@ -0,0 +1,58 @@
+using System.Collections.Generic;
+using Newtonsoft.Json;
+using Newtonsoft.Json.Converters;
+using Newtonsoft.Json.Serialization;
+
+namespace FivePRS.Core.Config
+{
+    public sealed class RankDef
+    {
+        [JsonProperty("name")]
+        public string Name { get; set; } = string.Empty;
+
+        [JsonProperty("xp")]
+        public int Xp { get; set; }
+
+        [JsonProperty("tier")]
+        [JsonConverter(typeof(StringEnumConverter), typeof(CamelCaseNamingStrategy))]
+        public LoadoutTier Tier { get; set; }
+    }
+
+    public sealed class DepartmentRanksConfig
+    {
+        private static readonly int[] DefaultXp = { 0, 100, 500, 1400, 3000, 5500, 9100, 14000, 20400, 28500 };
+
+        private static readonly LoadoutTier[] DefaultTiers =
+        {
+            LoadoutTier.Recruit, LoadoutTier.Recruit, LoadoutTier.Officer, LoadoutTier.Officer, LoadoutTier.Senior,
+            LoadoutTier.Senior, LoadoutTier.Senior, LoadoutTier.Command, LoadoutTier.Command, LoadoutTier.Command,
+        };
+
+        [JsonProperty("ranks", ObjectCreationHandling = ObjectCreationHandling.Replace)]
+        public List<RankDef> Ranks { get; set; } = new();
+
+        [JsonProperty("agencies", ObjectCreationHandling = ObjectCreationHandling.Replace)]
+        public Dictionary<string, List<string>> Agencies { get; set; } = new();
+
+        public static DepartmentRanksConfig Police() => Ladder(
+            new[] { "Cadet", "Probationary Officer", "Officer", "Senior Officer", "Corporal", "Sergeant", "Staff Sergeant", "Lieutenant", "Captain", "Chief of Police" },
+            new Dictionary<string, List<string>>
+            {
+                ["bcso"] = new() { "Deputy Trainee", "Probationary Deputy", "Deputy", "Senior Deputy", "Corporal", "Sergeant", "Staff Sergeant", "Lieutenant", "Captain", "Sheriff" },
+            });
+
+        public static DepartmentRanksConfig Fire() => Ladder(
+            new[] { "Recruit Firefighter", "Probationary Firefighter", "Firefighter", "Senior Firefighter", "Engineer", "Lieutenant", "Captain", "Battalion Chief", "Deputy Chief", "Fire Chief" });
+
+        public static DepartmentRanksConfig Ems() => Ladder(
+            new[] { "EMT Trainee", "EMT", "Advanced EMT", "Paramedic", "Senior Paramedic", "Field Supervisor", "Shift Supervisor", "Operations Manager", "Deputy Director", "EMS Director" });
+
+        private static DepartmentRanksConfig Ladder(string[] names, Dictionary<string, List<string>>? agencies = null)
+        {
+            var config = new DepartmentRanksConfig { Agencies = agencies ?? new Dictionary<string, List<string>>() };
+            for (var i = 0; i < names.Length; i++)
+                config.Ranks.Add(new RankDef { Name = names[i], Xp = DefaultXp[i], Tier = DefaultTiers[i] });
+            return config;
+        }
+    }
+}
diff --git a/FivePRS.Core/Events/EventNames.cs b/FivePRS.Core/Events/EventNames.cs
index e0a902d..215fe83 100644
--- a/FivePRS.Core/Events/EventNames.cs
+++ b/FivePRS.Core/Events/EventNames.cs
@@ -16,6 +16,7 @@ public static class EventNames
         public const string ClientLookupResult      = "FivePRS:Client:LookupResult";
         public const string ClientLookupError       = "FivePRS:Client:LookupError";
         public const string ClientStopResult        = "FivePRS:Client:StopResult";
+        public const string ClientReports           = "FivePRS:Client:Reports";
         public const string ClientPlayerDowned      = "FivePRS:Client:PlayerDowned";
         public const string ClientDownedPlayers     = "FivePRS:Client:DownedPlayers";
         public const string ClientRevived           = "FivePRS:Client:Revived";
@@ -26,6 +27,8 @@ public static class EventNames
         public const string ClientAppearance        = "FivePRS:Client:Appearance";
         public const string ClientPreferences       = "FivePRS:Client:Preferences";
         public const string ClientLastPosition      = "FivePRS:Client:LastPosition";
+        public const string ClientShowCard          = "FivePRS:Client:ShowCard";
+        public const string ClientAdminTeleport     = "FivePRS:Client:AdminTeleport";
 
         public const string ServerPlayerConnected   = "FivePRS:Server:PlayerConnected";
         public const string ServerToggleDuty        = "FivePRS:Server:ToggleDuty";
@@ -59,12 +62,23 @@ public static class EventNames
         public const string ServerCallClear         = "FivePRS:Server:CallClear";
         public const string ServerAdminRequest      = "FivePRS:Server:AdminRequest";
         public const string ServerAdminRosterSet    = "FivePRS:Server:AdminRosterSet";
+        public const string ServerAdminAction       = "FivePRS:Server:AdminAction";
+        public const string ServerCharacterPhoto    = "FivePRS:Server:CharacterPhoto";
+        public const string ServerShowLicense       = "FivePRS:Server:ShowLicense";
+        public const string ServerSaveSettings      = "FivePRS:Server:SaveSettings";
         public const string ServerAppearanceSave    = "FivePRS:Server:AppearanceSave";
         public const string ServerSetWallpaper      = "FivePRS:Server:SetWallpaper";
         public const string ServerReportPosition    = "FivePRS:Server:ReportPosition";
         public const string ServerLastPositionRequest = "FivePRS:Server:LastPositionRequest";
         public const string ServerStopIdentify      = "FivePRS:Server:StopIdentify";
         public const string ServerStopPlate         = "FivePRS:Server:StopPlate";
+        public const string ServerRunPlate          = "FivePRS:Server:RunPlate";
+        public const string ServerRunPerson         = "FivePRS:Server:RunPerson";
+        public const string ServerReportDraft       = "FivePRS:Server:ReportDraft";
+        public const string ServerReportsRequest    = "FivePRS:Server:ReportsRequest";
+        public const string ServerReportSave        = "FivePRS:Server:ReportSave";
+        public const string ServerReportFile        = "FivePRS:Server:ReportFile";
+        public const string ServerReportSearch      = "FivePRS:Server:ReportSearch";
         public const string ServerPlayerDowned      = "FivePRS:Server:PlayerDowned";
         public const string ServerPlayerRespawned   = "FivePRS:Server:PlayerRespawned";
         public const string ServerRevivePlayer      = "FivePRS:Server:RevivePlayer";
diff --git a/FivePRS.Core/Logging/ConsoleSink.cs b/FivePRS.Core/Logging/ConsoleSink.cs
new file mode 100644
index 0000000..9977530
--- /dev/null
+++ b/FivePRS.Core/Logging/ConsoleSink.cs
@@ -0,0 +1,46 @@
+using System;
+
+namespace FivePRS.Core.Logging
+{
+    public sealed class ConsoleSink : ILogSink
+    {
+        private const string Prefix = "^5[FivePRS]^7 ";
+
+        private readonly Action<string> _write;
+        private readonly string? _detailsHint;
+        private bool _hinted;
+
+        public ConsoleSink(Action<string> write, string? detailsHint = null)
+        {
+            _write       = write;
+            _detailsHint = detailsHint;
+        }
+
+        public void Write(LogEntry entry)
+        {
+            if (entry.Level == LogLevel.Debug && !Logger.DebugEnabled) return;
+
+            _write($"{Prefix}{Color(entry.Level)}{entry.Text}^7");
+            if (entry.Exception is null) return;
+
+            if (Logger.DebugEnabled)
+            {
+                _write(entry.Exception.ToString());
+            }
+            else if (!_hinted && _detailsHint is not null)
+            {
+                _hinted = true;
+                _write($"{Prefix}{_detailsHint}");
+            }
+        }
+
+        public static string Color(LogLevel level) => level switch
+        {
+            LogLevel.Debug   => "^6",
+            LogLevel.Success => "^2",
+            LogLevel.Warning => "^3",
+            LogLevel.Error   => "^1",
+            _                => "^7",
+        };
+    }
+}
diff --git a/FivePRS.Core/Logging/ILogSink.cs b/FivePRS.Core/Logging/ILogSink.cs
new file mode 100644
index 0000000..bb1ee87
--- /dev/null
+++ b/FivePRS.Core/Logging/ILogSink.cs
@@ -0,0 +1,7 @@
+namespace FivePRS.Core.Logging
+{
+    public interface ILogSink
+    {
+        void Write(LogEntry entry);
+    }
+}
diff --git a/FivePRS.Core/Logging/LogEntry.cs b/FivePRS.Core/Logging/LogEntry.cs
new file mode 100644
index 0000000..28683f0
--- /dev/null
+++ b/FivePRS.Core/Logging/LogEntry.cs
@@ -0,0 +1,40 @@
+using System;
+using System.Reflection;
+
+namespace FivePRS.Core.Logging
+{
+    public sealed class LogEntry
+    {
+        public LogEntry(DateTime time, LogLevel level, string source, string message, Exception? exception)
+        {
+            Time      = time;
+            Level     = level;
+            Source    = source;
+            Message   = message;
+            Exception = exception;
+        }
+
+        public DateTime Time { get; }
+
+        public LogLevel Level { get; }
+
+        public string Source { get; }
+
+        public string Message { get; }
+
+        public Exception? Exception { get; }
+
+        public string Text => Exception is null ? Message : $"{Message}: {Cause(Exception).Message}";
+
+        public static Exception Cause(Exception ex)
+        {
+            while (ex is AggregateException { InnerException: not null } || ex is TargetInvocationException { InnerException: not null } ||
+                   ex is TypeInitializationException { InnerException: not null })
+            {
+                ex = ex.InnerException!;
+            }
+
+            return ex;
+        }
+    }
+}
diff --git a/FivePRS.Core/Logging/LogLevel.cs b/FivePRS.Core/Logging/LogLevel.cs
new file mode 100644
index 0000000..be55a4b
--- /dev/null
+++ b/FivePRS.Core/Logging/LogLevel.cs
@@ -0,0 +1,11 @@
+namespace FivePRS.Core.Logging
+{
+    public enum LogLevel
+    {
+        Debug,
+        Info,
+        Success,
+        Warning,
+        Error,
+    }
+}
diff --git a/FivePRS.Core/Logging/Logger.cs b/FivePRS.Core/Logging/Logger.cs
new file mode 100644
index 0000000..5722ab1
--- /dev/null
+++ b/FivePRS.Core/Logging/Logger.cs
@@ -0,0 +1,61 @@
+using System;
+using System.Collections.Generic;
+
+namespace FivePRS.Core.Logging
+{
+    public sealed class Logger
+    {
+        private static readonly object Gate = new();
+        private static ILogSink[] _sinks = new ILogSink[0];
+
+        private readonly string _source;
+
+        private Logger(string source)
+        {
+            _source = source;
+        }
+
+        public static bool DebugEnabled { get; set; }
+
+        public static Logger For(string source) => new(source);
+
+        public static void AddSink(ILogSink sink)
+        {
+            lock (Gate)
+            {
+                var sinks = new List<ILogSink>(_sinks) { sink };
+                _sinks = sinks.ToArray();
+            }
+        }
+
+        public static void ClearSinks()
+        {
+            lock (Gate) _sinks = new ILogSink[0];
+        }
+
+        public void Debug(string message) => Write(LogLevel.Debug, message, null);
+
+        public void Info(string message) => Write(LogLevel.Info, message, null);
+
+        public void Success(string message) => Write(LogLevel.Success, message, null);
+
+        public void Warn(string message, Exception? exception = null) => Write(LogLevel.Warning, message, exception);
+
+        public void Error(string message, Exception? exception = null) => Write(LogLevel.Error, message, exception);
+
+        private void Write(LogLevel level, string message, Exception? exception)
+        {
+            var entry = new LogEntry(DateTime.Now, level, _source, message, exception);
+            foreach (var sink in _sinks)
+            {
+                try
+                {
+                    sink.Write(entry);
+                }
+                catch (Exception)
+                {
+                }
+            }
+        }
+    }
+}
diff --git a/FivePRS.Core/Models/Call.cs b/FivePRS.Core/Models/Call.cs
index c90b0d5..b070e88 100644
--- a/FivePRS.Core/Models/Call.cs
+++ b/FivePRS.Core/Models/Call.cs
@@ -1,3 +1,4 @@
+using System;
 using System.Collections.Generic;
 
 namespace FivePRS.Core.Models
@@ -36,10 +37,13 @@ public class CallInfo
 
     public sealed class EmergencyCallStatus
     {
-        public string     CallId      { get; set; } = string.Empty;
-        public Department Department  { get; set; }
-        public string     Description { get; set; } = string.Empty;
-        public int        Responding  { get; set; }
+        public string       CallId      { get; set; } = string.Empty;
+        public Department   Department  { get; set; }
+        public string       Description { get; set; } = string.Empty;
+        public int          Responding  { get; set; }
+        public bool         OnScene     { get; set; }
+        public DateTime     ReceivedAt  { get; set; }
+        public List<string> Units       { get; set; } = new();
     }
 
     public class DispatchSnapshot
diff --git a/FivePRS.Core/Models/PlayerData.cs b/FivePRS.Core/Models/PlayerData.cs
index 8911539..1e38d6e 100644
--- a/FivePRS.Core/Models/PlayerData.cs
+++ b/FivePRS.Core/Models/PlayerData.cs
@@ -4,30 +4,18 @@ namespace FivePRS.Core.Models
 {
     public class PlayerData
     {
-        public string     License    { get; set; } = string.Empty;
-        public string     Name       { get; set; } = string.Empty;
-        public Department Department { get; set; } = Department.None;
-        public string     Agency     { get; set; } = string.Empty;
-        public string     Callsign   { get; set; } = string.Empty;
-        public bool       IsOnDuty   { get; set; }
-        public int        XP         { get; set; }
-        public int        Rank       { get; set; } = 1;
-        public DateTime   LastSeen   { get; set; } = DateTime.UtcNow;
-
-        public int XPToNextRank => Rank * Rank * 100;
-
-        public bool AddXP(int amount)
-        {
-            XP += Math.Max(0, amount);
-
-            var rankedUp = false;
-            while (XP >= XPToNextRank)
-            {
-                XP -= XPToNextRank;
-                Rank++;
-                rankedUp = true;
-            }
-            return rankedUp;
-        }
+        public string     License        { get; set; } = string.Empty;
+        public string     Name           { get; set; } = string.Empty;
+        public Department Department     { get; set; } = Department.None;
+        public string     Agency         { get; set; } = string.Empty;
+        public string     Callsign       { get; set; } = string.Empty;
+        public bool       IsOnDuty       { get; set; }
+        public int        XP             { get; set; }
+        public int        Rank           { get; set; } = 1;
+        public int        CallsCompleted { get; set; }
+        public int        Arrests        { get; set; }
+        public int        DutySeconds    { get; set; }
+        public DateTime?  ShiftStartedAt { get; set; }
+        public DateTime   LastSeen       { get; set; } = DateTime.UtcNow;
     }
 }
diff --git a/FivePRS.Core/Models/Roster.cs b/FivePRS.Core/Models/Roster.cs
index ba99dfb..cad1434 100644
--- a/FivePRS.Core/Models/Roster.cs
+++ b/FivePRS.Core/Models/Roster.cs
@@ -8,6 +8,11 @@ public sealed class RosterPlayer
         public string           License     { get; set; } = string.Empty;
         public string           Name        { get; set; } = string.Empty;
         public int              Rank        { get; set; }
+        public string           RankName    { get; set; } = string.Empty;
+        public string           Callsign    { get; set; } = string.Empty;
+        public string           Agency      { get; set; } = string.Empty;
+        public bool             OnDuty      { get; set; }
+        public bool             Down        { get; set; }
         public Department       Department  { get; set; }
         public bool             Online      { get; set; }
         public int?             ServerId    { get; set; }
@@ -21,5 +26,51 @@ public sealed class AdminState
         public string?            Query               { get; set; }
         public List<RosterPlayer> Online              { get; set; } = new();
         public List<RosterPlayer> Results             { get; set; } = new();
+        public List<AdminCall>    Calls               { get; set; } = new();
+        public List<AdminAudit>   Audit               { get; set; } = new();
+        public List<AdminFact>    Server              { get; set; } = new();
+        public List<string>       Warnings            { get; set; } = new();
+        public List<AdminAddon>   Addons              { get; set; } = new();
+    }
+
+    public sealed class AdminAddon
+    {
+        public string Name        { get; set; } = string.Empty;
+        public string Kind        { get; set; } = string.Empty;
+        public string Version     { get; set; } = string.Empty;
+        public string Author      { get; set; } = string.Empty;
+        public string Description { get; set; } = string.Empty;
+        public bool   Official    { get; set; }
+    }
+
+    public sealed class AdminCall
+    {
+        public string       Id         { get; set; } = string.Empty;
+        public string       Name       { get; set; } = string.Empty;
+        public int          Code       { get; set; }
+        public Department   Department { get; set; }
+        public string?      Territory  { get; set; }
+        public List<string> Units      { get; set; } = new();
+        public bool         Emergency  { get; set; }
+    }
+
+    public sealed class AdminAudit
+    {
+        public DateTime CreatedAt { get; set; }
+        public string   Action    { get; set; } = string.Empty;
+        public string   ActorName { get; set; } = string.Empty;
+        public string   Details   { get; set; } = string.Empty;
+    }
+
+    public sealed class AdminFact
+    {
+        public AdminFact(string label, string value)
+        {
+            Label = label;
+            Value = value;
+        }
+
+        public string Label { get; }
+        public string Value { get; }
     }
 }
diff --git a/FivePRS.Core/Models/TerminalPreferences.cs b/FivePRS.Core/Models/TerminalPreferences.cs
new file mode 100644
index 0000000..f5ae50d
--- /dev/null
+++ b/FivePRS.Core/Models/TerminalPreferences.cs
@@ -0,0 +1,55 @@
+using System;
+using Newtonsoft.Json;
+
+namespace FivePRS.Core.Models
+{
+    public sealed class TerminalPreferences
+    {
+        private static readonly string[] TextSizes = { "s", "m", "l" };
+
+        [JsonProperty("textSize")]
+        public string TextSize { get; set; } = "m";
+
+        [JsonProperty("clock24")]
+        public bool Clock24 { get; set; }
+
+        [JsonProperty("reduceMotion")]
+        public bool ReduceMotion { get; set; }
+
+        [JsonProperty("terminalVolume")]
+        public int TerminalVolume { get; set; } = 70;
+
+        [JsonProperty("dispatchVolume")]
+        public int DispatchVolume { get; set; } = 90;
+
+        [JsonProperty("holdChannel")]
+        public bool HoldChannel { get; set; } = true;
+
+        public static TerminalPreferences Parse(string? json)
+        {
+            TerminalPreferences? settings = null;
+            if (json is not null && json.Length > 0 && json.Length <= 2000)
+            {
+                try
+                {
+                    settings = JsonConvert.DeserializeObject<TerminalPreferences>(json);
+                }
+                catch (JsonException)
+                {
+                }
+            }
+
+            return Sanitize(settings ?? new TerminalPreferences());
+        }
+
+        public static TerminalPreferences Sanitize(TerminalPreferences settings)
+        {
+            if (Array.IndexOf(TextSizes, settings.TextSize) < 0) settings.TextSize = "m";
+            settings.TerminalVolume = Math.Max(0, Math.Min(100, settings.TerminalVolume));
+            settings.DispatchVolume = Math.Max(0, Math.Min(100, settings.DispatchVolume));
+            return settings;
+        }
+
+        public string ToJson() => JsonConvert.SerializeObject(this);
+    }
+}
diff --git a/FivePRS.Core/Police/StreetProfiles.cs b/FivePRS.Core/Police/StreetProfiles.cs
index e35822a..6891362 100644
--- a/FivePRS.Core/Police/StreetProfiles.cs
+++ b/FivePRS.Core/Police/StreetProfiles.cs
@@ -23,6 +23,7 @@ public sealed class StreetPerson
         public string? Warrant { get; set; }
         public string? Contraband { get; set; }
         public bool WillFlee { get; set; }
+        public string? Medical { get; set; }
 
         public string FullName => $"{FirstName} {LastName}";
     }
@@ -71,6 +72,13 @@ public static class StreetProfiles
             "Simple assault", "Possession of a controlled substance", "Driving while suspended",
         };
 
+        private static readonly string[] Conditions =
+        {
+            "Type 1 diabetes, insulin dependent", "Severe penicillin allergy", "Asthma, carries an inhaler",
+            "Epilepsy, history of seizures", "Heart condition, takes blood thinners", "Severe peanut allergy, carries an EpiPen",
+            "High blood pressure", "COPD", "Previous heart attack", "Hemophilia",
+        };
+
         private static readonly string[] Contraband =
         {
             "A small bag of cannabis", "An open container of alcohol", "Drug paraphernalia",
@@ -104,6 +112,7 @@ public static StreetPerson Person(int seed, bool female)
             if (rng.Next(100) < 7) person.Warrant = Warrants[rng.Next(Warrants.Length)];
             if (rng.Next(100) < 15) person.Contraband = Contraband[rng.Next(Contraband.Length)];
             person.WillFlee = person.Warrant is not null && rng.Next(100) < 35;
+            if (rng.Next(100) < 20) person.Medical = Conditions[rng.Next(Conditions.Length)];
 
             return person;
         }
diff --git a/FivePRS.EMS/Callouts/MedicalEmergencyCallout.cs b/FivePRS.EMS/Callouts/MedicalEmergencyCallout.cs
index d4afa48..5c39d86 100644
--- a/FivePRS.EMS/Callouts/MedicalEmergencyCallout.cs
+++ b/FivePRS.EMS/Callouts/MedicalEmergencyCallout.cs
@@ -37,6 +37,8 @@ public MedicalEmergencyCallout()
 
         protected override string BlipName => "Medical emergency";
 
+        protected override string Findings => "Patient found on the sidewalk, conscious and in distress.";
+
         protected override Task<Ped?> SetupSceneAsync(CancellationToken ct) =>
             SpawnPatientAsync(World.GetNextPositionOnSidewalk(_location), Rng.Next(360));
 
diff --git a/FivePRS.EMS/Callouts/PatientCallout.cs b/FivePRS.EMS/Callouts/PatientCallout.cs
index c694180..e904105 100644
--- a/FivePRS.EMS/Callouts/PatientCallout.cs
+++ b/FivePRS.EMS/Callouts/PatientCallout.cs
@@ -4,6 +4,7 @@
 using CitizenFX.Core;
 using FivePRS.Client;
 using FivePRS.Client.Callouts;
+using FivePRS.Core.Civilian;
 
 namespace FivePRS.EMS.Callouts
 {
@@ -48,7 +49,8 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
                 return;
             }
 
-            blip.Position  = patient.Position;
+            var foundAt    = patient.Position;
+            blip.Position  = foundAt;
             blip.ShowRoute = false;
             _care = new PatientCare(patient);
             ClientBrain.ShowNotification($"~b~{Data.Name}~w~ | Patient located. Treat them, then transport them to hospital.");
@@ -66,6 +68,7 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
 
                 if (_care.Update())
                 {
+                    DraftReport(patient, foundAt);
                     CalloutCompleted();
                     return;
                 }
@@ -84,6 +87,23 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
             }
         }
 
+        protected virtual string Findings => "Patient found conscious and in distress.";
+
+        private void DraftReport(Ped patient, Vector3 foundAt)
+        {
+            var hospital = _care?.HospitalName ?? "hospital";
+            Reports.Draft(new ReportDraft
+            {
+                Kind          = ReportKind.Patient,
+                CallId        = Data.Id,
+                Title         = Data.Name,
+                Location      = Reports.Describe(foundAt),
+                Narrative     = $"Dispatched: {Data.Description}\n\n{Findings} Treated on scene, stabilized and loaded for transport.\n\nTransported to {hospital} and handed over to hospital staff.",
+                PatientSeed   = StreetIdentity.SeedFor(patient),
+                PatientFemale = StreetIdentity.IsFemale(patient),
+            });
+        }
+
         protected async Task<Ped?> SpawnPatientAsync(Vector3 position, float heading)
         {
             var model = new Model(PatientModels[Rng.Next(PatientModels.Length)]);
diff --git a/FivePRS.EMS/Callouts/TrafficCollisionCallout.cs b/FivePRS.EMS/Callouts/TrafficCollisionCallout.cs
index ae1f6b5..d199698 100644
--- a/FivePRS.EMS/Callouts/TrafficCollisionCallout.cs
+++ b/FivePRS.EMS/Callouts/TrafficCollisionCallout.cs
@@ -31,6 +31,8 @@ public TrafficCollisionCallout()
 
         protected override string BlipName => "Traffic collision";
 
+        protected override string Findings => "Patient found beside one of two damaged vehicles, conscious with injuries from the collision.";
+
         protected override async Task<Ped?> SetupSceneAsync(CancellationToken ct)
         {
             var heading = (float)Rng.Next(360);
diff --git a/FivePRS.EMS/PatientCare.cs b/FivePRS.EMS/PatientCare.cs
index 83a9c59..78ac314 100644
--- a/FivePRS.EMS/PatientCare.cs
+++ b/FivePRS.EMS/PatientCare.cs
@@ -51,6 +51,8 @@ public PatientCare(Ped patient)
 
         public Ped Patient => _patient;
 
+        public string? HospitalName => _hospital?.Name;
+
         public string? Prompt()
         {
             if (!_patient.Exists() || (Game.PlayerPed.IsInVehicle() && Stage != PatientStage.Loaded)) return null;
diff --git a/FivePRS.Fire/Callouts/BrushFireCallout.cs b/FivePRS.Fire/Callouts/BrushFireCallout.cs
index d87dea0..7b2ed7a 100644
--- a/FivePRS.Fire/Callouts/BrushFireCallout.cs
+++ b/FivePRS.Fire/Callouts/BrushFireCallout.cs
@@ -28,6 +28,7 @@ public sealed class BrushFireCallout : CalloutBase
         private readonly Vector3 _location;
 
         private FireScene? _scene;
+        private int _peak;
 
         public BrushFireCallout()
         {
@@ -54,6 +55,8 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
             if (!FireScene.TryGround(_location.X, _location.Y, Game.PlayerPed.Position.Z, out var center))
             {
                 ClientBrain.ShowNotification($"~b~{Data.Name}~w~ | False alarm. The smoke was from a controlled burn.");
+                FireReport.Draft(Data, _location,
+                    $"Dispatched: {Data.Description}" + NL + NL + "Investigated on arrival. The smoke came from a controlled burn. No action needed.");
                 CalloutCompleted();
                 return;
             }
@@ -79,10 +82,15 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
             while (!ct.IsCancellationRequested)
             {
                 await Timing.WaitAsync(1_000, ct);
+                _peak = Math.Max(_peak, _scene.ActiveFires);
 
                 if (_scene.IsOut())
                 {
                     ClientBrain.ShowNotification($"~b~{Data.Name}~w~ | ~g~Fire contained.~w~ Good work.");
+                    FireReport.Draft(Data, _scene.Center,
+                        $"Dispatched: {Data.Description}" + NL + NL +
+                        $"Found dry brush burning and spreading, with {FireReport.Fires(Math.Max(_peak, 1))} at the height of the fire." + NL + NL +
+                        "All fires knocked down and the area checked for hot spots. No property damage reported.");
                     CalloutCompleted();
                     return;
                 }
@@ -99,6 +107,8 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
             }
         }
 
+        private static readonly string NL = Environment.NewLine;
+
         protected override void OnCleanup() => _scene?.Extinguish();
 
         public override void OnCalloutDeclined() => ClientBrain.ShowNotification("Brush fire declined.", "~r~Dispatch");
diff --git a/FivePRS.Fire/Callouts/VehicleFireCallout.cs b/FivePRS.Fire/Callouts/VehicleFireCallout.cs
index 26a3cd4..a630f2d 100644
--- a/FivePRS.Fire/Callouts/VehicleFireCallout.cs
+++ b/FivePRS.Fire/Callouts/VehicleFireCallout.cs
@@ -33,6 +33,7 @@ public sealed class VehicleFireCallout : CalloutBase
 
         private FireScene? _scene;
         private Vehicle? _vehicle;
+        private int _peak;
 
         public VehicleFireCallout()
         {
@@ -84,10 +85,18 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
             while (!ct.IsCancellationRequested)
             {
                 await Timing.WaitAsync(1_000, ct);
+                _peak = Math.Max(_peak, _scene.ActiveFires);
 
                 if (_scene.IsOut(_vehicle))
                 {
                     ClientBrain.ShowNotification($"~b~{Data.Name}~w~ | ~g~Fire out.~w~ Scene secured.");
+                    var plate = _vehicle.Exists() ? StreetIdentity.PlateOf(_vehicle) : null;
+                    var name  = _vehicle.Exists() ? StreetIdentity.VehicleName(_vehicle) : "vehicle";
+                    FireReport.Draft(Data, _scene.Center,
+                        $"Dispatched: {Data.Description}" + NL + NL +
+                        $"Found a {name} at the roadside fully involved, with {FireReport.Fires(Math.Max(_peak, 1))} burning. No occupants." + NL + NL +
+                        "Fire knocked down and extinguished. Vehicle left secured at the scene.",
+                        plate);
                     CalloutCompleted();
                     return;
                 }
@@ -104,6 +113,8 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
             }
         }
 
+        private static readonly string NL = Environment.NewLine;
+
         protected override void OnCleanup() => _scene?.Extinguish();
 
         public override void OnCalloutDeclined() => ClientBrain.ShowNotification("Vehicle fire declined.", "~r~Dispatch");
diff --git a/FivePRS.Fire/FireReport.cs b/FivePRS.Fire/FireReport.cs
new file mode 100644
index 0000000..c8ddeec
--- /dev/null
+++ b/FivePRS.Fire/FireReport.cs
@@ -0,0 +1,23 @@
+using CitizenFX.Core;
+using FivePRS.Client;
+using FivePRS.Core.Civilian;
+using FivePRS.Core.Models;
+
+namespace FivePRS.Fire
+{
+    internal static class FireReport
+    {
+        public static void Draft(CalloutData data, Vector3 position, string narrative, string? plate = null) =>
+            Reports.Draft(new ReportDraft
+            {
+                Kind      = ReportKind.Incident,
+                CallId    = data.Id,
+                Title     = data.Name,
+                Location  = Reports.Describe(position),
+                Narrative = narrative,
+                Plate     = plate,
+            });
+
+        public static string Fires(int count) => count == 1 ? "1 fire" : $"{count} fires";
+    }
+}
diff --git a/FivePRS.Police/Callouts/ShopliftingCallout.cs b/FivePRS.Police/Callouts/ShopliftingCallout.cs
index a4bf363..6dd89a6 100644
--- a/FivePRS.Police/Callouts/ShopliftingCallout.cs
+++ b/FivePRS.Police/Callouts/ShopliftingCallout.cs
@@ -4,6 +4,7 @@
 using CitizenFX.Core;
 using FivePRS.Client;
 using FivePRS.Client.Callouts;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 
 namespace FivePRS.Police.Callouts
@@ -73,7 +74,7 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
             var model = new Model(_suspectModelName);
             if (!await model.Request(7_000))
             {
-                Debug.WriteLine($"[ShopliftingCallout] Model '{_suspectModelName}' failed to load.");
+                Log.Warn($"Model '{_suspectModelName}' failed to load.");
                 CalloutFailed();
                 return;
             }
@@ -84,7 +85,7 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
 
             if (_suspect is null || !_suspect.Exists())
             {
-                Debug.WriteLine("[ShopliftingCallout] Ped creation failed.");
+                Log.Warn("Could not create the suspect.");
                 CalloutFailed();
                 return;
             }
diff --git a/FivePRS.Police/Callouts/TrafficStopCallout.cs b/FivePRS.Police/Callouts/TrafficStopCallout.cs
index 3b98816..485bf2d 100644
--- a/FivePRS.Police/Callouts/TrafficStopCallout.cs
+++ b/FivePRS.Police/Callouts/TrafficStopCallout.cs
@@ -6,6 +6,7 @@
 using FivePRS.Client;
 using FivePRS.Client.Callouts;
 using FivePRS.Client.Tasks;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 
 namespace FivePRS.Police.Callouts
@@ -92,7 +93,7 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
             var vehModel = new Model(_vehicleModel);
             if (!await vehModel.Request(7_000))
             {
-                Debug.WriteLine($"[TrafficStopCallout] Vehicle model '{_vehicleModel}' failed.");
+                Log.Warn($"Vehicle model '{_vehicleModel}' failed to load.");
                 CalloutFailed();
                 return;
             }
@@ -102,7 +103,7 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
 
             if (_suspectVehicle is null || !_suspectVehicle.Exists())
             {
-                Debug.WriteLine("[TrafficStopCallout] Vehicle creation failed.");
+                Log.Warn("Could not create the vehicle.");
                 CalloutFailed();
                 return;
             }
@@ -112,7 +113,7 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
             var pedModel = new Model(_driverModel);
             if (!await pedModel.Request(7_000))
             {
-                Debug.WriteLine($"[TrafficStopCallout] Driver model '{_driverModel}' failed.");
+                Log.Warn($"Driver model '{_driverModel}' failed to load.");
                 CalloutFailed();
                 return;
             }
@@ -122,7 +123,7 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
 
             if (_driver is null || !_driver.Exists())
             {
-                Debug.WriteLine("[TrafficStopCallout] Driver creation failed.");
+                Log.Warn("Could not create the driver.");
                 CalloutFailed();
                 return;
             }
diff --git a/FivePRS.Police/Callouts/VehiclePursuitCallout.cs b/FivePRS.Police/Callouts/VehiclePursuitCallout.cs
index 885fd74..d9c71cd 100644
--- a/FivePRS.Police/Callouts/VehiclePursuitCallout.cs
+++ b/FivePRS.Police/Callouts/VehiclePursuitCallout.cs
@@ -6,6 +6,7 @@
 using FivePRS.Client;
 using FivePRS.Client.Callouts;
 using FivePRS.Client.Tasks;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 
 namespace FivePRS.Police.Callouts
@@ -93,7 +94,7 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
             var vehModel = new Model(_vehicleModel);
             if (!await vehModel.Request(7_000))
             {
-                Debug.WriteLine($"[VehiclePursuitCallout] Model '{_vehicleModel}' failed.");
+                Log.Warn($"Vehicle model '{_vehicleModel}' failed to load.");
                 CalloutFailed(); return;
             }
 
@@ -107,7 +108,7 @@ public override async Task OnCalloutAccepted(CancellationToken ct)
             var pedModel = new Model(_driverModel);
             if (!await pedModel.Request(7_000))
             {
-                Debug.WriteLine($"[VehiclePursuitCallout] Driver model '{_driverModel}' failed.");
+                Log.Warn($"Driver model '{_driverModel}' failed to load.");
                 CalloutFailed(); return;
             }
 
diff --git a/FivePRS.Police/TrafficStops/TrafficStop.cs b/FivePRS.Police/TrafficStops/TrafficStop.cs
index 343a262..50f1a23 100644
--- a/FivePRS.Police/TrafficStops/TrafficStop.cs
+++ b/FivePRS.Police/TrafficStops/TrafficStop.cs
@@ -2,6 +2,7 @@
 using System.Threading.Tasks;
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
+using FivePRS.Client;
 using FivePRS.Client.Arrest;
 using FivePRS.Core.Civilian;
 using FivePRS.Core.Police;
@@ -39,8 +40,8 @@ public TrafficStop(Ped driver, Vehicle? vehicle, int seed)
 
             if (vehicle is not null)
             {
-                Plate = API.GetVehicleNumberPlateText(vehicle.Handle).Trim();
-                Model = VehicleName(vehicle);
+                Plate = StreetIdentity.PlateOf(vehicle);
+                Model = StreetIdentity.VehicleName(vehicle);
                 API.SetEntityAsMissionEntity(vehicle.Handle, true, true);
             }
             else
@@ -192,12 +193,5 @@ private async Task ReleaseAsync()
             if (Driver.Exists() && DriverInVehicle)
                 API.TaskVehicleDriveWander(Driver.Handle, Vehicle.Handle, 15f, NormalDrivingStyle);
         }
-
-        private static string VehicleName(Vehicle vehicle)
-        {
-            var display = API.GetDisplayNameFromVehicleModel((uint)vehicle.Model.Hash);
-            var label   = API.GetLabelText(display);
-            return string.IsNullOrEmpty(label) || label == "NULL" ? display : label;
-        }
     }
 }
diff --git a/FivePRS.Police/TrafficStops/TrafficStopManager.cs b/FivePRS.Police/TrafficStops/TrafficStopManager.cs
index 1016687..512015e 100644
--- a/FivePRS.Police/TrafficStops/TrafficStopManager.cs
+++ b/FivePRS.Police/TrafficStops/TrafficStopManager.cs
@@ -9,6 +9,7 @@
 using FivePRS.Client.Arrest;
 using FivePRS.Client.Dispatch;
 using FivePRS.Client.Menu;
+using FivePRS.Client.Terminal;
 using FivePRS.Core.Civilian;
 using FivePRS.Core.Config;
 using FivePRS.Core.Events;
@@ -34,9 +35,6 @@ public class TrafficStopManager : BaseScript
         private const int ScanIntervalMs = 250;
         private const string Subject = "~b~Stop";
 
-        private static readonly Random Rng = new();
-        private static readonly Dictionary<int, int> Seeds = new();
-
         private static TrafficStop? _stop;
         private static Vehicle? _vehicleCandidate;
         private static Ped? _pedestrianCandidate;
@@ -54,9 +52,30 @@ public TrafficStopManager()
             });
 
             Interactions.Register(TryInteract);
+            StreetIdentity.CurrentStop = DescribeStop;
             Tick += OnTick;
         }
 
+        private static StreetStop? DescribeStop()
+        {
+            var stop = _stop;
+            if (stop is null) return null;
+
+            var identity = stop.Identity?.Character;
+            return new StreetStop
+            {
+                Kind         = stop.IsVehicleStop ? "vehicle" : "person",
+                Plate        = stop.Plate,
+                Model        = stop.Model,
+                Name         = identity is null ? null : $"{identity.FirstName} {identity.LastName}",
+                CharacterId  = identity?.Id,
+                OwnerId      = stop.Registration?.Character.Id,
+                PlateChecked = stop.Registration is not null || stop.RegistrationError is not null,
+                Checking     = stop.AwaitingPlate,
+                RunPlate     = stop.IsVehicleStop ? () => RequestPlate(stop) : null,
+            };
+        }
+
         private static bool OnDutyAsPolice => BaseAgency.Active?.Department == Department.Police;
 
         private async Task OnTick()
@@ -135,13 +154,6 @@ private async Task OnTick()
             return best;
         }
 
-        private static int SeedFor(Ped ped)
-        {
-            if (!Seeds.TryGetValue(ped.Handle, out var seed))
-                Seeds[ped.Handle] = seed = Rng.Next();
-            return seed;
-        }
-
         private static void StartVehicleStop()
         {
             if (_stop is not null || !OnDutyAsPolice) return;
@@ -151,10 +163,11 @@ private static void StartVehicleStop()
             if (vehicle is null || driver is null || !driver.Exists()) return;
 
             _vehicleCandidate = null;
-            _stop = new TrafficStop(driver, vehicle, SeedFor(driver));
+            _stop = new TrafficStop(driver, vehicle, StreetIdentity.SeedFor(driver));
             _stop.PullOver();
 
             ClientBrain.ShowNotification($"Pulling over the ~y~{_stop.Model}~w~, plate ~y~{_stop.Plate}~w~.", Subject);
+            TerminalApps.NotifyChanged();
         }
 
         private static bool StartPedestrianStop(Ped ped)
@@ -162,8 +175,9 @@ private static bool StartPedestrianStop(Ped ped)
             if (_stop is not null || !OnDutyAsPolice || !ped.Exists() || ped.IsDead) return false;
 
             _pedestrianCandidate = null;
-            var stop = new TrafficStop(ped, null, SeedFor(ped));
+            var stop = new TrafficStop(ped, null, StreetIdentity.SeedFor(ped));
             _stop = stop;
+            TerminalApps.NotifyChanged();
 
             if (stop.Person.WillFlee)
             {
@@ -468,6 +482,7 @@ private void OnStopResult(string kind, string json, string error)
             }
 
             CompactMenu.Refresh();
+            TerminalApps.NotifyChanged();
         }
 
         private void OnLookupError(string error)
@@ -505,6 +520,7 @@ private static async Task EndAsync(bool release, string? message)
             if (stop is null) return;
 
             _stop = null;
+            TerminalApps.NotifyChanged();
             if (CompactMenu.IsOpen) CompactMenu.Close();
             if (message is not null) ClientBrain.ShowNotification(message, Subject);
 
diff --git a/FivePRS.Server/Civilian/CivilianService.cs b/FivePRS.Server/Civilian/CivilianService.cs
index 2d27dbb..7d69dc1 100644
--- a/FivePRS.Server/Civilian/CivilianService.cs
+++ b/FivePRS.Server/Civilian/CivilianService.cs
@@ -12,13 +12,16 @@ public sealed class CivilianService
         private const int MaxModelLength = 40;
 
         private readonly CivilianStore _store;
+        private readonly PhotoStore _photos;
         private readonly Func<ResourceSettings> _settings;
         private readonly Func<LicensesConfig> _licenses;
         private readonly Func<DateTime> _clock;
 
-        public CivilianService(CivilianStore store, Func<ResourceSettings> settings, Func<LicensesConfig> licenses, Func<DateTime> clock)
+        public CivilianService(CivilianStore store, PhotoStore photos, Func<ResourceSettings> settings, Func<LicensesConfig> licenses,
+            Func<DateTime> clock)
         {
             _store    = store;
+            _photos   = photos;
             _settings = settings;
             _licenses = licenses;
             _clock    = clock;
@@ -38,13 +41,11 @@ public async Task<CivilianState> GetStateAsync(string owner)
             };
 
             var held = active is null ? null : await _store.GetLicensesAsync(active.Id);
-            state.Licenses = _licenses().Types.Select(type => new LicenseView
-            {
-                Type        = type.Id,
-                Name        = type.Name,
-                SelfService = type.SelfService,
-                Status      = held?.FirstOrDefault(l => string.Equals(l.Type, type.Id, StringComparison.OrdinalIgnoreCase))?.Status,
-            }).ToList();
+            state.Licenses = LicenseViews.Build(active?.Id ?? 0, _licenses(), held);
+
+            var photos = await _photos.GetManyAsync(characters.Select(c => c.Id));
+            foreach (var character in characters)
+                character.Photo = photos.TryGetValue(character.Id, out var photo) ? photo : null;
 
             if (active is not null)
             {
@@ -103,6 +104,44 @@ await _store.CreateCharacterAsync(new CharacterInfo
             if (summary?.HasActiveWarrant == true) return "A character with an active warrant can't be deleted.";
 
             await _store.DeleteCharacterAsync(characterId);
+            await _photos.DeleteAsync(characterId);
+            return null;
+        }
+
+        public async Task<LicenseCard?> GetLicenseCardAsync(string owner, string? type)
+        {
+            var character = await GetActiveCharacterAsync(owner);
+            var config    = _licenses();
+            var definition = config.Find(type);
+            if (character is null || definition is null) return null;
+
+            var held = await _store.GetLicensesAsync(character.Id);
+            var view = LicenseViews.Build(character.Id, config, held).FirstOrDefault(l => l.Type == definition.Id);
+            if (view?.Status is null) return null;
+
+            return new LicenseCard
+            {
+                FirstName   = character.FirstName,
+                LastName    = character.LastName,
+                DateOfBirth = character.DateOfBirth,
+                Gender      = character.Gender,
+                StateId     = CivilianRules.StateId(config.State.Abbreviation, character.Id),
+                Photo       = await _photos.GetAsync(character.Id),
+                State       = config.State,
+                License     = view,
+            };
+        }
+
+        public async Task<string?> SetPhotoAsync(string owner, int characterId, string? photo)
+        {
+            if (await GetOwnedCharacterAsync(owner, characterId) is null) return "Character not found.";
+            if (!CivilianRules.TryNormalizePhoto(photo, out var normalized))
+                return "That photo can't be used. Take a mugshot, or use an https image link.";
+
+            if (normalized.Length == 0)
+                await _photos.DeleteAsync(characterId);
+            else
+                await _photos.SetAsync(characterId, normalized);
             return null;
         }
 
diff --git a/FivePRS.Server/Civilian/LookupService.cs b/FivePRS.Server/Civilian/LookupService.cs
index 9731272..7d4e987 100644
--- a/FivePRS.Server/Civilian/LookupService.cs
+++ b/FivePRS.Server/Civilian/LookupService.cs
@@ -12,12 +12,14 @@ public sealed class LookupService
         private const int SearchLimit = 15;
 
         private readonly CivilianStore _store;
+        private readonly PhotoStore _photos;
         private readonly Func<ResourceSettings> _settings;
         private readonly Func<LicensesConfig> _licenses;
 
-        public LookupService(CivilianStore store, Func<ResourceSettings> settings, Func<LicensesConfig> licenses)
+        public LookupService(CivilianStore store, PhotoStore photos, Func<ResourceSettings> settings, Func<LicensesConfig> licenses)
         {
             _store    = store;
+            _photos   = photos;
             _settings = settings;
             _licenses = licenses;
         }
@@ -55,6 +57,7 @@ public LookupService(CivilianStore store, Func<ResourceSettings> settings, Func<
         public async Task<string?> IssueRecordAsync(OfficerInfo officer, int characterId, int type, string? description, int fine)
         {
             if (!Enum.IsDefined(typeof(RecordType), type)) return "Unknown record type.";
+            if (!RecordAccess.CanIssue(officer.Department, (RecordType)type)) return "Your department can't add that kind of entry.";
             if (await _store.GetCharacterAsync(characterId) is null) return "Person not found.";
 
             if (!CivilianRules.TryNormalizeDescription(description, out var text))
@@ -121,17 +124,12 @@ await _store.AddRecordAsync(new RecordInfo
             if (summary is null) return null;
 
             var held = await _store.GetLicensesAsync(characterId);
+            summary.Photo = await _photos.GetAsync(characterId);
 
             return new LookupRecord
             {
                 Character = summary,
-                Licenses  = _licenses().Types.Select(type => new LicenseView
-                {
-                    Type        = type.Id,
-                    Name        = type.Name,
-                    SelfService = type.SelfService,
-                    Status      = held.FirstOrDefault(l => string.Equals(l.Type, type.Id, StringComparison.OrdinalIgnoreCase))?.Status,
-                }).ToList(),
+                Licenses  = LicenseViews.Build(characterId, _licenses(), held),
                 Vehicles  = await _store.GetVehiclesAsync(characterId),
                 Records   = await _store.GetRecordsAsync(characterId),
             };
diff --git a/FivePRS.Server/Civilian/ReportService.cs b/FivePRS.Server/Civilian/ReportService.cs
new file mode 100644
index 0000000..f968f86
--- /dev/null
+++ b/FivePRS.Server/Civilian/ReportService.cs
@@ -0,0 +1,163 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using FivePRS.Core.Civilian;
+using FivePRS.Core.Models;
+using FivePRS.Server.Database;
+
+namespace FivePRS.Server.Civilian
+{
+    public sealed class CrewMember
+    {
+        public CrewMember(string license, string callsign)
+        {
+            License  = license;
+            Callsign = callsign;
+        }
+
+        public string License { get; }
+        public string Callsign { get; }
+    }
+
+    public sealed class ReportService
+    {
+        public const string AutoFiled = "Filed automatically";
+
+        private const int SearchLimit = 25;
+        private const string DefaultNarrative = "No narrative was written for this report.";
+
+        private static readonly ReportKind[] AllKinds = { ReportKind.Patient, ReportKind.Incident };
+
+        private readonly ReportStore _reports;
+        private readonly CivilianStore _store;
+        private readonly StreetService _street;
+
+        public ReportService(ReportStore reports, CivilianStore store, StreetService street)
+        {
+            _reports = reports;
+            _store   = store;
+            _street  = street;
+        }
+
+        public static bool CanWrite(Department department, ReportKind kind) => kind switch
+        {
+            ReportKind.Patient  => department == Department.EMS || department == Department.Fire,
+            ReportKind.Incident => department == Department.Fire,
+            _                   => false,
+        };
+
+        public static bool CanRead(Department department) => department == Department.EMS || department == Department.Fire;
+
+        public async Task<(ReportInfo? Report, string? Error)> DraftAsync(OfficerInfo author, ReportDraft draft, IReadOnlyList<CrewMember> crew)
+        {
+            if (!Enum.IsDefined(typeof(ReportKind), draft.Kind) || !CanWrite(author.Department, draft.Kind)) return (null, "Your department doesn't write that kind of report.");
+            if (crew.Count == 0) return (null, "You weren't on that call.");
+
+            int? characterId = null;
+            if (draft.Kind == ReportKind.Patient && draft.PatientSeed is { } seed)
+            {
+                var (identity, _) = await _street.IdentifyAsync(seed, draft.PatientFemale);
+                characterId = identity?.Record?.Character.Id;
+            }
+
+            var report = new ReportInfo
+            {
+                Kind           = draft.Kind,
+                Department     = author.Department,
+                CallId         = draft.CallId,
+                Title          = ReportRules.NormalizeLine(draft.Title, ReportRules.MaxTitleLength, draft.Kind == ReportKind.Patient ? "Patient care" : "Incident"),
+                Location       = ReportRules.NormalizeLine(draft.Location, ReportRules.MaxLocationLength, "Unknown location"),
+                Narrative      = ReportRules.TryNormalizeNarrative(draft.Narrative, out var narrative) ? narrative : DefaultNarrative,
+                CharacterId    = characterId,
+                Plate          = CivilianRules.TryNormalizePlate(draft.Plate, out var plate) ? plate : null,
+                Crew           = string.Join(", ", crew.Select(member => member.Callsign).Where(callsign => callsign.Length > 0)),
+                AuthorName     = author.Name,
+                AuthorCallsign = author.Callsign,
+            };
+
+            report.Id = await _reports.AddAsync(report, author.License, crew.Select(member => member.License));
+            return (await _reports.GetAsync(report.Id), null);
+        }
+
+        public Task<List<ReportInfo>> DraftsForAsync(string license) => _reports.GetDraftsForAsync(license);
+
+        public Task<List<string>> CrewOfAsync(int reportId) => _reports.CrewLicensesAsync(reportId);
+
+        public async Task<string?> SaveAsync(OfficerInfo editor, int reportId, string? narrative)
+        {
+            var (report, error) = await EditableAsync(editor, reportId);
+            if (report is null) return error;
+            if (!ReportRules.TryNormalizeNarrative(narrative, out var text)) return NarrativeError;
+
+            await _reports.SaveNarrativeAsync(reportId, text);
+            return null;
+        }
+
+        public async Task<(ReportInfo? Report, string? Error)> FileAsync(OfficerInfo filer, int reportId, string? narrative)
+        {
+            var (report, error) = await EditableAsync(filer, reportId);
+            if (report is null) return (null, error);
+            if (!ReportRules.TryNormalizeNarrative(narrative, out var text)) return (null, NarrativeError);
+
+            report.Narrative = text;
+            await FileAsync(report, filer.License, filer.Name, filer.Callsign, $"{filer.Name} ({filer.Callsign})");
+            return (await _reports.GetAsync(reportId), null);
+        }
+
+        public async Task<List<ReportInfo>> FileStaleAsync(DateTime now)
+        {
+            var stale = await _reports.GetStaleDraftsAsync(now.AddMinutes(-ReportRules.AutoFileMinutes));
+            foreach (var report in stale)
+            {
+                var license = (await _reports.CrewLicensesAsync(report.Id)).FirstOrDefault() ?? string.Empty;
+                await FileAsync(report, license, report.AuthorName, report.AuthorCallsign, AutoFiled);
+            }
+
+            return stale;
+        }
+
+        public async Task<(ReportsView? View, string? Error)> SearchAsync(OfficerInfo reader, string? term, string? date)
+        {
+            if (!CanRead(reader.Department)) return (null, "Reports are for Fire and EMS.");
+            if (!ReportRules.TryParseDate(date, out var day)) return (null, "Dates look like 2026-10-13.");
+
+            var query = ReportRules.NormalizeSearch(term);
+            var results = await _reports.SearchAsync(query, day, AllKinds, SearchLimit);
+            return (new ReportsView
+            {
+                Drafts  = await _reports.GetDraftsForAsync(reader.License),
+                Results = results,
+                Query   = query,
+                Date    = day?.ToString("yyyy-MM-dd"),
+            }, null);
+        }
+
+        private static string NarrativeError => $"Write a narrative of up to {ReportRules.MaxNarrativeLength} characters.";
+
+        private async Task<(ReportInfo? Report, string? Error)> EditableAsync(OfficerInfo editor, int reportId)
+        {
+            var report = await _reports.GetAsync(reportId);
+            if (report is null || !await _reports.IsCrewAsync(reportId, editor.License)) return (null, "Report not found.");
+            if (report.Status != ReportStatus.Draft) return (null, "That report has already been filed.");
+            return (report, null);
+        }
+
+        private async Task FileAsync(ReportInfo report, string license, string name, string callsign, string filedBy)
+        {
+            await _reports.FileAsync(report.Id, report.Narrative, filedBy);
+
+            if (report.Kind != ReportKind.Patient || report.CharacterId is not { } characterId) return;
+            if (await _store.GetCharacterAsync(characterId) is null) return;
+
+            await _store.AddRecordAsync(new RecordInfo
+            {
+                CharacterId     = characterId,
+                Type            = RecordType.Medical,
+                Description     = ReportRules.MedicalSummary(report),
+                OfficerName     = name,
+                OfficerCallsign = callsign,
+            }, license);
+        }
+    }
+}
diff --git a/FivePRS.Server/Civilian/StreetService.cs b/FivePRS.Server/Civilian/StreetService.cs
index e370cf8..ffbfcc5 100644
--- a/FivePRS.Server/Civilian/StreetService.cs
+++ b/FivePRS.Server/Civilian/StreetService.cs
@@ -11,6 +11,8 @@ public sealed class StreetService
         private const int MaxModelLength = 40;
         private const string DispatchName = "Dispatch";
         private const string DispatchCallsign = "DISPATCH";
+        private const string HospitalName = "Pillbox Hill Medical Center";
+        private const string HospitalCallsign = "PILLBOX";
 
         private readonly CivilianStore _store;
         private readonly LookupService _lookup;
@@ -27,7 +29,10 @@ public StreetService(CivilianStore store, LookupService lookup)
             return await _lookup.GetRecordAsync(id);
         }
 
-        public async Task<(LookupResult? Result, string? Error)> PlateAsync(string? plate, string? model, int driverSeed, bool driverFemale)
+        public Task<(LookupResult? Result, string? Error)> PlateAsync(string? plate, string? model, int driverSeed, bool driverFemale) =>
+            PlateAsync(plate, model, StreetProfiles.Person(driverSeed, driverFemale));
+
+        public async Task<(LookupResult? Result, string? Error)> PlateAsync(string? plate, string? model, StreetPerson? driver)
         {
             if (!CivilianRules.TryNormalizePlate(plate, out var normalized)) return (null, "That plate can't be read.");
 
@@ -36,8 +41,8 @@ public StreetService(CivilianStore store, LookupService lookup)
                 var vehicle = StreetProfiles.Vehicle(normalized);
                 if (!vehicle.Registered) return (null, $"No registration found for {normalized}.");
 
-                var owner = vehicle.DriverIsOwner
-                    ? StreetProfiles.Person(driverSeed, driverFemale)
+                var owner = vehicle.DriverIsOwner && driver is not null
+                    ? driver
                     : StreetProfiles.Person(vehicle.OwnerSeed, vehicle.OwnerFemale);
 
                 await _store.AddVehicleAsync(new VehicleInfo
@@ -83,6 +88,18 @@ await _store.AddRecordAsync(new RecordInfo
                 }, StreetProfiles.NpcOwner);
             }
 
+            if (person.Medical is not null)
+            {
+                await _store.AddRecordAsync(new RecordInfo
+                {
+                    CharacterId     = id,
+                    Type            = RecordType.Medical,
+                    Description     = person.Medical,
+                    OfficerName     = HospitalName,
+                    OfficerCallsign = HospitalCallsign,
+                }, StreetProfiles.NpcOwner);
+            }
+
             return id;
         }
 
diff --git a/FivePRS.Server/CommandResult.cs b/FivePRS.Server/CommandResult.cs
new file mode 100644
index 0000000..875e994
--- /dev/null
+++ b/FivePRS.Server/CommandResult.cs
@@ -0,0 +1,19 @@
+namespace FivePRS.Server
+{
+    internal readonly struct CommandResult
+    {
+        private CommandResult(bool succeeded, string message)
+        {
+            Succeeded = succeeded;
+            Message   = message;
+        }
+
+        public bool Succeeded { get; }
+
+        public string Message { get; }
+
+        public static CommandResult Done(string message) => new(true, message);
+
+        public static CommandResult Failed(string message) => new(false, message);
+    }
+}
diff --git a/FivePRS.Server/ConfigLayout.cs b/FivePRS.Server/ConfigLayout.cs
new file mode 100644
index 0000000..3113cee
--- /dev/null
+++ b/FivePRS.Server/ConfigLayout.cs
@@ -0,0 +1,81 @@
+using System;
+using System.IO;
+using FivePRS.Core.Config;
+using FivePRS.Core.Logging;
+using Newtonsoft.Json;
+
+namespace FivePRS.Server
+{
+    public static class ConfigLayout
+    {
+        private static readonly Logger Log = Logger.For("Config");
+
+        public static void Update(string resourcePath)
+        {
+            try
+            {
+                var moved   = MoveLegacyFiles(resourcePath);
+                var created = CreateMissingRanks(resourcePath);
+
+                if (moved > 0)
+                    Log.Info($"Moved {moved} config files into config/departments, config/world and config/civilian.");
+                if (created > 0)
+                    Log.Info($"Added ranks.json for {created} departments. Edit it to rename ranks or change promotion XP.");
+            }
+            catch (Exception ex) when (ex is IOException || ex is UnauthorizedAccessException)
+            {
+                Log.Warn("Could not update the config folder layout", ex);
+            }
+        }
+
+        public static int MoveLegacyFiles(string resourcePath)
+        {
+            var moved = 0;
+            foreach (var location in ConfigFiles.LegacyLocations())
+            {
+                var from = Resolve(resourcePath, location.Key);
+                if (!File.Exists(from)) continue;
+
+                var to = Resolve(resourcePath, location.Value);
+                if (File.Exists(to))
+                {
+                    Log.Warn($"{location.Key} is ignored because {location.Value} exists. Delete the old file.");
+                    continue;
+                }
+
+                Directory.CreateDirectory(Path.GetDirectoryName(to)!);
+                File.Move(from, to);
+                moved++;
+            }
+
+            return moved;
+        }
+
+        public static int CreateMissingRanks(string resourcePath)
+        {
+            var created = 0;
+            foreach (var department in ConfigManager.Departments)
+            {
+                var path = Resolve(resourcePath, ConfigFiles.Department(department, ConfigFiles.Ranks));
+                if (File.Exists(path)) continue;
+
+                Directory.CreateDirectory(Path.GetDirectoryName(path)!);
+                File.WriteAllText(path, Serialize(ConfigManager.DefaultRanks(department)));
+                created++;
+            }
+
+            return created;
+        }
+
+        private static string Serialize(object value)
+        {
+            using var text   = new StringWriter();
+            using var writer = new JsonTextWriter(text) { Formatting = Formatting.Indented, Indentation = 4 };
+            JsonSerializer.CreateDefault().Serialize(writer, value);
+            return text + Environment.NewLine;
+        }
+
+        private static string Resolve(string resourcePath, string relative) =>
+            Path.Combine(resourcePath, relative.Replace('/', Path.DirectorySeparatorChar));
+    }
+}
diff --git a/FivePRS.Server/Database/AuditEntry.cs b/FivePRS.Server/Database/AuditEntry.cs
index 833cd06..607e4a4 100644
--- a/FivePRS.Server/Database/AuditEntry.cs
+++ b/FivePRS.Server/Database/AuditEntry.cs
@@ -1,3 +1,5 @@
+using System;
+
 namespace FivePRS.Server.Database
 {
     public static class AuditActions
@@ -20,6 +22,7 @@ public static class AuditActions
         public const string VehicleRegistered = "civ.vehicle.register";
         public const string VehicleRemoved   = "civ.vehicle.remove";
         public const string RecordIssued     = "records.issue";
+        public const string ReportFiled      = "records.report.file";
         public const string WarrantResolved  = "records.warrant.resolve";
         public const string LicenseStatusSet = "records.license";
         public const string VehicleFlagged   = "records.vehicle";
@@ -29,6 +32,8 @@ public static class AuditActions
         public const string RosterRevoked    = "roster.revoke";
         public const string PlayerRevived    = "player.revive";
         public const string BackupRequested  = "backup.request";
+        public const string AdminTeleport    = "admin.teleport";
+        public const string PhotoSet         = "civ.photo.set";
     }
 
     public sealed class AuditEntry
@@ -39,4 +44,14 @@ public sealed class AuditEntry
         public string? TargetLicense { get; set; }
         public string  Details       { get; set; } = string.Empty;
     }
+
+    public sealed class AuditRecord
+    {
+        public long     Id            { get; set; }
+        public DateTime CreatedAt     { get; set; }
+        public string   Action        { get; set; } = string.Empty;
+        public string   ActorName     { get; set; } = string.Empty;
+        public string?  TargetLicense { get; set; }
+        public string   Details       { get; set; } = string.Empty;
+    }
 }
diff --git a/FivePRS.Server/Database/CivilianStore.cs b/FivePRS.Server/Database/CivilianStore.cs
index 3d6d85e..1b486e3 100644
--- a/FivePRS.Server/Database/CivilianStore.cs
+++ b/FivePRS.Server/Database/CivilianStore.cs
@@ -59,6 +59,7 @@ public Task TouchCharacterAsync(int id) =>
 
         public Task DeleteCharacterAsync(int id) =>
             BatchAsync(
+                new SqlStatement("UPDATE fiveprs_reports SET character_id = NULL WHERE character_id = @id", ("@id", id)),
                 new SqlStatement("DELETE FROM fiveprs_records WHERE character_id = @id", ("@id", id)),
                 new SqlStatement("DELETE FROM fiveprs_licenses WHERE character_id = @id", ("@id", id)),
                 new SqlStatement("DELETE FROM fiveprs_vehicles WHERE character_id = @id", ("@id", id)),
diff --git a/FivePRS.Server/Database/DatabaseManager.cs b/FivePRS.Server/Database/DatabaseManager.cs
index 941051a..9f30f76 100644
--- a/FivePRS.Server/Database/DatabaseManager.cs
+++ b/FivePRS.Server/Database/DatabaseManager.cs
@@ -1,8 +1,7 @@
 using System;
 using System.IO;
 using System.Threading.Tasks;
-using CitizenFX.Core;
-using CitizenFX.Core.Native;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 
 namespace FivePRS.Server.Database
@@ -15,6 +14,8 @@ public enum DatabaseType
 
     public sealed class DatabaseManager
     {
+        private static readonly Logger Log = Logger.For("Database");
+
         private IDatabaseProvider _provider = null!;
 
         public bool IsReady { get; private set; }
@@ -29,6 +30,9 @@ public sealed class DatabaseManager
 
         public PreferencesStore Preferences { get; private set; } = null!;
 
+        public PhotoStore Photos { get; private set; } = null!;
+        public ReportStore Reports { get; private set; } = null!;
+
         public PositionStore Positions { get; private set; } = null!;
 
         public int SchemaVersion { get; private set; }
@@ -43,7 +47,7 @@ private async Task InitializeCoreAsync(DatabaseType dbType, string? connectionSt
             if (dbType == DatabaseType.MySQL)
             {
                 if (connectionString is not null && !string.IsNullOrWhiteSpace(connectionString))
-                    Debug.WriteLine("[FivePRS] WARNING: fiveprs_db_connection is ignored with MySQL. FivePRS now connects through oxmysql, which reads mysql_connection_string. Set it as mysql://user:password@host:port/database.");
+                    Log.Warn("fiveprs_db_connection is ignored with MySQL. Set mysql_connection_string for oxmysql instead.");
                 _provider = new OxMySqlProvider(new OxMySqlBridge());
             }
             else
@@ -55,7 +59,7 @@ private async Task InitializeCoreAsync(DatabaseType dbType, string? connectionSt
 
                 var resourcePath = Resource.Path;
                 var nativePath = SqliteNativeLoader.Load(Path.Combine(resourcePath, "server"));
-                Debug.WriteLine($"[FivePRS] Native SQLite loaded from {nativePath}.");
+                Log.Debug($"Native SQLite loaded from {nativePath}.");
 
                 var dbPath = connectionString ?? Path.Combine(resourcePath, "data", "fiveprs.db");
                 var sqlite = new SQLiteProvider(dbPath);
@@ -68,10 +72,18 @@ private async Task InitializeCoreAsync(DatabaseType dbType, string? connectionSt
             await _provider.InitializeAsync();
 
             var result = await new Migrator(_provider).MigrateAsync(backup);
-            foreach (var migration in result.Applied)
-                Debug.WriteLine($"[FivePRS] Applied database migration {migration.Version}: {migration.Name}.");
+            if (result.FromVersion == 0 && result.Applied.Count > 0)
+            {
+                Log.Info($"Created a new database (schema {result.ToVersion}).");
+            }
+            else
+            {
+                foreach (var migration in result.Applied)
+                    Log.Info($"Database updated to schema {migration.Version} ({migration.Name}).");
+            }
+
             if (result.DatabaseIsNewer)
-                Debug.WriteLine($"[FivePRS] WARNING: The database is at schema version {result.FromVersion}, but this FivePRS build only knows up to {result.LatestVersion}. Update FivePRS, or restore the database backup taken before you downgraded.");
+                Log.Warn($"The database is at schema {result.FromVersion}, newer than this build supports ({result.LatestVersion}). Update FivePRS or restore your backup.");
             SchemaVersion = result.ToVersion;
 
             Players     = new PlayerStore(_provider);
@@ -79,11 +91,13 @@ private async Task InitializeCoreAsync(DatabaseType dbType, string? connectionSt
             Roster      = new RosterStore(_provider);
             Appearances = new AppearanceStore(_provider);
             Preferences = new PreferencesStore(_provider);
+            Photos      = new PhotoStore(_provider);
+            Reports     = new ReportStore(_provider);
             Positions   = new PositionStore(_provider);
 
             IsReady = true;
 
-            Debug.WriteLine($"[FivePRS] Database ({dbType}) ready.");
+            Log.Debug($"Database ({dbType}) ready.");
         }
 
         private static async Task BackupAsync(SQLiteProvider sqlite, string dbPath, int version)
@@ -91,7 +105,7 @@ private static async Task BackupAsync(SQLiteProvider sqlite, string dbPath, int
             var directory = Path.Combine(Path.GetDirectoryName(Path.GetFullPath(dbPath)) ?? ".", "backups");
             var path = Path.Combine(directory, $"{Path.GetFileNameWithoutExtension(dbPath)}-schema{version}-{DateTime.UtcNow:yyyyMMdd-HHmmss}.db");
             await sqlite.BackupAsync(path);
-            Debug.WriteLine($"[FivePRS] Backed up the database to {path} before updating it.");
+            Log.Info($"Database backed up to backups/{Path.GetFileName(path)}.");
         }
 
         public Task<PlayerData?> GetPlayerAsync(string license) => Players.GetAsync(license);
diff --git a/FivePRS.Server/Database/Migrations.cs b/FivePRS.Server/Database/Migrations.cs
index 02f31b1..bfdffd6 100644
--- a/FivePRS.Server/Database/Migrations.cs
+++ b/FivePRS.Server/Database/Migrations.cs
@@ -184,6 +184,66 @@ PRIMARY KEY (`license`)
                         `updated_at` DATETIME(6) NOT NULL,
                         PRIMARY KEY (`license`)
                     ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci")),
+            new Migration(2, "Photos, service stats and terminal settings",
+                Sql(@"CREATE TABLE IF NOT EXISTS fiveprs_photos (
+                        character_id INTEGER PRIMARY KEY,
+                        data         TEXT NOT NULL,
+                        updated_at   TEXT NOT NULL)",
+                    @"CREATE TABLE IF NOT EXISTS `fiveprs_photos` (
+                        `character_id` INT UNSIGNED NOT NULL,
+                        `data`         MEDIUMTEXT   NOT NULL,
+                        `updated_at`   DATETIME(6)  NOT NULL,
+                        PRIMARY KEY (`character_id`)
+                    ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci"),
+                new AddColumnStep("ers_players", "calls_completed", "INTEGER NOT NULL DEFAULT 0", "INT UNSIGNED NOT NULL DEFAULT 0"),
+                new AddColumnStep("ers_players", "arrests", "INTEGER NOT NULL DEFAULT 0", "INT UNSIGNED NOT NULL DEFAULT 0"),
+                new AddColumnStep("ers_players", "duty_seconds", "INTEGER NOT NULL DEFAULT 0", "INT UNSIGNED NOT NULL DEFAULT 0"),
+                new AddColumnStep("fiveprs_preferences", "settings", "TEXT NOT NULL DEFAULT '{}'", "VARCHAR(2000) NOT NULL DEFAULT '{}'")),
+            new Migration(3, "Patient and incident reports",
+                Sql(@"CREATE TABLE IF NOT EXISTS fiveprs_reports (
+                        id              INTEGER PRIMARY KEY AUTOINCREMENT,
+                        kind            INTEGER NOT NULL,
+                        department      INTEGER NOT NULL,
+                        call_id         TEXT    NOT NULL,
+                        status          INTEGER NOT NULL DEFAULT 0,
+                        title           TEXT    NOT NULL,
+                        location        TEXT    NOT NULL,
+                        narrative       TEXT    NOT NULL,
+                        character_id    INTEGER NULL,
+                        plate           TEXT    NULL,
+                        crew            TEXT    NOT NULL,
+                        crew_licenses   TEXT    NOT NULL,
+                        author_license  TEXT    NOT NULL,
+                        author_name     TEXT    NOT NULL,
+                        author_callsign TEXT    NOT NULL,
+                        created_at      TEXT    NOT NULL,
+                        filed_at        TEXT    NULL,
+                        filed_by        TEXT    NULL);
+                    CREATE INDEX IF NOT EXISTS idx_fiveprs_reports_status ON fiveprs_reports(status, created_at);
+                    CREATE INDEX IF NOT EXISTS idx_fiveprs_reports_character ON fiveprs_reports(character_id)",
+                    @"CREATE TABLE IF NOT EXISTS `fiveprs_reports` (
+                        `id`              INT UNSIGNED NOT NULL AUTO_INCREMENT,
+                        `kind`            TINYINT UNSIGNED NOT NULL,
+                        `department`      TINYINT UNSIGNED NOT NULL,
+                        `call_id`         VARCHAR(16)   NOT NULL,
+                        `status`          TINYINT UNSIGNED NOT NULL DEFAULT 0,
+                        `title`           VARCHAR(60)   NOT NULL,
+                        `location`        VARCHAR(80)   NOT NULL,
+                        `narrative`       VARCHAR(2000) NOT NULL,
+                        `character_id`    INT UNSIGNED  NULL,
+                        `plate`           VARCHAR(8)    NULL,
+                        `crew`            VARCHAR(200)  NOT NULL,
+                        `crew_licenses`   VARCHAR(700)  NOT NULL,
+                        `author_license`  VARCHAR(60)   NOT NULL,
+                        `author_name`     VARCHAR(100)  NOT NULL,
+                        `author_callsign` VARCHAR(16)   NOT NULL,
+                        `created_at`      DATETIME(6)   NOT NULL,
+                        `filed_at`        DATETIME(6)   NULL,
+                        `filed_by`        VARCHAR(100)  NULL,
+                        PRIMARY KEY (`id`),
+                        KEY `idx_fiveprs_reports_status` (`status`, `created_at`),
+                        KEY `idx_fiveprs_reports_character` (`character_id`)
+                    ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci")),
         };
 
         private static SqlStep Sql(string sqlite, string mySql) => new SqlStep(sqlite, mySql);
diff --git a/FivePRS.Server/Database/PhotoStore.cs b/FivePRS.Server/Database/PhotoStore.cs
new file mode 100644
index 0000000..1a8e809
--- /dev/null
+++ b/FivePRS.Server/Database/PhotoStore.cs
@@ -0,0 +1,49 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+
+namespace FivePRS.Server.Database
+{
+    public sealed class PhotoStore : SqlStore
+    {
+        public PhotoStore(IDatabaseProvider db) : base(db)
+        {
+        }
+
+        public async Task<string?> GetAsync(int characterId)
+        {
+            var rows = await QueryAsync("SELECT data FROM fiveprs_photos WHERE character_id = @id",
+                row => row.GetString("data"), ("@id", characterId));
+            return rows.Count > 0 ? rows[0] : null;
+        }
+
+        public async Task<Dictionary<int, string>> GetManyAsync(IEnumerable<int> characterIds)
+        {
+            var ids = characterIds.Distinct().ToList();
+            var photos = new Dictionary<int, string>();
+            if (ids.Count == 0) return photos;
+
+            var parameters = ids.Select((id, index) => ($"@id{index}", (object?)id)).ToArray();
+            var rows = await QueryAsync(
+                $"SELECT character_id, data FROM fiveprs_photos WHERE character_id IN ({string.Join(", ", parameters.Select(p => p.Item1))})",
+                row => (Id: row.GetInt32("character_id"), Data: row.GetString("data")),
+                parameters);
+
+            foreach (var row in rows)
+                photos[row.Id] = row.Data;
+            return photos;
+        }
+
+        public Task SetAsync(int characterId, string data) =>
+            ExecuteAsync(
+                "INSERT INTO fiveprs_photos (character_id, data, updated_at) VALUES (@id, @data, @now) " +
+                (IsMySql
+                    ? "ON DUPLICATE KEY UPDATE data = VALUES(data), updated_at = VALUES(updated_at)"
+                    : "ON CONFLICT(character_id) DO UPDATE SET data = excluded.data, updated_at = excluded.updated_at"),
+                ("@id", characterId), ("@data", data), ("@now", DateTime.UtcNow));
+
+        public Task DeleteAsync(int characterId) =>
+            ExecuteAsync("DELETE FROM fiveprs_photos WHERE character_id = @id", ("@id", characterId));
+    }
+}
diff --git a/FivePRS.Server/Database/PlayerStore.cs b/FivePRS.Server/Database/PlayerStore.cs
index d3f29ef..2ab656c 100644
--- a/FivePRS.Server/Database/PlayerStore.cs
+++ b/FivePRS.Server/Database/PlayerStore.cs
@@ -1,4 +1,5 @@
 using System;
+using System.Collections.Generic;
 using System.Threading.Tasks;
 using FivePRS.Core.Models;
 
@@ -13,7 +14,8 @@ public PlayerStore(IDatabaseProvider db) : base(db)
         public async Task<PlayerData?> GetAsync(string license)
         {
             var rows = await QueryAsync(
-                "SELECT license, name, department, is_on_duty, xp, rank_level, last_seen, agency, callsign FROM ers_players WHERE license = @license LIMIT 1",
+                "SELECT license, name, department, is_on_duty, xp, rank_level, last_seen, agency, callsign, calls_completed, arrests, duty_seconds " +
+                "FROM ers_players WHERE license = @license LIMIT 1",
                 row => new PlayerData
                 {
                     License    = row.GetString("license"),
@@ -25,6 +27,9 @@ public PlayerStore(IDatabaseProvider db) : base(db)
                     LastSeen   = row.IsNull("last_seen") ? DateTime.UtcNow : row.GetDateTime("last_seen"),
                     Agency     = row.GetString("agency"),
                     Callsign   = row.GetString("callsign"),
+                    CallsCompleted = row.GetInt32("calls_completed"),
+                    Arrests        = row.GetInt32("arrests"),
+                    DutySeconds    = row.GetInt32("duty_seconds"),
                 },
                 ("@license", license));
             return rows.Count > 0 ? rows[0] : null;
@@ -32,21 +37,40 @@ public PlayerStore(IDatabaseProvider db) : base(db)
 
         public Task SaveAsync(PlayerData player) =>
             ExecuteAsync(
-                "INSERT INTO ers_players (license, name, department, agency, callsign, is_on_duty, xp, rank_level, last_seen) " +
-                "VALUES (@license, @name, @department, @agency, @callsign, @onDuty, @xp, @rank, @now) " +
+                "INSERT INTO ers_players (license, name, department, agency, callsign, is_on_duty, xp, rank_level, last_seen, calls_completed, arrests, duty_seconds) " +
+                "VALUES (@license, @name, @department, @agency, @callsign, @onDuty, @xp, @rank, @now, @calls, @arrests, @dutySeconds) " +
                 (IsMySql
                     ? "ON DUPLICATE KEY UPDATE name = VALUES(name), department = VALUES(department), agency = VALUES(agency), callsign = VALUES(callsign), " +
-                      "is_on_duty = VALUES(is_on_duty), xp = VALUES(xp), rank_level = VALUES(rank_level), last_seen = VALUES(last_seen)"
+                      "is_on_duty = VALUES(is_on_duty), xp = VALUES(xp), rank_level = VALUES(rank_level), last_seen = VALUES(last_seen), " +
+                      "calls_completed = VALUES(calls_completed), arrests = VALUES(arrests), duty_seconds = VALUES(duty_seconds)"
                     : "ON CONFLICT(license) DO UPDATE SET name = excluded.name, department = excluded.department, agency = excluded.agency, callsign = excluded.callsign, " +
-                      "is_on_duty = excluded.is_on_duty, xp = excluded.xp, rank_level = excluded.rank_level, last_seen = excluded.last_seen"),
+                      "is_on_duty = excluded.is_on_duty, xp = excluded.xp, rank_level = excluded.rank_level, last_seen = excluded.last_seen, " +
+                      "calls_completed = excluded.calls_completed, arrests = excluded.arrests, duty_seconds = excluded.duty_seconds"),
                 ("@license", player.License), ("@name", player.Name), ("@department", (int)player.Department),
                 ("@agency", player.Agency), ("@callsign", player.Callsign), ("@onDuty", player.IsOnDuty ? 1 : 0),
-                ("@xp", player.XP), ("@rank", player.Rank), ("@now", DateTime.UtcNow));
+                ("@xp", player.XP), ("@rank", player.Rank), ("@now", DateTime.UtcNow),
+                ("@calls", player.CallsCompleted), ("@arrests", player.Arrests), ("@dutySeconds", player.DutySeconds));
 
         public Task UpdateDutyStatusAsync(string license, bool isOnDuty) =>
             ExecuteAsync("UPDATE ers_players SET is_on_duty = @onDuty WHERE license = @license",
                 ("@onDuty", isOnDuty ? 1 : 0), ("@license", license));
 
+        public Task AddArrestAsync(string license) =>
+            ExecuteAsync("UPDATE ers_players SET arrests = arrests + 1 WHERE license = @license", ("@license", license));
+
+        public Task<List<AuditRecord>> GetAuditAsync(int limit) =>
+            QueryAsync(
+                $"SELECT id, created_at, action, actor_name, target_license, details FROM fiveprs_audit ORDER BY id DESC LIMIT {Math.Max(1, Math.Min(500, limit))}",
+                row => new AuditRecord
+                {
+                    Id            = row.GetInt64("id"),
+                    CreatedAt     = row.GetDateTime("created_at"),
+                    Action        = row.GetString("action"),
+                    ActorName     = row.GetString("actor_name"),
+                    TargetLicense = row.IsNull("target_license") ? null : row.GetString("target_license"),
+                    Details       = row.GetString("details"),
+                });
+
         public Task AddAuditAsync(AuditEntry entry) =>
             ExecuteAsync(
                 "INSERT INTO fiveprs_audit (created_at, action, actor_license, actor_name, target_license, details) " +
diff --git a/FivePRS.Server/Database/PreferencesStore.cs b/FivePRS.Server/Database/PreferencesStore.cs
index ad9becb..9ac5fe0 100644
--- a/FivePRS.Server/Database/PreferencesStore.cs
+++ b/FivePRS.Server/Database/PreferencesStore.cs
@@ -16,6 +16,21 @@ public async Task<string> GetWallpaperAsync(string license)
             return rows.Count > 0 ? rows[0] : string.Empty;
         }
 
+        public async Task<string> GetSettingsAsync(string license)
+        {
+            var rows = await QueryAsync("SELECT settings FROM fiveprs_preferences WHERE license = @license",
+                row => row.GetString("settings"), ("@license", license));
+            return rows.Count > 0 ? rows[0] : "{}";
+        }
+
+        public Task SetSettingsAsync(string license, string settings) =>
+            ExecuteAsync(
+                "INSERT INTO fiveprs_preferences (license, wallpaper, settings, updated_at) VALUES (@license, '', @settings, @now) " +
+                (IsMySql
+                    ? "ON DUPLICATE KEY UPDATE settings = VALUES(settings), updated_at = VALUES(updated_at)"
+                    : "ON CONFLICT(license) DO UPDATE SET settings = excluded.settings, updated_at = excluded.updated_at"),
+                ("@license", license), ("@settings", settings), ("@now", DateTime.UtcNow));
+
         public Task SetWallpaperAsync(string license, string wallpaper) =>
             ExecuteAsync(
                 "INSERT INTO fiveprs_preferences (license, wallpaper, updated_at) VALUES (@license, @wallpaper, @now) " +
diff --git a/FivePRS.Server/Database/ReportStore.cs b/FivePRS.Server/Database/ReportStore.cs
new file mode 100644
index 0000000..98aa356
--- /dev/null
+++ b/FivePRS.Server/Database/ReportStore.cs
@@ -0,0 +1,132 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using FivePRS.Core.Civilian;
+using FivePRS.Core.Models;
+
+namespace FivePRS.Server.Database
+{
+    public sealed class ReportStore : SqlStore
+    {
+        private const string Columns =
+            "r.id, r.kind, r.department, r.call_id, r.status, r.title, r.location, r.narrative, r.character_id, r.plate, r.crew, " +
+            "r.author_name, r.author_callsign, r.created_at, r.filed_at, r.filed_by, c.first_name, c.last_name";
+
+        private const string From = "FROM fiveprs_reports r LEFT JOIN fiveprs_characters c ON c.id = r.character_id";
+
+        public ReportStore(IDatabaseProvider db) : base(db)
+        {
+        }
+
+        public async Task<int> AddAsync(ReportInfo report, string authorLicense, IEnumerable<string> crewLicenses)
+        {
+            var id = await InsertAsync(
+                "INSERT INTO fiveprs_reports (kind, department, call_id, status, title, location, narrative, character_id, plate, crew, crew_licenses, " +
+                "author_license, author_name, author_callsign, created_at) VALUES (@kind, @department, @call, @status, @title, @location, @narrative, " +
+                "@character, @plate, @crew, @crewLicenses, @license, @name, @callsign, @now)",
+                ("@kind", (int)report.Kind), ("@department", (int)report.Department), ("@call", report.CallId),
+                ("@status", (int)ReportStatus.Draft), ("@title", report.Title), ("@location", report.Location),
+                ("@narrative", report.Narrative), ("@character", report.CharacterId), ("@plate", report.Plate),
+                ("@crew", report.Crew), ("@crewLicenses", Pack(crewLicenses)), ("@license", authorLicense),
+                ("@name", report.AuthorName), ("@callsign", report.AuthorCallsign), ("@now", DateTime.UtcNow));
+            return Convert.ToInt32(id);
+        }
+
+        public async Task<ReportInfo?> GetAsync(int id)
+        {
+            var rows = await QueryAsync($"SELECT {Columns} {From} WHERE r.id = @id", Read, ("@id", id));
+            return rows.Count > 0 ? rows[0] : null;
+        }
+
+        public Task<List<ReportInfo>> GetDraftsForAsync(string license) =>
+            QueryAsync(
+                $"SELECT {Columns} {From} WHERE r.status = @draft AND r.crew_licenses LIKE @license ESCAPE '!' ORDER BY r.created_at DESC, r.id DESC",
+                Read, ("@draft", (int)ReportStatus.Draft), ("@license", $"%|{Escape(license)}|%"));
+
+        public async Task<bool> IsCrewAsync(int id, string license)
+        {
+            var rows = await QueryAsync(
+                "SELECT id FROM fiveprs_reports WHERE id = @id AND crew_licenses LIKE @license ESCAPE '!'",
+                row => row.GetInt32("id"), ("@id", id), ("@license", $"%|{Escape(license)}|%"));
+            return rows.Count > 0;
+        }
+
+        public async Task<List<string>> CrewLicensesAsync(int id)
+        {
+            var rows = await QueryAsync("SELECT crew_licenses FROM fiveprs_reports WHERE id = @id",
+                row => row.GetString("crew_licenses"), ("@id", id));
+            return rows.SelectMany(Unpack).ToList();
+        }
+
+        public Task SaveNarrativeAsync(int id, string narrative) =>
+            ExecuteAsync("UPDATE fiveprs_reports SET narrative = @narrative WHERE id = @id AND status = @draft",
+                ("@narrative", narrative), ("@id", id), ("@draft", (int)ReportStatus.Draft));
+
+        public Task FileAsync(int id, string narrative, string filedBy) =>
+            ExecuteAsync("UPDATE fiveprs_reports SET narrative = @narrative, status = @filed, filed_at = @now, filed_by = @by WHERE id = @id AND status = @draft",
+                ("@narrative", narrative), ("@filed", (int)ReportStatus.Filed), ("@now", DateTime.UtcNow),
+                ("@by", filedBy), ("@id", id), ("@draft", (int)ReportStatus.Draft));
+
+        public Task<List<ReportInfo>> GetStaleDraftsAsync(DateTime olderThan) =>
+            QueryAsync($"SELECT {Columns} {From} WHERE r.status = @draft AND r.created_at < @before ORDER BY r.id",
+                Read, ("@draft", (int)ReportStatus.Draft), ("@before", olderThan));
+
+        public Task<List<ReportInfo>> SearchAsync(string term, DateTime? day, IReadOnlyCollection<ReportKind> kinds, int limit)
+        {
+            var conditions = new List<string> { "r.status = @filed" };
+            var parameters = new List<(string, object?)> { ("@filed", (int)ReportStatus.Filed) };
+
+            if (term.Length > 0)
+            {
+                conditions.Add("(r.location LIKE @term ESCAPE '!' OR r.title LIKE @term ESCAPE '!' OR r.plate LIKE @term ESCAPE '!' OR r.call_id LIKE @term ESCAPE '!')");
+                parameters.Add(("@term", $"%{Escape(term)}%"));
+            }
+
+            if (day is not null)
+            {
+                conditions.Add("r.created_at >= @from AND r.created_at < @to");
+                parameters.Add(("@from", DateTime.SpecifyKind(day.Value.Date, DateTimeKind.Utc)));
+                parameters.Add(("@to", DateTime.SpecifyKind(day.Value.Date.AddDays(1), DateTimeKind.Utc)));
+            }
+
+            var kindList = kinds.Select((kind, index) => ($"@kind{index}", (object?)(int)kind)).ToList();
+            conditions.Add($"r.kind IN ({string.Join(", ", kindList.Select(k => k.Item1))})");
+            parameters.AddRange(kindList);
+
+            return QueryAsync(
+                $"SELECT {Columns} {From} WHERE {string.Join(" AND ", conditions)} ORDER BY r.created_at DESC, r.id DESC LIMIT {limit}",
+                Read, parameters.ToArray());
+        }
+
+        private static string Pack(IEnumerable<string> licenses) =>
+            "|" + string.Join("|", licenses.Distinct()) + "|";
+
+        private static IEnumerable<string> Unpack(string packed) =>
+            packed.Split(new[] { '|' }, StringSplitOptions.RemoveEmptyEntries);
+
+        private static string Escape(string text) =>
+            text.Replace("!", "!!").Replace("%", "!%").Replace("_", "!_");
+
+        private static ReportInfo Read(DbRow row) => new()
+        {
+            Id             = row.GetInt32("id"),
+            Kind           = (ReportKind)row.GetInt32("kind"),
+            Department     = (Department)row.GetInt32("department"),
+            CallId         = row.GetString("call_id"),
+            Status         = (ReportStatus)row.GetInt32("status"),
+            Title          = row.GetString("title"),
+            Location       = row.GetString("location"),
+            Narrative      = row.GetString("narrative"),
+            CharacterId    = row.IsNull("character_id") ? null : row.GetInt32("character_id"),
+            PersonName     = row.IsNull("first_name") ? null : $"{row.GetString("first_name")} {row.GetString("last_name")}",
+            Plate          = row.IsNull("plate") ? null : row.GetString("plate"),
+            Crew           = row.GetString("crew"),
+            AuthorName     = row.GetString("author_name"),
+            AuthorCallsign = row.GetString("author_callsign"),
+            CreatedAt      = row.GetDateTime("created_at"),
+            FiledAt        = row.IsNull("filed_at") ? null : row.GetDateTime("filed_at"),
+            FiledBy        = row.IsNull("filed_by") ? null : row.GetString("filed_by"),
+        };
+    }
+}
diff --git a/FivePRS.Server/Dispatch/DispatchService.cs b/FivePRS.Server/Dispatch/DispatchService.cs
index a79ec9c..6d31bc8 100644
--- a/FivePRS.Server/Dispatch/DispatchService.cs
+++ b/FivePRS.Server/Dispatch/DispatchService.cs
@@ -284,6 +284,15 @@ public IReadOnlyList<XpAward> End(int unitId, string callId, CalloutResult resul
             return awards;
         }
 
+        public IReadOnlyList<int> CrewOf(string callId, int unitId)
+        {
+            if (!_calls.TryGetValue(callId, out var call) || call.Status != CallStatus.Active) return new int[0];
+
+            var crew = new List<int> { call.PrimaryUnit };
+            crew.AddRange(call.Attached.Where(id => _units.ContainsKey(id) && id != call.PrimaryUnit));
+            return crew.Contains(unitId) ? crew : new int[0];
+        }
+
         public int? ForceClose(string callId)
         {
             if (!_calls.TryGetValue(callId, out var call) || call.Status != CallStatus.Active) return null;
@@ -505,6 +514,9 @@ public IEnumerable<int> BackupResponders(int requesterId)
                 Department  = call.Definition.Department,
                 Description = call.Description,
                 Responding  = call.Attached.Count(_units.ContainsKey),
+                OnScene     = call.Attached.Any(id => _units.TryGetValue(id, out var unit) && unit.Info.Status == UnitStatus.OnScene),
+                ReceivedAt  = call.OfferedUtc,
+                Units       = call.Attached.Where(_units.ContainsKey).Select(id => _units[id].Info.Callsign).ToList(),
             };
         }
 
diff --git a/FivePRS.Server/Logging/FileLogSink.cs b/FivePRS.Server/Logging/FileLogSink.cs
new file mode 100644
index 0000000..3ae88ad
--- /dev/null
+++ b/FivePRS.Server/Logging/FileLogSink.cs
@@ -0,0 +1,72 @@
+using System;
+using System.IO;
+using FivePRS.Core.Logging;
+
+namespace FivePRS.Server.Logging
+{
+    internal sealed class FileLogSink : ILogSink
+    {
+        private const int KeepDays = 14;
+        private const string Pattern = "fiveprs-*.log";
+
+        private readonly object _gate = new();
+        private readonly string _directory;
+        private bool _failed;
+
+        public FileLogSink(string directory)
+        {
+            _directory = directory;
+        }
+
+        public void Prune()
+        {
+            if (!Directory.Exists(_directory)) return;
+
+            var cutoff = DateTime.Now.AddDays(-KeepDays);
+            foreach (var file in Directory.GetFiles(_directory, Pattern))
+            {
+                try
+                {
+                    if (File.GetLastWriteTime(file) < cutoff) File.Delete(file);
+                }
+                catch (IOException)
+                {
+                }
+                catch (UnauthorizedAccessException)
+                {
+                }
+            }
+        }
+
+        public void Write(LogEntry entry)
+        {
+            if (_failed) return;
+
+            var text = $"{entry.Time:yyyy-MM-dd HH:mm:ss} {Label(entry.Level),-7} {entry.Source}: {entry.Message}{Environment.NewLine}";
+            if (entry.Exception is not null)
+                text += entry.Exception + Environment.NewLine;
+
+            lock (_gate)
+            {
+                try
+                {
+                    Directory.CreateDirectory(_directory);
+                    File.AppendAllText(Path.Combine(_directory, $"fiveprs-{entry.Time:yyyy-MM-dd}.log"), text);
+                }
+                catch (Exception)
+                {
+                    _failed = true;
+                }
+            }
+        }
+
+        private static string Label(LogLevel level) => level switch
+        {
+            LogLevel.Debug   => "DEBUG",
+            LogLevel.Success => "OK",
+            LogLevel.Warning => "WARN",
+            LogLevel.Error   => "ERROR",
+            _                => "INFO",
+        };
+    }
+}
diff --git a/FivePRS.Server/Logging/ServerLogging.cs b/FivePRS.Server/Logging/ServerLogging.cs
new file mode 100644
index 0000000..a233cb0
--- /dev/null
+++ b/FivePRS.Server/Logging/ServerLogging.cs
@@ -0,0 +1,23 @@
+using System;
+using System.IO;
+using CitizenFX.Core;
+using CitizenFX.Core.Native;
+using FivePRS.Core.Logging;
+
+namespace FivePRS.Server.Logging
+{
+    internal static class ServerLogging
+    {
+        public static void Start(string resourcePath)
+        {
+            Logger.DebugEnabled = string.Equals(API.GetConvar("fiveprs_debug", "false"), "true", StringComparison.OrdinalIgnoreCase);
+
+            var file = new FileLogSink(Path.Combine(resourcePath, "data", "logs"));
+            file.Prune();
+
+            Logger.ClearSinks();
+            Logger.AddSink(new ConsoleSink(message => Debug.WriteLine(message), "Full error details are saved in data/logs."));
+            Logger.AddSink(file);
+        }
+    }
+}
diff --git a/FivePRS.Server/ServerBrain.Admin.cs b/FivePRS.Server/ServerBrain.Admin.cs
index 5a156b2..fbae702 100644
--- a/FivePRS.Server/ServerBrain.Admin.cs
+++ b/FivePRS.Server/ServerBrain.Admin.cs
@@ -4,7 +4,9 @@
 using System.Threading.Tasks;
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
+using FivePRS.Core.Config;
 using FivePRS.Core.Events;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 using FivePRS.Server.Database;
 
@@ -12,6 +14,8 @@ namespace FivePRS.Server
 {
     public partial class ServerBrain
     {
+        private const int MaxXpGrant = 1_000_000;
+
         private void RegisterAdminCommands()
         {
             RegisterAdminCommand("fprs_setrank", "<player id> <rank>",       2, SetRankAsync);
@@ -22,7 +26,7 @@ private void RegisterAdminCommands()
             RegisterAdminCommand("fprs_units",   "",                         0, ListUnitsAsync);
         }
 
-        private void RegisterAdminCommand(string name, string usage, int requiredArgs, Func<Player?, string[], Task<string>> handler)
+        private void RegisterAdminCommand(string name, string usage, int requiredArgs, Func<Player?, string[], Task<CommandResult>> handler)
         {
             API.RegisterCommand(name, new Action<int, List<object>, string>(async (source, rawArgs, _) =>
             {
@@ -30,15 +34,15 @@ private void RegisterAdminCommand(string name, string usage, int requiredArgs, F
 
                 if (caller is not null && !_permissions.IsAdmin(caller.Handle))
                 {
-                    Reply(caller, "You do not have permission to use this command.");
+                    Reply(caller, CommandResult.Failed("You do not have permission to use this command."));
                     Audit(AuditActions.PermissionDenied, caller, null, name);
                     return;
                 }
 
-                var args = rawArgs.Select(a => a?.ToString() ?? string.Empty).ToArray();
-                if (args.Length < requiredArgs)
+                var args = rawArgs.Select(a => a?.ToString()?.Trim() ?? string.Empty).Where(a => a.Length > 0).ToArray();
+                if (args.Length != requiredArgs)
                 {
-                    Reply(caller, $"Usage: {name} {usage}".TrimEnd());
+                    Reply(caller, CommandResult.Failed($"Usage: {name} {usage}".TrimEnd()));
                     return;
                 }
 
@@ -48,76 +52,81 @@ private void RegisterAdminCommand(string name, string usage, int requiredArgs, F
                 }
                 catch (Exception ex)
                 {
-                    ServerLog.Error($"{name} failed", ex);
-                    Reply(caller, $"{name} failed: {ex.Message}");
+                    Log.Error($"{name} failed", ex);
+                    Reply(caller, CommandResult.Failed($"{name} failed: {LogEntry.Cause(ex).Message}"));
                 }
             }), false);
         }
 
-        private async Task<string> SetRankAsync(Player? caller, string[] args)
+        private async Task<CommandResult> SetRankAsync(Player? caller, string[] args)
         {
             if (!TryGetTarget(args[0], out var target, out var data)) return TargetNotFound(args[0]);
-            if (!int.TryParse(args[1], out var rank) || rank < 1) return "Rank must be a positive number.";
+            var ladder = data.Ladder();
+            if (!int.TryParse(args[1], out var rank) || rank < 1 || rank > ladder.Count)
+                return CommandResult.Failed($"Rank must be a number from 1 to {ladder.Count} for {data.Department}.");
 
             data.Rank = rank;
             data.XP   = 0;
             await _db.SavePlayerAsync(data);
 
+            var name = data.RankName();
             SendPlayerData(target, data);
             _dispatch.UpdateRank(ServerId(target), rank);
-            Notify(target, $"~y~Your rank was set to {rank} by an administrator.");
-            Audit(AuditActions.AdminSetRank, caller, data.License, $"rank {rank}");
+            Notify(target, $"~y~An administrator made you {name}.");
+            Audit(AuditActions.AdminSetRank, caller, data.License, $"rank {rank} ({name})");
 
-            return $"{data.Name} is now rank {rank}.";
+            return CommandResult.Done($"{data.Name} is now {name} (rank {rank}).");
         }
 
-        private async Task<string> AddXpAsync(Player? caller, string[] args)
+        private async Task<CommandResult> AddXpAsync(Player? caller, string[] args)
         {
             if (!TryGetTarget(args[0], out var target, out var data)) return TargetNotFound(args[0]);
-            if (!int.TryParse(args[1], out var amount) || amount < 1) return "Amount must be a positive number.";
+            if (!int.TryParse(args[1], out var amount) || amount < 1 || amount > MaxXpGrant)
+                return CommandResult.Failed($"Amount must be a number from 1 to {MaxXpGrant:N0}.");
 
             await GrantXpAsync(target, data, amount);
             Notify(target, $"~y~An administrator granted you {amount} XP.");
             Audit(AuditActions.AdminAddXp, caller, data.License, $"+{amount}");
 
-            return $"Granted {amount} XP to {data.Name} (rank {data.Rank}, {data.XP} XP).";
+            return CommandResult.Done($"Granted {amount} XP to {data.Name} ({data.RankName()}, {data.XP} XP).");
         }
 
-        private async Task<string> SetDepartmentAsync(Player? caller, string[] args)
+        private async Task<CommandResult> SetDepartmentAsync(Player? caller, string[] args)
         {
             if (!TryGetTarget(args[0], out var target, out var data)) return TargetNotFound(args[0]);
-            if (!Enum.TryParse<Department>(args[1], true, out var department) ||
-                !Enum.IsDefined(typeof(Department), department) ||
-                department == Department.None)
+            var department = Enum.GetValues(typeof(Department)).Cast<Department>()
+                .FirstOrDefault(d => d != Department.None && string.Equals(d.ToString(), args[1], StringComparison.OrdinalIgnoreCase));
+            if (department == Department.None)
             {
-                return $"Unknown department '{args[1]}'.";
+                var names = Enum.GetValues(typeof(Department)).Cast<Department>().Where(d => d != Department.None);
+                return CommandResult.Failed($"Unknown department '{args[1]}'. Use {string.Join(", ", names)}.");
             }
 
             await ChangeDepartmentAsync(target, data, department);
             Notify(target, $"~y~Your department was set to {department} by an administrator.");
             Audit(AuditActions.AdminSetDept, caller, data.License, department.ToString());
 
-            return $"{data.Name} is now in {department}.";
+            return CommandResult.Done($"{data.Name} is now in {department}.");
         }
 
-        private async Task<string> ForceOffDutyAsync(Player? caller, string[] args)
+        private async Task<CommandResult> ForceOffDutyAsync(Player? caller, string[] args)
         {
             if (!TryGetTarget(args[0], out var target, out var data)) return TargetNotFound(args[0]);
-            if (!data.IsOnDuty) return $"{data.Name} is not on duty.";
+            if (!data.IsOnDuty) return CommandResult.Failed($"{data.Name} is not on duty.");
 
             await SetDutyAsync(target, data, false);
             Notify(target, "~y~You were placed off duty by an administrator.");
             Audit(AuditActions.AdminOffDuty, caller, data.License, data.Department.ToString());
 
-            return $"{data.Name} is now off duty.";
+            return CommandResult.Done($"{data.Name} is now off duty.");
         }
 
-        private Task<string> EndCallAsync(Player? caller, string[] args)
+        private Task<CommandResult> EndCallAsync(Player? caller, string[] args)
         {
             var callId = args[0].TrimStart('#');
             var emergencyCaller = _dispatch.GetEmergencyCaller(callId);
             var primary = _dispatch.ForceClose(callId);
-            if (primary is null) return Task.FromResult($"Call #{callId} is not active.");
+            if (primary is null) return Task.FromResult(CommandResult.Failed($"Call #{callId} is not active."));
 
             string? targetLicense = null;
             if (primary.Value > 0)
@@ -133,18 +142,18 @@ private Task<string> EndCallAsync(Player? caller, string[] args)
 
             Audit(AuditActions.AdminEndCall, caller, targetLicense, $"call #{callId}");
 
-            return Task.FromResult($"Call #{callId} closed.");
+            return Task.FromResult(CommandResult.Done($"Call #{callId} closed."));
         }
 
-        private Task<string> ListUnitsAsync(Player? caller, string[] args)
+        private Task<CommandResult> ListUnitsAsync(Player? caller, string[] args)
         {
             var units = _dispatch.CreateSnapshot().Units;
-            if (units.Count == 0) return Task.FromResult("No units on duty.");
+            if (units.Count == 0) return Task.FromResult(CommandResult.Done("No units on duty."));
 
             var lines = units.Select(u =>
                 $"{u.Callsign} {u.Name} [{u.Status}]{(u.CallId is null ? string.Empty : $" call #{u.CallId}")}");
 
-            return Task.FromResult(string.Join("\n", lines));
+            return Task.FromResult(CommandResult.Done(string.Join("\n", lines)));
         }
 
         private bool TryGetTarget(string arg, out Player target, out PlayerData data)
@@ -158,14 +167,28 @@ private bool TryGetTarget(string arg, out Player target, out PlayerData data)
             return TryGetCached(target, out _, out data);
         }
 
-        private static string TargetNotFound(string arg) => $"No loaded player with server id '{arg}'.";
+        private static CommandResult TargetNotFound(string arg) => CommandResult.Failed($"No player with server id '{arg}' is loaded.");
 
         private void Reply(Player? caller, string message)
         {
             if (caller is null)
-                Debug.WriteLine($"[FivePRS] {message}");
+                Log.Info(message);
             else
                 Notify(caller, message.Replace("\n", "~n~"));
         }
+
+        private void Reply(Player? caller, CommandResult result)
+        {
+            if (caller is null)
+            {
+                if (result.Succeeded)
+                    Log.Success(result.Message);
+                else
+                    Log.Warn(result.Message);
+                return;
+            }
+
+            Notify(caller, (result.Succeeded ? "~g~" : "~r~") + result.Message.Replace("\n", "~n~~w~"));
+        }
     }
 }
diff --git a/FivePRS.Server/ServerBrain.Civilian.cs b/FivePRS.Server/ServerBrain.Civilian.cs
index a13616b..fe24022 100644
--- a/FivePRS.Server/ServerBrain.Civilian.cs
+++ b/FivePRS.Server/ServerBrain.Civilian.cs
@@ -11,6 +11,8 @@ namespace FivePRS.Server
 {
     public partial class ServerBrain
     {
+        private const float ShowCardRangeM = 4f;
+
         private CivilianService? _civilians;
 
         private void RegisterCivilianEvents()
@@ -23,6 +25,51 @@ private void RegisterCivilianEvents()
             EventHandlers[EventNames.ServerVehicleRegister]  += new Action<Player, string>(OnVehicleRegister);
             EventHandlers[EventNames.ServerVehicleRemove]    += new Action<Player, int>(OnVehicleRemove);
             EventHandlers[EventNames.ServerVehicleSetStolen] += new Action<Player, int, bool>(OnVehicleSetStolen);
+            EventHandlers[EventNames.ServerCharacterPhoto]   += new Action<Player, int, string>(OnCharacterPhoto);
+            EventHandlers[EventNames.ServerShowLicense]      += new Action<Player, int, string>(OnShowLicense);
+        }
+
+        private void OnCharacterPhoto([FromSource] Player player, int characterId, string photo) =>
+            RunCivilian(player, (service, license) => service.SetPhotoAsync(license, characterId, photo),
+                AuditActions.PhotoSet, $"character {characterId}");
+
+        private async void OnShowLicense([FromSource] Player player, int targetId, string type)
+        {
+            if (!Allow(player, "civilian", l => l.Civilian) || _civilians is null) return;
+
+            var license = GetLicense(player);
+            if (license is null) return;
+
+            if (!TryGetPlayer(targetId, out var target) || target.Handle == player.Handle || !AreNear(player, target, ShowCardRangeM))
+            {
+                Notify(player, "~r~Nobody is close enough to show your license to.");
+                return;
+            }
+
+            try
+            {
+                var card = await _civilians.GetLicenseCardAsync(license, type);
+                if (card is null)
+                {
+                    Notify(player, "~r~You don't hold that license.");
+                    return;
+                }
+
+                TriggerClientEvent(target, EventNames.ClientShowCard, JsonConvert.SerializeObject(card));
+                Notify(player, $"You showed your {card.License.Name} to {target.Name}.");
+            }
+            catch (Exception ex)
+            {
+                Log.Error($"Showing {player.Name}'s license failed", ex);
+            }
+        }
+
+        private static bool AreNear(Player first, Player second, float range)
+        {
+            var a = API.GetEntityCoords(API.GetPlayerPed(first.Handle));
+            var b = API.GetEntityCoords(API.GetPlayerPed(second.Handle));
+            if (a == Vector3.Zero || b == Vector3.Zero) return true;
+            return Vector3.Distance(a, b) <= range;
         }
 
         private void OnCivilianRequest([FromSource] Player player) =>
@@ -103,7 +150,7 @@ private async void RunCivilian(Player player, Func<CivilianService, string, Task
             }
             catch (Exception ex)
             {
-                ServerLog.Error($"Civilian action failed for {player.Name}", ex);
+                Log.Error($"Civilian action failed for {player.Name}", ex);
                 TriggerClientEvent(player, EventNames.ClientCivilianError, "Something went wrong. Please try again.");
             }
         }
diff --git a/FivePRS.Server/ServerBrain.Death.cs b/FivePRS.Server/ServerBrain.Death.cs
index 46c9780..4fa4173 100644
--- a/FivePRS.Server/ServerBrain.Death.cs
+++ b/FivePRS.Server/ServerBrain.Death.cs
@@ -77,18 +77,19 @@ private async void OnRevivePlayer([FromSource] Player medic, int targetId)
                 }
                 catch (Exception ex)
                 {
-                    ServerLog.Error($"Revive XP failed for {medic.Name}", ex);
+                    Log.Error($"Revive XP failed for {medic.Name}", ex);
                 }
             }
         }
 
-        private Task<string> AdminReviveAsync(Player? caller, string[] args)
+        private Task<CommandResult> AdminReviveAsync(Player? caller, string[] args)
         {
             if (!int.TryParse(args[0], out var id) || !TryGetPlayer(id, out var target)) return Task.FromResult(TargetNotFound(args[0]));
+            if (!_downed.Contains(id)) return Task.FromResult(CommandResult.Failed($"{target.Name} is not down."));
 
             Revive(target, "an administrator");
             Audit(AuditActions.PlayerRevived, caller, GetLicense(target), $"admin revive {target.Name}");
-            return Task.FromResult($"{target.Name} revived.");
+            return Task.FromResult(CommandResult.Done($"{target.Name} revived."));
         }
 
         private void Revive(Player target, string by)
@@ -118,7 +119,7 @@ private async Task AlertEmsAsync(Player player)
                 }
                 catch (Exception ex)
                 {
-                    ServerLog.Error($"Looking up {player.Name}'s character failed", ex);
+                    Log.Error($"Looking up {player.Name}'s character failed", ex);
                 }
             }
 
diff --git a/FivePRS.Server/ServerBrain.Diagnostics.cs b/FivePRS.Server/ServerBrain.Diagnostics.cs
index 7ed57c8..0ccda0a 100644
--- a/FivePRS.Server/ServerBrain.Diagnostics.cs
+++ b/FivePRS.Server/ServerBrain.Diagnostics.cs
@@ -1,10 +1,12 @@
 using System;
 using System.Collections.Generic;
+using System.IO;
 using System.Linq;
 using System.Threading.Tasks;
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
 using FivePRS.Core.Config;
+using FivePRS.Core.Models;
 
 namespace FivePRS.Server
 {
@@ -18,13 +20,13 @@ private void RegisterDiagnostics()
         private void LogStartup()
         {
             var version = InstalledVersion();
-            Debug.WriteLine($"[FivePRS] FivePRS {version} on {Platform()}, database {_databaseType} (schema {_db.SchemaVersion}).");
+            Log.Success($"FivePRS {version} ready on {Platform()}, {_databaseType} schema {_db.SchemaVersion}.");
 
             if (version.IsPreRelease)
-                Debug.WriteLine("[FivePRS] This is a public test build. Back up your database before updating, and report problems at https://github.com/FivePRS/core/issues");
+                Log.Warn("Public test build. Back up your database before updating.");
 
             foreach (var warning in StartupWarnings())
-                Debug.WriteLine($"[FivePRS] WARNING: {warning}");
+                Log.Warn(warning);
         }
 
         private static List<string> StartupWarnings()
@@ -45,9 +47,22 @@ private static List<string> StartupWarnings()
             return warnings;
         }
 
-        private Task<string> DiagnosticsAsync(Player? caller, string[] args)
+        private Task<CommandResult> DiagnosticsAsync(Player? caller, string[] args)
+        {
+            var lines = new List<string> { "FivePRS diagnostics" };
+            lines.AddRange(DiagnosticFacts().Select(fact => $"{fact.Label}: {fact.Value}"));
+
+            var addons = Addons().Select(addon => string.IsNullOrEmpty(addon.Version) ? addon.Name : $"{addon.Name} {addon.Version}").ToList();
+            lines.Add($"Addons: {(addons.Count > 0 ? string.Join(", ", addons) : "none")}");
+
+            var warnings = StartupWarnings();
+            lines.Add(warnings.Count == 0 ? "Warnings: none" : $"Warnings: {string.Join(" | ", warnings)}");
+
+            return Task.FromResult(CommandResult.Done(string.Join("\n", lines)));
+        }
+
+        private List<AdminFact> DiagnosticFacts()
         {
-            var addons  = StartedAddons().ToList();
             var units   = _dispatch.UnitIds.Count();
             var players = Players.Count();
             var updates = ConfigManager.Settings.Updates;
@@ -56,39 +71,85 @@ private Task<string> DiagnosticsAsync(Player? caller, string[] args)
                 : _availableUpdate is null ? "up to date"
                 : $"{_availableUpdate.Version} available";
 
-            var lines = new List<string>
+            return new List<AdminFact>
             {
-                "FivePRS diagnostics",
-                $"Version: {InstalledVersion()}",
-                $"Server: {API.GetConvar("version", "unknown")}",
-                $"Platform: {Platform()}, runtime {Environment.Version}",
-                $"OneSync: {API.GetConvar("onesync", "off")}",
-                $"Database: {(_db.IsReady ? $"{_databaseType}, schema {_db.SchemaVersion}" : "not ready")}",
-                $"Players: {players} online, {units} on duty",
-                $"Dispatch: {_dispatch.CatalogCount} callouts, {_dispatch.ActiveCallCount} active calls",
-                $"Rate limits: {(ConfigManager.Settings.RateLimits.Enabled ? "on" : "off")}",
-                $"Updates: {update}",
-                $"Addons: {(addons.Count > 0 ? string.Join(", ", addons) : "none")}",
+                new("Version", InstalledVersion().ToString()),
+                new("Server", API.GetConvar("version", "unknown")),
+                new("Platform", $"{Platform()}, runtime {Environment.Version}"),
+                new("OneSync", API.GetConvar("onesync", "off")),
+                new("Database", _db.IsReady ? $"{_databaseType}, schema {_db.SchemaVersion}" : "not ready"),
+                new("Players", $"{players} online, {units} on duty"),
+                new("Dispatch", $"{_dispatch.CatalogCount} callouts, {_dispatch.ActiveCallCount} active calls"),
+                new("Rate limits", ConfigManager.Settings.RateLimits.Enabled ? "on" : "off"),
+                new("Updates", update),
             };
+        }
 
-            var warnings = StartupWarnings();
-            lines.Add(warnings.Count == 0 ? "Warnings: none" : $"Warnings: {string.Join(" | ", warnings)}");
+        private const string OfficialRepository = "https://github.com/FivePRS/";
 
-            return Task.FromResult(string.Join("\n", lines));
-        }
+        private static readonly string[] DropInFolders = { "plugins", "callouts", "apps" };
 
-        private static IEnumerable<string> StartedAddons()
+        private static List<AdminAddon> Addons()
         {
+            var addons = new List<AdminAddon>();
             var current = Resource.Name;
+
             for (var i = 0; i < API.GetNumResources(); i++)
             {
                 var name = API.GetResourceByFindIndex(i);
-                if (string.IsNullOrEmpty(name) || name == current || !name.StartsWith("fiveprs", StringComparison.OrdinalIgnoreCase)) continue;
-                if (API.GetResourceState(name) != "started") continue;
+                if (string.IsNullOrEmpty(name) || name == current || API.GetResourceState(name) != "started") continue;
+                if (!name.StartsWith("fiveprs", StringComparison.OrdinalIgnoreCase) && !DependsOnFivePrs(name, current)) continue;
+
+                var repository = API.GetResourceMetadata(name, "repository", 0) ?? string.Empty;
+                addons.Add(new AdminAddon
+                {
+                    Name        = name,
+                    Kind        = "Resource",
+                    Version     = API.GetResourceMetadata(name, "version", 0) ?? string.Empty,
+                    Author      = AuthorName(API.GetResourceMetadata(name, "author", 0)),
+                    Description = API.GetResourceMetadata(name, "description", 0) ?? string.Empty,
+                    Official    = repository.StartsWith(OfficialRepository, StringComparison.OrdinalIgnoreCase),
+                });
+            }
+
+            foreach (var folder in DropInFolders)
+            {
+                var path = Path.Combine(Resource.Path, folder);
+                if (!Directory.Exists(path)) continue;
+
+                foreach (var file in Directory.GetFiles(path, "*.net.dll"))
+                {
+                    var name = Path.GetFileName(file);
+                    addons.Add(new AdminAddon
+                    {
+                        Name = name.Substring(0, name.Length - ".net.dll".Length),
+                        Kind = char.ToUpperInvariant(folder[0]) + folder.Substring(1, folder.Length - 2),
+                    });
+                }
+            }
+
+            return addons.OrderByDescending(addon => addon.Official).ThenBy(addon => addon.Name, StringComparer.OrdinalIgnoreCase).ToList();
+        }
 
-                var version = API.GetResourceMetadata(name, "version", 0);
-                yield return string.IsNullOrEmpty(version) ? name : $"{name} {version}";
+        private static bool DependsOnFivePrs(string resource, string fiveprs)
+        {
+            foreach (var key in new[] { "dependency", "dependencies" })
+            {
+                var count = API.GetNumResourceMetadata(resource, key);
+                for (var i = 0; i < count; i++)
+                {
+                    if (string.Equals(API.GetResourceMetadata(resource, key, i), fiveprs, StringComparison.OrdinalIgnoreCase)) return true;
+                }
             }
+
+            return false;
+        }
+
+        private static string AuthorName(string? author)
+        {
+            var value = (author ?? string.Empty).Trim();
+            var link = value.IndexOf('<');
+            return (link > 0 ? value.Substring(0, link) : value).Trim();
         }
 
         private static string Platform() =>
diff --git a/FivePRS.Server/ServerBrain.Emergency.cs b/FivePRS.Server/ServerBrain.Emergency.cs
index 0cf9fdc..0b1f0b6 100644
--- a/FivePRS.Server/ServerBrain.Emergency.cs
+++ b/FivePRS.Server/ServerBrain.Emergency.cs
@@ -75,7 +75,7 @@ private async void OnEmergencyCall([FromSource] Player player, int departmentId,
             }
             catch (Exception ex)
             {
-                ServerLog.Error($"911 call failed for {player.Name}", ex);
+                Log.Error($"911 call failed for {player.Name}", ex);
                 TriggerClientEvent(player, EventNames.ClientEmergencyError, "Something went wrong. Please try again.");
             }
         }
diff --git a/FivePRS.Server/ServerBrain.Lookup.cs b/FivePRS.Server/ServerBrain.Lookup.cs
index 0655023..427c21e 100644
--- a/FivePRS.Server/ServerBrain.Lookup.cs
+++ b/FivePRS.Server/ServerBrain.Lookup.cs
@@ -16,6 +16,7 @@ public partial class ServerBrain
     {
         private const bool Lookups = true;
         private const bool Records = false;
+        private const bool PoliceOnly = true;
 
         private LookupService? _lookup;
 
@@ -45,14 +46,20 @@ private void OnRecordIssue([FromSource] Player player, int characterId, int type
                 var error = await lookup.IssueRecordAsync(officer, characterId, type, description, fine);
                 if (error is not null) return (null, error);
 
-                var label = ((RecordType)type).ToString().ToLowerInvariant();
+                var label = type == (int)RecordType.Medical ? "medical report" : ((RecordType)type).ToString().ToLowerInvariant();
+                if (type == (int)RecordType.Arrest && TryGetCached(player, out _, out var arresting))
+                {
+                    arresting.Arrests++;
+                    await _db.SavePlayerAsync(arresting);
+                }
+
                 Audit(AuditActions.RecordIssued, player, await OwnerLicenseAsync(characterId), $"{label} character {characterId}");
                 await NotifyCharacterOwnerAsync(characterId, $"~o~Records update~w~ | A {label} was added to your record by {officer.Callsign}.");
                 return await lookup.GetRecordAsync(characterId);
             });
 
         private void OnRecordResolve([FromSource] Player player, int recordId, bool served) =>
-            RunLookup(player, Records, async (lookup, officer) =>
+            RunLookup(player, Records, PoliceOnly, async (lookup, officer) =>
             {
                 var (characterId, error) = await lookup.ResolveWarrantAsync(officer, recordId, served);
                 if (error is not null || characterId is null) return (null, error ?? "Warrant not found.");
@@ -63,7 +70,7 @@ private void OnRecordResolve([FromSource] Player player, int recordId, bool serv
             });
 
         private void OnLicenseSetStatus([FromSource] Player player, int characterId, string type, int status) =>
-            RunLookup(player, Records, async (lookup, officer) =>
+            RunLookup(player, Records, PoliceOnly, async (lookup, officer) =>
             {
                 var error = await lookup.SetLicenseStatusAsync(characterId, type, status);
                 if (error is not null) return (null, error);
@@ -76,7 +83,7 @@ private void OnLicenseSetStatus([FromSource] Player player, int characterId, str
             });
 
         private void OnVehicleFlag([FromSource] Player player, int vehicleId, bool stolen) =>
-            RunLookup(player, Records, async (lookup, officer) =>
+            RunLookup(player, Records, PoliceOnly, async (lookup, officer) =>
             {
                 var (characterId, error) = await lookup.SetVehicleStolenAsync(vehicleId, stolen);
                 if (error is not null || characterId is null) return (null, error ?? "Vehicle not found.");
@@ -86,7 +93,10 @@ private void OnVehicleFlag([FromSource] Player player, int vehicleId, bool stole
                 return await lookup.GetRecordAsync(characterId.Value);
             });
 
-        private async void RunLookup(Player player, bool lookups, Func<LookupService, OfficerInfo, Task<(LookupResult? Result, string? Error)>> action)
+        private void RunLookup(Player player, bool lookups, Func<LookupService, OfficerInfo, Task<(LookupResult? Result, string? Error)>> action) =>
+            RunLookup(player, lookups, false, action);
+
+        private async void RunLookup(Player player, bool lookups, bool policeOnly, Func<LookupService, OfficerInfo, Task<(LookupResult? Result, string? Error)>> action)
         {
             if (lookups ? !Allow(player, "lookups", l => l.Lookups) : !Allow(player, "records", l => l.Records))
             {
@@ -94,9 +104,15 @@ private async void RunLookup(Player player, bool lookups, Func<LookupService, Of
                 return;
             }
 
-            if (!TryGetOfficer(player, out var officer))
+            if (!TryGetResponder(player, out var officer))
             {
-                TriggerClientEvent(player, EventNames.ClientLookupError, "Records are only available to on-duty police.");
+                TriggerClientEvent(player, EventNames.ClientLookupError, "Records are only available on duty.");
+                return;
+            }
+
+            if (policeOnly && officer.Department != Department.Police)
+            {
+                TriggerClientEvent(player, EventNames.ClientLookupError, "Only police can change that.");
                 return;
             }
 
@@ -112,26 +128,30 @@ private async void RunLookup(Player player, bool lookups, Func<LookupService, Of
                 if (error is not null)
                     TriggerClientEvent(player, EventNames.ClientLookupError, error);
                 else if (result is not null)
-                    TriggerClientEvent(player, EventNames.ClientLookupResult, JsonConvert.SerializeObject(result));
+                    TriggerClientEvent(player, EventNames.ClientLookupResult, JsonConvert.SerializeObject(RecordAccess.Filter(result, officer.Department)));
             }
             catch (Exception ex)
             {
-                ServerLog.Error($"Records action failed for {player.Name}", ex);
+                Log.Error($"Records action failed for {player.Name}", ex);
                 TriggerClientEvent(player, EventNames.ClientLookupError, "Something went wrong. Please try again.");
             }
         }
 
-        private bool TryGetOfficer(Player player, out OfficerInfo officer)
+        private bool TryGetOfficer(Player player, out OfficerInfo officer) =>
+            TryGetResponder(player, out officer) && officer.Department == Department.Police;
+
+        private bool TryGetResponder(Player player, out OfficerInfo officer)
         {
             officer = null!;
             if (!TryGetCached(player, out var license, out var data)) return false;
-            if (!data.IsOnDuty || data.Department != Department.Police) return false;
+            if (!data.IsOnDuty || !RecordAccess.CanView(data.Department)) return false;
 
             officer = new OfficerInfo
             {
-                License  = license,
-                Name     = data.Name,
-                Callsign = _dispatch.GetUnit(ServerId(player))?.Callsign ?? data.Callsign,
+                License    = license,
+                Name       = data.Name,
+                Callsign   = _dispatch.GetUnit(ServerId(player))?.Callsign ?? data.Callsign,
+                Department = data.Department,
             };
             return true;
         }
diff --git a/FivePRS.Server/ServerBrain.Positions.cs b/FivePRS.Server/ServerBrain.Positions.cs
index c9d3187..6d722ee 100644
--- a/FivePRS.Server/ServerBrain.Positions.cs
+++ b/FivePRS.Server/ServerBrain.Positions.cs
@@ -52,7 +52,7 @@ private async void OnLastPositionRequest([FromSource] Player player)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Could not load the last position for {player.Name}: {ex.Message}");
+                Log.Warn($"Could not load {player.Name}'s last position", ex);
             }
 
             var model = string.Empty;
@@ -62,7 +62,7 @@ private async void OnLastPositionRequest([FromSource] Player player)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Could not load the spawn model for {player.Name}: {ex.Message}");
+                Log.Warn($"Could not load {player.Name}'s spawn model", ex);
             }
 
             TriggerClientEvent(player, EventNames.ClientLastPosition, position is not null,
@@ -98,7 +98,7 @@ private async Task SavePositionAsync(string license)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Could not save a position: {ex.Message}");
+                Log.Warn("Could not save a position", ex);
             }
         }
 
diff --git a/FivePRS.Server/ServerBrain.Reports.cs b/FivePRS.Server/ServerBrain.Reports.cs
new file mode 100644
index 0000000..f3d845d
--- /dev/null
+++ b/FivePRS.Server/ServerBrain.Reports.cs
@@ -0,0 +1,173 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Threading.Tasks;
+using CitizenFX.Core;
+using FivePRS.Core.Civilian;
+using FivePRS.Core.Events;
+using FivePRS.Server.Civilian;
+using FivePRS.Server.Database;
+using Newtonsoft.Json;
+
+namespace FivePRS.Server
+{
+    public partial class ServerBrain
+    {
+        private const int ReportSweepMs = 60_000;
+
+        private ReportService? _reports;
+
+        private void RegisterReportEvents()
+        {
+            EventHandlers[EventNames.ServerReportDraft]    += new Action<Player, string>(OnReportDraft);
+            EventHandlers[EventNames.ServerReportsRequest] += new Action<Player>(OnReportsRequest);
+            EventHandlers[EventNames.ServerReportSave]     += new Action<Player, int, string>(OnReportSave);
+            EventHandlers[EventNames.ServerReportFile]     += new Action<Player, int, string>(OnReportFile);
+            EventHandlers[EventNames.ServerReportSearch]   += new Action<Player, string, string>(OnReportSearch);
+            Tick += ReportSweepTickAsync;
+        }
+
+        private async void OnReportDraft([FromSource] Player player, string json)
+        {
+            if (_reports is null || !Allow(player, "records", l => l.Records)) return;
+            if (!TryGetResponder(player, out var author)) return;
+
+            ReportDraft? draft;
+            try
+            {
+                draft = JsonConvert.DeserializeObject<ReportDraft>(json);
+            }
+            catch (JsonException)
+            {
+                return;
+            }
+
+            if (draft is null || !IsCallId(draft.CallId)) return;
+
+            var crew = new List<CrewMember>();
+            foreach (var unitId in _dispatch.CrewOf(draft.CallId, ServerId(player)))
+            {
+                if (!TryGetPlayer(unitId, out var member) || GetLicense(member) is not { } license) continue;
+                crew.Add(new CrewMember(license, _dispatch.GetUnit(unitId)?.Callsign ?? string.Empty));
+            }
+
+            try
+            {
+                var (report, error) = await _reports.DraftAsync(author, draft, crew);
+                if (report is null)
+                {
+                    if (error is not null) Log.Debug($"Report draft from {player.Name} refused: {error}");
+                    return;
+                }
+
+                foreach (var license in crew.Select(member => member.License))
+                    await PushReportsAsync(license, $"~b~Reports~w~ | {report.Title} draft ready. Review and file it in ~y~Records › Reports~w~.");
+            }
+            catch (Exception ex)
+            {
+                Log.Error($"Could not draft a report for {player.Name}", ex);
+            }
+        }
+
+        private void OnReportsRequest([FromSource] Player player) =>
+            RunReports(player, async (reports, reader) =>
+                ReportService.CanRead(reader.Department)
+                    ? (new ReportsView { Drafts = await reports.DraftsForAsync(reader.License) }, null)
+                    : (null, "Reports are for Fire and EMS."));
+
+        private void OnReportSave([FromSource] Player player, int reportId, string narrative) =>
+            RunReports(player, async (reports, editor) =>
+            {
+                var error = await reports.SaveAsync(editor, reportId, narrative);
+                if (error is not null) return (null, error);
+
+                await PushReportsToCrewAsync(reportId, editor.License, null);
+                return (new ReportsView { Drafts = await reports.DraftsForAsync(editor.License) }, null);
+            });
+
+        private void OnReportFile([FromSource] Player player, int reportId, string narrative) =>
+            RunReports(player, async (reports, filer) =>
+            {
+                var (report, error) = await reports.FileAsync(filer, reportId, narrative);
+                if (report is null) return (null, error);
+
+                Audit(AuditActions.ReportFiled, player, null, $"{report.Kind.ToString().ToLowerInvariant()} report {report.Id} call {report.CallId}");
+                await PushReportsToCrewAsync(reportId, filer.License, $"~b~Reports~w~ | {filer.Callsign} filed the {report.Title} report.");
+                return (new ReportsView { Drafts = await reports.DraftsForAsync(filer.License) }, null);
+            });
+
+        private void OnReportSearch([FromSource] Player player, string term, string date) =>
+            RunReports(player, (reports, reader) => reports.SearchAsync(reader, term, date));
+
+        private async void RunReports(Player player, Func<ReportService, OfficerInfo, Task<(ReportsView? View, string? Error)>> action)
+        {
+            if (!Allow(player, "records", l => l.Records))
+            {
+                TriggerClientEvent(player, EventNames.ClientLookupError, "Slow down. Try again in a few seconds.");
+                return;
+            }
+
+            if (_reports is null || !TryGetResponder(player, out var officer))
+            {
+                TriggerClientEvent(player, EventNames.ClientLookupError, "Reports are only available on duty.");
+                return;
+            }
+
+            try
+            {
+                var (view, error) = await action(_reports, officer);
+                if (error is not null)
+                    TriggerClientEvent(player, EventNames.ClientLookupError, error);
+                else if (view is not null)
+                    TriggerClientEvent(player, EventNames.ClientReports, JsonConvert.SerializeObject(view));
+            }
+            catch (Exception ex)
+            {
+                Log.Error($"Reports action failed for {player.Name}", ex);
+                TriggerClientEvent(player, EventNames.ClientLookupError, "Something went wrong. Please try again.");
+            }
+        }
+
+        private async Task PushReportsToCrewAsync(int reportId, string? exceptLicense, string? message)
+        {
+            if (_reports is null) return;
+            foreach (var license in await _reports.CrewOfAsync(reportId))
+            {
+                if (license == exceptLicense) continue;
+                await PushReportsAsync(license, message);
+            }
+        }
+
+        private async Task PushReportsAsync(string license, string? message)
+        {
+            if (_reports is null) return;
+
+            var player = Players.FirstOrDefault(p => GetLicense(p) == license);
+            if (player is null) return;
+
+            if (message is not null) Notify(player, message);
+            var view = new ReportsView { Drafts = await _reports.DraftsForAsync(license) };
+            TriggerClientEvent(player, EventNames.ClientReports, JsonConvert.SerializeObject(view));
+        }
+
+        private async Task ReportSweepTickAsync()
+        {
+            await Delay(ReportSweepMs);
+            if (_reports is null) return;
+
+            try
+            {
+                var filed = await _reports.FileStaleAsync(DateTime.UtcNow);
+                if (filed.Count == 0) return;
+
+                Log.Info($"Filed {filed.Count} report draft{(filed.Count == 1 ? "" : "s")} left unfiled for {ReportRules.AutoFileMinutes} minutes.");
+                foreach (var report in filed)
+                    await PushReportsToCrewAsync(report.Id, null, null);
+            }
+            catch (Exception ex)
+            {
+                Log.Error("Could not file old report drafts", ex);
+            }
+        }
+    }
+}
diff --git a/FivePRS.Server/ServerBrain.Roster.cs b/FivePRS.Server/ServerBrain.Roster.cs
index fc2a993..81f2820 100644
--- a/FivePRS.Server/ServerBrain.Roster.cs
+++ b/FivePRS.Server/ServerBrain.Roster.cs
@@ -1,7 +1,10 @@
 using System;
+using System.Collections.Generic;
 using System.Linq;
 using System.Threading.Tasks;
 using CitizenFX.Core;
+using CitizenFX.Core.Native;
+using FivePRS.Core.Config;
 using FivePRS.Core.Events;
 using FivePRS.Core.Models;
 using FivePRS.Server.Database;
@@ -14,6 +17,7 @@ public partial class ServerBrain
     {
         private const int MaxLicenseLength = 60;
         private const int MaxQueryLength = 64;
+        private const int AdminAuditLimit = 100;
 
         private RosterService? _roster;
 
@@ -21,6 +25,51 @@ private void RegisterRosterEvents()
         {
             EventHandlers[EventNames.ServerAdminRequest]   += new Action<Player, string>(OnAdminRequest);
             EventHandlers[EventNames.ServerAdminRosterSet] += new Action<Player, string, int, bool, string>(OnAdminRosterSet);
+            EventHandlers[EventNames.ServerAdminAction]    += new Action<Player, string, string, string, string>(OnAdminAction);
+        }
+
+        private async void OnAdminAction([FromSource] Player player, string action, string target, string value, string query)
+        {
+            if (!_permissions.IsAdmin(player.Handle) || !Allow(player, "admin", l => l.Admin)) return;
+
+            target = (target ?? string.Empty).Trim();
+            value  = (value ?? string.Empty).Trim();
+
+            try
+            {
+                var result = action switch
+                {
+                    "setrank"  => await SetRankAsync(player, new[] { target, value }),
+                    "addxp"    => await AddXpAsync(player, new[] { target, value }),
+                    "setdept"  => await SetDepartmentAsync(player, new[] { target, value }),
+                    "offduty"  => await ForceOffDutyAsync(player, new[] { target }),
+                    "revive"   => await AdminReviveAsync(player, new[] { target }),
+                    "endcall"  => await EndCallAsync(player, new[] { target }),
+                    "teleport" => TeleportTo(player, target),
+                    _          => CommandResult.Failed("Unknown admin action."),
+                };
+
+                Reply(player, result);
+            }
+            catch (Exception ex)
+            {
+                Log.Error($"Admin action {action} failed for {player.Name}", ex);
+                Reply(player, CommandResult.Failed("That action failed. Check the server console."));
+            }
+
+            await SendAdminStateAsync(player, TrimQuery(query));
+        }
+
+        private CommandResult TeleportTo(Player admin, string target)
+        {
+            if (!int.TryParse(target, out var id) || !TryGetPlayer(id, out var player)) return TargetNotFound(target);
+
+            var position = API.GetEntityCoords(API.GetPlayerPed(player.Handle));
+            if (position == Vector3.Zero) return CommandResult.Failed("Teleporting needs OneSync to find the player.");
+
+            TriggerClientEvent(admin, EventNames.ClientAdminTeleport, position.X, position.Y, position.Z);
+            Audit(AuditActions.AdminTeleport, admin, GetLicense(player), $"to {player.Name}");
+            return CommandResult.Done($"Teleported to {player.Name}.");
         }
 
         private bool IsOnRoster(string playerHandle, Department department)
@@ -56,7 +105,7 @@ private async void OnAdminRosterSet([FromSource] Player player, string license,
             }
             catch (Exception ex)
             {
-                ServerLog.Error($"Roster change failed for {player.Name}", ex);
+                Log.Error($"Roster change failed for {player.Name}", ex);
                 Notify(player, "~r~Roster change failed. Check the server console.");
             }
         }
@@ -111,6 +160,10 @@ private async Task SendAdminStateAsync(Player admin, string? query)
                         Online      = true,
                         ServerId    = ServerId(p.Player),
                         Departments = _roster.DepartmentsFor(p.License!),
+                        Callsign    = cached?.Callsign ?? string.Empty,
+                        Agency      = cached is null ? string.Empty : ConfigManager.Territories.FindAgency(cached.Agency)?.Name ?? string.Empty,
+                        OnDuty      = cached?.IsOnDuty ?? false,
+                        Down        = _downed.Contains(ServerId(p.Player)),
                     };
                 })
                 .OrderBy(p => p.Name, StringComparer.OrdinalIgnoreCase)
@@ -118,6 +171,34 @@ private async Task SendAdminStateAsync(Player admin, string? query)
 
             var onlineLicenses = online.Select(p => p.License).ToList();
             var results = (await _roster.SearchAsync(query)).Where(p => !onlineLicenses.Contains(p.License)).ToList();
+            foreach (var player in online.Concat(results).Where(p => p.Department != Department.None))
+                player.RankName = ConfigManager.RanksFor(player.Department).NameFor(player.Rank);
+
+            var snapshot = _dispatch.CreateSnapshot();
+            var calls = snapshot.Calls.Select(call => new AdminCall
+            {
+                Id         = call.Id,
+                Name       = call.Name,
+                Code       = (int)call.Priority,
+                Department = call.Department,
+                Territory  = ConfigManager.Territories.FindTerritory(call.Territory)?.Name,
+                Units      = call.Units
+                    .Select(id => snapshot.Units.FirstOrDefault(u => u.ServerId == id)?.Callsign)
+                    .Where(callsign => callsign is not null)
+                    .Select(callsign => callsign!)
+                    .ToList(),
+                Emergency  = call.IsEmergency,
+            }).ToList();
+
+            var audit = _db.IsReady
+                ? (await _db.Players.GetAuditAsync(AdminAuditLimit)).Select(entry => new AdminAudit
+                {
+                    CreatedAt = entry.CreatedAt,
+                    Action    = entry.Action,
+                    ActorName = entry.ActorName,
+                    Details   = entry.Details,
+                }).ToList()
+                : new List<AdminAudit>();
 
             var state = new AdminState
             {
@@ -125,6 +206,11 @@ private async Task SendAdminStateAsync(Player admin, string? query)
                 Query               = query,
                 Online              = online,
                 Results             = results,
+                Calls               = calls,
+                Audit               = audit,
+                Server              = DiagnosticFacts(),
+                Warnings            = StartupWarnings(),
+                Addons              = Addons(),
             };
 
             TriggerClientEvent(admin, EventNames.ClientAdminState, JsonConvert.SerializeObject(state));
diff --git a/FivePRS.Server/ServerBrain.Security.cs b/FivePRS.Server/ServerBrain.Security.cs
index cbab8e2..9955eff 100644
--- a/FivePRS.Server/ServerBrain.Security.cs
+++ b/FivePRS.Server/ServerBrain.Security.cs
@@ -15,7 +15,7 @@ private bool Allow(Player player, string bucket, Func<RateLimitSettings, RateLim
         {
             var result = _rateLimiter.Check(player.Handle, bucket, limit(ConfigManager.Settings.RateLimits));
             if (result == RateLimitResult.LimitedFirst)
-                Debug.WriteLine($"[FivePRS] {player.Name} ({player.Handle}) is sending too many {bucket} requests; ignoring them for now.");
+                Log.Warn($"{player.Name} ({player.Handle}) is sending too many {bucket} requests. Ignoring them for now.");
             return result == RateLimitResult.Allowed;
         }
 
diff --git a/FivePRS.Server/ServerBrain.Street.cs b/FivePRS.Server/ServerBrain.Street.cs
index da1b668..4729e50 100644
--- a/FivePRS.Server/ServerBrain.Street.cs
+++ b/FivePRS.Server/ServerBrain.Street.cs
@@ -3,6 +3,8 @@
 using CitizenFX.Core;
 using FivePRS.Core.Civilian;
 using FivePRS.Core.Events;
+using FivePRS.Core.Models;
+using FivePRS.Core.Police;
 using FivePRS.Server.Civilian;
 using Newtonsoft.Json;
 
@@ -19,8 +21,20 @@ private void RegisterStreetEvents()
         {
             EventHandlers[EventNames.ServerStopIdentify] += new Action<Player, int, bool>(OnStopIdentify);
             EventHandlers[EventNames.ServerStopPlate]    += new Action<Player, string, string, int, bool>(OnStopPlate);
+            EventHandlers[EventNames.ServerRunPlate]     += new Action<Player, string, string, int, bool, bool>(OnRunPlate);
+            EventHandlers[EventNames.ServerRunPerson]    += new Action<Player, int, bool>(OnRunPerson);
         }
 
+        private void OnRunPlate([FromSource] Player player, string plate, string model, int driverSeed, bool driverFemale, bool hasDriver) =>
+            RunLookup(player, Lookups, (_, __) => _street is null
+                ? Task.FromResult<(LookupResult?, string?)>((null, "Records are not available yet."))
+                : _street.PlateAsync(plate, model, hasDriver ? StreetProfiles.Person(driverSeed, driverFemale) : null));
+
+        private void OnRunPerson([FromSource] Player player, int seed, bool female) =>
+            RunLookup(player, Lookups, (_, __) => _street is null
+                ? Task.FromResult<(LookupResult?, string?)>((null, "Records are not available yet."))
+                : _street.IdentifyAsync(seed, female));
+
         private void OnStopIdentify([FromSource] Player player, int seed, bool female) =>
             RunStop(player, StopPerson, street => street.IdentifyAsync(seed, female));
 
@@ -40,14 +54,14 @@ private async void RunStop(Player player, string kind, Func<StreetService, Task<
             try
             {
                 var (result, error) = await action(_street);
-                var json = result is null ? string.Empty : JsonConvert.SerializeObject(result);
+                var json = result is null ? string.Empty : JsonConvert.SerializeObject(RecordAccess.Filter(result, Department.Police));
 
                 if (result is not null) TriggerClientEvent(player, EventNames.ClientLookupResult, json);
                 TriggerClientEvent(player, EventNames.ClientStopResult, kind, json, error ?? string.Empty);
             }
             catch (Exception ex)
             {
-                ServerLog.Error($"Traffic stop check failed for {player.Name}", ex);
+                Log.Error($"Traffic stop check failed for {player.Name}", ex);
                 TriggerClientEvent(player, EventNames.ClientStopResult, kind, string.Empty, "Something went wrong. Please try again.");
             }
         }
diff --git a/FivePRS.Server/ServerBrain.Terminal.cs b/FivePRS.Server/ServerBrain.Terminal.cs
index d5706a1..fff5bbe 100644
--- a/FivePRS.Server/ServerBrain.Terminal.cs
+++ b/FivePRS.Server/ServerBrain.Terminal.cs
@@ -3,6 +3,7 @@
 using CitizenFX.Core;
 using FivePRS.Core.Config;
 using FivePRS.Core.Events;
+using FivePRS.Core.Models;
 
 namespace FivePRS.Server
 {
@@ -11,6 +12,7 @@ public partial class ServerBrain
         private void RegisterTerminalEvents()
         {
             EventHandlers[EventNames.ServerSetWallpaper] += new Action<Player, string>(OnSetWallpaper);
+            EventHandlers[EventNames.ServerSaveSettings] += new Action<Player, string>(OnSaveSettings);
         }
 
         private async void OnSetWallpaper([FromSource] Player player, string value)
@@ -29,18 +31,39 @@ private async void OnSetWallpaper([FromSource] Player player, string value)
             try
             {
                 await _db.Preferences.SetWallpaperAsync(license, wallpaper);
-                TriggerClientEvent(player, EventNames.ClientPreferences, wallpaper);
+                await SendPreferencesAsync(player, license);
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Saving the wallpaper failed for {player.Name}: {ex.Message}");
+                Log.Warn($"Could not save {player.Name}'s wallpaper", ex);
+            }
+        }
+
+        private async void OnSaveSettings([FromSource] Player player, string json)
+        {
+            if (!Allow(player, "civilian", l => l.Civilian)) return;
+
+            var license = GetLicense(player);
+            if (license is null || !_db.IsReady) return;
+
+            try
+            {
+                await _db.Preferences.SetSettingsAsync(license, TerminalPreferences.Parse(json).ToJson());
+                await SendPreferencesAsync(player, license);
+            }
+            catch (Exception ex)
+            {
+                Log.Warn($"Could not save {player.Name}'s terminal settings", ex);
             }
         }
 
         private async Task SendPreferencesAsync(Player player, string license)
         {
             if (!_db.IsReady) return;
-            TriggerClientEvent(player, EventNames.ClientPreferences, await _db.Preferences.GetWallpaperAsync(license));
+
+            var wallpaper = await _db.Preferences.GetWallpaperAsync(license);
+            var settings  = TerminalPreferences.Parse(await _db.Preferences.GetSettingsAsync(license));
+            TriggerClientEvent(player, EventNames.ClientPreferences, wallpaper, settings.ToJson());
         }
     }
 }
diff --git a/FivePRS.Server/ServerBrain.Updates.cs b/FivePRS.Server/ServerBrain.Updates.cs
index ef1dabe..a2a615f 100644
--- a/FivePRS.Server/ServerBrain.Updates.cs
+++ b/FivePRS.Server/ServerBrain.Updates.cs
@@ -53,7 +53,7 @@ private async Task CheckForUpdateAsync()
             var response = await HttpBridge.GetAsync(ReleaseFeed.ReleasesUrl(settings.Repository), accept: GitHubAccept);
             if (!response.Ok)
             {
-                Debug.WriteLine($"[FivePRS] Could not check for updates: {response.Error}");
+                Log.Warn($"Could not check for updates: {response.Error}");
                 return;
             }
 
@@ -62,7 +62,7 @@ private async Task CheckForUpdateAsync()
 
             if (_availableUpdate is null)
             {
-                if (first) Debug.WriteLine($"[FivePRS] FivePRS {installed} is up to date.");
+                if (first) Log.Info("No updates available.");
                 return;
             }
 
@@ -70,10 +70,10 @@ private async Task CheckForUpdateAsync()
             if (_announcedVersion == version) return;
             _announcedVersion = version;
 
-            Debug.WriteLine($"[FivePRS] FivePRS {version} is available. You have {installed}. Release notes: {_availableUpdate.Url}");
+            Log.Warn($"FivePRS {version} is available (you have {installed}). Run fiveprs_update to install it.");
             foreach (var line in ReleaseFeed.Summary(_availableUpdate.Notes).Split('\n').Where(line => line.Length > 0))
-                Debug.WriteLine($"[FivePRS]   {line}");
-            Debug.WriteLine("[FivePRS] Run fiveprs_update in the server console to download it.");
+                Log.Info($"  {line}");
+            Log.Info($"Release notes: {_availableUpdate.Url}");
 
             foreach (var player in Players.Where(player => _permissions.IsAdmin(player.Handle)))
                 NotifyUpdate(player);
@@ -85,9 +85,9 @@ private void NotifyUpdate(Player player)
             Notify(player, $"Update | ~g~FivePRS {_availableUpdate.Version} is available.~w~ Run fiveprs_update in the server console.");
         }
 
-        private async Task<string> DownloadUpdateAsync(Player? caller, string[] args)
+        private async Task<CommandResult> DownloadUpdateAsync(Player? caller, string[] args)
         {
-            if (_downloadingUpdate) return "An update is already downloading.";
+            if (_downloadingUpdate) return CommandResult.Failed("An update is already downloading.");
 
             _downloadingUpdate = true;
             try
@@ -95,9 +95,9 @@ private async Task<string> DownloadUpdateAsync(Player? caller, string[] args)
                 await CheckForUpdateAsync();
 
                 var release = _availableUpdate;
-                if (release is null) return $"FivePRS {InstalledVersion()} is up to date.";
+                if (release is null) return CommandResult.Done($"FivePRS {InstalledVersion()} is up to date.");
                 if (release.AssetUrl is null)
-                    return $"FivePRS {release.Version} has no {ConfigManager.Settings.Updates.AssetName} to download. Get it from {release.Url}";
+                    return CommandResult.Failed($"FivePRS {release.Version} has no {ConfigManager.Settings.Updates.AssetName} to download. Get it from {release.Url}");
 
                 var version      = release.Version.ToString();
                 var resourcePath = Resource.Path;
@@ -108,18 +108,18 @@ private async Task<string> DownloadUpdateAsync(Player? caller, string[] args)
 
                 Reply(caller, $"Downloading FivePRS {version}...");
                 var download = await HttpBridge.GetAsync(release.AssetUrl, zipRelative, check: "zip", timeoutMs: DownloadTimeoutMs);
-                if (!download.Ok) return $"The download failed: {download.Error}";
+                if (!download.Ok) return CommandResult.Failed($"The download failed: {download.Error}");
 
                 try
                 {
                     var extracted = ExtractRelease(zipPath, target);
-                    return $"FivePRS {version} is ready in {extracted}. Stop the server, copy everything in that folder over resources/fiveprs, and start it again. " +
-                           $"Your config/ and data/ folders are not included, so your settings and database are kept. Release notes: {release.Url}";
+                    return CommandResult.Done($"FivePRS {version} is ready in {extracted}. Stop the server, copy everything in that folder over resources/fiveprs, and start it again. " +
+                                              $"Your config/ and data/ folders are not included, so your settings and database are kept. Release notes: {release.Url}");
                 }
                 catch (Exception ex)
                 {
-                    return $"FivePRS {version} was downloaded to {zipPath}, but it could not be unpacked ({ex.Message}). " +
-                           "Unpack it yourself and copy it over resources/fiveprs without its config/ and data/ folders.";
+                    return CommandResult.Failed($"FivePRS {version} was downloaded to {zipPath}, but it could not be unpacked ({ex.Message}). " +
+                                                "Unpack it yourself and copy it over resources/fiveprs without its config/ and data/ folders.");
                 }
             }
             finally
diff --git a/FivePRS.Server/ServerBrain.cs b/FivePRS.Server/ServerBrain.cs
index a7f9b07..f87e3fa 100644
--- a/FivePRS.Server/ServerBrain.cs
+++ b/FivePRS.Server/ServerBrain.cs
@@ -3,15 +3,18 @@
 using System.Collections.Generic;
 using System.Globalization;
 using System.IO;
+using System.Linq;
 using System.Threading.Tasks;
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
 using FivePRS.Core.Config;
 using FivePRS.Core.Events;
+using FivePRS.Core.Logging;
 using FivePRS.Core.Models;
 using FivePRS.Server.Civilian;
 using FivePRS.Server.Database;
 using FivePRS.Server.Http;
+using FivePRS.Server.Logging;
 using FivePRS.Server.Dispatch;
 using FivePRS.Server.Permissions;
 using Newtonsoft.Json;
@@ -20,6 +23,8 @@ namespace FivePRS.Server
 {
     public partial class ServerBrain : BaseScript
     {
+        private static readonly Logger Log = Logger.For("Server");
+
         private const int SnapshotIntervalMs = 5_000;
         private const int MaxCalloutCatalogJson = 200_000;
 
@@ -34,15 +39,14 @@ public partial class ServerBrain : BaseScript
         public ServerBrain()
         {
             Resource.Capture();
-            foreach (var name in RetiredFiles.Remove(Path.Combine(Resource.Path, "server"), warning => Debug.WriteLine($"[FivePRS] WARNING: {warning}")))
-                Debug.WriteLine($"[FivePRS] Removed server/{name}, left over from an older FivePRS version.");
+            ServerLogging.Start(Resource.Path);
+            foreach (var name in RetiredFiles.Remove(Path.Combine(Resource.Path, "server"), warning => Log.Warn(warning)))
+                Log.Info($"Removed server/{name}, left over from an older version.");
             API.SetConvarServerInfo("fiveprs_version", InstalledVersion().ToString());
             MainThread.Enable();
-            ConfigManager.Log = message => Debug.WriteLine(message);
             var resource = Resource.Name;
-            ConfigManager.LoadSettings(API.LoadResourceFile(resource, "config/settings.json"));
-            ConfigManager.LoadJurisdictions(API.LoadResourceFile(resource, "config/jurisdictions.json"));
-            ConfigManager.LoadLicenses(API.LoadResourceFile(resource, "config/licenses.json"));
+            ConfigLayout.Update(Resource.Path);
+            ConfigManager.LoadAll(path => API.LoadResourceFile(resource, path));
 
             _dispatch    = new DispatchService(
                 () => DateTime.UtcNow,
@@ -83,6 +87,7 @@ public ServerBrain()
             RegisterUpdates();
             RegisterDiagnostics();
             RegisterStreetEvents();
+            RegisterReportEvents();
             RegisterDeathEvents();
 
             _ = ServerIcon.ApplyDefaultAsync(ConfigManager.Settings.Branding.ServerIcon);
@@ -105,31 +110,31 @@ private async Task InitDbAsync()
                 var dbType = dbTypeRaw == "mysql" ? DatabaseType.MySQL : DatabaseType.SQLite;
                 _databaseType = dbType;
                 await _db.InitializeAsync(dbType, string.IsNullOrEmpty(connString) ? null : connString);
-                _civilians = new CivilianService(_db.Civilians, () => ConfigManager.Settings, () => ConfigManager.Licenses, () => DateTime.UtcNow);
-                _lookup    = new LookupService(_db.Civilians, () => ConfigManager.Settings, () => ConfigManager.Licenses);
+                _civilians = new CivilianService(_db.Civilians, _db.Photos, () => ConfigManager.Settings, () => ConfigManager.Licenses, () => DateTime.UtcNow);
+                _lookup    = new LookupService(_db.Civilians, _db.Photos, () => ConfigManager.Settings, () => ConfigManager.Licenses);
                 _street    = new StreetService(_db.Civilians, _lookup);
+                _reports   = new ReportService(_db.Reports, _db.Civilians, _street);
                 _appearances = new AppearanceService(_db.Civilians, _db.Appearances, () => ConfigManager.Settings.Creator);
                 _roster    = new RosterService(_db.Roster);
                 await _roster.LoadAsync();
 
                 LogStartup();
-                Debug.WriteLine("[FivePRS] ServerBrain online.");
             }
             catch (Exception ex) when (ex is NotSupportedException || ex is DatabaseSetupException)
             {
-                Debug.WriteLine($"[FivePRS] FATAL: {ex.Message}");
+                Log.Error($"FivePRS could not start: {ex.Message}");
             }
             catch (UnauthorizedAccessException ex)
             {
-                Debug.WriteLine($"[FivePRS] FATAL: {ex.Message} The server's user account needs write access to the fiveprs resource folder.");
+                Log.Error($"FivePRS could not start: {ex.Message} The server needs write access to the fiveprs folder.");
             }
             catch (DatabaseQueryException ex)
             {
-                Debug.WriteLine($"[FivePRS] FATAL: The database didn't start: {ex.Message}");
+                Log.Error($"The database didn't start: {ex.Message}");
             }
             catch (Exception ex)
             {
-                ServerLog.Error("FATAL: The database didn't start", ex);
+                Log.Error("The database didn't start", ex);
             }
         }
 
@@ -165,7 +170,7 @@ private async void OnPlayerConnecting(
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Error loading {playerName}: {ex.Message}");
+                Log.Error($"Could not load {playerName}", ex);
                 deferrals.done("Error loading your profile. Please try again.");
             }
         }
@@ -180,7 +185,11 @@ private void OnPlayerDropped([FromSource] Player player, string reason)
             if (license is null) return;
 
             if (_cache.TryRemove(license, out var data) && data.IsOnDuty)
-                _ = _db.UpdateDutyStatusAsync(license, false);
+            {
+                data.IsOnDuty = false;
+                EndShift(data);
+                _ = _db.SavePlayerAsync(data);
+            }
 
             _ = ForgetPositionAsync(license);
         }
@@ -209,7 +218,7 @@ private async void OnPlayerReady([FromSource] Player player)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Error sending profile to {player.Name}: {ex.Message}");
+                Log.Error($"Could not send {player.Name}'s profile", ex);
             }
         }
 
@@ -265,7 +274,7 @@ private async void OnEnterService([FromSource] Player player, int departmentId,
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Error entering service for {player.Name}: {ex.Message}");
+                Log.Error($"Could not put {player.Name} into service", ex);
                 TriggerClientEvent(player, EventNames.ClientEntryRejected, "Something went wrong. Please try again.");
             }
         }
@@ -296,13 +305,14 @@ private static void HandOverProfile(dynamic deferrals, PlayerData data)
                     {
                         ["name"]   = data.Name,
                         ["rank"]   = data.Rank,
+                        ["rankName"] = data.Department == Department.None ? string.Empty : data.RankName(),
                         ["agency"] = agency,
                     },
                 });
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Loading screen handover failed: {ex.Message}");
+                Log.Warn("Loading screen handover failed", ex);
             }
         }
 
@@ -327,7 +337,7 @@ private async void OnToggleDuty([FromSource] Player player)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Error toggling duty for {player.Name}: {ex.Message}");
+                Log.Error($"Could not change duty for {player.Name}", ex);
             }
         }
 
@@ -342,11 +352,11 @@ private void OnRegisterCallouts([FromSource] Player player, string json)
                 if (definitions is null) return;
 
                 if (_dispatch.RegisterCallouts(definitions, ReadMaxXp()) == 0) return;
-                Debug.WriteLine($"[FivePRS] Dispatch catalog has {_dispatch.CatalogCount} callout(s).");
+                Log.Debug($"Dispatch catalog has {_dispatch.CatalogCount} callouts.");
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Invalid callout catalog from {player.Name}: {ex.Message}");
+                Log.Warn($"Invalid callout catalog from {player.Name}", ex);
             }
         }
 
@@ -381,18 +391,26 @@ private void OnSetUnitStatus([FromSource] Player player, int status)
             if (!Allow(player, "dispatch", l => l.Dispatch)) return;
             if (!Enum.IsDefined(typeof(UnitStatus), status)) return;
 
-            if (!_dispatch.SetStatus(ServerId(player), (UnitStatus)status))
-                Notify(player, "~r~Status unchanged.~w~ End your active callout first.");
+            var id = ServerId(player);
+            if (!_dispatch.UnitIds.Contains(id))
+                Notify(player, "~r~You must be on duty to set your status.");
+            else if (!_dispatch.SetStatus(id, (UnitStatus)status))
+                Notify(player, "~r~Status unchanged.~w~ End your active callout or answer your call offer first.");
         }
 
         private void OnAttachToCall([FromSource] Player player, string callId)
         {
             if (!Allow(player, "dispatch", l => l.Dispatch)) return;
-            if (!IsCallId(callId)) return;
+            var id = ServerId(player);
+            if (!_dispatch.UnitIds.Contains(id))
+            {
+                Notify(player, "~r~You must be on duty to respond to calls.");
+                return;
+            }
 
-            if (!_dispatch.Attach(ServerId(player), callId))
+            if (!IsCallId(callId) || !_dispatch.Attach(id, callId))
             {
-                Notify(player, $"~r~Unable to attach to call #{callId}.~w~ Check the ID and your status.");
+                Notify(player, $"~r~Unable to attach to call #{callId}.~w~ Check the call is active and you aren't already on a call.");
                 return;
             }
 
@@ -434,6 +452,7 @@ private async Task AwardXpAsync(int unitId, int baseAmount, string callId)
             if (player is null || !TryGetCached(player, out _, out var data)) return;
 
             var awardedXP = (int)Math.Min(Math.Max(baseAmount * ReadXpMultiplier(), 0), ReadMaxXp());
+            data.CallsCompleted++;
 
             try
             {
@@ -443,7 +462,7 @@ private async Task AwardXpAsync(int unitId, int baseAmount, string callId)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Error awarding XP for call #{callId}: {ex.Message}");
+                Log.Error($"Could not award XP for call #{callId}", ex);
             }
         }
 
@@ -452,14 +471,31 @@ private async Task SetDutyAsync(Player player, PlayerData data, bool onDuty)
             data.IsOnDuty = onDuty;
 
             if (onDuty)
+            {
                 _dispatch.SetOnDuty(ServerId(player), data.Name, data.Department, data.Rank, data.Agency, data.Callsign);
+                data.ShiftStartedAt = DateTime.UtcNow;
+            }
             else
+            {
                 _dispatch.SetOffDuty(ServerId(player));
+                EndShift(data);
+            }
 
             TriggerClientEvent(player, EventNames.ClientDutyStatusChanged, onDuty, (int)data.Department);
-            await _db.UpdateDutyStatusAsync(data.License, onDuty);
+            SendPlayerData(player, data);
+            await _db.SavePlayerAsync(data);
+            if (onDuty && ReportService.CanRead(data.Department)) await PushReportsAsync(data.License, null);
+
+            Log.Info($"{data.Name} is {(onDuty ? "on" : "off")} duty.");
+        }
+
+        private void EndShift(PlayerData data)
+        {
+            if (data.ShiftStartedAt is not { } started) return;
 
-            Debug.WriteLine($"[FivePRS] {data.Name} is now {(onDuty ? "ON" : "OFF")} duty.");
+            data.ShiftStartedAt = null;
+            var seconds = (long)data.DutySeconds + (long)Math.Max(0, (DateTime.UtcNow - started).TotalSeconds);
+            data.DutySeconds = (int)Math.Min(int.MaxValue, seconds);
         }
 
         private async Task ChangeDepartmentAsync(Player player, PlayerData data, Department department)
@@ -475,7 +511,7 @@ private async Task ChangeDepartmentAsync(Player player, PlayerData data, Departm
 
         private async Task GrantXpAsync(Player player, PlayerData data, int amount)
         {
-            var rankedUp = data.AddXP(amount);
+            var rankedUp = data.Ladder().AddXp(data, amount);
             await _db.SavePlayerAsync(data);
             SendPlayerData(player, data);
 
@@ -483,8 +519,8 @@ private async Task GrantXpAsync(Player player, PlayerData data, int amount)
 
             _dispatch.UpdateRank(ServerId(player), data.Rank);
             TriggerClientEvent(player, EventNames.ClientRankedUp, data.Rank);
-            Audit(AuditActions.RankUp, player, data.License, $"rank {data.Rank}");
-            Debug.WriteLine($"[FivePRS] {data.Name} ranked up to Rank {data.Rank}.");
+            Audit(AuditActions.RankUp, player, data.License, $"rank {data.Rank} ({data.RankName()})");
+            Log.Success($"{data.Name} was promoted to {data.RankName()}.");
         }
 
         private void Audit(string action, Player? actor, string? targetLicense, string details)
@@ -511,7 +547,7 @@ private async Task WriteAuditAsync(AuditEntry entry)
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Failed to write audit entry '{entry.Action}': {ex.Message}");
+                Log.Error($"Could not write audit entry '{entry.Action}'", ex);
             }
         }
 
@@ -521,7 +557,7 @@ private async Task<PlayerData> LoadProfileAsync(string license, string playerNam
             if (data is null)
             {
                 data = new PlayerData { License = license };
-                Debug.WriteLine($"[FivePRS] New player registered: {playerName} ({license})");
+                Log.Info($"New player: {playerName}.");
             }
 
             data.Name     = playerName;
diff --git a/FivePRS.Server/ServerIcon.cs b/FivePRS.Server/ServerIcon.cs
index 88bb9ad..e80dd96 100644
--- a/FivePRS.Server/ServerIcon.cs
+++ b/FivePRS.Server/ServerIcon.cs
@@ -3,6 +3,7 @@
 using System.Threading.Tasks;
 using CitizenFX.Core;
 using CitizenFX.Core.Native;
+using FivePRS.Core.Logging;
 using FivePRS.Server.Http;
 
 namespace FivePRS.Server
@@ -11,6 +12,9 @@ internal static class ServerIcon
     {
         private const string RelativePath = "data/server_icon.png";
         private const string LoadCommandAce = "command.load_server_icon";
+        private const int ApplyTimeoutMs = 2_000;
+
+        private static readonly Logger Log = Logger.For("ServerIcon");
 
         public static async Task ApplyDefaultAsync(string url)
         {
@@ -18,13 +22,13 @@ public static async Task ApplyDefaultAsync(string url)
             {
                 await ApplyAsync(url);
             }
-            catch (UnauthorizedAccessException ex)
+            catch (UnauthorizedAccessException)
             {
-                Debug.WriteLine($"[FivePRS] Could not set the server icon: {ex.Message} The server's user account needs write access to the fiveprs resource folder.");
+                Log.Warn("Could not set the server icon. The server needs write access to the fiveprs folder.");
             }
             catch (Exception ex)
             {
-                Debug.WriteLine($"[FivePRS] Could not set the server icon: {ex.Message}");
+                Log.Warn("Could not set the server icon", ex);
             }
         }
 
@@ -41,9 +45,13 @@ private static async Task ApplyAsync(string url)
             var result = await HttpBridge.GetAsync(url, RelativePath, check: "png");
             if (!result.Ok)
             {
-                Debug.WriteLine($"[FivePRS] Could not download the server icon from {url}: {result.Error}");
-                if (!File.Exists(path)) return;
-                Debug.WriteLine("[FivePRS] Using the previously downloaded server icon.");
+                if (!File.Exists(path))
+                {
+                    Log.Warn($"Could not download the server icon: {result.Error}");
+                    return;
+                }
+
+                Log.Debug($"Could not download the server icon ({result.Error}), using the saved copy.");
             }
 
             if (HasIcon()) return;
@@ -51,18 +59,20 @@ private static async Task ApplyAsync(string url)
             var resource = Resource.Name;
             if (!API.IsPrincipalAceAllowed($"resource.{resource}", LoadCommandAce))
             {
-                Debug.WriteLine(
-                    $"[FivePRS] FivePRS is not allowed to load the server icon. Add \"add_ace resource.{resource} {LoadCommandAce} allow\" " +
-                    "to server.cfg, or set fiveprs_server_icon false.");
+                Log.Warn($"Server icon skipped. Add \"add_ace resource.{resource} {LoadCommandAce} allow\" to server.cfg, or set fiveprs_server_icon false.");
                 return;
             }
 
             API.ExecuteCommand($"load_server_icon \"{path.Replace('\\', '/')}\"");
-            await BaseScript.Delay(0);
 
-            Debug.WriteLine(HasIcon()
-                ? "[FivePRS] Using the FivePRS server icon. Set your own with load_server_icon in server.cfg."
-                : "[FivePRS] load_server_icon did not set the server icon. Check the server console for the reason.");
+            var deadline = API.GetGameTimer() + ApplyTimeoutMs;
+            while (!HasIcon() && API.GetGameTimer() < deadline)
+                await BaseScript.Delay(100);
+
+            if (HasIcon())
+                Log.Info("Using the FivePRS server icon.");
+            else
+                Log.Warn("load_server_icon didn't set the server icon. Check the console above for the reason.");
         }
 
         private static bool IsEnabled() =>
diff --git a/FivePRS.Server/ServerLog.cs b/FivePRS.Server/ServerLog.cs
deleted file mode 100644
index 12cbca5..0000000
--- a/FivePRS.Server/ServerLog.cs
+++ /dev/null
@@ -1,41 +0,0 @@
-using System;
-using System.Reflection;
-using CitizenFX.Core;
-using CitizenFX.Core.Native;
-
-namespace FivePRS.Server
-{
-    internal static class ServerLog
-    {
-        private static bool _hinted;
-
-        public static bool DebugEnabled =>
-            string.Equals(API.GetConvar("fiveprs_debug", "false"), "true", StringComparison.OrdinalIgnoreCase);
-
-        public static void Error(string message, Exception ex)
-        {
-            Debug.WriteLine($"[FivePRS] {message}: {Summary(ex)}");
-
-            if (DebugEnabled)
-            {
-                Debug.WriteLine(ex.ToString());
-            }
-            else if (!_hinted)
-            {
-                _hinted = true;
-                Debug.WriteLine("[FivePRS] Set fiveprs_debug true in server.cfg to include full error details in the console.");
-            }
-        }
-
-        public static string Summary(Exception ex)
-        {
-            while (ex is AggregateException { InnerException: not null } || ex is TargetInvocationException { InnerException: not null } ||
-                   ex is TypeInitializationException { InnerException: not null })
-            {
-                ex = ex.InnerException!;
-            }
-
-            return ex.Message;
-        }
-    }
-}
diff --git a/FivePRS.Tests/AppearanceTests.cs b/FivePRS.Tests/AppearanceTests.cs
index 8c01fde..a6c31d0 100644
--- a/FivePRS.Tests/AppearanceTests.cs
+++ b/FivePRS.Tests/AppearanceTests.cs
@@ -71,7 +71,7 @@ public sealed class AppearanceServiceTests : IAsyncLifetime
         public async Task InitializeAsync()
         {
             _database  = await TestDatabase.CreateAsync();
-            _civilians = new CivilianService(_database.Store, () => new ResourceSettings(), () => new LicensesConfig(), () => new DateTime(2026, 10, 9));
+            _civilians = new CivilianService(_database.Store, _database.Photos, () => new ResourceSettings(), () => new LicensesConfig(), () => new DateTime(2026, 10, 9));
             _service   = new AppearanceService(_database.Store, _database.Appearances, () => new CreatorSettings());
             await _civilians.CreateCharacterAsync(Owner, "Jane", "Doe", "1990-01-01", "female");
         }
diff --git a/FivePRS.Tests/CivilianServiceTests.cs b/FivePRS.Tests/CivilianServiceTests.cs
index db70803..13e1c30 100644
--- a/FivePRS.Tests/CivilianServiceTests.cs
+++ b/FivePRS.Tests/CivilianServiceTests.cs
@@ -24,7 +24,7 @@ public async Task InitializeAsync()
         {
             _database = await TestDatabase.CreateAsync();
             _store = _database.Store;
-            _service = new CivilianService(_store, () => _settings, () => new LicensesConfig(), () => new DateTime(2026, 10, 9));
+            _service = new CivilianService(_store, _database.Photos, () => _settings, () => new LicensesConfig(), () => new DateTime(2026, 10, 9));
         }
 
         public Task DisposeAsync()
diff --git a/FivePRS.Tests/IdentityTests.cs b/FivePRS.Tests/IdentityTests.cs
new file mode 100644
index 0000000..a26bc1e
--- /dev/null
+++ b/FivePRS.Tests/IdentityTests.cs
@@ -0,0 +1,113 @@
+using System;
+using System.Linq;
+using FivePRS.Core.Civilian;
+using FivePRS.Core.Config;
+using FivePRS.Core.Models;
+using Xunit;
+
+namespace FivePRS.Tests
+{
+    public class IdentityTests
+    {
+        [Theory]
+        [InlineData("")]
+        [InlineData("https://cdn.example.com/photo.png")]
+        [InlineData("data:image/jpeg;base64,/9j/4AAQSkZJRgABAQ==")]
+        public void Photo_AcceptsLinksMugshotsAndRemoval(string photo)
+        {
+            Assert.True(CivilianRules.TryNormalizePhoto(photo, out _));
+        }
+
+        [Theory]
+        [InlineData("http://example.com/photo.png")]
+        [InlineData("javascript:alert(1)")]
+        [InlineData("https://example.com/a\"onerror=\"x.png")]
+        [InlineData("data:image/png;base64,AAAA")]
+        [InlineData("data:image/jpeg;base64,<script>")]
+        public void Photo_RejectsUnsafeValues(string photo)
+        {
+            Assert.False(CivilianRules.TryNormalizePhoto(photo, out _));
+        }
+
+        [Fact]
+        public void Photo_RejectsOversizedMugshots()
+        {
+            var photo = CivilianRules.PhotoDataPrefix + new string('A', CivilianRules.MaxPhotoDataLength);
+            Assert.False(CivilianRules.TryNormalizePhoto(photo, out _));
+        }
+
+        [Fact]
+        public void LicenseNumber_IsStablePerCharacterAndType()
+        {
+            var first = CivilianRules.LicenseNumber("driver", 3);
+
+            Assert.Equal(first, CivilianRules.LicenseNumber("driver", 3));
+            Assert.NotEqual(first, CivilianRules.LicenseNumber("driver", 4));
+            Assert.NotEqual(first, CivilianRules.LicenseNumber("weapon", 3));
+            Assert.StartsWith("D", first);
+            Assert.Equal(8, first.Length);
+        }
+
+        [Fact]
+        public void StateId_UsesTheStateAbbreviation()
+        {
+            Assert.Equal("SA-10003", CivilianRules.StateId("SA", 3));
+        }
+
+        [Fact]
+        public void LicenseViews_FillCardDetailsForHeldLicenses()
+        {
+            var issued = new DateTime(2026, 10, 13, 0, 0, 0, DateTimeKind.Utc);
+            var config = new LicensesConfig();
+            var views = LicenseViews.Build(3, config, new[]
+            {
+                new LicenseInfo { CharacterId = 3, Type = "driver", Status = LicenseStatus.Valid, IssuedAt = issued },
+            });
+
+            var driver = views.Single(v => v.Type == "driver");
+            Assert.Equal(LicenseStatus.Valid, driver.Status);
+            Assert.Equal("C", driver.Class);
+            Assert.Equal(issued.AddDays(1825), driver.ExpiresAt);
+            Assert.Equal("DRIVER LICENSE", driver.Card.Title);
+
+            var weapon = views.Single(v => v.Type == "weapon");
+            Assert.Null(weapon.Status);
+            Assert.Null(weapon.ExpiresAt);
+        }
+
+        [Fact]
+        public void LicenseViews_NoExpiryWhenValidDaysIsZero()
+        {
+            var config = new LicensesConfig();
+            config.Types[0].ValidDays = 0;
+
+            var view = LicenseViews.Build(1, config, new[] { new LicenseInfo { Type = config.Types[0].Id, IssuedAt = DateTime.UtcNow } }).First();
+
+            Assert.Null(view.ExpiresAt);
+        }
+
+        [Theory]
+        [InlineData(null)]
+        [InlineData("")]
+        [InlineData("not json")]
+        [InlineData("{\"textSize\":\"huge\",\"terminalVolume\":400}")]
+        public void TerminalPreferences_ParseFallsBackToSafeValues(string? json)
+        {
+            var preferences = TerminalPreferences.Parse(json);
+
+            Assert.Contains(preferences.TextSize, new[] { "s", "m", "l" });
+            Assert.InRange(preferences.TerminalVolume, 0, 100);
+        }
+
+        [Fact]
+        public void TerminalPreferences_RoundTrip()
+        {
+            var preferences = TerminalPreferences.Parse("{\"textSize\":\"l\",\"clock24\":true,\"dispatchVolume\":40}");
+
+            Assert.Equal("l", preferences.TextSize);
+            Assert.True(preferences.Clock24);
+            Assert.Equal(40, preferences.DispatchVolume);
+            Assert.Equal(preferences.ToJson(), TerminalPreferences.Parse(preferences.ToJson()).ToJson());
+        }
+    }
+}
diff --git a/FivePRS.Tests/LoadoutConfigTests.cs b/FivePRS.Tests/LoadoutConfigTests.cs
index 5f9a1a6..e7b33ce 100644
--- a/FivePRS.Tests/LoadoutConfigTests.cs
+++ b/FivePRS.Tests/LoadoutConfigTests.cs
@@ -8,17 +8,6 @@ namespace FivePRS.Tests
 {
     public class LoadoutConfigTests
     {
-        [Theory]
-        [InlineData(1, LoadoutTier.Recruit)]
-        [InlineData(3, LoadoutTier.Officer)]
-        [InlineData(5, LoadoutTier.Senior)]
-        [InlineData(8, LoadoutTier.Command)]
-        [InlineData(20, LoadoutTier.Command)]
-        public void TierForRank_MapsRankBands(int rank, LoadoutTier expected)
-        {
-            Assert.Equal(expected, DepartmentLoadoutsConfig.TierForRank(rank));
-        }
-
         [Fact]
         public void Vehicles_Bcso_UsesSheriffModels()
         {
@@ -86,8 +75,8 @@ public void Uniform_AgencyWithoutFemale_HasNoFemaleOutfit()
         }
 
         [Theory]
-        [InlineData("police_loadouts.json", typeof(DepartmentLoadoutsConfig))]
-        [InlineData("police_vehicles.json", typeof(DepartmentVehiclesConfig))]
+        [InlineData("departments/police/loadouts.json", typeof(DepartmentLoadoutsConfig))]
+        [InlineData("departments/police/vehicles.json", typeof(DepartmentVehiclesConfig))]
         [InlineData("settings.json", typeof(ResourceSettings))]
         public void BundledConfigFile_MatchesBuiltInDefaults(string file, Type type)
         {
@@ -97,6 +86,14 @@ public void BundledConfigFile_MatchesBuiltInDefaults(string file, Type type)
             Assert.Equal(JsonConvert.SerializeObject(Activator.CreateInstance(type)), JsonConvert.SerializeObject(fromFile));
         }
 
+        [Fact]
+        public void Licenses_FileReplacesTheDefaultTypes()
+        {
+            var config = JsonConvert.DeserializeObject<LicensesConfig>("{ \"types\": [ { \"id\": \"driver\", \"name\": \"Driver\" } ] }")!;
+
+            Assert.Single(config.Types);
+        }
+
         private static string RepoRoot()
         {
             var dir = new DirectoryInfo(AppContext.BaseDirectory);
diff --git a/FivePRS.Tests/LoggingTests.cs b/FivePRS.Tests/LoggingTests.cs
new file mode 100644
index 0000000..5bd0828
--- /dev/null
+++ b/FivePRS.Tests/LoggingTests.cs
@@ -0,0 +1,72 @@
+using System;
+using System.Collections.Generic;
+using System.Reflection;
+using System.Threading.Tasks;
+using FivePRS.Core.Logging;
+using Xunit;
+
+namespace FivePRS.Tests
+{
+    public class LoggingTests
+    {
+        private static LogEntry Entry(LogLevel level, string message, Exception? exception = null) =>
+            new(DateTime.Now, level, "Test", message, exception);
+
+        [Theory]
+        [InlineData(LogLevel.Info, "^7")]
+        [InlineData(LogLevel.Success, "^2")]
+        [InlineData(LogLevel.Warning, "^3")]
+        [InlineData(LogLevel.Error, "^1")]
+        public void ConsoleSink_ColorsEachLevel(LogLevel level, string color)
+        {
+            var lines = new List<string>();
+            new ConsoleSink(lines.Add).Write(Entry(level, "Hello"));
+
+            Assert.Equal(new[] { $"^5[FivePRS]^7 {color}Hello^7" }, lines);
+        }
+
+        [Fact]
+        public void ConsoleSink_HidesDebugUnlessEnabled()
+        {
+            var lines = new List<string>();
+            new ConsoleSink(lines.Add).Write(Entry(LogLevel.Debug, "Hidden"));
+
+            Assert.Empty(lines);
+        }
+
+        [Fact]
+        public void ConsoleSink_ShowsTheCauseAndHintsOnce()
+        {
+            var lines = new List<string>();
+            var sink  = new ConsoleSink(lines.Add, "See the log file.");
+            var error = new AggregateException(new InvalidOperationException("Disk full"));
+
+            sink.Write(Entry(LogLevel.Error, "Save failed", error));
+            sink.Write(Entry(LogLevel.Error, "Save failed again", error));
+
+            Assert.Equal(new[]
+            {
+                "^5[FivePRS]^7 ^1Save failed: Disk full^7",
+                "^5[FivePRS]^7 See the log file.",
+                "^5[FivePRS]^7 ^1Save failed again: Disk full^7",
+            }, lines);
+        }
+
+        [Fact]
+        public void Cause_UnwrapsWrapperExceptions()
+        {
+            var inner   = new InvalidOperationException("Root");
+            var wrapped = new TargetInvocationException(new AggregateException(new TypeInitializationException("X", inner)));
+
+            Assert.Same(inner, LogEntry.Cause(wrapped));
+        }
+
+        [Fact]
+        public void Cause_KeepsPlainExceptions()
+        {
+            var error = new TaskCanceledException("Stopped");
+
+            Assert.Same(error, LogEntry.Cause(error));
+        }
+    }
+}
diff --git a/FivePRS.Tests/LookupServiceTests.cs b/FivePRS.Tests/LookupServiceTests.cs
index 594b7f8..072739c 100644
--- a/FivePRS.Tests/LookupServiceTests.cs
+++ b/FivePRS.Tests/LookupServiceTests.cs
@@ -3,6 +3,7 @@
 using System.Threading.Tasks;
 using FivePRS.Core.Civilian;
 using FivePRS.Core.Config;
+using FivePRS.Core.Models;
 using FivePRS.Server.Civilian;
 using FivePRS.Server.Database;
 using Xunit;
@@ -27,8 +28,8 @@ public async Task InitializeAsync()
         {
             _database  = await TestDatabase.CreateAsync();
             _store     = _database.Store;
-            _civilians = new CivilianService(_store, () => _settings, () => new LicensesConfig(), () => new DateTime(2026, 10, 9));
-            _lookup    = new LookupService(_store, () => _settings, () => new LicensesConfig());
+            _civilians = new CivilianService(_store, _database.Photos, () => _settings, () => new LicensesConfig(), () => new DateTime(2026, 10, 9));
+            _lookup    = new LookupService(_store, _database.Photos, () => _settings, () => new LicensesConfig());
 
             await _civilians.CreateCharacterAsync(Owner, "Trevor", "Philips", "1967-01-01", "Male");
             await _civilians.RegisterVehicleAsync(Owner, "TP 1", "Bodhi");
@@ -79,6 +80,27 @@ public async Task SearchByPlate_ReturnsOwnerRecord()
             Assert.NotNull((await _lookup.SearchByPlateAsync("NOPE 1")).Error);
         }
 
+        [Fact]
+        public async Task IssueRecord_RespectsDepartment()
+        {
+            var medic = new OfficerInfo { License = "license:medic", Name = "Medic Pixel", Callsign = "MEDIC-4", Department = Department.EMS };
+
+            Assert.NotNull(await _lookup.IssueRecordAsync(medic, _characterId, (int)RecordType.Citation, "Speeding", 100));
+            Assert.NotNull(await _lookup.IssueRecordAsync(Officer, _characterId, (int)RecordType.Medical, "Broken arm", 0));
+            Assert.Null(await _lookup.IssueRecordAsync(medic, _characterId, (int)RecordType.Medical, "Broken arm, splinted", 0));
+            Assert.Null(await _lookup.IssueRecordAsync(Officer, _characterId, (int)RecordType.Warrant, "Failure to appear", 0));
+
+            var medical = RecordAccess.Filter((await _lookup.GetRecordAsync(_characterId)).Result!, Department.Fire).Record!;
+            Assert.Equal(RecordType.Medical, Assert.Single(medical.Records).Type);
+            Assert.Empty(medical.Licenses);
+            Assert.Empty(medical.Vehicles);
+            Assert.NotNull(medical.Caution);
+
+            var police = RecordAccess.Filter((await _lookup.GetRecordAsync(_characterId)).Result!, Department.Police).Record!;
+            Assert.Equal(RecordType.Warrant, Assert.Single(police.Records).Type);
+            Assert.Null(police.Caution);
+        }
+
         [Fact]
         public async Task IssueRecord_ValidatesAndStoresOfficerDetails()
         {
diff --git a/FivePRS.Tests/PlayerDataTests.cs b/FivePRS.Tests/PlayerDataTests.cs
deleted file mode 100644
index 468dec1..0000000
--- a/FivePRS.Tests/PlayerDataTests.cs
+++ /dev/null
@@ -1,39 +0,0 @@
-using FivePRS.Core.Models;
-using Xunit;
-
-namespace FivePRS.Tests
-{
-    public class PlayerDataTests
-    {
-        [Fact]
-        public void AddXP_BelowThreshold_DoesNotRankUp()
-        {
-            var player = new PlayerData();
-
-            Assert.False(player.AddXP(99));
-            Assert.Equal(1, player.Rank);
-            Assert.Equal(99, player.XP);
-        }
-
-        [Fact]
-        public void AddXP_CrossingSeveralThresholds_RanksUpEachTime()
-        {
-            var player = new PlayerData();
-
-            Assert.True(player.AddXP(100 + 400 + 50));
-
-            Assert.Equal(3, player.Rank);
-            Assert.Equal(50, player.XP);
-        }
-
-        [Fact]
-        public void AddXP_NegativeAmount_IsIgnored()
-        {
-            var player = new PlayerData { XP = 10 };
-
-            player.AddXP(-500);
-
-            Assert.Equal(10, player.XP);
-        }
-    }
-}
diff --git a/FivePRS.Tests/RankLadderTests.cs b/FivePRS.Tests/RankLadderTests.cs
new file mode 100644
index 0000000..88c322a
--- /dev/null
+++ b/FivePRS.Tests/RankLadderTests.cs
@@ -0,0 +1,198 @@
+using System;
+using System.IO;
+using System.Linq;
+using FivePRS.Core.Config;
+using FivePRS.Core.Models;
+using FivePRS.Server;
+using Newtonsoft.Json;
+using Xunit;
+
+namespace FivePRS.Tests
+{
+    public class RankLadderTests : IDisposable
+    {
+        private readonly string _directory = Path.Combine(Path.GetTempPath(), $"fiveprs-config-{Guid.NewGuid():N}");
+
+        private static RankLadder Police() => new(DepartmentRanksConfig.Police());
+
+        [Theory]
+        [InlineData(1, LoadoutTier.Recruit)]
+        [InlineData(3, LoadoutTier.Officer)]
+        [InlineData(5, LoadoutTier.Senior)]
+        [InlineData(8, LoadoutTier.Command)]
+        [InlineData(20, LoadoutTier.Command)]
+        public void DefaultLadder_KeepsTheOriginalTierBands(int rank, LoadoutTier expected)
+        {
+            Assert.Equal(expected, Police().TierFor(rank));
+        }
+
+        [Fact]
+        public void DefaultLadder_KeepsTheOriginalXpCurve()
+        {
+            var ladder = Police();
+
+            for (var rank = 1; rank < ladder.Count; rank++)
+                Assert.Equal(rank * rank * 100, ladder.XpToNext(rank));
+        }
+
+        [Fact]
+        public void AddXp_CrossingSeveralThresholds_RanksUpEachTime()
+        {
+            var player = new PlayerData { Rank = 1 };
+
+            Assert.True(Police().AddXp(player, 100 + 400 + 50));
+
+            Assert.Equal(3, player.Rank);
+            Assert.Equal(50, player.XP);
+        }
+
+        [Fact]
+        public void AddXp_BelowThreshold_DoesNotRankUp()
+        {
+            var player = new PlayerData { Rank = 1 };
+
+            Assert.False(Police().AddXp(player, 99));
+            Assert.Equal(99, player.XP);
+        }
+
+        [Fact]
+        public void AddXp_NegativeAmount_IsIgnored()
+        {
+            var player = new PlayerData { Rank = 1, XP = 10 };
+
+            Police().AddXp(player, -500);
+
+            Assert.Equal(10, player.XP);
+        }
+
+        [Fact]
+        public void AddXp_StopsAtTheTopRankWithoutOverflowing()
+        {
+            var ladder = Police();
+            var player = new PlayerData { Rank = 1 };
+
+            Assert.True(ladder.AddXp(player, int.MaxValue));
+            Assert.False(ladder.AddXp(player, int.MaxValue));
+
+            Assert.Equal(ladder.Count, player.Rank);
+            Assert.Equal(0, ladder.XpToNext(player.Rank));
+        }
+
+        [Fact]
+        public void RanksAboveTheLadder_AreClampedToTheTop()
+        {
+            var ladder = Police();
+            var player = new PlayerData { Rank = 50 };
+
+            ladder.AddXp(player, 1);
+
+            Assert.Equal(ladder.Count, player.Rank);
+            Assert.Equal("Chief of Police", ladder.NameFor(50));
+        }
+
+        [Fact]
+        public void NameFor_UsesAgencyNamesAndFallsBack()
+        {
+            var config = DepartmentRanksConfig.Police();
+            config.Agencies["bcso"] = new() { "Deputy" };
+            var ladder = new RankLadder(config);
+
+            Assert.Equal("Deputy", ladder.NameFor(1, "BCSO"));
+            Assert.Equal("Probationary Officer", ladder.NameFor(2, "bcso"));
+            Assert.Equal("Cadet", ladder.NameFor(1, "lspd"));
+        }
+
+        [Fact]
+        public void Ladder_SortsByXpAndSkipsInvalidRanks()
+        {
+            var ladder = new RankLadder(JsonConvert.DeserializeObject<DepartmentRanksConfig>(
+                "{ \"ranks\": [ { \"name\": \"Two\", \"xp\": 50, \"tier\": \"senior\" }, { \"name\": \"\", \"xp\": 10 }, " +
+                "{ \"name\": \"One\", \"xp\": 0, \"tier\": \"Recruit\" } ] }")!);
+
+            Assert.Equal(2, ladder.Count);
+            Assert.Equal("One", ladder.NameFor(1));
+            Assert.Equal(LoadoutTier.Senior, ladder.TierFor(2));
+            Assert.Equal(50, ladder.XpToNext(1));
+        }
+
+        [Fact]
+        public void MinRankFor_PointsPastTheLadderWhenNoRankHasTheTier()
+        {
+            var ladder = new RankLadder(new DepartmentRanksConfig
+            {
+                Ranks = { new RankDef { Name = "Only", Tier = LoadoutTier.Recruit } },
+            });
+
+            Assert.Equal(1, ladder.MinRankFor(LoadoutTier.Recruit));
+            Assert.Equal(2, ladder.MinRankFor(LoadoutTier.Command));
+        }
+
+        [Theory]
+        [InlineData(Department.Police)]
+        [InlineData(Department.Fire)]
+        [InlineData(Department.EMS)]
+        public void BundledRanks_MatchTheBuiltInDefaults(Department department)
+        {
+            var file = Path.Combine(RepoRoot(), ConfigFiles.Department(department, ConfigFiles.Ranks));
+            var fromFile = JsonConvert.DeserializeObject<DepartmentRanksConfig>(File.ReadAllText(file));
+
+            Assert.Equal(JsonConvert.SerializeObject(ConfigManager.DefaultRanks(department)), JsonConvert.SerializeObject(fromFile));
+        }
+
+        [Fact]
+        public void ConfigLayout_MovesLegacyFilesAndAddsRanks()
+        {
+            Directory.CreateDirectory(Path.Combine(_directory, "config"));
+            File.WriteAllText(Path.Combine(_directory, "config", "police_loadouts.json"), "{}");
+            File.WriteAllText(Path.Combine(_directory, "config", "stations.json"), "{}");
+
+            Assert.Equal(2, ConfigLayout.MoveLegacyFiles(_directory));
+            Assert.Equal(3, ConfigLayout.CreateMissingRanks(_directory));
+
+            Assert.True(File.Exists(Path.Combine(_directory, "config", "departments", "police", "loadouts.json")));
+            Assert.True(File.Exists(Path.Combine(_directory, "config", "world", "stations.json")));
+            Assert.False(File.Exists(Path.Combine(_directory, "config", "stations.json")));
+
+            var written = JsonConvert.DeserializeObject<DepartmentRanksConfig>(
+                File.ReadAllText(Path.Combine(_directory, "config", "departments", "fire", "ranks.json")))!;
+            Assert.Equal("Fire Chief", written.Ranks.Last().Name);
+        }
+
+        [Fact]
+        public void ConfigLayout_KeepsTheNewFileWhenBothExist()
+        {
+            Directory.CreateDirectory(Path.Combine(_directory, "config", "world"));
+            File.WriteAllText(Path.Combine(_directory, "config", "stations.json"), "old");
+            File.WriteAllText(Path.Combine(_directory, "config", "world", "stations.json"), "new");
+
+            Assert.Equal(0, ConfigLayout.MoveLegacyFiles(_directory));
+            Assert.Equal("new", File.ReadAllText(Path.Combine(_directory, "config", "world", "stations.json")));
+        }
+
+        [Fact]
+        public void LoadAll_FallsBackToLegacyLocations()
+        {
+            var files = new System.Collections.Generic.Dictionary<string, string>
+            {
+                ["config/police_vehicles.json"] = "{ \"patrol\": { \"models\": [\"legacy\"] } }",
+            };
+
+            ConfigManager.LoadAll(path => files.TryGetValue(path, out var json) ? json : null);
+
+            Assert.Equal(new[] { "legacy" }, ConfigManager.VehiclesFor(Department.Police).Patrol.Models);
+        }
+
+        public void Dispose()
+        {
+            if (Directory.Exists(_directory)) Directory.Delete(_directory, true);
+        }
+
+        private static string RepoRoot()
+        {
+            var dir = new DirectoryInfo(AppContext.BaseDirectory);
+            while (dir is not null && !File.Exists(Path.Combine(dir.FullName, "FivePRS.sln")))
+                dir = dir.Parent;
+            return dir!.FullName;
+        }
+    }
+}
diff --git a/FivePRS.Tests/ReportServiceTests.cs b/FivePRS.Tests/ReportServiceTests.cs
new file mode 100644
index 0000000..0c787ac
--- /dev/null
+++ b/FivePRS.Tests/ReportServiceTests.cs
@@ -0,0 +1,127 @@
+using System;
+using System.Linq;
+using System.Threading.Tasks;
+using FivePRS.Core.Civilian;
+using FivePRS.Core.Config;
+using FivePRS.Core.Models;
+using FivePRS.Core.Police;
+using FivePRS.Server.Civilian;
+using Xunit;
+
+namespace FivePRS.Tests
+{
+    [Collection(TestDatabase.Collection)]
+    public sealed class ReportServiceTests : IAsyncLifetime
+    {
+        private static readonly OfficerInfo Medic = new() { License = "license:medic", Name = "Medic Pixel", Callsign = "MEDIC-1", Department = Department.EMS };
+        private static readonly OfficerInfo Partner = new() { License = "license:partner", Name = "Medic Two", Callsign = "MEDIC-2", Department = Department.EMS };
+        private static readonly OfficerInfo Outsider = new() { License = "license:other", Name = "Medic Three", Callsign = "MEDIC-3", Department = Department.EMS };
+        private static readonly OfficerInfo Firefighter = new() { License = "license:fire", Name = "Fire Pixel", Callsign = "ENGINE-1", Department = Department.Fire };
+        private static readonly OfficerInfo Officer = new() { License = "license:cop", Name = "Officer Pixel", Callsign = "1-ADAM-12", Department = Department.Police };
+
+        private static readonly CrewMember[] Crew = { new(Medic.License, Medic.Callsign), new(Partner.License, Partner.Callsign) };
+
+        private TestDatabase _database = null!;
+        private LookupService _lookup = null!;
+        private ReportService _reports = null!;
+
+        public async Task InitializeAsync()
+        {
+            _database = await TestDatabase.CreateAsync();
+            _lookup   = new LookupService(_database.Store, _database.Photos, () => new ResourceSettings(), () => new LicensesConfig());
+            _reports  = new ReportService(_database.Reports, _database.Store, new StreetService(_database.Store, _lookup));
+        }
+
+        public Task DisposeAsync()
+        {
+            _database.Dispose();
+            return Task.CompletedTask;
+        }
+
+        private static ReportDraft PatientDraft(int seed = 7) => new()
+        {
+            Kind          = ReportKind.Patient,
+            CallId        = "1001",
+            Title         = "Medical Emergency",
+            Location      = "Vespucci Blvd, Little Seoul",
+            Narrative     = "Patient treated and transported.",
+            PatientSeed   = seed,
+            PatientFemale = true,
+        };
+
+        [Fact]
+        public async Task Draft_LinksPatientAndCrew()
+        {
+            var (report, error) = await _reports.DraftAsync(Medic, PatientDraft(), Crew);
+
+            Assert.Null(error);
+            Assert.Equal(ReportStatus.Draft, report!.Status);
+            Assert.Equal(StreetProfiles.Person(7, true).FullName, report.PersonName);
+            Assert.Equal("MEDIC-1, MEDIC-2", report.Crew);
+            Assert.Single(await _reports.DraftsForAsync(Partner.License));
+            Assert.Empty(await _reports.DraftsForAsync(Outsider.License));
+        }
+
+        [Fact]
+        public async Task Draft_RefusesWrongDepartmentOrNoCrew()
+        {
+            Assert.NotNull((await _reports.DraftAsync(Officer, PatientDraft(), Crew)).Error);
+            Assert.NotNull((await _reports.DraftAsync(Medic, new ReportDraft { Kind = ReportKind.Incident, CallId = "1002" }, Crew)).Error);
+            Assert.NotNull((await _reports.DraftAsync(Medic, PatientDraft(), new CrewMember[0])).Error);
+            Assert.Null((await _reports.DraftAsync(Firefighter, new ReportDraft { Kind = ReportKind.Incident, CallId = "1003", Plate = "ab 12" }, new[] { new CrewMember(Firefighter.License, Firefighter.Callsign) })).Error);
+        }
+
+        [Fact]
+        public async Task File_OnlyCrewAndAddsMedicalEntry()
+        {
+            var (report, _) = await _reports.DraftAsync(Medic, PatientDraft(), Crew);
+
+            Assert.NotNull(await _reports.SaveAsync(Outsider, report!.Id, "Edited"));
+            Assert.NotNull(await _reports.SaveAsync(Partner, report.Id, "   "));
+            Assert.Null(await _reports.SaveAsync(Partner, report.Id, "Edited by my partner."));
+
+            var (filed, error) = await _reports.FileAsync(Medic, report.Id, "Final narrative.");
+            Assert.Null(error);
+            Assert.Equal(ReportStatus.Filed, filed!.Status);
+            Assert.Equal("Medic Pixel (MEDIC-1)", filed.FiledBy);
+            Assert.Empty(await _reports.DraftsForAsync(Medic.License));
+            Assert.NotNull((await _reports.FileAsync(Partner, report.Id, "Again.")).Error);
+
+            var record = (await _lookup.GetRecordAsync(filed.CharacterId!.Value)).Result!.Record!;
+            var entry = record.Records.Single(r => r.Type == RecordType.Medical && r.OfficerCallsign == "MEDIC-1");
+            Assert.Contains("Final narrative.", entry.Description);
+        }
+
+        [Fact]
+        public async Task FileStale_FilesOldDraftsOnly()
+        {
+            var (report, _) = await _reports.DraftAsync(Medic, PatientDraft(), Crew);
+
+            Assert.Empty(await _reports.FileStaleAsync(DateTime.UtcNow));
+            var filed = await _reports.FileStaleAsync(DateTime.UtcNow.AddMinutes(ReportRules.AutoFileMinutes + 1));
+
+            Assert.Equal(report!.Id, Assert.Single(filed).Id);
+            Assert.Empty(await _reports.DraftsForAsync(Medic.License));
+        }
+
+        [Fact]
+        public async Task Search_FindsFiledByTermAndDate()
+        {
+            var (report, _) = await _reports.DraftAsync(Medic, PatientDraft(), Crew);
+            await _reports.FileAsync(Medic, report!.Id, "Done.");
+            await _reports.DraftAsync(Medic, PatientDraft(8), Crew);
+
+            var (byTerm, _) = await _reports.SearchAsync(Firefighter, "little seoul", null);
+            Assert.Equal(report.Id, Assert.Single(byTerm!.Results!).Id);
+
+            var (byDate, _) = await _reports.SearchAsync(Medic, "", DateTime.UtcNow.ToString("yyyy-MM-dd"));
+            Assert.Single(byDate!.Results!);
+
+            var (none, _) = await _reports.SearchAsync(Medic, "100%_", null);
+            Assert.Empty(none!.Results!);
+
+            Assert.NotNull((await _reports.SearchAsync(Officer, "", null)).Error);
+            Assert.NotNull((await _reports.SearchAsync(Medic, "", "13/10/2026")).Error);
+        }
+    }
+}
diff --git a/FivePRS.Tests/StationConfigTests.cs b/FivePRS.Tests/StationConfigTests.cs
index 98f1a99..1c0c05f 100644
--- a/FivePRS.Tests/StationConfigTests.cs
+++ b/FivePRS.Tests/StationConfigTests.cs
@@ -62,8 +62,8 @@ public void PointFor_ReturnsOnlyCompletePoints()
         [Fact]
         public void BundledStations_AreValidAndMatchAgencies()
         {
-            var stations      = Load<StationsConfig>("stations.json");
-            var jurisdictions = Load<JurisdictionConfig>("jurisdictions.json");
+            var stations      = Load<StationsConfig>("world/stations.json");
+            var jurisdictions = Load<JurisdictionConfig>("world/jurisdictions.json");
             var agencies      = jurisdictions.Agencies.ToDictionary(a => a.Id, StringComparer.OrdinalIgnoreCase);
 
             Assert.NotEmpty(stations.Stations);
diff --git a/FivePRS.Tests/StreetTests.cs b/FivePRS.Tests/StreetTests.cs
index 3818833..2638f84 100644
--- a/FivePRS.Tests/StreetTests.cs
+++ b/FivePRS.Tests/StreetTests.cs
@@ -85,7 +85,7 @@ public sealed class StreetServiceTests : IAsyncLifetime
         public async Task InitializeAsync()
         {
             _database = await TestDatabase.CreateAsync();
-            var lookup = new LookupService(_database.Store, () => new ResourceSettings(), () => new LicensesConfig());
+            var lookup = new LookupService(_database.Store, _database.Photos, () => new ResourceSettings(), () => new LicensesConfig());
             _street = new StreetService(_database.Store, lookup);
         }
 
@@ -98,7 +98,7 @@ public Task DisposeAsync()
         [Fact]
         public async Task Identify_CreatesPersonOnceWithLicenseAndWarrant()
         {
-            var seed   = Enumerable.Range(0, 1000).First(s => StreetProfiles.Person(s, false) is { Warrant: not null, DriverLicense: StreetLicense.Suspended });
+            var seed   = Enumerable.Range(0, 1000).First(s => StreetProfiles.Person(s, false) is { Warrant: not null, DriverLicense: StreetLicense.Suspended, Medical: null });
             var person = StreetProfiles.Person(seed, false);
 
             var (first, error) = await _street.IdentifyAsync(seed, false);
@@ -112,6 +112,19 @@ public async Task Identify_CreatesPersonOnceWithLicenseAndWarrant()
             Assert.Single(second.Record.Records);
         }
 
+        [Fact]
+        public async Task Identify_AddsMedicalHistory()
+        {
+            var seed   = Enumerable.Range(0, 1000).First(s => StreetProfiles.Person(s, true) is { Medical: not null, Warrant: null });
+            var person = StreetProfiles.Person(seed, true);
+
+            var (result, _) = await _street.IdentifyAsync(seed, true);
+
+            var entry = Assert.Single(result!.Record!.Records);
+            Assert.Equal(RecordType.Medical, entry.Type);
+            Assert.Equal(person.Medical, entry.Description);
+        }
+
         [Fact]
         public async Task Plate_Registered_CreatesVehicleForOwner()
         {
@@ -126,6 +139,18 @@ public async Task Plate_Registered_CreatesVehicleForOwner()
             Assert.Equal("Sultan", vehicle.Model);
         }
 
+        [Fact]
+        public async Task Plate_ParkedVehicle_UsesProfileOwner()
+        {
+            var plate   = Enumerable.Range(0, 1000).Select(i => $"PK{i}").First(p => StreetProfiles.Vehicle(p) is { Registered: true, DriverIsOwner: true });
+            var profile = StreetProfiles.Vehicle(plate);
+
+            var (result, error) = await _street.PlateAsync(plate, "Sultan", null);
+
+            Assert.Null(error);
+            Assert.Equal(StreetProfiles.Person(profile.OwnerSeed, profile.OwnerFemale).LastName, result!.Record!.Character.LastName);
+        }
+
         [Fact]
         public async Task Plate_Unregistered_ReturnsNoRecord()
         {
diff --git a/FivePRS.Tests/TerritoryMapTests.cs b/FivePRS.Tests/TerritoryMapTests.cs
index 9593809..2774c25 100644
--- a/FivePRS.Tests/TerritoryMapTests.cs
+++ b/FivePRS.Tests/TerritoryMapTests.cs
@@ -82,7 +82,7 @@ public void Deserialize_ReplacesDefaultListsInsteadOfAppending()
         [Fact]
         public void BundledConfigFile_MatchesBuiltInDefaults()
         {
-            var path = System.IO.Path.Combine(RepoRoot(), "config", "jurisdictions.json");
+            var path = System.IO.Path.Combine(RepoRoot(), "config", "world", "jurisdictions.json");
             var fromFile = JsonConvert.DeserializeObject<JurisdictionConfig>(System.IO.File.ReadAllText(path))!;
 
             Assert.Equal(JsonConvert.SerializeObject(new JurisdictionConfig()), JsonConvert.SerializeObject(fromFile));
diff --git a/FivePRS.Tests/TestDatabase.cs b/FivePRS.Tests/TestDatabase.cs
index a0188d4..7d6ddee 100644
--- a/FivePRS.Tests/TestDatabase.cs
+++ b/FivePRS.Tests/TestDatabase.cs
@@ -25,6 +25,10 @@ public sealed class TestDatabase : IDisposable
 
         public PositionStore Positions { get; private set; } = null!;
 
+        public PhotoStore Photos { get; private set; } = null!;
+
+        public ReportStore Reports { get; private set; } = null!;
+
         public IDatabaseProvider Provider { get; private set; } = null!;
 
         public static async Task<TestDatabase> CreateAsync()
@@ -52,6 +56,8 @@ public static async Task<TestDatabase> CreateAsync()
             database.Appearances = new AppearanceStore(provider);
             database.Preferences = new PreferencesStore(provider);
             database.Positions = new PositionStore(provider);
+            database.Photos = new PhotoStore(provider);
+            database.Reports = new ReportStore(provider);
             return database;
         }
 
diff --git a/LICENSE b/LICENSE
index e3979fb..c3ccc18 100644
--- a/LICENSE
+++ b/LICENSE
@@ -629,7 +629,7 @@ to attach them to the start of each source file to most effectively
 state the exclusion of warranty; and each file should have at least
 the "copyright" line and a pointer to where the full notice is found.
 
-Copyright (C) 2026 Tyler H <https://codemeapixel.dev>
+Copyright (C) 2026 Pixel Development <https://codemeapixel.dev>
 
 This program is free software: you can redistribute it and/or modify
 it under the terms of the GNU Affero General Public License as published
diff --git a/README.md b/README.md
index 6607293..3d4c0f0 100644
--- a/README.md
+++ b/README.md
@@ -35,7 +35,7 @@ set fiveprs_max_xp               500        # cap on XP awarded per call
 set fiveprs_xp_multiplier        1.0
 set fiveprs_restrict_departments false      # true limits departments to the ACE below or the admin roster
 set fiveprs_server_icon          true       # use the FivePRS icon unless load_server_icon sets your own
-set fiveprs_debug                false      # true adds full error details to the console
+setr fiveprs_debug               false      # true shows debug messages and full error details (server and F8)
 
 add_ace group.admin fiveprs.admin allow
 add_ace group.police fiveprs.department.police allow
@@ -156,7 +156,7 @@ On-duty police get a Records app. Search for a person by name or a vehicle by pl
 Every change is stamped with the officer's name and callsign and written to the audit log. If the person's owner is online, they get a notification and their Characters app updates. A character with an active warrant cannot be deleted.
 
 ### Traffic stops
-On duty as police, with your emergency lights on, get behind an AI-driven vehicle and press `Left Shift` to pull it over. Walk up to the driver and press `E` to ask for ID, run the plate, have them step out, search them, issue a warning or citation, serve a warrant, record an arrest or release them. AI drivers get a generated identity (name, date of birth, license status and sometimes a warrant) that is saved the first time it's checked, so citations and arrests show up in Records. Offences and fines are in `config/citations.json`; fines are capped at `maxFine`.
+On duty as police, with your emergency lights on, get behind an AI-driven vehicle and press `Left Shift` to pull it over. Walk up to the driver and press `E` to ask for ID, run the plate, have them step out, search them, issue a warning or citation, serve a warrant, record an arrest or release them. AI drivers get a generated identity (name, date of birth, license status and sometimes a warrant) that is saved the first time it's checked, so citations and arrests show up in Records. Offences and fines are in `config/civilian/citations.json`; fines are capped at `maxFine`.
 
 On foot, face any pedestrian and press `E` to stop them. The same menu opens without the vehicle actions. People and vehicles that belong to an active callout can't be stopped this way.
 
@@ -164,7 +164,7 @@ On foot, face any pedestrian and press `E` to stop them. The same menu opens wit
 Every player has three civilian apps for roleplay records, all for their active character:
 
 - **Characters:** create up to `maxCharacters` characters (name, date of birth, gender) and pick the active one. Deleting a character removes its licenses and vehicles.
-- **Licenses:** license types come from `config/licenses.json`. Types with `"selfService": true` can be applied for from the tab and are issued immediately; others must be issued by law enforcement. Licenses can be valid, suspended or revoked.
+- **Licenses:** license types come from `config/civilian/licenses.json`. Types with `"selfService": true` can be applied for from the tab and are issued immediately; others must be issued by law enforcement. Licenses can be valid, suspended or revoked.
 - **Record:** a read-only history of citations, arrests, warnings and warrants added by law enforcement.
 - **Vehicles:** sit in the driver's seat and register the vehicle; the server reads the plate from the vehicle itself, so registrations always match a real car. Each character can register up to `maxVehiclesPerCharacter` vehicles, plates are unique server-wide, and owners can report a vehicle stolen or recovered.
 
@@ -197,7 +197,7 @@ Fire (LSFD) and EMS (SAMS) are playable departments. Go on duty at a fire statio
 
 - **Fire** callouts (Vehicle Fire, Brush Fire) start real fires that spread until they're put out with the extinguisher or the fire engine's water cannon.
 - **EMS** callouts (Medical Emergency, Traffic Collision) have a patient to treat with `E`, load into the ambulance with `E`, and drive to the nearest hospital.
-- Equipment and vehicles are in `config/fire_loadouts.json`, `fire_vehicles.json`, `ems_loadouts.json` and `ems_vehicles.json`, in the same format as the police files. Uniforms default to GTA's firefighter and paramedic peds; swap in freemode outfits if your server uses custom characters.
+- Equipment and vehicles are in `config/departments/fire/loadouts.json`, `config/departments/fire/vehicles.json`, `config/departments/ems/loadouts.json` and `config/departments/ems/vehicles.json`, in the same format as the police files. Uniforms default to GTA's firefighter and paramedic peds; swap in freemode outfits if your server uses custom characters.
 
 ## Death and revive
 When a player dies they stay down where they fell instead of respawning, and EMS gets an automatic 911 call. On-duty EMS revive them with `E`; after `respawnSeconds` the player can press `E` to respawn at the nearest hospital. Admins can use `fprs_revive <player id>`. Settings are under `death` in `config/settings.json`: `enabled`, `respawnSeconds`, `notifyEms` and `reviveXp`. Turn it off if you use another death script.
@@ -223,7 +223,7 @@ The server icon is downloaded on start and cached in `data/server_icon.png`, whi
 FivePRS hands each joining player's name, agency and rank to the loading screen. The official `fiveprs_loadscreen` addon in the [addons repository](https://github.com/FivePRS/addons) uses it for a welcome back card; any loading screen can read it from `window.nuiHandoverData.fiveprs`.
 
 ## Stations
-`config/stations.json` lists the police stations, fire stations and hospitals. Each has a map blip and a duty point marker. Set `blips` to `always`, `onDuty` (only your own department's stations while on duty) or `off`.
+`config/world/stations.json` lists the police stations, fire stations and hospitals. Each has a map blip and a duty point marker. Set `blips` to `always`, `onDuty` (only your own department's stations while on duty) or `off`.
 
 | Field | Description |
 |---|---|
@@ -237,11 +237,11 @@ FivePRS hands each joining player's name, agency and rank to the loading screen.
 
 Each service has its own marker for on-duty members of the station's department; Mission Row ships with its armory, locker room and garage set. Pressing `E` (FivePRS: Interact) on a marker opens it. On the duty point it opens the Duty app, or the station menu while on duty. The station menu sits on the right of the screen and is used with the arrow keys or mouse wheel, Enter and Backspace:
 
-- **Armory:** rank kits from `police_loadouts.json` (Recruit, Officer at rank 3, Senior Officer at rank 5, Command at rank 8), each weapon on its own, body armour, ammo refills and returning weapons. A weapon can set a `label` to change its menu name.
-- **Locker:** the patrol uniform, the command uniform from rank 8, and your own clothes. Uniforms are freemode clothing; players using a standard GTA ped get `fallbackPedModels` from `police_loadouts.json` (the GTA police officer models by default) instead.
-- **Garage:** every model from `police_vehicles.json` your rank unlocks, parked outside, and returning your vehicle when it is near the garage. You have one vehicle at a time.
+- **Armory:** rank kits from `config/departments/police/loadouts.json` (Recruit, Officer, Senior Officer and Command, unlocked by the tier of your rank in `ranks.json`), each weapon on its own, body armour, ammo refills and returning weapons. A weapon can set a `label` to change its menu name.
+- **Locker:** the patrol uniform, the command uniform for command-tier ranks, and your own clothes. Uniforms are freemode clothing; players using a standard GTA ped get `fallbackPedModels` from `config/departments/police/loadouts.json` (the GTA police officer models by default) instead.
+- **Garage:** every model from `config/departments/police/vehicles.json` your rank unlocks, parked outside, and returning your vehicle when it is near the garage. You have one vehicle at a time.
 
-To get coordinates, stand where you want a point and run `/fprs_coords` for a duty point, or `/fprs_coords armory`, `locker` or `garage`. Sit in a parked vehicle for a parking spot. The values are copied to the clipboard in `stations.json` format and printed to the F8 console.
+To get coordinates, stand where you want a point and run `/fprs_coords` for a duty point, or `/fprs_coords armory`, `locker` or `garage`. Sit in a parked vehicle for a parking spot. The values are copied to the clipboard in `config/world/stations.json` format and printed to the F8 console.
 
 When going on duty, the Duty app asks where to start:
 
@@ -252,10 +252,10 @@ When going on duty, the Duty app asks where to start:
 `dutyEquipment` in `config/settings.json` changes this: `byStart` (the default) works as above, `always` issues gear on every start (with Drive to station, the vehicle appears when you get close), and `station` never issues gear automatically.
 
 ## Jurisdictions
-`config/jurisdictions.json` defines territories as map polygons and the agencies that patrol them. Players choose an agency within their department from the duty menu, and dispatch only offers calls to units inside their agency's territory. An agency with no territories is unrestricted. The bundled split (Los Santos for LSPD, Blaine County for BCSO) is a coarse default; adjust the polygons to suit your server.
+`config/world/jurisdictions.json` defines territories as map polygons and the agencies that patrol them. Players choose an agency within their department from the duty menu, and dispatch only offers calls to units inside their agency's territory. An agency with no territories is unrestricted. The bundled split (Los Santos for LSPD, Blaine County for BCSO) is a coarse default; adjust the polygons to suit your server.
 
 ## Agency Loadouts & Vehicles
-`config/police_loadouts.json` and `config/police_vehicles.json` define the default weapons, uniforms and patrol vehicles per rank tier. Any agency can override individual tiers under `agencies`; anything not overridden falls back to the defaults. BCSO ships with the `sheriff` and `sheriff2` vehicles.
+`config/departments/police/loadouts.json` and `config/departments/police/vehicles.json` define the default weapons, uniforms and patrol vehicles per rank tier. Any agency can override individual tiers under `agencies`; anything not overridden falls back to the defaults. BCSO ships with the `sheriff` and `sheriff2` vehicles.
 
 Vehicles spawn as stock models. A tier can also set `primaryColor`, `secondaryColor`, `livery`, `dirtLevel`, `plateText`, `forcedExtras` and `disabledExtras`; anything left out is not changed.
 
diff --git a/config/citations.json b/config/civilian/citations.json
similarity index 100%
rename from config/citations.json
rename to config/civilian/citations.json
diff --git a/config/civilian/licenses.json b/config/civilian/licenses.json
new file mode 100644
index 0000000..4e51133
--- /dev/null
+++ b/config/civilian/licenses.json
@@ -0,0 +1,33 @@
+{
+    "state": { "name": "San Andreas", "abbreviation": "SA" },
+    "types": [
+        {
+            "id": "driver", "name": "Driver's License", "selfService": true, "class": "C", "validDays": 1825,
+            "card": { "title": "DRIVER LICENSE", "issuer": "Department of Motor Vehicles", "color": "#1d3a6e", "accent": "#f2c94c", "image": "" }
+        },
+        {
+            "id": "motorcycle", "name": "Motorcycle License", "selfService": true, "class": "M", "validDays": 1825,
+            "card": { "title": "MOTORCYCLE LICENSE", "issuer": "Department of Motor Vehicles", "color": "#1d3a6e", "accent": "#f2c94c", "image": "" }
+        },
+        {
+            "id": "commercial", "name": "Commercial Driver's License", "selfService": false, "class": "A", "validDays": 1460,
+            "card": { "title": "COMMERCIAL DRIVER LICENSE", "issuer": "Department of Motor Vehicles", "color": "#3b2a6e", "accent": "#f2c94c", "image": "" }
+        },
+        {
+            "id": "weapon", "name": "Weapon Permit", "selfService": false, "class": "", "validDays": 1095,
+            "card": { "title": "WEAPON PERMIT", "issuer": "Department of Justice", "color": "#7f1d1d", "accent": "#f8d7a8", "image": "" }
+        },
+        {
+            "id": "pilot", "name": "Pilot License", "selfService": false, "class": "", "validDays": 1825,
+            "card": { "title": "PILOT CERTIFICATE", "issuer": "Aviation Administration", "color": "#0f4c5c", "accent": "#9be7f0", "image": "" }
+        },
+        {
+            "id": "boat", "name": "Boating License", "selfService": true, "class": "", "validDays": 1825,
+            "card": { "title": "BOATING LICENSE", "issuer": "Fish and Wildlife", "color": "#0e5a8a", "accent": "#bfe3ff", "image": "" }
+        },
+        {
+            "id": "hunting", "name": "Hunting License", "selfService": true, "class": "", "validDays": 365,
+            "card": { "title": "HUNTING LICENSE", "issuer": "Fish and Wildlife", "color": "#3f6b2a", "accent": "#e9f5c9", "image": "" }
+        }
+    ]
+}
diff --git a/config/ems_loadouts.json b/config/departments/ems/loadouts.json
similarity index 100%
rename from config/ems_loadouts.json
rename to config/departments/ems/loadouts.json
diff --git a/config/departments/ems/ranks.json b/config/departments/ems/ranks.json
new file mode 100644
index 0000000..f5c7dcb
--- /dev/null
+++ b/config/departments/ems/ranks.json
@@ -0,0 +1,15 @@
+{
+    "ranks": [
+        { "name": "EMT Trainee",        "xp": 0,     "tier": "recruit" },
+        { "name": "EMT",                "xp": 100,   "tier": "recruit" },
+        { "name": "Advanced EMT",       "xp": 500,   "tier": "officer" },
+        { "name": "Paramedic",          "xp": 1400,  "tier": "officer" },
+        { "name": "Senior Paramedic",   "xp": 3000,  "tier": "senior" },
+        { "name": "Field Supervisor",   "xp": 5500,  "tier": "senior" },
+        { "name": "Shift Supervisor",   "xp": 9100,  "tier": "senior" },
+        { "name": "Operations Manager", "xp": 14000, "tier": "command" },
+        { "name": "Deputy Director",    "xp": 20400, "tier": "command" },
+        { "name": "EMS Director",       "xp": 28500, "tier": "command" }
+    ],
+    "agencies": {}
+}
diff --git a/config/ems_vehicles.json b/config/departments/ems/vehicles.json
similarity index 100%
rename from config/ems_vehicles.json
rename to config/departments/ems/vehicles.json
diff --git a/config/fire_loadouts.json b/config/departments/fire/loadouts.json
similarity index 100%
rename from config/fire_loadouts.json
rename to config/departments/fire/loadouts.json
diff --git a/config/departments/fire/ranks.json b/config/departments/fire/ranks.json
new file mode 100644
index 0000000..5673a49
--- /dev/null
+++ b/config/departments/fire/ranks.json
@@ -0,0 +1,15 @@
+{
+    "ranks": [
+        { "name": "Recruit Firefighter",      "xp": 0,     "tier": "recruit" },
+        { "name": "Probationary Firefighter", "xp": 100,   "tier": "recruit" },
+        { "name": "Firefighter",              "xp": 500,   "tier": "officer" },
+        { "name": "Senior Firefighter",       "xp": 1400,  "tier": "officer" },
+        { "name": "Engineer",                 "xp": 3000,  "tier": "senior" },
+        { "name": "Lieutenant",               "xp": 5500,  "tier": "senior" },
+        { "name": "Captain",                  "xp": 9100,  "tier": "senior" },
+        { "name": "Battalion Chief",          "xp": 14000, "tier": "command" },
+        { "name": "Deputy Chief",             "xp": 20400, "tier": "command" },
+        { "name": "Fire Chief",               "xp": 28500, "tier": "command" }
+    ],
+    "agencies": {}
+}
diff --git a/config/fire_vehicles.json b/config/departments/fire/vehicles.json
similarity index 100%
rename from config/fire_vehicles.json
rename to config/departments/fire/vehicles.json
diff --git a/config/police_loadouts.json b/config/departments/police/loadouts.json
similarity index 100%
rename from config/police_loadouts.json
rename to config/departments/police/loadouts.json
diff --git a/config/departments/police/ranks.json b/config/departments/police/ranks.json
new file mode 100644
index 0000000..faa0207
--- /dev/null
+++ b/config/departments/police/ranks.json
@@ -0,0 +1,28 @@
+{
+    "ranks": [
+        { "name": "Cadet",                "xp": 0,     "tier": "recruit" },
+        { "name": "Probationary Officer", "xp": 100,   "tier": "recruit" },
+        { "name": "Officer",              "xp": 500,   "tier": "officer" },
+        { "name": "Senior Officer",       "xp": 1400,  "tier": "officer" },
+        { "name": "Corporal",             "xp": 3000,  "tier": "senior" },
+        { "name": "Sergeant",             "xp": 5500,  "tier": "senior" },
+        { "name": "Staff Sergeant",       "xp": 9100,  "tier": "senior" },
+        { "name": "Lieutenant",           "xp": 14000, "tier": "command" },
+        { "name": "Captain",              "xp": 20400, "tier": "command" },
+        { "name": "Chief of Police",      "xp": 28500, "tier": "command" }
+    ],
+    "agencies": {
+        "bcso": [
+            "Deputy Trainee",
+            "Probationary Deputy",
+            "Deputy",
+            "Senior Deputy",
+            "Corporal",
+            "Sergeant",
+            "Staff Sergeant",
+            "Lieutenant",
+            "Captain",
+            "Sheriff"
+        ]
+    }
+}
diff --git a/config/police_vehicles.json b/config/departments/police/vehicles.json
similarity index 100%
rename from config/police_vehicles.json
rename to config/departments/police/vehicles.json
diff --git a/config/licenses.json b/config/licenses.json
deleted file mode 100644
index 0c36721..0000000
--- a/config/licenses.json
+++ /dev/null
@@ -1,11 +0,0 @@
-{
-    "types": [
-        { "id": "driver",     "name": "Driver's License",            "selfService": true  },
-        { "id": "motorcycle", "name": "Motorcycle License",          "selfService": true  },
-        { "id": "commercial", "name": "Commercial Driver's License", "selfService": false },
-        { "id": "weapon",     "name": "Weapon Permit",               "selfService": false },
-        { "id": "pilot",      "name": "Pilot License",               "selfService": false },
-        { "id": "boat",       "name": "Boating License",             "selfService": true  },
-        { "id": "hunting",    "name": "Hunting License",             "selfService": true  }
-    ]
-}
diff --git a/config/jurisdictions.json b/config/world/jurisdictions.json
similarity index 100%
rename from config/jurisdictions.json
rename to config/world/jurisdictions.json
diff --git a/config/stations.json b/config/world/stations.json
similarity index 100%
rename from config/stations.json
rename to config/world/stations.json
diff --git a/fxmanifest.lua b/fxmanifest.lua
index dc4f195..0b44f34 100644
--- a/fxmanifest.lua
+++ b/fxmanifest.lua
@@ -6,7 +6,7 @@ author 'Pixel <https://codemeapixel.dev>'
 description 'The Unified Public Response Framework for FiveM.'
 repository 'https://github.com/FivePRS/core'
 license 'AGPL-3.0-or-later'
-version '0.9.0-ptb.4'
+version '0.9.0-ptb.5'
 
 lua54 'yes'
 
@@ -21,6 +21,7 @@ ui_page 'nui/index.html'
 client_scripts {
     'scripts/relay.lua',
     'scripts/spawn.lua',
+    'scripts/mugshot.lua',
     'client/FivePRS.Client.net.dll',
     'client/FivePRS.Police.net.dll',
     'client/FivePRS.Fire.net.dll',
@@ -32,26 +33,29 @@ client_scripts {
 
 files {
     'nui/index.html',
+    'nui/theme.css',
+    'nui/fonts.css',
+    'nui/fonts/*.woff2',
     'nui/style.css',
+    'nui/cards.css',
+    'nui/cards.js',
     'nui/dui-image.html',
+    'nui/kit.js',
     'nui/common.js',
-    'nui/duty.js',
-    'nui/dispatch.js',
-    'nui/civilian.js',
-    'nui/records.js',
-    'nui/emergency.js',
-    'nui/admin.js',
+    'nui/capture.js',
     'nui/appview.js',
     'nui/app-sdk.js',
     'nui/menu.js',
     'nui/creator.js',
     'nui/app.js',
+    'nui/apps/**/*',
     'client/FivePRS.Core.dll',
     'client/Newtonsoft.Json.dll',
     'plugins/*.dll',
     'callouts/*.dll',
     'apps/**/*',
     'config/*.json',
+    'config/**/*.json',
 }
 
 convar_policy {
diff --git a/nui/admin.js b/nui/admin.js
deleted file mode 100644
index 65e9f06..0000000
--- a/nui/admin.js
+++ /dev/null
@@ -1,67 +0,0 @@
-const adminTab = document.getElementById("tab-admin");
-const adminSearch = document.getElementById("admin-search");
-const adminQuery = document.getElementById("admin-query");
-
-const departmentNames = ["None", "Police", "EMS", "Fire"];
-
-function shortLicense(license) {
-  const id = license.replace(/^license:/, "");
-  return id.length > 12 ? `${id.slice(0, 6)}…${id.slice(-4)}` : id;
-}
-
-function adminRow(player, departments) {
-  const toggles = departments.map((department) => {
-    const granted = player.departments.includes(department.id);
-    return el("button", {
-      className: `button small${granted ? " active" : ""}`,
-      text: department.name,
-      dataset: { license: player.license, department: department.id, granted: String(!granted) },
-    });
-  });
-
-  return el("tr", {}, [
-    el("td", {}, [
-      el("span", { text: player.name }),
-      el("span", {
-        className: "sub mono muted",
-        text: player.online ? `ID ${player.serverId} · ${shortLicense(player.license)}` : shortLicense(player.license),
-      }),
-    ]),
-    el("td", { className: "mono", text: player.rank }),
-    el("td", { className: "muted", text: departmentNames[player.department] ?? "None" }),
-    el("td", {}, [el("div", { className: "actions admin-toggles" }, toggles)]),
-  ]);
-}
-
-function renderAdmin(view, reset) {
-  if (!view) return;
-
-  const state = view.state;
-  document.getElementById("admin-unrestricted").hidden = state.restrictDepartments;
-
-  document.getElementById("admin-online").replaceChildren(...state.online.map((player) => adminRow(player, view.departments)));
-  setText("admin-online-count", `${state.online.length} online`);
-
-  const searched = Boolean(state.query && state.query.trim().length >= 2);
-  document.getElementById("admin-results").replaceChildren(...state.results.map((player) => adminRow(player, view.departments)));
-  document.getElementById("admin-results-empty").hidden = !searched || state.results.length > 0;
-
-  if (reset) adminQuery.value = state.query ?? "";
-}
-
-adminSearch.addEventListener("submit", (event) => {
-  event.preventDefault();
-  post("adminSearch", { query: adminQuery.value.trim() });
-});
-
-adminTab.addEventListener("click", (event) => {
-  const target = event.target.closest("button");
-  if (!target || target.disabled || !target.dataset.license) return;
-
-  target.disabled = true;
-  post("adminRoster", {
-    license: target.dataset.license,
-    departmentId: Number(target.dataset.department),
-    granted: target.dataset.granted === "true",
-  });
-});
diff --git a/nui/app-sdk.js b/nui/app-sdk.js
index 08d9497..2608033 100644
--- a/nui/app-sdk.js
+++ b/nui/app-sdk.js
@@ -1,11 +1,20 @@
 (() => {
   const listeners = {};
   const app = new URLSearchParams(location.search).get("app") ?? "";
+  const resource = location.hostname.replace(/^cfx-nui-/, "");
 
   const send = (message) => parent.postMessage({ fiveprs: true, app, ...message }, "*");
 
+  const applyPreferences = (context) => {
+    const prefs = context?.prefs;
+    if (!prefs) return;
+    document.documentElement.dataset.textSize = prefs.textSize ?? "m";
+    document.documentElement.dataset.reduceMotion = String(Boolean(prefs.reduceMotion));
+  };
+
   window.FivePRS = {
     app,
+    resource,
     context: null,
     on(type, handler) {
       (listeners[type] ??= []).push(handler);
@@ -22,7 +31,10 @@
   window.addEventListener("message", (event) => {
     const message = event.data;
     if (!message || message.fiveprs !== true || message.kind !== "event") return;
-    if (message.type === "context") window.FivePRS.context = message.payload;
+    if (message.type === "context") {
+      window.FivePRS.context = message.payload;
+      applyPreferences(message.payload);
+    }
     for (const handler of listeners[message.type] ?? []) handler(message.payload);
   });
 
diff --git a/nui/app.js b/nui/app.js
index cdf9d62..51ec243 100644
--- a/nui/app.js
+++ b/nui/app.js
@@ -4,34 +4,18 @@ const appGrid = document.getElementById("app-grid");
 const appWindow = document.getElementById("app-window");
 const wallpaper = document.getElementById("wallpaper");
 const extFrame = document.getElementById("ext-frame");
+const cardOverlay = document.getElementById("card-overlay");
 
-const appIcons = {
-  duty: "M12 2l8 3v6c0 5.2-3.4 9.4-8 11-4.6-1.6-8-5.8-8-11V5z M12 8l1.2 2.6 2.8.3-2.1 1.9.6 2.8L12 14.2l-2.5 1.4.6-2.8-2.1-1.9 2.8-.3z",
-  dispatch: "M12 10a2 2 0 1 1 0 4 2 2 0 0 1 0-4z M7.8 7.8a6 6 0 0 0 0 8.4 M16.2 7.8a6 6 0 0 1 0 8.4 M4.9 4.9a10 10 0 0 0 0 14.2 M19.1 4.9a10 10 0 0 1 0 14.2",
-  records: "M3 6a1 1 0 0 1 1-1h5l2 2h9a1 1 0 0 1 1 1v10a1 1 0 0 1-1 1H4a1 1 0 0 1-1-1z M14.5 14.5l2.5 2.5 M13 15a2.5 2.5 0 1 0 0-5 2.5 2.5 0 0 0 0 5z",
-  characters: "M12 12a4 4 0 1 0 0-8 4 4 0 0 0 0 8z M4 21a8 8 0 0 1 16 0",
-  licenses: "M3 6a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2v12a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2z M8.5 14a2 2 0 1 0 0-4 2 2 0 0 0 0 4z M5.5 17a3 3 0 0 1 6 0 M14 10h4 M14 14h3",
-  vehicles: "M5 17H3v-4l2-5h14l2 5v4h-2 M3 13h18 M7.5 19a2 2 0 1 0 0-4 2 2 0 0 0 0 4z M16.5 19a2 2 0 1 0 0-4 2 2 0 0 0 0 4z",
-  emergency: "M5 4h4l2 5-2.5 1.5a11 11 0 0 0 5 5L15 13l5 2v4a2 2 0 0 1-2 2A16 16 0 0 1 3 6a2 2 0 0 1 2-2z",
-  admin: "M4 21v-7 M4 10V3 M12 21v-9 M12 8V3 M20 21v-5 M20 12V3 M1 14h6 M9 8h6 M17 16h6",
-};
-
-const appCatalog = [
-  { id: "duty", tab: "duty", label: "Duty", color: "#335cff" },
-  { id: "dispatch", tab: "dispatch", label: "Dispatch", color: "#e81010" },
-  { id: "records", tab: "records", label: "Records", color: "#4f46e5" },
-  { id: "characters", tab: "civilian", mode: "characters", label: "Characters", color: "#0d9488" },
-  { id: "licenses", tab: "civilian", mode: "licenses", label: "Licenses", color: "#d97706" },
-  { id: "vehicles", tab: "civilian", mode: "vehicles", label: "Vehicles", color: "#475569" },
-  { id: "emergency", tab: "emergency", label: "911", color: "#b91c1c" },
-  { id: "admin", tab: "admin", label: "Admin", color: "#7c3aed" },
-].map((entry, index) => ({ ...entry, order: index * 10 }));
+const cardShowMs = 12000;
 
 let appState = null;
 let activeApp = null;
+let offerTimer = null;
+let cardTimer = null;
+const appStates = {};
 
 function iconFor(entry) {
-  const icon = entry.external ? entry.icon ?? "" : appIcons[entry.id] ?? "";
+  const icon = entry.icon ?? "";
   if (/^(https?|nui):\/\//.test(icon)) return iconImage(icon, "app-image");
 
   const svg = document.createElementNS("http://www.w3.org/2000/svg", "svg");
@@ -44,30 +28,27 @@ function iconFor(entry) {
 }
 
 function availableApps(state) {
-  const builtIn = appCatalog.filter((entry) => state.tabs.includes(entry.tab));
-  const external = (state.apps ?? []).map((entry) => ({ ...entry, tab: "ext", external: true }));
-  return [...builtIn, ...external].sort((a, b) => a.order - b.order);
+  return [...(state.apps ?? [])].sort((a, b) => a.order - b.order);
 }
 
 function findApp(id) {
   return appState ? availableApps(appState).find((entry) => entry.id === id) ?? null : null;
 }
 
-function badgeFor(entry, state) {
-  if (entry.external) return entry.badge ?? null;
-  if (entry.id === "dispatch" && state.dispatch?.offer) return "!";
-  if (entry.id === "dispatch" && state.dispatch?.activeCall) return "1";
-  if (entry.id === "emergency" && state.emergency?.status) return "•";
-  return null;
+function preferences() {
+  return appState?.terminal?.preferences ?? {};
 }
 
-function renderHome(state) {
+function applyPreferences(prefs) {
+  document.documentElement.dataset.textSize = prefs.textSize ?? "m";
+  document.documentElement.dataset.reduceMotion = String(Boolean(prefs.reduceMotion));
+}
+
+function renderHomeApps(state) {
   appGrid.replaceChildren(...availableApps(state).map((entry) => {
-    const badge = badgeFor(entry, state);
     const tile = el("button", { className: "app-tile", dataset: { app: entry.id } }, [
-      el("span", { className: "app-icon" }, [iconFor(entry)]),
+      el("span", { className: "app-icon" }, [iconFor(entry), entry.badge ? el("span", { className: "app-badge", text: entry.badge }) : null]),
       el("span", { className: "app-label", text: entry.label }),
-      badge ? el("span", { className: "app-badge", text: badge }) : null,
     ]);
     tile.type = "button";
     tile.querySelector(".app-icon").style.setProperty("--tile", entry.color);
@@ -75,14 +56,59 @@ function renderHome(state) {
   }));
 }
 
-function renderStatusBar(state) {
-  const unit = state.dispatch?.self;
-  const civilian = state.civilian?.state;
-  const character = civilian?.characters?.find((entry) => entry.id === civilian.activeCharacterId);
+function formatShift(startedAt) {
+  const seconds = Math.max(0, Math.floor((Date.now() - startedAt) / 1000));
+  const minutes = Math.floor(seconds / 60);
+  return `${Math.floor(minutes / 60)}:${String(minutes % 60).padStart(2, "0")}:${String(seconds % 60).padStart(2, "0")}`;
+}
+
+function tickShift() {
+  if (appState?.unit && appState.home?.shiftStartedAt) setText("home-shift-time", formatShift(appState.home.shiftStartedAt));
+}
+
+function formatDistance(meters) {
+  if (meters === null || meters === undefined) return "";
+  const miles = meters / 1609.34;
+  return miles < 0.1 ? "Nearby" : `${miles.toFixed(1)} mi`;
+}
+
+function tickOffer() {
+  const offer = appState?.home?.offer;
+  if (!offer) return;
+  const remaining = Math.max(0, offer.expiresAt - Date.now());
+  setText("home-offer-countdown", `${Math.ceil(remaining / 1000)}s`);
+  document.getElementById("home-offer-bar").style.width = `${((remaining / Math.max(1, offer.windowMs)) * 100).toFixed(1)}%`;
+}
+
+function renderHomeWidgets(state) {
+  const homeState = state.home ?? {};
+  const offer = homeState.offer;
+
+  document.getElementById("home-offer").hidden = !offer;
+  clearInterval(offerTimer);
+  offerTimer = null;
+  if (offer) {
+    setText("home-offer-title", `#${offer.id} ${offer.name} · Code ${offer.code}`);
+    setText("home-offer-detail", [offer.description, formatDistance(offer.distanceM)].filter(Boolean).join(" · "));
+    for (const button of document.querySelectorAll("[data-home]")) button.disabled = false;
+    tickOffer();
+    offerTimer = setInterval(tickOffer, 250);
+  }
+
+  document.getElementById("home-shift").hidden = !state.unit;
+  if (state.unit) {
+    setText("home-units", homeState.units ?? 0);
+    setText("home-calls", homeState.calls ?? 0);
+    setText("home-shift-time", homeState.shiftStartedAt ? formatShift(homeState.shiftStartedAt) : "0:00:00");
+  }
+}
 
-  setText("sb-identity", unit
-    ? `${unit.callsign} · ${unit.agency}`
-    : character ? `${character.firstName} ${character.lastName}` : state.duty?.name ?? "");
+function renderStatusBar(state) {
+  const unit = state.unit;
+  const identity = document.getElementById("sb-identity");
+  identity.replaceChildren(...(unit
+    ? [el("span", { className: "sb-callsign", text: unit.callsign }), el("span", { className: "sb-agency", text: unit.agency })]
+    : [document.createTextNode(state.identity ?? "")]));
 
   const status = document.getElementById("sb-status");
   status.hidden = !unit;
@@ -99,10 +125,6 @@ function renderWallpaper(terminal) {
   if (url) wallpaper.src = url;
 }
 
-function selectTab(tab) {
-  for (const panel of app.querySelectorAll(".tab")) panel.hidden = panel.id !== `tab-${tab}`;
-}
-
 function pageUrl(entry) {
   return `${entry.page}${entry.page.includes("?") ? "&" : "?"}app=${encodeURIComponent(entry.id)}`;
 }
@@ -111,8 +133,8 @@ function sendToFrame(type, payload) {
   extFrame.contentWindow?.postMessage({ fiveprs: true, kind: "event", type, payload }, "*");
 }
 
-function leaveExternalApp() {
-  if (!findApp(activeApp)?.external && !extFrame.getAttribute("src")) return;
+function leaveApp() {
+  if (!activeApp && !extFrame.getAttribute("src")) return;
   extFrame.removeAttribute("src");
   extFrame.hidden = true;
   extView.replaceChildren();
@@ -123,7 +145,7 @@ function openApp(id) {
   const entry = findApp(id);
   if (!entry) return;
 
-  leaveExternalApp();
+  leaveApp();
   activeApp = entry.id;
   home.hidden = true;
   appWindow.hidden = false;
@@ -133,11 +155,6 @@ function openApp(id) {
   icon.replaceChildren(iconFor(entry));
   icon.style.setProperty("--tile", entry.color);
 
-  document.getElementById("tab-civilian").dataset.mode = entry.mode ?? "";
-  selectTab(entry.tab);
-
-  if (!entry.external) return;
-
   extView.hidden = Boolean(entry.page);
   extFrame.hidden = !entry.page;
   if (entry.page) extFrame.src = pageUrl(entry);
@@ -145,7 +162,7 @@ function openApp(id) {
 }
 
 function goHome() {
-  leaveExternalApp();
+  leaveApp();
   activeApp = null;
   appWindow.hidden = true;
   home.hidden = false;
@@ -153,75 +170,80 @@ function goHome() {
 
 function renderApp(state, opening) {
   appState = state;
+  applyPreferences(preferences());
   const logo = document.getElementById("brand-logo");
   if (state.nameplate && logo.getAttribute("src") !== state.nameplate) logo.src = state.nameplate;
   setDepartmentIcons(state.icons);
   renderWallpaper(state.terminal);
   renderStatusBar(state);
-  renderHome(state);
+  renderHomeApps(state);
+  renderHomeWidgets(state);
+  tickClock();
 
   if (opening) {
-    const requested = appCatalog.find((entry) => entry.tab === state.defaultTab);
+    const requested = findApp(state.defaultApp);
     if (requested) openApp(requested.id);
     else goHome();
   } else if (activeApp && !availableApps(state).some((entry) => entry.id === activeApp)) {
     goHome();
   }
 
-  renderDuty(state.duty, opening);
-  renderDispatch(state.dispatch);
-  renderRecords(state.records, opening);
-  renderCivilian(state.civilian, opening);
-  renderEmergency(state.emergency, opening);
-  renderAdmin(state.admin, opening);
-
   const active = findApp(activeApp);
-  if (active?.external && !active.page && state.appView?.app === active.id) renderAppView(state.appView);
-  if (active?.external && active.page) sendToFrame("context", state.context);
+  if (active && !active.page && state.appView?.app === active.id) renderAppView(state.appView);
+  if (active?.page) sendToFrame("context", state.context);
 }
 
 function tickClock() {
-  document.getElementById("clock").textContent = new Date().toLocaleTimeString([], { hour: "2-digit", minute: "2-digit" });
+  const now = new Date();
+  const hour12 = !preferences().clock24;
+  document.getElementById("clock").textContent = now.toLocaleTimeString([], { hour: "2-digit", minute: "2-digit", hour12 });
+  const hours = hour12 ? now.getHours() % 12 || 12 : now.getHours();
+  setText("home-time", `${hour12 ? hours : String(hours).padStart(2, "0")}:${String(now.getMinutes()).padStart(2, "0")}`);
+  setText("home-date", [now.toLocaleDateString([], { weekday: "long", day: "numeric", month: "long" }), appState?.home?.location].filter(Boolean).join(" · "));
+}
+
+function showCard(card) {
+  clearTimeout(cardTimer);
+  setText("card-caption", `${card.firstName} ${card.lastName} shows you their ${card.license.name}`);
+  document.getElementById("card-slot").replaceChildren(licenseCard(card, { small: true }));
+  cardOverlay.hidden = false;
+  cardTimer = setTimeout(() => {
+    cardOverlay.hidden = true;
+  }, cardShowMs);
 }
 
 screens.app = {
   open(state) {
     app.hidden = false;
-    tickClock();
     renderApp(state, true);
   },
   update(state) {
     if (!app.hidden) renderApp(state, false);
   },
-  rejected(message) {
-    showDutyError(message);
-  },
-  recordsError(message) {
-    showRecordsError(message);
-    if (recordsView) renderRecords(recordsView, false);
-  },
-  emergencyError(message) {
-    showEmergencyError(message);
-  },
-  civilianError(message) {
-    showCivilianError(message);
-    if (civilianView) renderCivilian(civilianView, false);
-  },
   appMessage(message) {
+    if (message.type === "state") appStates[message.app] = message.payload;
     if (message.app === activeApp) sendToFrame(message.type, message.payload);
   },
   close() {
-    leaveExternalApp();
+    leaveApp();
+    clearInterval(offerTimer);
+    offerTimer = null;
     app.hidden = true;
-    stopOfferTimer();
   },
 };
 
+screens.card = {
+  show: showCard,
+};
+
 window.addEventListener("message", (event) => {
   const message = event.data;
   if (event.source !== extFrame.contentWindow || !message || message.fiveprs !== true) return;
 
-  if (message.kind === "ready") sendToFrame("context", appState?.context ?? null);
+  if (message.kind === "ready") {
+    sendToFrame("context", appState?.context ?? null);
+    if (activeApp in appStates) sendToFrame("state", appStates[activeApp]);
+  }
   else if (message.kind === "home") goHome();
   else if (message.kind === "action") appAction(activeApp, message.action, message.data);
 });
@@ -235,6 +257,13 @@ appGrid.addEventListener("click", (event) => {
   if (tile) openApp(tile.dataset.app);
 });
 
+document.getElementById("home-offer").addEventListener("click", (event) => {
+  const button = event.target.closest("[data-home]");
+  if (!button || button.disabled) return;
+  for (const node of document.querySelectorAll("[data-home]")) node.disabled = true;
+  appAction("dispatch", button.dataset.home);
+});
+
 document.getElementById("home-button").addEventListener("click", goHome);
 document.getElementById("home-key").addEventListener("click", goHome);
 document.getElementById("close").addEventListener("click", () => post("appClose"));
@@ -246,3 +275,4 @@ document.addEventListener("keydown", (event) => {
 });
 
 setInterval(tickClock, 15000);
+setInterval(tickShift, 1000);
diff --git a/nui/apps/admin/app.css b/nui/apps/admin/app.css
new file mode 100644
index 0000000..c20ea14
--- /dev/null
+++ b/nui/apps/admin/app.css
@@ -0,0 +1,264 @@
+body {
+  background: var(--bg);
+}
+
+.page {
+  display: grid;
+  grid-template-columns: 14.286rem minmax(0, 1fr);
+  height: 100%;
+  overflow: hidden;
+}
+
+.nav {
+  display: flex;
+  flex-direction: column;
+  gap: 0.286rem;
+  padding: 1rem;
+  border-right: 1px solid var(--line-soft);
+}
+
+.nav-item {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  height: 2.714rem;
+  padding: 0 0.714rem;
+  border: 0;
+  border-radius: 0.571rem;
+  background: transparent;
+  color: var(--text-2);
+  font-weight: 500;
+  text-align: left;
+}
+
+.nav-item:hover {
+  background: var(--surface);
+}
+
+.nav-item.active {
+  background: var(--accent-soft);
+  color: var(--text);
+  font-weight: 600;
+}
+
+.nav-count {
+  font-family: var(--font-mono);
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.nav-item.active .nav-count {
+  color: var(--accent-text);
+}
+
+.nav-banner {
+  margin-top: auto;
+  font-size: 0.857rem;
+  line-height: 1.45;
+}
+
+.section {
+  display: flex;
+  flex-direction: column;
+  gap: 0.857rem;
+  min-height: 0;
+  padding: 1.143rem;
+  overflow-y: auto;
+}
+
+.players {
+  display: grid;
+  grid-template-columns: minmax(0, 1fr) 23.571rem;
+  gap: 1rem;
+  padding: 0;
+  overflow: hidden;
+}
+
+.list-column {
+  display: flex;
+  flex-direction: column;
+  gap: 0.857rem;
+  min-height: 0;
+  padding: 1.143rem 0 1.143rem 1.143rem;
+}
+
+.list-toolbar {
+  display: flex;
+  gap: 0.571rem;
+}
+
+.list-toolbar .input {
+  flex: 1;
+}
+
+.table-box {
+  min-height: 0;
+  overflow-y: auto;
+  border-radius: var(--radius);
+  border: 1px solid var(--line);
+}
+
+.table tbody tr {
+  cursor: default;
+}
+
+.table tbody tr[data-player] {
+  cursor: pointer;
+}
+
+.table tbody tr[data-player]:hover td {
+  background: var(--surface);
+}
+
+.player-name {
+  display: block;
+  font-weight: 600;
+}
+
+.player-sub {
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.state-down {
+  color: var(--red-text);
+  font-weight: 600;
+}
+
+.state-duty {
+  color: var(--green);
+  font-weight: 600;
+}
+
+.state-off {
+  color: var(--muted);
+  font-weight: 600;
+}
+
+.panel {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+  min-height: 0;
+  padding: 1.143rem;
+  overflow-y: auto;
+  border-left: 1px solid var(--line-soft);
+  background: var(--bar);
+}
+
+.panel-name {
+  margin-top: 0.286rem;
+  font-size: 2rem;
+}
+
+.panel-license {
+  font-size: 0.857rem;
+}
+
+.control {
+  display: grid;
+  grid-template-columns: minmax(0, 1fr) 6.429rem;
+  gap: 0.571rem;
+  align-items: end;
+}
+
+.field-label {
+  margin-bottom: 0.571rem;
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.switches {
+  display: flex;
+  flex-direction: column;
+  gap: 0.571rem;
+}
+
+.switch-row {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  padding: 0.571rem 0.714rem;
+  border-radius: 0.571rem;
+  background: var(--surface-2);
+}
+
+.panel-actions {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.571rem;
+  margin-top: auto;
+}
+
+.panel-actions .wide {
+  grid-column: span 2;
+}
+
+.roster-toggles {
+  display: flex;
+  flex-wrap: wrap;
+  gap: 0.429rem;
+}
+
+.facts {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.714rem;
+}
+
+.facts div {
+  padding: 0.857rem 1rem;
+  border-radius: 0.714rem;
+  background: var(--surface);
+  border: 1px solid var(--line);
+}
+
+.facts dd {
+  margin-top: 0.286rem;
+  font-family: var(--font-mono);
+}
+
+.addon-list {
+  display: flex;
+  flex-direction: column;
+  list-style: none;
+}
+
+.addon {
+  display: grid;
+  grid-template-columns: minmax(0, 1fr) auto;
+  gap: 0.286rem 1rem;
+  padding: 0.857rem 0;
+  border-bottom: 1px solid var(--line-soft);
+}
+
+.addon:last-child {
+  border-bottom: 0;
+}
+
+.addon-title {
+  display: flex;
+  flex-wrap: wrap;
+  align-items: center;
+  gap: 0.571rem;
+  font-weight: 600;
+}
+
+.addon-meta {
+  font-family: var(--font-mono);
+  font-size: 0.857rem;
+  color: var(--muted);
+  text-align: right;
+}
+
+.addon-description {
+  grid-column: 1 / -1;
+  font-size: 0.929rem;
+  color: var(--muted);
+}
+
+.warnings {
+  display: flex;
+  flex-direction: column;
+  gap: 0.571rem;
+}
diff --git a/nui/apps/admin/app.js b/nui/apps/admin/app.js
new file mode 100644
index 0000000..1101b68
--- /dev/null
+++ b/nui/apps/admin/app.js
@@ -0,0 +1,228 @@
+const filterInput = document.getElementById("player-filter");
+const query = document.getElementById("query");
+
+const filters = {
+  all: () => true,
+  duty: (player) => player.onDuty,
+  down: (player) => player.down,
+};
+
+let view = null;
+let filled = false;
+let section = "players";
+let filter = "all";
+let selectedLicense = null;
+
+function button(text, className, dataset) {
+  const node = el("button", { className, text, dataset });
+  node.type = "button";
+  return node;
+}
+
+function departmentName(id) {
+  return (view?.departments ?? []).find((department) => department.id === id)?.name ?? "None";
+}
+
+function stateCell(player) {
+  if (player.down) return el("span", { className: "state-down", text: "Down" });
+  return player.onDuty ? el("span", { className: "state-duty", text: "On duty" }) : el("span", { className: "state-off", text: "Off duty" });
+}
+
+function playerSub(player) {
+  if (player.onDuty) return [player.agency || departmentName(player.department), player.callsign].filter(Boolean).join(" · ");
+  return player.department ? departmentName(player.department) : "No department";
+}
+
+function rosterToggles(player) {
+  return el("div", { className: "roster-toggles" }, view.departments.map((department) => {
+    const granted = player.departments.includes(department.id);
+    return button(department.name, `button small${granted ? " active" : ""}`, { license: player.license, department: department.id, granted: String(!granted) });
+  }));
+}
+
+function renderPlayers() {
+  const term = filterInput.value.trim().toLowerCase();
+  const players = view.state.online
+    .filter(filters[filter])
+    .filter((player) => !term || player.name.toLowerCase().includes(term) || String(player.serverId) === term || player.callsign.toLowerCase().includes(term));
+
+  if (!view.state.online.some((player) => player.license === selectedLicense)) selectedLicense = view.state.online[0]?.license ?? null;
+
+  document.getElementById("players").replaceChildren(...players.map((player) => {
+    const row = el("tr", { className: player.license === selectedLicense ? "selected" : "", dataset: { player: player.license } }, [
+      el("td", { className: "mono", text: player.serverId }),
+      el("td", {}, [el("span", { className: "player-name", text: player.name }), el("span", { className: "player-sub", text: playerSub(player) })]),
+      el("td", { text: player.rankName || "—" }),
+      el("td", {}, [stateCell(player)]),
+    ]);
+    return row;
+  }));
+  document.getElementById("players-empty").hidden = players.length > 0;
+  renderPanel(view.state.online.find((player) => player.license === selectedLicense));
+}
+
+function renderPanel(player) {
+  document.getElementById("panel").hidden = !player;
+  if (!player) return;
+
+  setText("panel-meta", `Player ${player.serverId} · ${player.onDuty ? "On duty" : "Off duty"}`);
+  setText("panel-name", player.name);
+  setText("panel-license", player.license);
+
+  const department = departmentName(player.department);
+  const ranks = view.ranks?.[department] ?? view.ranks?.Police ?? [];
+  const rank = document.getElementById("rank");
+  rank.replaceChildren(...ranks.map((name, index) => {
+    const option = el("option", { text: `${index + 1} · ${name}` });
+    option.value = String(index + 1);
+    option.selected = name === player.rankName;
+    return option;
+  }));
+
+  const departmentSelect = document.getElementById("department");
+  departmentSelect.replaceChildren(...view.departments.map((item) => {
+    const option = el("option", { text: item.name });
+    option.value = item.name;
+    option.selected = item.id === player.department;
+    return option;
+  }));
+
+  document.getElementById("roster").replaceChildren(...view.departments.map((item) => {
+    const granted = player.departments.includes(item.id);
+    const toggle = el("button", { className: "switch", dataset: { license: player.license, department: item.id, granted: String(!granted) } });
+    toggle.type = "button";
+    toggle.setAttribute("role", "switch");
+    toggle.setAttribute("aria-checked", String(granted));
+    toggle.setAttribute("aria-label", `${item.name} roster`);
+    return el("div", { className: "switch-row" }, [el("span", { text: item.name }), toggle]);
+  }));
+
+  for (const node of document.querySelectorAll("[data-act]")) node.disabled = false;
+  document.querySelector('[data-act="revive"]').disabled = !player.down;
+  document.querySelector('[data-act="offduty"]').disabled = !player.onDuty;
+}
+
+function renderRoster() {
+  const results = view.state.results;
+  document.getElementById("results").replaceChildren(...results.map((player) => el("tr", {}, [
+    el("td", {}, [el("span", { className: "player-name", text: player.name }), el("span", { className: "player-sub", text: `Last seen ${formatDate(player.lastSeen)}` })]),
+    el("td", { text: player.rankName || "—" }),
+    el("td", { className: "muted", text: departmentName(player.department) }),
+    el("td", {}, [rosterToggles(player)]),
+  ])));
+  document.getElementById("results-empty").hidden = results.length > 0;
+}
+
+function renderCalls() {
+  const calls = view.state.calls;
+  document.getElementById("calls").replaceChildren(...calls.map((call) => el("tr", {}, [
+    el("td", { className: "mono", text: `#${call.id}` }),
+    el("td", {}, [el("span", { className: "player-name", text: call.name }), el("span", { className: "player-sub", text: `Code ${call.code} · ${departmentName(call.department)}${call.emergency ? " · 911" : ""}` })]),
+    el("td", { className: "muted", text: call.territory ?? "—" }),
+    el("td", { className: "mono", text: call.units.join(", ") || "None" }),
+    el("td", {}, [button("End", "button small danger", { endcall: call.id })]),
+  ])));
+  document.getElementById("calls-empty").hidden = calls.length > 0;
+  setText("nav-calls", calls.length || "");
+}
+
+function renderAudit() {
+  const entries = view.state.audit;
+  document.getElementById("audit").replaceChildren(...entries.map((entry) => el("tr", {}, [
+    el("td", { className: "mono muted", text: new Date(entry.createdAt).toLocaleString([], { month: "short", day: "numeric", hour: "2-digit", minute: "2-digit" }) }),
+    el("td", { className: "mono", text: entry.action }),
+    el("td", { text: entry.actorName }),
+    el("td", { className: "muted", text: entry.details }),
+  ])));
+  document.getElementById("audit-empty").hidden = entries.length > 0;
+}
+
+function renderServer() {
+  document.getElementById("facts").replaceChildren(...view.state.server.map((fact) => el("div", {}, [
+    el("dt", { className: "eyebrow", text: fact.label }),
+    el("dd", { text: fact.value }),
+  ])));
+
+  const addons = view.state.addons ?? [];
+  setText("addon-count", `${addons.length} running`);
+  document.getElementById("addons-empty").hidden = addons.length > 0;
+  document.getElementById("addons").replaceChildren(...addons.map((addon) => el("li", { className: "addon" }, [
+    el("span", { className: "addon-title" }, [
+      el("span", { text: addon.name }),
+      addon.official ? el("span", { className: "pill info", text: "Official" }) : null,
+      el("span", { className: "pill", text: addon.kind }),
+    ]),
+    el("span", { className: "addon-meta", text: [addon.version && `v${addon.version}`, addon.author].filter(Boolean).join(" · ") }),
+    addon.description ? el("p", { className: "addon-description", text: addon.description }) : null,
+  ])));
+  document.getElementById("warnings").replaceChildren(...view.state.warnings.map((warning) => el("p", { className: "banner warn", text: warning })));
+}
+
+function showSection(next) {
+  section = next;
+  for (const node of document.querySelectorAll("[data-section]")) node.classList.toggle("active", node.dataset.section === next);
+  for (const name of ["players", "roster", "calls", "audit", "server"]) document.getElementById(`section-${name}`).hidden = name !== next;
+}
+
+function render(next) {
+  view = next;
+  if (!filled) {
+    filled = true;
+    query.value = next.state.query ?? "";
+  }
+
+  document.getElementById("unrestricted").hidden = next.state.restrictDepartments;
+  setText("nav-players", next.state.online.length);
+  renderPlayers();
+  renderRoster();
+  renderCalls();
+  renderAudit();
+  renderServer();
+}
+
+function act(action, target, value = "") {
+  FivePRS.action("action", { action, target: String(target), value: String(value) });
+}
+
+FivePRS.on("state", render);
+
+filterInput.addEventListener("input", () => view && renderPlayers());
+
+document.getElementById("search").addEventListener("submit", (event) => {
+  event.preventDefault();
+  FivePRS.action("search", { query: query.value.trim() });
+});
+
+document.addEventListener("click", (event) => {
+  const row = event.target.closest("tr[data-player]");
+  if (row) {
+    selectedLicense = row.dataset.player;
+    renderPlayers();
+    return;
+  }
+
+  const target = event.target.closest("button");
+  if (!target || target.disabled || !view) return;
+  const player = view.state.online.find((item) => item.license === selectedLicense);
+
+  if (target.dataset.section) {
+    showSection(target.dataset.section);
+  } else if (target.dataset.filter) {
+    filter = target.dataset.filter;
+    for (const node of document.querySelectorAll("[data-filter]")) node.classList.toggle("active", node === target);
+    renderPlayers();
+  } else if (target.dataset.license) {
+    target.disabled = true;
+    FivePRS.action("roster", { license: target.dataset.license, departmentId: Number(target.dataset.department), granted: target.dataset.granted === "true" });
+  } else if (target.dataset.endcall) {
+    target.disabled = true;
+    act("endcall", target.dataset.endcall);
+  } else if (target.dataset.act && player) {
+    const value = target.dataset.act === "setrank" ? document.getElementById("rank").value
+      : target.dataset.act === "addxp" ? document.getElementById("xp").value
+      : target.dataset.act === "setdept" ? document.getElementById("department").value
+      : "";
+    target.disabled = true;
+    act(target.dataset.act, player.serverId, value);
+  }
+});
diff --git a/nui/apps/admin/index.html b/nui/apps/admin/index.html
new file mode 100644
index 0000000..17fc5fc
--- /dev/null
+++ b/nui/apps/admin/index.html
@@ -0,0 +1,124 @@
+<!doctype html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <title>Admin</title>
+  <link rel="stylesheet" href="../../theme.css">
+  <link rel="stylesheet" href="app.css">
+</head>
+<body>
+  <main class="page">
+    <nav class="nav">
+      <button type="button" class="nav-item active" data-section="players">Players <span id="nav-players" class="nav-count"></span></button>
+      <button type="button" class="nav-item" data-section="roster">Roster</button>
+      <button type="button" class="nav-item" data-section="calls">Active calls <span id="nav-calls" class="nav-count"></span></button>
+      <button type="button" class="nav-item" data-section="audit">Audit log</button>
+      <button type="button" class="nav-item" data-section="server">Server</button>
+      <p id="unrestricted" class="banner warn nav-banner" hidden>Department restriction is off, so anyone can join any department.</p>
+    </nav>
+
+    <section id="section-players" class="section players">
+      <div class="list-column">
+        <div class="list-toolbar">
+          <input id="player-filter" class="input" placeholder="Filter online players" autocomplete="off" spellcheck="false" aria-label="Filter players">
+          <div class="segmented">
+            <button type="button" class="active" data-filter="all">Online</button>
+            <button type="button" data-filter="duty">On duty</button>
+            <button type="button" data-filter="down">Down</button>
+          </div>
+        </div>
+        <div class="table-box">
+          <table class="table">
+            <thead><tr><th>ID</th><th>Player</th><th>Rank</th><th>Status</th></tr></thead>
+            <tbody id="players"></tbody>
+          </table>
+          <p id="players-empty" class="empty" hidden>No players match.</p>
+        </div>
+      </div>
+
+      <aside id="panel" class="panel" hidden>
+        <div>
+          <p id="panel-meta" class="eyebrow"></p>
+          <p id="panel-name" class="display panel-name"></p>
+          <p id="panel-license" class="mono muted panel-license"></p>
+        </div>
+
+        <div class="control">
+          <label class="field">Rank<select id="rank" class="input"></select></label>
+          <button type="button" class="button" data-act="setrank">Set</button>
+        </div>
+        <div class="control">
+          <label class="field">Grant XP<input id="xp" class="input mono" type="number" min="1" value="250"></label>
+          <button type="button" class="button" data-act="addxp">Grant</button>
+        </div>
+        <div class="control">
+          <label class="field">Department<select id="department" class="input"></select></label>
+          <button type="button" class="button" data-act="setdept">Set</button>
+        </div>
+
+        <div>
+          <p class="field-label">Rostered departments</p>
+          <div id="roster" class="switches"></div>
+        </div>
+
+        <div class="panel-actions">
+          <button type="button" class="button" data-act="revive">Revive</button>
+          <button type="button" class="button" data-act="teleport">Teleport to</button>
+          <button type="button" class="button danger wide" data-act="offduty">Force off duty</button>
+        </div>
+      </aside>
+    </section>
+
+    <section id="section-roster" class="section" hidden>
+      <form id="search" class="list-toolbar">
+        <input id="query" class="input" placeholder="Search offline players by name" autocomplete="off" spellcheck="false" aria-label="Search players">
+        <button type="submit" class="button primary">Search</button>
+      </form>
+      <div class="table-box">
+        <table class="table">
+          <thead><tr><th>Player</th><th>Rank</th><th>Department</th><th>Roster</th></tr></thead>
+          <tbody id="results"></tbody>
+        </table>
+        <p id="results-empty" class="empty" hidden>Search by name to find players who aren't online.</p>
+      </div>
+    </section>
+
+    <section id="section-calls" class="section" hidden>
+      <div class="table-box">
+        <table class="table">
+          <thead><tr><th>Call</th><th>Type</th><th>Area</th><th>Units</th><th></th></tr></thead>
+          <tbody id="calls"></tbody>
+        </table>
+        <p id="calls-empty" class="empty" hidden>No active calls.</p>
+      </div>
+    </section>
+
+    <section id="section-audit" class="section" hidden>
+      <div class="table-box">
+        <table class="table">
+          <thead><tr><th>When</th><th>Action</th><th>By</th><th>Details</th></tr></thead>
+          <tbody id="audit"></tbody>
+        </table>
+        <p id="audit-empty" class="empty" hidden>Nothing logged yet.</p>
+      </div>
+    </section>
+
+    <section id="section-server" class="section" hidden>
+      <div id="warnings" class="warnings"></div>
+      <dl id="facts" class="facts"></dl>
+      <div class="card addons">
+        <div class="card-head">
+          <h2 class="heading">Addons</h2>
+          <span id="addon-count" class="eyebrow"></span>
+        </div>
+        <ul id="addons" class="addon-list"></ul>
+        <p id="addons-empty" class="empty" hidden>No addons are running. Find some on fiveprs.org/assets.</p>
+      </div>
+    </section>
+  </main>
+
+  <script src="../../kit.js"></script>
+  <script src="../../app-sdk.js"></script>
+  <script src="app.js"></script>
+</body>
+</html>
diff --git a/nui/apps/characters/app.css b/nui/apps/characters/app.css
new file mode 100644
index 0000000..a4d5e00
--- /dev/null
+++ b/nui/apps/characters/app.css
@@ -0,0 +1,364 @@
+body {
+  background: var(--bg);
+}
+
+.page {
+  display: grid;
+  grid-template-columns: 19.286rem minmax(0, 1fr);
+  gap: 1.143rem;
+  height: 100%;
+  padding: 1.143rem 1.286rem 1.286rem;
+  overflow: hidden;
+}
+
+.rail {
+  display: flex;
+  flex-direction: column;
+  gap: 0.714rem;
+  min-height: 0;
+}
+
+.rail-head {
+  display: flex;
+  justify-content: space-between;
+  padding: 0 0.143rem;
+}
+
+.rail-list {
+  display: flex;
+  flex-direction: column;
+  gap: 0.714rem;
+  overflow-y: auto;
+}
+
+.character {
+  display: flex;
+  align-items: center;
+  gap: 0.857rem;
+  padding: 0.714rem;
+  border-radius: var(--radius);
+  border: 1px solid var(--line);
+  background: var(--surface);
+  text-align: left;
+  transition: border-color var(--speed);
+}
+
+.character:hover {
+  border-color: var(--line-strong);
+}
+
+.character.selected {
+  border-color: var(--accent);
+  background: var(--accent-soft);
+}
+
+.character .photo {
+  width: 3.143rem;
+  height: 3.857rem;
+  flex: none;
+}
+
+.character-text {
+  display: flex;
+  flex-direction: column;
+  gap: 0.143rem;
+  min-width: 0;
+}
+
+.character-name {
+  font-size: 1.071rem;
+  font-weight: 600;
+}
+
+.character-meta {
+  font-family: var(--font-mono);
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.character-status {
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.character.selected .character-status {
+  color: var(--green);
+}
+
+.new-character {
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  gap: 0.571rem;
+  min-height: 5.429rem;
+  border-radius: var(--radius);
+  border: 1px dashed #2a3850;
+  background: transparent;
+  color: var(--muted);
+  font-weight: 500;
+}
+
+.new-character:hover:not(:disabled) {
+  color: var(--text);
+  border-color: var(--line-strong);
+}
+
+.new-character:disabled {
+  opacity: 0.6;
+}
+
+.main {
+  min-height: 0;
+  overflow-y: auto;
+}
+
+.profile {
+  display: flex;
+  flex-direction: column;
+  gap: 1.143rem;
+}
+
+.identity {
+  display: grid;
+  grid-template-columns: 15rem minmax(0, 1fr);
+  gap: 1.571rem;
+  padding: 1.429rem;
+}
+
+.photo-column {
+  display: flex;
+  flex-direction: column;
+  gap: 0.714rem;
+}
+
+.identity-photo {
+  height: 17.857rem;
+}
+
+.photo-actions,
+.photo-url-actions {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.571rem;
+}
+
+.photo-url {
+  display: flex;
+  flex-direction: column;
+  gap: 0.571rem;
+}
+
+.identity-info {
+  display: flex;
+  flex-direction: column;
+  gap: 1.143rem;
+  min-width: 0;
+}
+
+.identity-head {
+  display: flex;
+  align-items: flex-start;
+  justify-content: space-between;
+  gap: 0.857rem;
+}
+
+.identity-name {
+  margin-top: 0.286rem;
+  font-size: 2.857rem;
+}
+
+.facts {
+  display: grid;
+  grid-template-columns: repeat(4, minmax(0, 1fr));
+  gap: 0.714rem;
+}
+
+.facts div {
+  padding: 0.714rem 0.857rem;
+  border-radius: 0.714rem;
+  background: var(--surface-2);
+  border: 1px solid #172033;
+}
+
+.facts dd {
+  margin-top: 0.286rem;
+  font-size: 1.071rem;
+}
+
+.tiles {
+  display: grid;
+  grid-template-columns: repeat(3, minmax(0, 1fr));
+  gap: 0.714rem;
+}
+
+.tile {
+  display: flex;
+  align-items: center;
+  gap: 0.857rem;
+  padding: 0.857rem;
+  border-radius: 0.714rem;
+  border: 1px solid #172033;
+}
+
+.tile-icon {
+  display: grid;
+  place-items: center;
+  width: 2.571rem;
+  height: 2.571rem;
+  flex: none;
+  border-radius: 0.643rem;
+}
+
+.tile-icon svg {
+  width: 1.286rem;
+  height: 1.286rem;
+  fill: none;
+  stroke: currentColor;
+  stroke-width: 2;
+  stroke-linecap: round;
+  stroke-linejoin: round;
+}
+
+.tile-icon.amber {
+  background: var(--amber-soft);
+  color: #f59e0b;
+}
+
+.tile-icon.grey {
+  background: var(--grey-soft);
+  color: var(--grey);
+}
+
+.tile-icon.green {
+  background: var(--green-soft);
+  color: var(--green);
+}
+
+.tile-icon.red {
+  background: var(--red-soft);
+  color: var(--red-text);
+}
+
+.tile-title {
+  display: block;
+  font-weight: 600;
+}
+
+.tile-detail {
+  display: block;
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.identity-actions {
+  display: flex;
+  align-items: center;
+  gap: 0.714rem;
+  margin-top: auto;
+}
+
+.identity-actions .danger {
+  margin-left: auto;
+}
+
+.timeline {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+}
+
+.entry {
+  display: grid;
+  grid-template-columns: 1rem minmax(0, 1fr);
+  gap: 0.857rem;
+}
+
+.entry-dot {
+  width: 0.714rem;
+  height: 0.714rem;
+  margin-top: 0.357rem;
+  border-radius: 50%;
+  background: var(--accent);
+}
+
+.entry-dot.info {
+  background: var(--accent);
+}
+
+.entry-dot.bad {
+  background: var(--red);
+}
+
+.entry-dot.warn {
+  background: var(--amber);
+}
+
+.entry-head {
+  display: flex;
+  align-items: center;
+  gap: 0.571rem;
+}
+
+.entry-type {
+  font-weight: 700;
+}
+
+.entry-meta {
+  font-family: var(--font-mono);
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.entry-text {
+  margin-top: 0.214rem;
+  color: var(--text-2);
+}
+
+.create {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+  max-width: 45rem;
+}
+
+.create .card-head {
+  margin-bottom: 0;
+}
+
+.create-grid {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.857rem;
+}
+
+.create-actions {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 0.857rem;
+}
+
+.review {
+  position: fixed;
+  inset: 0;
+  display: grid;
+  place-items: center;
+  background: rgba(3, 6, 12, 0.75);
+}
+
+.review-card {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+  width: 22rem;
+}
+
+.review-photo {
+  height: 25rem;
+}
+
+.review-actions {
+  display: grid;
+  grid-template-columns: repeat(3, minmax(0, 1fr));
+  gap: 0.571rem;
+}
diff --git a/nui/apps/characters/app.js b/nui/apps/characters/app.js
new file mode 100644
index 0000000..6d2a061
--- /dev/null
+++ b/nui/apps/characters/app.js
@@ -0,0 +1,261 @@
+const form = document.getElementById("create");
+const newButton = document.getElementById("new");
+const photoUrlForm = document.getElementById("photo-url");
+
+const photoWidth = 320;
+const photoHeight = 400;
+const maxPhotoLength = 115000;
+
+let view = null;
+let creating = false;
+let pendingCount = null;
+let reviewing = null;
+
+function showCreate(open) {
+  creating = open;
+  form.hidden = !open;
+  if (open) {
+    form.reset();
+    form.elements.firstName.focus();
+  }
+  if (view) render(view);
+}
+
+function characterButton(character, selected) {
+  const status = selected ? "Active character" : `Last played ${formatDate(character.lastUsedAt)}`;
+  const button = el("button", { className: `character${selected ? " selected" : ""}`, dataset: { character: character.id } }, [
+    photoFrame(character.photo),
+    el("span", { className: "character-text" }, [
+      el("span", { className: "character-name", text: `${character.firstName} ${character.lastName}` }),
+      el("span", { className: "character-meta", text: `${stateId(view, character.id)} · ${age(character.dateOfBirth)} · ${sexLetter(character.gender)}` }),
+      el("span", { className: "character-status", text: status }),
+    ]),
+  ]);
+  button.type = "button";
+  return button;
+}
+
+const recordDots = ["", "bad", "warn", "bad", "info"];
+
+function recordEntry(entry) {
+  const activeWarrant = entry.type === 3 && entry.active;
+  const meta = [formatDate(entry.createdAt), entry.officerCallsign, entry.fine > 0 ? `$${entry.fine}` : null].filter(Boolean).join(" · ");
+  return el("div", { className: "entry" }, [
+    el("span", { className: `entry-dot ${recordDots[entry.type] ?? ""}` }),
+    el("div", {}, [
+      el("div", { className: "entry-head" }, [
+        el("span", { className: "entry-type", text: activeWarrant ? "Active warrant" : recordTypes[entry.type] }),
+        el("span", { className: "entry-meta", text: meta }),
+      ]),
+      el("p", { className: "entry-text", text: entry.description }),
+      entry.resolution ? el("p", { className: "entry-meta", text: entry.resolution }) : null,
+    ]),
+  ]);
+}
+
+function renderTiles(state) {
+  const held = (state.licenses ?? []).filter((license) => license.status === 0);
+  setText("tile-licenses", held.length === 1 ? "1 license" : `${held.length} licenses`);
+  setText("tile-licenses-detail", held.length ? held.map((license) => license.name.replace(/ License$| Permit$/, "")).join(", ") : "None held");
+
+  const vehicles = state.vehicles ?? [];
+  setText("tile-vehicles", vehicles.length === 1 ? "1 vehicle" : `${vehicles.length} vehicles`);
+  setText("tile-vehicles-detail", vehicles.length ? `${vehicles[0].model} · ${vehicles[0].plate}` : "None registered");
+
+  const records = state.records ?? [];
+  const warrant = records.some((entry) => entry.type === 3 && entry.active);
+  setText("tile-record", records.length ? `${records.length} on record` : "No records");
+  setText("tile-record-detail", warrant ? "Active warrant" : records.length ? "See below" : "Nothing on file");
+  document.getElementById("tile-record-icon").className = `tile-icon ${warrant ? "red" : "green"}`;
+
+  const pillNode = document.getElementById("record-pill");
+  pillNode.className = `pill ${warrant ? "bad" : records.length ? "warn" : "good"}`;
+  pillNode.textContent = warrant ? "Active warrant" : records.length ? "Has a record" : "Clean record";
+}
+
+function cropMugshot(data) {
+  return new Promise((resolve) => {
+    const image = new Image();
+    image.onload = () => {
+      const height = image.naturalHeight * 0.62;
+      const width = height * (photoWidth / photoHeight);
+      const canvas = document.createElement("canvas");
+      canvas.width = photoWidth;
+      canvas.height = photoHeight;
+      canvas.getContext("2d").drawImage(image, (image.naturalWidth - width) / 2, image.naturalHeight * 0.14, width, height, 0, 0, photoWidth, photoHeight);
+
+      let quality = 0.85;
+      let result = canvas.toDataURL("image/jpeg", quality);
+      while (result.length > maxPhotoLength && quality > 0.4) {
+        quality -= 0.1;
+        result = canvas.toDataURL("image/jpeg", quality);
+      }
+      resolve(result);
+    };
+    image.onerror = () => resolve(null);
+    image.src = data;
+  });
+}
+
+async function renderReview(mugshot) {
+  if (!mugshot) {
+    reviewing = null;
+    document.getElementById("review").hidden = true;
+    return;
+  }
+
+  const key = `${mugshot.characterId}:${mugshot.data.length}`;
+  if (reviewing?.key === key) return;
+
+  const photo = await cropMugshot(mugshot.data);
+  if (!photo) {
+    showToast("That mugshot couldn't be read. Try again.");
+    FivePRS.action("discardMugshot");
+    return;
+  }
+
+  reviewing = { key, characterId: mugshot.characterId, photo };
+  document.getElementById("review-image").src = photo;
+  document.getElementById("review").hidden = false;
+}
+
+function render(next) {
+  view = next;
+  setDepartmentIcons(next.icons);
+
+  const genders = form.elements.gender;
+  if (genders.options.length === 0) {
+    genders.replaceChildren(...next.genders.map((gender) => el("option", { text: gender })));
+    form.elements.firstName.maxLength = next.maxNameLength;
+    form.elements.lastName.maxLength = next.maxNameLength;
+  }
+
+  const state = next.state;
+  document.getElementById("loading").hidden = Boolean(state);
+  renderReview(next.mugshot);
+  if (!state) return;
+
+  if (pendingCount !== null && state.characters.length > pendingCount) {
+    pendingCount = null;
+    creating = false;
+    form.hidden = true;
+  }
+
+  const active = activeCharacter(next);
+  document.getElementById("characters").replaceChildren(...state.characters.map((character) => characterButton(character, character.id === state.activeCharacterId)));
+  setText("slots", `${state.characters.length} / ${state.maxCharacters}`);
+  const atLimit = state.characters.length >= state.maxCharacters;
+  newButton.disabled = atLimit || creating;
+  setText("new-label", atLimit ? "Character limit reached" : "New character");
+
+  const showProfile = Boolean(active) && !creating;
+  document.getElementById("no-character").hidden = Boolean(active) || creating;
+  document.getElementById("content").hidden = !showProfile;
+  if (!active) return;
+
+  setText("citizen", `Citizen of ${next.stateInfo?.name ?? "San Andreas"}`);
+  setText("name", `${active.firstName} ${active.lastName}`);
+  setText("dob", birthDate(active.dateOfBirth));
+  setText("age", age(active.dateOfBirth));
+  setText("sex", active.gender);
+  setText("state-id", stateId(next, active.id));
+  document.getElementById("photo").replaceWith(Object.assign(photoFrame(active.photo, "photo board identity-photo"), { id: "photo" }));
+
+  document.getElementById("photo-remove").hidden = !active.photo;
+
+  const appearance = document.getElementById("appearance");
+  appearance.disabled = Boolean(next.onDuty);
+  document.getElementById("appearance-note").hidden = !next.onDuty;
+
+  const remove = document.getElementById("delete");
+  delete remove.dataset.armed;
+  remove.disabled = false;
+  remove.textContent = "Delete";
+
+  renderTiles(state);
+  const records = state.records ?? [];
+  document.getElementById("records").replaceChildren(...records.map(recordEntry));
+  document.getElementById("records-empty").hidden = records.length > 0;
+}
+
+FivePRS.on("state", render);
+FivePRS.on("error", () => {
+  pendingCount = null;
+});
+
+form.addEventListener("submit", (event) => {
+  event.preventDefault();
+  const data = new FormData(form);
+  showToast(null);
+  pendingCount = view?.state?.characters.length ?? 0;
+  FivePRS.action("create", {
+    firstName: String(data.get("firstName") ?? "").trim(),
+    lastName: String(data.get("lastName") ?? "").trim(),
+    dateOfBirth: String(data.get("dateOfBirth") ?? ""),
+    gender: String(data.get("gender") ?? ""),
+  });
+});
+
+newButton.addEventListener("click", () => showCreate(true));
+document.getElementById("cancel").addEventListener("click", () => showCreate(false));
+
+document.getElementById("characters").addEventListener("click", (event) => {
+  const target = event.target.closest("[data-character]");
+  if (!target) return;
+  if (creating) showCreate(false);
+  FivePRS.action("select", { characterId: Number(target.dataset.character) });
+});
+
+document.getElementById("appearance").addEventListener("click", () => FivePRS.action("appearance"));
+
+document.getElementById("delete").addEventListener("click", (event) => {
+  const button = event.currentTarget;
+  if (!confirmButton(button, "Click again to delete")) return;
+  button.disabled = true;
+  FivePRS.action("delete", { characterId: view?.state?.activeCharacterId });
+});
+
+document.getElementById("mugshot").addEventListener("click", () => {
+  FivePRS.action("mugshot", { characterId: view?.state?.activeCharacterId });
+});
+
+document.getElementById("photo-url-toggle").addEventListener("click", () => {
+  photoUrlForm.hidden = !photoUrlForm.hidden;
+  if (!photoUrlForm.hidden) photoUrlForm.elements.url.focus();
+});
+
+photoUrlForm.addEventListener("submit", (event) => {
+  event.preventDefault();
+  const url = photoUrlForm.elements.url.value.trim();
+  if (!url) return;
+  FivePRS.action("photoUrl", { characterId: view?.state?.activeCharacterId, url });
+  photoUrlForm.hidden = true;
+  photoUrlForm.reset();
+});
+
+document.getElementById("photo-remove").addEventListener("click", () => {
+  FivePRS.action("removePhoto", { characterId: view?.state?.activeCharacterId });
+  photoUrlForm.hidden = true;
+});
+
+document.getElementById("review-use").addEventListener("click", () => {
+  if (!reviewing) return;
+  fetch(`https://${FivePRS.resource}/fiveprsPhoto`, {
+    method: "POST",
+    headers: { "Content-Type": "application/json; charset=UTF-8" },
+    body: JSON.stringify({ characterId: reviewing.characterId, photo: reviewing.photo }),
+  }).catch(() => {});
+  FivePRS.action("discardMugshot");
+  document.getElementById("review").hidden = true;
+});
+
+document.getElementById("review-retake").addEventListener("click", () => {
+  const characterId = reviewing?.characterId;
+  FivePRS.action("discardMugshot");
+  FivePRS.action("mugshot", { characterId });
+});
+
+document.getElementById("review-cancel").addEventListener("click", () => {
+  FivePRS.action("discardMugshot");
+  document.getElementById("review").hidden = true;
+});
diff --git a/nui/apps/characters/index.html b/nui/apps/characters/index.html
new file mode 100644
index 0000000..74f4419
--- /dev/null
+++ b/nui/apps/characters/index.html
@@ -0,0 +1,123 @@
+<!doctype html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <title>Characters</title>
+  <link rel="stylesheet" href="../../theme.css">
+  <link rel="stylesheet" href="app.css">
+</head>
+<body>
+  <main class="page">
+    <aside class="rail">
+      <div class="rail-head">
+        <span class="eyebrow">Characters</span>
+        <span id="slots" class="eyebrow"></span>
+      </div>
+      <div id="characters" class="rail-list"></div>
+      <button id="new" type="button" class="new-character">
+        <svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" aria-hidden="true"><path d="M12 5v14M5 12h14"></path></svg>
+        <span id="new-label">New character</span>
+      </button>
+    </aside>
+
+    <section class="main">
+      <p id="loading" class="empty">Loading characters…</p>
+
+      <form id="create" class="card create" hidden>
+        <div class="card-head">
+          <h2 class="heading">New character</h2>
+          <button id="cancel" type="button" class="button small">Cancel</button>
+        </div>
+        <div class="create-grid">
+          <label class="field">First name<input name="firstName" class="input" autocomplete="off" spellcheck="false" required></label>
+          <label class="field">Last name<input name="lastName" class="input" autocomplete="off" spellcheck="false" required></label>
+          <label class="field">Date of birth<input name="dateOfBirth" class="input mono" type="date" required></label>
+          <label class="field">Gender<select name="gender" class="input" required></select></label>
+        </div>
+        <div class="create-actions">
+          <span class="muted">You'll set up their appearance next.</span>
+          <button type="submit" class="button primary">Create character</button>
+        </div>
+      </form>
+
+      <p id="no-character" class="empty" hidden>Create your first character to get started.</p>
+
+      <div id="content" class="profile" hidden>
+        <div class="card identity">
+          <div class="photo-column">
+            <div id="photo" class="photo board identity-photo"></div>
+            <div class="photo-actions">
+              <button id="mugshot" type="button" class="button small accent">Take mugshot</button>
+              <button id="photo-url-toggle" type="button" class="button small">Image link</button>
+            </div>
+            <form id="photo-url" class="photo-url" hidden>
+              <input name="url" class="input" type="url" placeholder="https://…" autocomplete="off" spellcheck="false" aria-label="Image link">
+              <div class="photo-url-actions">
+                <button id="photo-remove" type="button" class="button small danger">Remove photo</button>
+                <button type="submit" class="button small primary">Use link</button>
+              </div>
+            </form>
+          </div>
+
+          <div class="identity-info">
+            <div class="identity-head">
+              <div>
+                <p id="citizen" class="eyebrow"></p>
+                <h1 id="name" class="display identity-name"></h1>
+              </div>
+              <span id="record-pill" class="pill"></span>
+            </div>
+
+            <dl class="facts">
+              <div><dt class="eyebrow">Born</dt><dd id="dob" class="mono"></dd></div>
+              <div><dt class="eyebrow">Age</dt><dd id="age" class="mono"></dd></div>
+              <div><dt class="eyebrow">Sex</dt><dd id="sex"></dd></div>
+              <div><dt class="eyebrow">State ID</dt><dd id="state-id" class="mono"></dd></div>
+            </dl>
+
+            <div class="tiles">
+              <div class="tile"><span class="tile-icon amber"><svg viewBox="0 0 24 24" aria-hidden="true"><rect x="3" y="5" width="18" height="14" rx="2"></rect><circle cx="9" cy="12" r="2"></circle><path d="M14 10h4M14 14h3"></path></svg></span><span><span id="tile-licenses" class="tile-title"></span><span id="tile-licenses-detail" class="tile-detail"></span></span></div>
+              <div class="tile"><span class="tile-icon grey"><svg viewBox="0 0 24 24" aria-hidden="true"><path d="M5 16l1.5-5h11L19 16M4 16h16v3H4zM7 19v2M17 19v2"></path></svg></span><span><span id="tile-vehicles" class="tile-title"></span><span id="tile-vehicles-detail" class="tile-detail"></span></span></div>
+              <div class="tile"><span id="tile-record-icon" class="tile-icon green"><svg viewBox="0 0 24 24" aria-hidden="true"><path d="M12 3l8 3v6c0 5-3.5 8.5-8 10-4.5-1.5-8-5-8-10V6z M9 12l2 2 4-4"></path></svg></span><span><span id="tile-record" class="tile-title"></span><span id="tile-record-detail" class="tile-detail"></span></span></div>
+            </div>
+
+            <div class="identity-actions">
+              <button id="appearance" type="button" class="button">Edit appearance</button>
+              <span id="appearance-note" class="muted" hidden>Change your look at your station's locker, or go off duty.</span>
+              <button id="delete" type="button" class="button danger">Delete</button>
+            </div>
+          </div>
+        </div>
+
+        <div class="card">
+          <div class="card-head">
+            <h2 class="heading">My record</h2>
+            <span class="muted">What police see when they run your name</span>
+          </div>
+          <div id="records" class="timeline"></div>
+          <p id="records-empty" class="empty" hidden>No citations, arrests, warnings or warrants. Keep it that way.</p>
+        </div>
+      </div>
+    </section>
+
+    <div id="review" class="review" hidden>
+      <div class="card review-card">
+        <h2 class="heading">New mugshot</h2>
+        <div class="photo board review-photo"><img id="review-image" alt="Mugshot preview"></div>
+        <div class="review-actions">
+          <button id="review-cancel" type="button" class="button">Discard</button>
+          <button id="review-retake" type="button" class="button">Retake</button>
+          <button id="review-use" type="button" class="button primary">Use photo</button>
+        </div>
+      </div>
+    </div>
+  </main>
+  <p id="toast" class="toast" hidden></p>
+
+  <script src="../../kit.js"></script>
+  <script src="../../cards.js"></script>
+  <script src="../../app-sdk.js"></script>
+  <script src="../shared/civilian.js"></script>
+  <script src="app.js"></script>
+</body>
+</html>
diff --git a/nui/apps/dispatch/app.css b/nui/apps/dispatch/app.css
new file mode 100644
index 0000000..874b7c4
--- /dev/null
+++ b/nui/apps/dispatch/app.css
@@ -0,0 +1,316 @@
+body {
+  background: var(--bg);
+}
+
+.page {
+  display: grid;
+  grid-template-columns: minmax(0, 1fr) 22.857rem;
+  gap: 1rem;
+  height: 100%;
+  padding: 1rem 1.286rem 1.286rem;
+  overflow: hidden;
+}
+
+.main {
+  display: flex;
+  flex-direction: column;
+  gap: 0.857rem;
+  min-height: 0;
+  min-width: 0;
+}
+
+.toolbar {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 1rem;
+}
+
+.me {
+  display: flex;
+  align-items: center;
+  gap: 0.857rem;
+}
+
+.me .dept-icon {
+  width: 2.571rem;
+  height: 2.571rem;
+}
+
+.me-callsign {
+  font-family: var(--font-mono);
+  font-size: 1.286rem;
+  font-weight: 600;
+  letter-spacing: 0.04em;
+}
+
+.status-control {
+  display: flex;
+  align-items: center;
+  gap: 0.857rem;
+}
+
+.status-control .muted {
+  font-size: 0.857rem;
+  text-align: right;
+}
+
+.offer,
+.active {
+  display: grid;
+  grid-template-columns: minmax(0, 1fr) auto;
+  gap: 1rem;
+  padding: 1.143rem;
+}
+
+.offer {
+  background: var(--amber-soft);
+  border-color: #4a3410;
+}
+
+.active {
+  background: #0d1a2f;
+  border-color: #1e3a66;
+}
+
+.call-main {
+  display: flex;
+  flex-direction: column;
+  gap: 0.429rem;
+  min-width: 0;
+}
+
+.call-tags {
+  display: flex;
+  align-items: center;
+  gap: 0.571rem;
+}
+
+.code {
+  padding: 0.143rem 0.571rem;
+  border-radius: 0.429rem;
+  font-family: var(--font-mono);
+  font-size: 0.857rem;
+  font-weight: 600;
+  background: var(--grey-soft);
+  color: var(--text-2);
+}
+
+.code.c3 {
+  background: var(--red-soft);
+  color: #fca5a5;
+}
+
+.code.c2 {
+  background: var(--amber-soft);
+  color: var(--amber);
+}
+
+.code.c1 {
+  background: var(--blue-soft);
+  color: var(--blue);
+}
+
+.offer .code.c2 {
+  background: rgba(0, 0, 0, 0.25);
+}
+
+.active-tag {
+  color: var(--accent-text);
+}
+
+.countdown {
+  margin-left: auto;
+  color: var(--amber);
+}
+
+.call-name {
+  font-size: 2rem;
+}
+
+.call-text {
+  color: var(--text-2);
+}
+
+.offer-track {
+  height: 0.286rem;
+  margin-top: 0.286rem;
+  border-radius: 0.286rem;
+  background: rgba(0, 0, 0, 0.3);
+  overflow: hidden;
+}
+
+.offer-bar {
+  height: 100%;
+  background: var(--amber);
+}
+
+.call-buttons {
+  display: flex;
+  flex-direction: column;
+  justify-content: center;
+  gap: 0.571rem;
+}
+
+.chips {
+  display: flex;
+  flex-wrap: wrap;
+  gap: 0.429rem;
+  margin-top: 0.286rem;
+}
+
+.chip {
+  padding: 0.214rem 0.643rem;
+  border-radius: 0.429rem;
+  background: var(--surface-3);
+  font-family: var(--font-mono);
+  font-size: 0.857rem;
+}
+
+.calls {
+  display: flex;
+  flex: 1;
+  flex-direction: column;
+  min-height: 0;
+}
+
+.call-list {
+  display: flex;
+  flex-direction: column;
+  gap: 0.571rem;
+  overflow-y: auto;
+}
+
+.call {
+  display: grid;
+  grid-template-columns: 4.286rem minmax(0, 1fr) 10.714rem auto;
+  align-items: center;
+  gap: 0.857rem;
+  padding: 0.857rem;
+  border-radius: 0.714rem;
+  background: var(--surface-2);
+  border: 1px solid transparent;
+}
+
+.call.mine {
+  border-color: #1e3a66;
+  background: var(--accent-soft);
+}
+
+.call-id {
+  font-family: var(--font-mono);
+  font-weight: 600;
+}
+
+.call-body {
+  display: flex;
+  flex-direction: column;
+  gap: 0.143rem;
+  min-width: 0;
+}
+
+.call-title {
+  font-weight: 600;
+}
+
+.call-code {
+  margin-left: 0.429rem;
+  font-size: 0.857rem;
+  font-weight: 700;
+}
+
+.call-code.c3 {
+  color: var(--red-text);
+}
+
+.call-code.c2 {
+  color: var(--amber);
+}
+
+.call-code.c1 {
+  color: var(--blue);
+}
+
+.call-detail,
+.call-units {
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.call-units {
+  font-family: var(--font-mono);
+}
+
+.call-actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 0.429rem;
+}
+
+.units {
+  display: flex;
+  flex-direction: column;
+  min-height: 0;
+}
+
+.unit-groups {
+  display: flex;
+  flex-direction: column;
+  gap: 0.429rem;
+  overflow-y: auto;
+}
+
+.group-title {
+  margin: 0.571rem 0 0.143rem;
+}
+
+.group-title:first-child {
+  margin-top: 0;
+}
+
+.unit {
+  display: flex;
+  align-items: center;
+  gap: 0.714rem;
+  padding: 0.571rem 0.714rem;
+  border-radius: 0.643rem;
+  background: var(--surface-2);
+}
+
+.unit.mine {
+  background: var(--accent-soft);
+}
+
+.unit .dot.available {
+  color: var(--green);
+}
+
+.unit .dot.enroute {
+  color: var(--blue);
+}
+
+.unit .dot.onscene,
+.unit .dot.busy {
+  color: var(--amber);
+}
+
+.unit-callsign {
+  width: 6.571rem;
+  font-family: var(--font-mono);
+  font-weight: 600;
+}
+
+.unit-name {
+  flex: 1;
+  min-width: 0;
+  overflow: hidden;
+  color: var(--text-2);
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+.unit-extra {
+  font-size: 0.857rem;
+  color: var(--muted);
+  white-space: nowrap;
+}
diff --git a/nui/apps/dispatch/app.js b/nui/apps/dispatch/app.js
new file mode 100644
index 0000000..6e89221
--- /dev/null
+++ b/nui/apps/dispatch/app.js
@@ -0,0 +1,172 @@
+const statusLabels = {
+  Available: "Available",
+  EnRoute: "En route",
+  OnScene: "On scene",
+  Busy: "Busy",
+};
+
+const unitGroups = [
+  { title: "On calls", match: (unit) => unit.callId },
+  { title: "Available", match: (unit) => !unit.callId && unit.status === "Available" },
+  { title: "Busy", match: (unit) => !unit.callId && unit.status !== "Available" },
+];
+
+let view = null;
+let offerTimer = null;
+let shownOffer = null;
+
+function button(text, className, dataset, disabled = false) {
+  const node = el("button", { className, text, dataset, disabled });
+  node.type = "button";
+  return node;
+}
+
+function formatDistance(meters) {
+  if (meters === null || meters === undefined) return "";
+  const miles = meters / 1609.34;
+  return miles < 0.1 ? "Nearby" : `${miles.toFixed(1)} mi`;
+}
+
+function codeTag(id, code) {
+  const node = document.getElementById(id);
+  node.className = `code c${code}`;
+  node.textContent = `CODE ${code}`;
+}
+
+function tickOffer() {
+  const offer = view?.offer;
+  if (!offer) return;
+  const remaining = Math.max(0, offer.expiresAt - Date.now());
+  document.getElementById("offer-bar").style.width = `${((remaining / Math.max(1, offer.windowMs)) * 100).toFixed(1)}%`;
+  setText("offer-countdown", `${Math.ceil(remaining / 1000)}s`);
+}
+
+function renderOffer(offer) {
+  document.getElementById("offer").hidden = !offer;
+  if (!offer) {
+    clearInterval(offerTimer);
+    offerTimer = null;
+    shownOffer = null;
+    return;
+  }
+
+  if (shownOffer === offer.id) return;
+  shownOffer = offer.id;
+  codeTag("offer-code", offer.code);
+  setText("offer-title", `#${offer.id} ${offer.name}`);
+  setText("offer-description", [offer.description, formatDistance(offer.distanceM)].filter(Boolean).join(" · "));
+  for (const node of document.querySelectorAll("#offer button")) node.disabled = false;
+  clearInterval(offerTimer);
+  tickOffer();
+  offerTimer = setInterval(tickOffer, 250);
+}
+
+function renderActive(active, self) {
+  document.getElementById("active").hidden = !active;
+  if (!active) return;
+
+  codeTag("active-code", active.code);
+  setText("active-tag", `Your call · #${active.id}`);
+  setText("active-title", active.name);
+  setText("active-description", active.description || "");
+  document.getElementById("active-units").replaceChildren(
+    ...(active.units ?? []).map((callsign) => el("span", { className: "chip", text: callsign === self.callsign ? `${callsign} · you` : callsign }))
+  );
+  for (const node of document.querySelectorAll("#active button")) node.disabled = false;
+}
+
+function renderSelf(self, calls) {
+  setDepartmentIcon("me-icon", self.department);
+  setText("me-callsign", self.callsign);
+  setText("me-detail", `${self.name} · ${self.agency} · ${self.territory ?? "Unincorporated"}`);
+
+  const leadsCall = calls.some((call) => call.isPrimary);
+  for (const node of document.querySelectorAll("[data-status]")) {
+    node.classList.toggle("active", node.dataset.status === self.status);
+    node.disabled = leadsCall;
+  }
+  setText("status-hint", leadsCall ? "End your call to change status" : statusLabels[self.status] ?? self.status);
+}
+
+function renderCalls(calls, self) {
+  document.getElementById("calls").replaceChildren(...calls.map((call) => {
+    const mine = self.callId === call.id;
+    const detail = call.isEmergency
+      ? `“${call.description}” · ${call.caller}`
+      : [call.territory, formatDistance(call.distanceM)].filter(Boolean).join(" · ");
+
+    return el("div", { className: `call${mine ? " mine" : ""}` }, [
+      el("span", { className: "call-id", text: `#${call.id}` }),
+      el("span", { className: "call-body" }, [
+        el("span", {}, [
+          el("span", { className: "call-title", text: call.name }),
+          el("span", { className: `call-code c${call.code}`, text: `CODE ${call.code}` }),
+        ]),
+        el("span", { className: "call-detail", text: detail }),
+      ]),
+      el("span", { className: "call-units", text: call.units.length ? call.units.join(", ") : "No units" }),
+      el("span", { className: "call-actions" }, [
+        call.canClear ? button("Clear", "button small danger", { action: "clear", call: call.id }) : null,
+        call.hasLocation ? button("Waypoint", "button small", { action: "waypoint", call: call.id }) : null,
+        mine ? null : button("Attach", "button small", { action: "attach", call: call.id }, Boolean(self.callId)),
+      ]),
+    ]);
+  }));
+
+  document.getElementById("calls-empty").hidden = calls.length > 0;
+  setText("call-count", `${calls.length} open`);
+}
+
+function renderUnits(units, self) {
+  const groups = unitGroups
+    .map((group) => ({ title: group.title, units: units.filter(group.match) }))
+    .filter((group) => group.units.length > 0);
+
+  document.getElementById("units").replaceChildren(...groups.flatMap((group) => [
+    el("p", { className: "eyebrow group-title", text: group.title }),
+    ...group.units.map((unit) => el("div", { className: `unit${unit.serverId === self.serverId ? " mine" : ""}` }, [
+      el("span", { className: `dot ${unit.status.toLowerCase()}` }),
+      el("span", { className: "unit-callsign", text: unit.callsign }),
+      el("span", { className: "unit-name", text: unit.name }),
+      el("span", { className: "unit-extra", text: unit.callId ? `#${unit.callId}` : unit.territory ?? "" }),
+    ])),
+  ]));
+  setText("unit-count", `${units.length} on duty`);
+}
+
+function render(next) {
+  view = next;
+  setDepartmentIcons(next.icons);
+  const calls = next.calls ?? [];
+  renderSelf(next.self, calls);
+  renderOffer(next.offer);
+  renderActive(next.activeCall, next.self);
+  renderCalls(calls, next.self);
+  renderUnits(next.units ?? [], next.self);
+}
+
+FivePRS.on("state", render);
+
+document.addEventListener("click", (event) => {
+  const target = event.target.closest("button");
+  if (!target || target.disabled) return;
+  const action = target.dataset.action;
+
+  if (target.dataset.status) {
+    FivePRS.action("status", { status: target.dataset.status });
+  } else if (action === "attach" || action === "waypoint") {
+    FivePRS.action(action, { callId: target.dataset.call });
+  } else if (action === "clear") {
+    target.disabled = true;
+    FivePRS.action("clear", { callId: target.dataset.call });
+  } else if (action === "offer-accept" || action === "offer-decline") {
+    for (const node of document.querySelectorAll("#offer button")) node.disabled = true;
+    FivePRS.action(action === "offer-accept" ? "accept" : "decline");
+  } else if (action === "end-call") {
+    target.disabled = true;
+    FivePRS.action("end");
+  } else if (action === "backup") {
+    target.disabled = true;
+    FivePRS.action("backup", { code: 3 });
+  }
+});
diff --git a/nui/apps/dispatch/index.html b/nui/apps/dispatch/index.html
new file mode 100644
index 0000000..cc68b76
--- /dev/null
+++ b/nui/apps/dispatch/index.html
@@ -0,0 +1,85 @@
+<!doctype html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <title>Dispatch</title>
+  <link rel="stylesheet" href="../../theme.css">
+  <link rel="stylesheet" href="app.css">
+</head>
+<body>
+  <main class="page">
+    <section class="main">
+      <div class="toolbar">
+        <div class="me">
+          <span id="me-icon" class="dept-slot"></span>
+          <div>
+            <p id="me-callsign" class="me-callsign"></p>
+            <p id="me-detail" class="muted"></p>
+          </div>
+        </div>
+        <div class="status-control">
+          <span id="status-hint" class="muted"></span>
+          <div class="segmented">
+            <button type="button" data-status="Available">Available</button>
+            <button type="button" data-status="Busy">Busy</button>
+          </div>
+        </div>
+      </div>
+
+      <div id="offer" class="card offer" hidden>
+        <div class="call-main">
+          <div class="call-tags">
+            <span id="offer-code" class="code"></span>
+            <span class="eyebrow">Incoming call</span>
+            <span id="offer-countdown" class="mono countdown"></span>
+          </div>
+          <p id="offer-title" class="display call-name"></p>
+          <p id="offer-description" class="call-text"></p>
+          <div class="offer-track" aria-hidden="true"><div id="offer-bar" class="offer-bar"></div></div>
+        </div>
+        <div class="call-buttons">
+          <button type="button" class="button primary" data-action="offer-accept">Accept</button>
+          <button type="button" class="button" data-action="offer-decline">Decline</button>
+        </div>
+      </div>
+
+      <div id="active" class="card active" hidden>
+        <div class="call-main">
+          <div class="call-tags">
+            <span id="active-code" class="code"></span>
+            <span id="active-tag" class="eyebrow active-tag"></span>
+          </div>
+          <p id="active-title" class="display call-name"></p>
+          <p id="active-description" class="call-text"></p>
+          <div id="active-units" class="chips"></div>
+        </div>
+        <div class="call-buttons">
+          <button type="button" class="button" data-action="backup">Request backup</button>
+          <button type="button" class="button alert" data-action="end-call">End call</button>
+        </div>
+      </div>
+
+      <div class="card calls">
+        <div class="card-head">
+          <h2 class="heading">Active calls</h2>
+          <span id="call-count" class="eyebrow"></span>
+        </div>
+        <div id="calls" class="call-list"></div>
+        <p id="calls-empty" class="empty" hidden>No active calls. Stay available and calls will come to you.</p>
+      </div>
+    </section>
+
+    <aside class="card units">
+      <div class="card-head">
+        <h2 class="heading">Units</h2>
+        <span id="unit-count" class="eyebrow"></span>
+      </div>
+      <div id="units" class="unit-groups"></div>
+    </aside>
+  </main>
+
+  <script src="../../kit.js"></script>
+  <script src="../../app-sdk.js"></script>
+  <script src="app.js"></script>
+</body>
+</html>
diff --git a/nui/apps/duty/app.css b/nui/apps/duty/app.css
new file mode 100644
index 0000000..a14b661
--- /dev/null
+++ b/nui/apps/duty/app.css
@@ -0,0 +1,262 @@
+body {
+  background: var(--bg);
+}
+
+.page {
+  display: grid;
+  grid-template-columns: 24.286rem minmax(0, 1fr);
+  gap: 1.286rem;
+  height: 100%;
+  padding: 1.286rem;
+  overflow-y: auto;
+}
+
+.side {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+}
+
+.profile {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+  padding: 1.429rem;
+}
+
+.rank {
+  display: flex;
+  align-items: center;
+  gap: 1rem;
+}
+
+.insignia {
+  display: grid;
+  place-items: center;
+  width: 4.571rem;
+  height: 4.571rem;
+  flex: none;
+  border-radius: 1rem;
+  background: #101a30;
+  border: 1px solid #22355c;
+  color: #f2c94c;
+}
+
+.insignia svg {
+  width: 2.714rem;
+  height: 2.714rem;
+  fill: none;
+  stroke: currentColor;
+  stroke-width: 2;
+  stroke-linecap: round;
+  stroke-linejoin: round;
+}
+
+.rank-name {
+  font-size: 2.143rem;
+}
+
+.xp-head {
+  display: flex;
+  justify-content: space-between;
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.xp-track {
+  height: 0.571rem;
+  margin-top: 0.429rem;
+  border-radius: 0.571rem;
+  background: var(--line);
+  overflow: hidden;
+}
+
+.xp-bar {
+  height: 100%;
+  border-radius: inherit;
+  background: var(--accent);
+  transition: width calc(var(--speed) * 3);
+}
+
+.stats {
+  display: grid;
+  grid-template-columns: repeat(3, minmax(0, 1fr));
+  gap: 0.571rem;
+  padding-top: 0.857rem;
+  border-top: 1px solid #172033;
+}
+
+.stat {
+  margin-top: 0.143rem;
+  font-family: var(--font-mono);
+  font-size: 1.286rem;
+}
+
+.steps {
+  display: flex;
+  flex-direction: column;
+  gap: 1.286rem;
+  padding: 1.429rem;
+}
+
+.step-label {
+  display: block;
+  margin-bottom: 0.571rem;
+}
+
+.choice-row {
+  display: grid;
+  grid-template-columns: repeat(auto-fit, minmax(0, 1fr));
+  gap: 0.714rem;
+}
+
+.choice-grid {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.714rem;
+}
+
+.choice {
+  display: flex;
+  align-items: center;
+  gap: 0.857rem;
+  min-height: 3.714rem;
+  padding: 0.571rem 1rem;
+  border-radius: 0.786rem;
+  border: 1px solid var(--line);
+  background: var(--surface-2);
+  color: var(--text-2);
+  text-align: left;
+}
+
+.choice:hover {
+  border-color: var(--line-strong);
+}
+
+.choice.selected {
+  border-color: var(--accent);
+  background: var(--accent-soft);
+  color: var(--text);
+}
+
+.choice .dept-icon {
+  width: 2.286rem;
+  height: 2.286rem;
+}
+
+.choice-title {
+  display: block;
+  font-size: 1.071rem;
+  font-weight: 600;
+}
+
+.choice-detail {
+  display: block;
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.choice.selected .choice-detail {
+  color: var(--accent-text);
+}
+
+.step-pair {
+  display: grid;
+  grid-template-columns: minmax(0, 1fr) 16rem;
+  gap: 1.143rem;
+}
+
+.callsign-field {
+  display: flex;
+  flex-direction: column;
+}
+
+.callsign {
+  height: 3.714rem;
+  font-size: 1.286rem;
+  text-transform: uppercase;
+}
+
+.hint {
+  margin-top: 0.429rem;
+  font-size: 0.786rem;
+}
+
+.station-grid {
+  display: grid;
+  grid-template-columns: repeat(3, minmax(0, 1fr));
+  gap: 0.571rem;
+  margin-top: 0.714rem;
+  max-height: 12rem;
+  overflow-y: auto;
+}
+
+.station {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 0.571rem;
+  height: 2.857rem;
+  padding: 0 0.857rem;
+  border-radius: 0.643rem;
+  border: 1px solid var(--line);
+  background: var(--surface-2);
+  color: var(--text-2);
+  font-weight: 600;
+}
+
+.station.selected {
+  border-color: var(--accent);
+  background: var(--accent-soft);
+  color: var(--text);
+}
+
+.station-distance {
+  font-family: var(--font-mono);
+  font-size: 0.857rem;
+  font-weight: 400;
+  color: var(--muted);
+}
+
+.submit {
+  display: flex;
+  align-items: center;
+  gap: 0.857rem;
+  margin-top: auto;
+}
+
+.submit-button {
+  margin-left: auto;
+  height: 3.286rem;
+  padding: 0 2rem;
+  font-size: 1.143rem;
+}
+
+.on-duty {
+  display: flex;
+  flex-direction: column;
+  gap: 1.143rem;
+  padding: 1.714rem;
+}
+
+.unit {
+  display: flex;
+  align-items: center;
+  gap: 1.143rem;
+}
+
+.unit-callsign {
+  font-family: var(--font-mono);
+  font-size: 2.286rem;
+  font-weight: 600;
+  letter-spacing: 0.04em;
+}
+
+.on-duty-note {
+  line-height: 1.5;
+}
+
+.off-button {
+  align-self: flex-start;
+  margin-top: auto;
+}
diff --git a/nui/apps/duty/app.js b/nui/apps/duty/app.js
new file mode 100644
index 0000000..a7ee2a2
--- /dev/null
+++ b/nui/apps/duty/app.js
@@ -0,0 +1,202 @@
+const enterButton = document.getElementById("enter");
+const callsignInput = document.getElementById("callsign");
+
+const startOptions = [
+  { id: "here", name: "Here", detail: "Gear and car now" },
+  { id: "teleport", name: "Station", detail: "Teleport and gear up" },
+  { id: "drive", name: "Drive there", detail: "GPS route, car waiting" },
+];
+
+let view = null;
+let filled = false;
+let entering = false;
+let toastTimer = null;
+let selectedDepartment = null;
+let selectedAgency = null;
+let selectedStart = "here";
+let selectedStation = null;
+
+function departmentById(id) {
+  return view?.departments.find((department) => department.id === id) ?? null;
+}
+
+function selectDepartment(id) {
+  const department = departmentById(id);
+  selectedDepartment = department ? department.id : null;
+
+  const agencies = department?.agencies ?? [];
+  if (!agencies.some((agency) => agency.id === selectedAgency)) {
+    const current = agencies.find((agency) => agency.id === view.agencyId);
+    selectedAgency = (current ?? agencies[0])?.id ?? null;
+  }
+}
+
+function availableStations() {
+  return (departmentById(selectedDepartment)?.stations ?? []).filter(
+    (station) => station.agencies.length === 0 || !selectedAgency || station.agencies.includes(selectedAgency)
+  );
+}
+
+function formatDistance(meters) {
+  const miles = meters / 1609.34;
+  return miles < 0.1 ? "Nearby" : `${miles.toFixed(1)} mi`;
+}
+
+function choice(title, detail, selected, dataset, icon = null) {
+  const button = el("button", { className: `choice${selected ? " selected" : ""}`, dataset }, [
+    icon,
+    el("span", {}, [el("span", { className: "choice-title", text: title }), detail ? el("span", { className: "choice-detail", text: detail }) : null]),
+  ]);
+  button.type = "button";
+  return button;
+}
+
+function showToast(message) {
+  entering = false;
+  const toast = document.getElementById("toast");
+  toast.textContent = message ?? "";
+  toast.hidden = !message;
+  clearTimeout(toastTimer);
+  toastTimer = message ? setTimeout(() => showToast(null), 6000) : null;
+  if (view) renderForm();
+}
+
+function renderStarts() {
+  const stations = availableStations();
+  document.getElementById("start-step").hidden = stations.length === 0;
+  if (stations.length === 0) selectedStart = "here";
+  if (!stations.some((station) => station.id === selectedStation)) selectedStation = stations[0]?.id ?? null;
+
+  document.getElementById("starts").replaceChildren(
+    ...startOptions.map((option) => choice(option.name, option.detail, option.id === selectedStart, { start: option.id }))
+  );
+
+  const list = document.getElementById("stations");
+  list.hidden = selectedStart === "here";
+  list.replaceChildren(...stations.map((station) => {
+    const button = el("button", { className: `station${station.id === selectedStation ? " selected" : ""}`, dataset: { station: station.id } }, [
+      el("span", { text: station.name }),
+      el("span", { className: "station-distance", text: formatDistance(station.distance) }),
+    ]);
+    button.type = "button";
+    return button;
+  }));
+}
+
+function renderForm() {
+  const departments = view.departments ?? [];
+  document.getElementById("departments").replaceChildren(
+    ...departments.map((department) =>
+      choice(department.name, null, department.id === selectedDepartment, { department: department.id }, departmentIcon(department.name))
+    )
+  );
+  document.getElementById("no-departments").hidden = departments.length > 0;
+
+  const agencies = departmentById(selectedDepartment)?.agencies ?? [];
+  const agency = agencies.find((item) => item.id === selectedAgency);
+  callsignInput.placeholder = `${agency?.callsignPrefix || "UNIT"}-ID`;
+  document.getElementById("agency-step").hidden = agencies.length === 0;
+  document.getElementById("agencies").replaceChildren(
+    ...agencies.map((item) => choice(item.name, item.callsignPrefix, item.id === selectedAgency, { agency: item.id }))
+  );
+
+  renderStarts();
+
+  const station = availableStations().find((item) => item.id === selectedStation);
+  const callsign = callsignInput.value.trim() || callsignInput.placeholder;
+  setText("summary", [agency?.callsignPrefix, callsign, selectedStart === "here" ? "Here" : station?.name].filter(Boolean).join(" · "));
+
+  enterButton.disabled = entering || selectedDepartment === null;
+  enterButton.textContent = entering ? "Going on duty…" : "Go on duty";
+}
+
+function renderProfile() {
+  const returning = view.departmentId !== 0 || view.rank > 1 || view.xp > 0;
+  setText("greeting", returning ? `Welcome back, ${view.name}` : `Welcome to FivePRS, ${view.name}`);
+  setText("rank-name", view.departmentId === 0 ? "Recruit" : view.rankName);
+  setText("rank-detail", view.departmentId === 0 ? "Choose a department to start" : `${view.department} rank ${view.rank} of ${view.rankCount}`);
+
+  const top = view.xpToNext === 0;
+  setText("next-rank", top ? "Top rank" : `Next: ${view.nextRankName}`);
+  setText("xp", top ? `${view.xp} XP` : `${view.xp} / ${view.xpToNext} XP`);
+  document.getElementById("xp-bar").style.width = top ? "100%" : `${Math.min(100, (view.xp / view.xpToNext) * 100).toFixed(1)}%`;
+
+  setText("stat-calls", view.stats?.calls ?? 0);
+  setText("stat-arrests", view.stats?.arrests ?? 0);
+  setText("stat-hours", view.stats?.hours ?? 0);
+}
+
+function render(next) {
+  view = next;
+  setDepartmentIcons(next.icons);
+  renderProfile();
+
+  document.getElementById("off-duty").hidden = view.isOnDuty;
+  document.getElementById("on-duty").hidden = !view.isOnDuty;
+
+  if (view.isOnDuty) {
+    setText("unit-callsign", view.unit?.callsign ?? view.callsign);
+    setText("unit-agency", view.unit?.agency ?? "");
+    setDepartmentIcon("unit-icon", view.department);
+    document.getElementById("off").disabled = false;
+    return;
+  }
+
+  if (!filled) {
+    filled = true;
+    selectedAgency = view.agencyId || null;
+    selectDepartment(departmentById(view.departmentId) ? view.departmentId : view.departments[0]?.id);
+    callsignInput.value = view.callsign ?? "";
+    callsignInput.maxLength = view.callsignMaxLength ?? 12;
+  } else if (selectedDepartment === null || !departmentById(selectedDepartment)) {
+    selectDepartment(view.departments[0]?.id);
+  }
+
+  renderForm();
+}
+
+FivePRS.on("state", render);
+FivePRS.on("error", showToast);
+
+document.addEventListener("click", (event) => {
+  const target = event.target.closest("button");
+  if (!target || target.disabled || !view) return;
+
+  if (target.dataset.department) {
+    selectDepartment(Number(target.dataset.department));
+    showToast(null);
+  } else if (target.dataset.agency) {
+    selectedAgency = target.dataset.agency;
+    renderForm();
+  } else if (target.dataset.start) {
+    selectedStart = target.dataset.start;
+    renderForm();
+  } else if (target.dataset.station) {
+    selectedStation = target.dataset.station;
+    renderForm();
+  } else if (target === enterButton) {
+    showToast(null);
+    entering = true;
+    renderForm();
+    FivePRS.action("enter", {
+      departmentId: selectedDepartment,
+      agencyId: selectedAgency ?? "",
+      callsign: callsignInput.value.trim(),
+      start: selectedStart,
+      stationId: selectedStation ?? "",
+    });
+  } else if (target.id === "off") {
+    target.disabled = true;
+    FivePRS.action("off");
+  }
+});
+
+callsignInput.addEventListener("input", () => {
+  const cleaned = callsignInput.value.toUpperCase().replace(/[^A-Z0-9-]/g, "");
+  if (cleaned !== callsignInput.value) callsignInput.value = cleaned;
+  if (view) renderForm();
+});
+
+callsignInput.addEventListener("keydown", (event) => {
+  if (event.key === "Enter" && !enterButton.disabled) enterButton.click();
+});
diff --git a/nui/apps/duty/index.html b/nui/apps/duty/index.html
new file mode 100644
index 0000000..58a14f5
--- /dev/null
+++ b/nui/apps/duty/index.html
@@ -0,0 +1,83 @@
+<!doctype html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <title>Duty</title>
+  <link rel="stylesheet" href="../../theme.css">
+  <link rel="stylesheet" href="app.css">
+</head>
+<body>
+  <main class="page">
+    <aside class="side">
+      <div class="card profile">
+        <p id="greeting" class="eyebrow"></p>
+        <div class="rank">
+          <span class="insignia"><svg viewBox="0 0 24 24" aria-hidden="true"><path d="M5 9l7-4 7 4M5 14l7-4 7 4M5 19l7-4 7 4"></path></svg></span>
+          <div>
+            <p id="rank-name" class="display rank-name"></p>
+            <p id="rank-detail" class="muted"></p>
+          </div>
+        </div>
+        <div>
+          <div class="xp-head"><span id="next-rank"></span><span id="xp" class="mono"></span></div>
+          <div class="xp-track" aria-hidden="true"><div id="xp-bar" class="xp-bar"></div></div>
+        </div>
+        <div class="stats">
+          <div><p class="eyebrow">Calls</p><p id="stat-calls" class="stat"></p></div>
+          <div><p class="eyebrow">Arrests</p><p id="stat-arrests" class="stat"></p></div>
+          <div><p class="eyebrow">Hours</p><p id="stat-hours" class="stat"></p></div>
+        </div>
+      </div>
+    </aside>
+
+    <section id="off-duty" class="card steps">
+      <div>
+        <p class="eyebrow step-label">1 · Department</p>
+        <div id="departments" class="choice-row"></div>
+        <p id="no-departments" class="empty" hidden>No departments are available to you on this server.</p>
+      </div>
+
+      <div class="step-pair">
+        <div id="agency-step">
+          <p class="eyebrow step-label">2 · Agency</p>
+          <div id="agencies" class="choice-grid"></div>
+        </div>
+        <label class="callsign-field">
+          <span class="eyebrow step-label">3 · Callsign</span>
+          <input id="callsign" class="input mono callsign" type="text" autocomplete="off" spellcheck="false">
+          <span class="muted hint">Letters, numbers and hyphens. Blank uses your agency's default.</span>
+        </label>
+      </div>
+
+      <div id="start-step">
+        <p class="eyebrow step-label">4 · Start at</p>
+        <div id="starts" class="choice-row"></div>
+        <div id="stations" class="station-grid"></div>
+      </div>
+
+      <div class="submit">
+        <span id="summary" class="muted"></span>
+        <button id="enter" type="button" class="button primary submit-button">Go on duty</button>
+      </div>
+    </section>
+
+    <section id="on-duty" class="card on-duty" hidden>
+      <p class="eyebrow">On duty</p>
+      <div class="unit">
+        <span id="unit-icon" class="dept-slot"></span>
+        <div>
+          <p id="unit-callsign" class="display unit-callsign"></p>
+          <p id="unit-agency" class="muted"></p>
+        </div>
+      </div>
+      <p class="muted on-duty-note">Calls are offered through Dispatch. Use the station locker or armory to change your gear.</p>
+      <button id="off" type="button" class="button danger off-button">Go off duty</button>
+    </section>
+  </main>
+  <p id="toast" class="toast" hidden></p>
+
+  <script src="../../kit.js"></script>
+  <script src="../../app-sdk.js"></script>
+  <script src="app.js"></script>
+</body>
+</html>
diff --git a/nui/apps/emergency/app.css b/nui/apps/emergency/app.css
new file mode 100644
index 0000000..c07d890
--- /dev/null
+++ b/nui/apps/emergency/app.css
@@ -0,0 +1,201 @@
+body {
+  background: var(--bg);
+}
+
+.page {
+  display: grid;
+  grid-template-columns: minmax(0, 1fr) 28.571rem;
+  gap: 1.286rem;
+  height: 100%;
+  padding: 1.286rem;
+  overflow-y: auto;
+}
+
+.call-form {
+  display: flex;
+  flex-direction: column;
+  gap: 1.143rem;
+  padding: 1.571rem;
+}
+
+.call-title {
+  font-size: 2.286rem;
+}
+
+.call-location {
+  margin-top: 0.429rem;
+}
+
+.call-place {
+  color: var(--text);
+}
+
+.services {
+  display: grid;
+  grid-template-columns: repeat(auto-fit, minmax(0, 1fr));
+  gap: 0.857rem;
+}
+
+.service {
+  display: flex;
+  flex-direction: column;
+  align-items: flex-start;
+  gap: 0.571rem;
+  min-height: 8.571rem;
+  padding: 1.143rem;
+  border-radius: 1rem;
+  border: 1px solid var(--line);
+  background: var(--surface-2);
+  text-align: left;
+}
+
+.service:hover {
+  border-color: var(--line-strong);
+}
+
+.service.selected {
+  border: 2px solid var(--accent);
+  background: var(--accent-soft);
+}
+
+.service .dept-icon {
+  width: 2.571rem;
+  height: 2.571rem;
+}
+
+.service-name {
+  font-size: 1.286rem;
+  font-weight: 700;
+}
+
+.service-detail {
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.call-description {
+  font-size: 1.071rem;
+}
+
+.call-actions {
+  display: flex;
+  align-items: center;
+  gap: 1rem;
+  margin-top: auto;
+}
+
+.anonymous {
+  display: flex;
+  align-items: center;
+  gap: 0.571rem;
+  color: var(--text-2);
+}
+
+.anonymous input {
+  width: 1.286rem;
+  height: 1.286rem;
+  accent-color: var(--accent);
+}
+
+.call-button {
+  margin-left: auto;
+  height: 3.571rem;
+  padding: 0 1.857rem;
+  border: 0;
+  border-radius: 0.857rem;
+  background: #dc2626;
+  color: #ffffff;
+  font-size: 1.214rem;
+}
+
+.call-button:hover:not(:disabled) {
+  background: #ef4444;
+}
+
+.call-button svg {
+  width: 1.429rem;
+  height: 1.429rem;
+  fill: none;
+  stroke: currentColor;
+  stroke-width: 2;
+  stroke-linejoin: round;
+}
+
+.side {
+  display: flex;
+  flex-direction: column;
+  padding: 1.429rem;
+}
+
+.side > div {
+  display: flex;
+  flex: 1;
+  flex-direction: column;
+  gap: 1rem;
+}
+
+.steps {
+  display: flex;
+  flex-direction: column;
+  gap: 0.857rem;
+  padding-left: 1.286rem;
+  color: var(--text-2);
+  line-height: 1.5;
+}
+
+.side-note {
+  margin-top: auto;
+  font-size: 0.857rem;
+}
+
+.call-quote {
+  color: var(--text-2);
+  font-style: italic;
+}
+
+.timeline {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+  list-style: none;
+}
+
+.step {
+  display: flex;
+  gap: 0.857rem;
+}
+
+.step-mark {
+  width: 1.571rem;
+  height: 1.571rem;
+  flex: none;
+  border-radius: 50%;
+  border: 2px solid #33435e;
+}
+
+.step.done .step-mark {
+  border-color: #16a34a;
+  background: #16a34a;
+}
+
+.step.current .step-mark {
+  border-color: var(--accent);
+}
+
+.step-title {
+  display: block;
+  font-weight: 600;
+}
+
+.step:not(.done):not(.current) .step-title {
+  color: var(--muted);
+}
+
+.step-detail {
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.cancel {
+  margin-top: auto;
+}
diff --git a/nui/apps/emergency/app.js b/nui/apps/emergency/app.js
new file mode 100644
index 0000000..cacb638
--- /dev/null
+++ b/nui/apps/emergency/app.js
@@ -0,0 +1,128 @@
+const form = document.getElementById("form");
+const cancel = document.getElementById("cancel");
+const description = form.elements.description;
+
+const serviceDetails = {
+  police: "Crime, danger, disputes",
+  fire: "Fires, rescues, hazards",
+  ems: "Injuries, medical help",
+};
+
+let view = null;
+let selectedService = null;
+let calling = false;
+let toastTimer = null;
+
+function showToast(message) {
+  calling = false;
+  const toast = document.getElementById("toast");
+  toast.textContent = message ?? "";
+  toast.hidden = !message;
+  clearTimeout(toastTimer);
+  toastTimer = message ? setTimeout(() => showToast(null), 6000) : null;
+  if (view) renderForm();
+}
+
+function time(value) {
+  const date = new Date(value);
+  return Number.isNaN(date.getTime()) ? "" : date.toLocaleTimeString([], { hour: "2-digit", minute: "2-digit" });
+}
+
+function renderForm() {
+  const services = view.departments ?? [];
+  if (!services.some((service) => service.id === selectedService)) selectedService = services[0]?.id ?? null;
+
+  document.getElementById("services").replaceChildren(...services.map((service) => {
+    const button = el("button", { className: `service${service.id === selectedService ? " selected" : ""}`, dataset: { service: service.id } }, [
+      departmentIcon(service.name),
+      el("span", { className: "service-name", text: service.name }),
+      el("span", { className: "service-detail", text: serviceDetails[service.name.toLowerCase()] ?? "" }),
+    ]);
+    button.type = "button";
+    return button;
+  }));
+
+  const submit = document.getElementById("submit");
+  submit.disabled = calling || selectedService === null;
+  setText("submit-label", calling ? "Calling…" : "Call 911");
+  setText("counter", `${description.value.length} / ${view.maxLength}`);
+}
+
+function step(title, detail, state) {
+  return el("li", { className: `step ${state}` }, [
+    el("span", { className: "step-mark" }),
+    el("span", {}, [el("span", { className: "step-title", text: title }), detail ? el("span", { className: "step-detail", text: detail }) : null]),
+  ]);
+}
+
+function renderStatus(status) {
+  const service = (view.departments ?? []).find((department) => department.id === status.department);
+  setText("call-id", `#${status.callId} · ${service?.name ?? "Emergency"}`);
+  setText("call-description", `“${status.description}”`);
+
+  const responding = status.responding > 0;
+  document.getElementById("timeline").replaceChildren(
+    step("Call received", time(status.receivedAt), "done"),
+    step("Units responding", responding ? `${(status.units ?? []).join(", ")} en route` : "Waiting for a unit", responding ? "done" : "current"),
+    step("On scene", status.onScene ? "A unit has arrived" : responding ? "Units are on the way" : "", status.onScene ? "done" : responding ? "current" : ""),
+    step("Cleared", "", ""),
+  );
+  cancel.disabled = false;
+}
+
+function render(next) {
+  const hadCall = view?.status != null;
+  view = next;
+  setDepartmentIcons(next.icons);
+  description.maxLength = next.maxLength;
+  setText("location", next.location || "your current position");
+
+  const status = next.status;
+  document.getElementById("active").hidden = !status;
+  document.getElementById("idle").hidden = Boolean(status);
+
+  if (status) calling = false;
+  else if (hadCall) {
+    form.reset();
+    showToast(null);
+  }
+
+  renderForm();
+  form.querySelectorAll("button, textarea, input").forEach((node) => {
+    if (status) node.disabled = true;
+    else if (node.id !== "submit") node.disabled = false;
+  });
+  if (status) renderStatus(status);
+}
+
+FivePRS.on("state", render);
+FivePRS.on("error", showToast);
+
+description.addEventListener("input", () => {
+  if (view) setText("counter", `${description.value.length} / ${view.maxLength}`);
+});
+
+form.addEventListener("submit", (event) => {
+  event.preventDefault();
+  const data = new FormData(form);
+  showToast(null);
+  calling = true;
+  renderForm();
+  FivePRS.action("call", {
+    departmentId: selectedService,
+    description: String(data.get("description") ?? "").trim(),
+    anonymous: data.get("anonymous") === "on",
+  });
+});
+
+document.getElementById("services").addEventListener("click", (event) => {
+  const target = event.target.closest("[data-service]");
+  if (!target || target.disabled) return;
+  selectedService = Number(target.dataset.service);
+  renderForm();
+});
+
+cancel.addEventListener("click", () => {
+  cancel.disabled = true;
+  FivePRS.action("cancel");
+});
diff --git a/nui/apps/emergency/index.html b/nui/apps/emergency/index.html
new file mode 100644
index 0000000..5494320
--- /dev/null
+++ b/nui/apps/emergency/index.html
@@ -0,0 +1,61 @@
+<!doctype html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <title>911</title>
+  <link rel="stylesheet" href="../../theme.css">
+  <link rel="stylesheet" href="app.css">
+</head>
+<body>
+  <main class="page">
+    <form id="form" class="card call-form">
+      <div>
+        <h1 class="display call-title">What's your emergency?</h1>
+        <p class="muted call-location">Your location is sent with the call: <span id="location" class="call-place"></span></p>
+      </div>
+
+      <div id="services" class="services"></div>
+
+      <label class="field">Tell dispatch what's happening
+        <textarea name="description" class="input call-description" rows="4" required></textarea>
+      </label>
+
+      <div class="call-actions">
+        <label class="anonymous"><input name="anonymous" type="checkbox">Call anonymously</label>
+        <span id="counter" class="mono muted"></span>
+        <button id="submit" type="submit" class="button call-button">
+          <svg viewBox="0 0 24 24" aria-hidden="true"><path d="M5 4h4l2 5-2.5 1.5a11 11 0 0 0 5 5L15 13l5 2v4a2 2 0 0 1-2 2A16 16 0 0 1 3 6a2 2 0 0 1 2-2z"></path></svg>
+          <span id="submit-label">Call 911</span>
+        </button>
+      </div>
+    </form>
+
+    <aside class="card side">
+      <div id="idle">
+        <h2 class="heading">How 911 works</h2>
+        <ol class="steps">
+          <li>Pick the service you need and describe what's happening.</li>
+          <li>Your call goes to every on-duty unit in that department.</li>
+          <li>You'll be told when units are responding and when the call is closed.</li>
+        </ol>
+        <p class="muted side-note">Misusing 911 can be reported to staff.</p>
+      </div>
+
+      <div id="active" hidden>
+        <div class="card-head">
+          <h2 class="heading">Your call</h2>
+          <span id="call-id" class="mono muted"></span>
+        </div>
+        <p id="call-description" class="call-quote"></p>
+        <ol id="timeline" class="timeline"></ol>
+        <button id="cancel" type="button" class="button danger cancel">Cancel call</button>
+      </div>
+    </aside>
+  </main>
+  <p id="toast" class="toast" hidden></p>
+
+  <script src="../../kit.js"></script>
+  <script src="../../app-sdk.js"></script>
+  <script src="app.js"></script>
+</body>
+</html>
diff --git a/nui/apps/licenses/app.css b/nui/apps/licenses/app.css
new file mode 100644
index 0000000..e6cdaa5
--- /dev/null
+++ b/nui/apps/licenses/app.css
@@ -0,0 +1,135 @@
+body {
+  background: var(--bg);
+}
+
+.page {
+  height: 100%;
+  padding: 1.429rem 1.286rem;
+  overflow-y: auto;
+}
+
+.wallet {
+  display: grid;
+  grid-template-columns: 40rem minmax(0, 1fr);
+  gap: 1.571rem;
+  align-items: start;
+}
+
+.showcase {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+}
+
+.card-empty {
+  aspect-ratio: 85.6 / 54;
+  display: grid;
+  place-items: center;
+}
+
+.card-actions {
+  display: flex;
+  align-items: center;
+  gap: 0.714rem;
+}
+
+.card-actions .muted {
+  margin-left: auto;
+  font-size: 0.857rem;
+}
+
+.list {
+  display: flex;
+  flex-direction: column;
+  gap: 0.857rem;
+  min-width: 0;
+}
+
+.license-grid {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.714rem;
+}
+
+.license {
+  display: flex;
+  align-items: center;
+  gap: 0.857rem;
+  padding: 0.714rem;
+  border-radius: var(--radius);
+  border: 1px solid var(--line);
+  background: var(--surface);
+  text-align: left;
+}
+
+button.license:hover {
+  border-color: var(--line-strong);
+}
+
+.license.selected {
+  border-color: var(--accent);
+  background: var(--accent-soft);
+}
+
+.mini {
+  display: grid;
+  place-items: center;
+  width: 4.571rem;
+  height: 2.857rem;
+  flex: none;
+  border-radius: 0.357rem;
+  background: #e5ebf3;
+  border-top: 0.571rem solid var(--card-color, #1d3a6e);
+}
+
+.mini.faded {
+  opacity: 0.55;
+}
+
+.mini.empty-slot {
+  background: transparent;
+  border: 1px dashed #33435e;
+}
+
+.mini svg {
+  width: 1.143rem;
+  height: 1.143rem;
+  fill: none;
+  stroke: var(--muted);
+  stroke-width: 2;
+}
+
+.license-text {
+  display: flex;
+  flex: 1;
+  flex-direction: column;
+  gap: 0.214rem;
+  min-width: 0;
+}
+
+.license-name {
+  font-weight: 600;
+}
+
+.license-status {
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.license-status.good {
+  color: var(--green);
+}
+
+.license-status.warn {
+  color: var(--amber);
+}
+
+.license-status.bad {
+  color: var(--red-text);
+}
+
+.list-note {
+  margin-top: 0.429rem;
+  font-size: 0.857rem;
+  line-height: 1.5;
+}
diff --git a/nui/apps/licenses/app.js b/nui/apps/licenses/app.js
new file mode 100644
index 0000000..89f2cf3
--- /dev/null
+++ b/nui/apps/licenses/app.js
@@ -0,0 +1,94 @@
+const statusText = ["Valid", "Suspended", "Revoked"];
+const statusTone = ["good", "warn", "bad"];
+const lockPath = "M5 11h14v10H5z M8 11V8a4 4 0 0 1 8 0v3";
+
+let view = null;
+let selectedType = null;
+
+function lockIcon() {
+  const svg = document.createElementNS("http://www.w3.org/2000/svg", "svg");
+  svg.setAttribute("viewBox", "0 0 24 24");
+  svg.setAttribute("aria-hidden", "true");
+  const path = document.createElementNS("http://www.w3.org/2000/svg", "path");
+  path.setAttribute("d", lockPath);
+  svg.append(path);
+  return svg;
+}
+
+function expiryText(license) {
+  if (!license.expiresAt) return "No expiry";
+  const expires = new Date(license.expiresAt);
+  return expires < new Date() ? `Expired ${cardDate(license.expiresAt)}` : `Expires ${cardDate(license.expiresAt)}`;
+}
+
+function licenseRow(license) {
+  const held = license.status !== null && license.status !== undefined;
+  const mini = el("span", { className: `mini${held ? "" : " empty-slot"}${held && license.status !== 0 ? " faded" : ""}` });
+  if (held) mini.style.setProperty("--card-color", license.card?.color || "#1d3a6e");
+  else if (!license.selfService) mini.append(lockIcon());
+
+  const detail = held
+    ? el("span", { className: `license-status ${statusTone[license.status]}`, text: license.status === 0 ? `${statusText[0]}${license.class ? ` · Class ${license.class}` : ""}` : statusText[license.status] })
+    : el("span", { className: "license-status", text: license.selfService ? "Not held" : "Issued by law enforcement" });
+
+  const text = el("span", { className: "license-text" }, [el("span", { className: "license-name", text: license.name }), detail]);
+
+  if (held) {
+    const button = el("button", { className: `license${license.type === selectedType ? " selected" : ""}`, dataset: { select: license.type } }, [mini, text]);
+    button.type = "button";
+    return button;
+  }
+
+  const row = el("div", { className: "license" }, [mini, text]);
+  if (license.selfService) {
+    const apply = el("button", { className: "button small accent", text: "Apply", dataset: { apply: license.type } });
+    apply.type = "button";
+    row.append(apply);
+  }
+  return row;
+}
+
+function render(next) {
+  view = next;
+  const active = renderCivilianFrame(next);
+  if (!active) return;
+
+  const licenses = next.state.licenses ?? [];
+  const held = licenses.filter((license) => license.status !== null && license.status !== undefined);
+  if (!held.some((license) => license.type === selectedType)) selectedType = (held.find((license) => license.status === 0) ?? held[0])?.type ?? null;
+
+  document.getElementById("licenses").replaceChildren(...licenses.map(licenseRow));
+
+  const selected = held.find((license) => license.type === selectedType);
+  document.getElementById("card-empty").hidden = Boolean(selected);
+  document.getElementById("card-actions").hidden = !selected;
+  document.getElementById("card-slot").replaceChildren(...(selected
+    ? [licenseCard({ ...active, stateId: stateId(next, active.id), state: next.stateInfo, license: selected })]
+    : []));
+
+  if (selected) {
+    document.getElementById("show").disabled = selected.status !== 0;
+    setText("card-note", `${expiryText(selected)} · ${selected.card?.issuer || "Issued by the state"}`);
+  }
+}
+
+FivePRS.on("state", render);
+
+document.getElementById("licenses").addEventListener("click", (event) => {
+  const apply = event.target.closest("[data-apply]");
+  if (apply && !apply.disabled) {
+    apply.disabled = true;
+    FivePRS.action("apply", { type: apply.dataset.apply });
+    return;
+  }
+
+  const select = event.target.closest("[data-select]");
+  if (select) {
+    selectedType = select.dataset.select;
+    render(view);
+  }
+});
+
+document.getElementById("show").addEventListener("click", () => {
+  if (selectedType) FivePRS.action("show", { type: selectedType });
+});
diff --git a/nui/apps/licenses/index.html b/nui/apps/licenses/index.html
new file mode 100644
index 0000000..adcdc0c
--- /dev/null
+++ b/nui/apps/licenses/index.html
@@ -0,0 +1,40 @@
+<!doctype html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <title>Licenses</title>
+  <link rel="stylesheet" href="../../theme.css">
+  <link rel="stylesheet" href="../../cards.css">
+  <link rel="stylesheet" href="app.css">
+</head>
+<body>
+  <main class="page">
+    <p id="loading" class="empty">Loading licenses…</p>
+    <p id="no-character" class="empty" hidden>Create a character in the Characters app to apply for licenses.</p>
+
+    <div id="content" class="wallet" hidden>
+      <section class="showcase">
+        <div id="card-slot"></div>
+        <p id="card-empty" class="empty card-empty" hidden>You don't hold any licenses yet. Apply for one from the list.</p>
+        <div id="card-actions" class="card-actions">
+          <button id="show" type="button" class="button">Show to nearby person</button>
+          <span id="card-note" class="muted"></span>
+        </div>
+      </section>
+
+      <section class="list">
+        <h2 class="heading">All licenses</h2>
+        <div id="licenses" class="license-grid"></div>
+        <p class="muted list-note">Card art, colours and issuers come from licenses.json, so each server can match its own state or city.</p>
+      </section>
+    </div>
+  </main>
+  <p id="toast" class="toast" hidden></p>
+
+  <script src="../../kit.js"></script>
+  <script src="../../cards.js"></script>
+  <script src="../../app-sdk.js"></script>
+  <script src="../shared/civilian.js"></script>
+  <script src="app.js"></script>
+</body>
+</html>
diff --git a/nui/apps/records/app.css b/nui/apps/records/app.css
new file mode 100644
index 0000000..241866d
--- /dev/null
+++ b/nui/apps/records/app.css
@@ -0,0 +1,471 @@
+body {
+  background: var(--bg);
+}
+
+.page {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+  height: 100%;
+  padding: 1rem 1.286rem 1.286rem;
+  overflow: hidden;
+}
+
+.toolbar {
+  display: flex;
+  align-items: center;
+  gap: 0.857rem;
+}
+
+.tab-count:not(:empty) {
+  margin-left: 0.286rem;
+  padding: 0 0.429rem;
+  border-radius: 999px;
+  background: var(--accent);
+  color: #fff;
+  font-family: var(--font-mono);
+  font-size: 0.786rem;
+}
+
+.search {
+  flex: 1;
+  display: flex;
+  align-items: center;
+  gap: 0.571rem;
+}
+
+.search-input {
+  flex: 1;
+  max-width: 28rem;
+}
+
+.columns {
+  display: grid;
+  grid-template-columns: 17.143rem minmax(0, 1fr) 21.429rem;
+  gap: 1rem;
+  flex: 1;
+  min-height: 0;
+}
+
+.results {
+  display: flex;
+  flex-direction: column;
+  gap: 0.571rem;
+  min-height: 0;
+  overflow-y: auto;
+}
+
+.stop {
+  display: flex;
+  flex-direction: column;
+  gap: 0.286rem;
+  padding: 0.857rem;
+  border-color: var(--accent);
+}
+
+.stop-title {
+  font-family: var(--font-mono);
+  font-weight: 600;
+}
+
+.stop-sub {
+  font-size: 0.857rem;
+}
+
+.stop-actions,
+.field-actions {
+  display: flex;
+  flex-wrap: wrap;
+  gap: 0.429rem;
+}
+
+.stop-actions:not(:empty) {
+  margin-top: 0.429rem;
+}
+
+.field-actions .button {
+  flex: 1;
+}
+
+.result-list {
+  display: flex;
+  flex-direction: column;
+  gap: 0.571rem;
+}
+
+.result {
+  display: flex;
+  align-items: center;
+  gap: 0.714rem;
+  padding: 0.571rem;
+  border-radius: 0.714rem;
+  border: 1px solid var(--line);
+  background: var(--surface);
+  text-align: left;
+}
+
+.result:hover {
+  border-color: var(--line-strong);
+}
+
+.result.selected {
+  border-color: var(--accent);
+  background: var(--accent-soft);
+}
+
+.initials {
+  display: grid;
+  place-items: center;
+  width: 2.714rem;
+  height: 3.286rem;
+  flex: none;
+  border-radius: 0.357rem;
+  background: #1c2738;
+  font-family: var(--font-display);
+  font-size: 1.143rem;
+  font-weight: 700;
+  color: var(--text-2);
+}
+
+.result-text {
+  display: flex;
+  flex: 1;
+  flex-direction: column;
+  gap: 0.143rem;
+  min-width: 0;
+}
+
+.result-name {
+  font-weight: 600;
+}
+
+.result-dob {
+  font-family: var(--font-mono);
+  font-size: 0.786rem;
+  color: var(--muted);
+}
+
+.flag {
+  padding: 0.143rem 0.5rem;
+  border-radius: 0.429rem;
+  background: var(--red-soft);
+  color: #fca5a5;
+  font-size: 0.786rem;
+  font-weight: 700;
+  letter-spacing: 0.04em;
+}
+
+.file {
+  min-height: 0;
+  overflow-y: auto;
+}
+
+.placeholder {
+  margin-top: 0;
+}
+
+.record {
+  display: flex;
+  flex-direction: column;
+  gap: 0.857rem;
+}
+
+.banner strong {
+  white-space: nowrap;
+}
+
+.banner-icon {
+  width: 1.286rem;
+  height: 1.286rem;
+  flex: none;
+  fill: none;
+  stroke: currentColor;
+  stroke-width: 2;
+  stroke-linejoin: round;
+}
+
+.person {
+  display: grid;
+  grid-template-columns: 8.571rem minmax(0, 1fr);
+  gap: 1.143rem;
+  padding: 1rem;
+}
+
+.person-photo {
+  height: 10.429rem;
+}
+
+.person-info {
+  display: flex;
+  flex-direction: column;
+  gap: 0.714rem;
+  min-width: 0;
+}
+
+.person-head {
+  display: flex;
+  align-items: flex-start;
+  justify-content: space-between;
+  gap: 0.714rem;
+}
+
+.person-name {
+  font-size: 2rem;
+  white-space: nowrap;
+  overflow: hidden;
+  text-overflow: ellipsis;
+}
+
+.person-head > div {
+  min-width: 0;
+}
+
+.plate-match {
+  margin-top: 0.286rem;
+  color: var(--accent-text);
+}
+
+.flags {
+  display: flex;
+  flex-wrap: wrap;
+  gap: 0.429rem;
+  margin-top: auto;
+}
+
+.license-list,
+.vehicle-list {
+  display: flex;
+  flex-direction: column;
+  gap: 0.429rem;
+}
+
+.row {
+  display: flex;
+  align-items: center;
+  gap: 0.857rem;
+  padding: 0.571rem 0.714rem;
+  border-radius: 0.643rem;
+  background: var(--surface-2);
+}
+
+.row.highlight {
+  background: var(--accent-soft);
+}
+
+.row-main {
+  display: flex;
+  flex: 1;
+  align-items: center;
+  gap: 0.714rem;
+  min-width: 0;
+}
+
+.row-title {
+  font-weight: 600;
+}
+
+.row-sub {
+  font-family: var(--font-mono);
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.row-actions {
+  display: flex;
+  gap: 0.429rem;
+}
+
+.timeline {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+}
+
+.entry {
+  display: grid;
+  grid-template-columns: 1rem minmax(0, 1fr);
+  gap: 0.857rem;
+}
+
+.entry-dot {
+  width: 0.714rem;
+  height: 0.714rem;
+  margin-top: 0.357rem;
+  border-radius: 50%;
+  background: var(--accent);
+}
+
+.entry-dot.info {
+  background: var(--accent);
+}
+
+.entry-dot.bad {
+  background: var(--red);
+}
+
+.entry-dot.warn {
+  background: var(--amber);
+}
+
+.entry-head {
+  display: flex;
+  align-items: center;
+  gap: 0.571rem;
+}
+
+.entry-type {
+  font-weight: 700;
+}
+
+.entry-meta {
+  font-family: var(--font-mono);
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.entry-text {
+  margin: 0.214rem 0 0.429rem;
+  color: var(--text-2);
+}
+
+.entry-actions {
+  display: flex;
+  gap: 0.429rem;
+}
+
+.entry-form {
+  display: flex;
+  flex-direction: column;
+  gap: 0.857rem;
+  min-height: 0;
+  overflow-y: auto;
+}
+
+.type-grid {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.429rem;
+}
+
+.type-grid .button {
+  height: 2.429rem;
+}
+
+.notes {
+  min-height: 7rem;
+}
+
+.entry-submit {
+  margin-top: auto;
+}
+
+.entry-hint {
+  font-size: 0.857rem;
+  text-align: center;
+}
+
+[data-mode="medical"] .police-only {
+  display: none;
+}
+
+[data-mode="police"] .medical-only {
+  display: none;
+}
+
+.reports {
+  display: grid;
+  grid-template-columns: 21.429rem minmax(0, 1fr);
+  gap: 1rem;
+  flex: 1;
+  min-height: 0;
+}
+
+.report-list {
+  display: flex;
+  flex-direction: column;
+  gap: 0.571rem;
+  min-height: 0;
+  overflow-y: auto;
+}
+
+.report-search {
+  display: flex;
+  flex-direction: column;
+  gap: 0.571rem;
+  margin-top: 0.857rem;
+}
+
+.report-search-row {
+  display: grid;
+  grid-template-columns: minmax(0, 1fr) auto;
+  gap: 0.571rem;
+}
+
+.report-item {
+  flex-direction: column;
+  align-items: stretch;
+  gap: 0.143rem;
+}
+
+.report-item-title {
+  font-weight: 600;
+}
+
+.report-item-meta {
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.report-detail {
+  min-height: 0;
+  overflow-y: auto;
+}
+
+.report {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+}
+
+.report-head {
+  display: flex;
+  align-items: flex-start;
+  justify-content: space-between;
+  gap: 1rem;
+}
+
+.report-title {
+  margin-top: 0.286rem;
+  font-size: 2rem;
+}
+
+.report-facts {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.571rem 1.143rem;
+}
+
+.report-facts dd {
+  margin-top: 0.143rem;
+}
+
+.report-narrative {
+  min-height: 14rem;
+  resize: vertical;
+  line-height: 1.5;
+}
+
+.report-text {
+  white-space: pre-wrap;
+  line-height: 1.6;
+}
+
+.report-actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 0.571rem;
+}
+
+.report-note:empty {
+  display: none;
+}
diff --git a/nui/apps/records/app.js b/nui/apps/records/app.js
new file mode 100644
index 0000000..655548b
--- /dev/null
+++ b/nui/apps/records/app.js
@@ -0,0 +1,425 @@
+const search = document.getElementById("search");
+const term = document.getElementById("term");
+const entryForm = document.getElementById("entry");
+const offence = document.getElementById("offence");
+const fine = document.getElementById("fine");
+const notes = document.getElementById("notes");
+
+const recordDots = ["", "bad", "warn", "bad", "info"];
+const licenseStatus = [["Valid", "good"], ["Suspended", "warn"], ["Revoked", "bad"]];
+
+let view = null;
+let filled = false;
+let searchMode = "name";
+let entryType = 0;
+let toastTimer = null;
+let shownRecordId = null;
+let tab = "records";
+let reportsRequested = false;
+let selectedReport = null;
+let shownReportKey = null;
+
+const narrative = document.getElementById("report-narrative");
+
+const medical = () => Boolean(view?.medical);
+const defaultType = () => (medical() ? 4 : 0);
+
+function showToast(message) {
+  const toast = document.getElementById("toast");
+  toast.textContent = message ?? "";
+  toast.hidden = !message;
+  clearTimeout(toastTimer);
+  toastTimer = message ? setTimeout(() => showToast(null), 6000) : null;
+}
+
+function button(text, className, dataset) {
+  const node = el("button", { className, text, dataset });
+  node.type = "button";
+  return node;
+}
+
+function setSearchMode(mode) {
+  searchMode = mode;
+  for (const node of search.querySelectorAll("[data-mode]")) node.classList.toggle("active", node.dataset.mode === mode);
+  term.placeholder = mode === "plate" ? "Plate" : "First or last name";
+  term.maxLength = mode === "plate" ? 8 : 49;
+}
+
+function setEntryType(type) {
+  entryType = type;
+  for (const node of entryForm.querySelectorAll("[data-type]")) node.classList.toggle("active", Number(node.dataset.type) === type);
+  document.getElementById("offence-field").hidden = type !== 0 || (view?.offences ?? []).length === 0;
+  document.getElementById("fine-field").hidden = type !== 0;
+}
+
+function renderOffences() {
+  const offences = view?.offences ?? [];
+  offence.replaceChildren(
+    el("option", { text: "Choose an offence" }),
+    ...offences.map((item, index) => {
+      const option = el("option", { text: `${item.label} · $${item.fine}` });
+      option.value = String(index);
+      return option;
+    }),
+  );
+  offence.firstChild.value = "";
+}
+
+function renderResults() {
+  const results = view.results ?? [];
+  const title = document.getElementById("results-title");
+  title.hidden = view.results === null || view.results === undefined;
+  title.textContent = `${results.length} ${results.length === 1 ? "match" : "matches"} for "${view.query ?? ""}"`;
+
+  document.getElementById("results").replaceChildren(...results.map((person) => {
+    const node = el("button", { className: `result${view.record?.character.id === person.id ? " selected" : ""}`, dataset: { person: person.id } }, [
+      el("span", { className: "initials", text: `${person.firstName.charAt(0)}${person.lastName.charAt(0)}` }),
+      el("span", { className: "result-text" }, [
+        el("span", { className: "result-name", text: `${person.firstName} ${person.lastName}` }),
+        el("span", { className: "result-dob", text: birthDate(person.dateOfBirth) }),
+      ]),
+      person.hasActiveWarrant ? el("span", { className: "flag", text: "WARRANT" }) : null,
+    ]);
+    node.type = "button";
+    return node;
+  }));
+  document.getElementById("results-empty").hidden = !(view.results && results.length === 0);
+}
+
+function renderStop() {
+  const stop = view.stop;
+  document.getElementById("stop").hidden = !stop;
+  if (!stop) return;
+
+  const vehicle = stop.kind === "vehicle";
+  setText("stop-title", vehicle ? `${stop.plate} · ${stop.model}` : "Person stop");
+  setText("stop-sub", stop.name ? `${vehicle ? "Driver" : "Subject"}: ${stop.name}` : `${vehicle ? "Driver" : "Subject"} not identified yet`);
+
+  const actions = [];
+  if (vehicle && stop.ownerId) actions.push(button("Registered owner", "button small", { person: stop.ownerId }));
+  else if (vehicle) {
+    const run = button(stop.checking ? "Running…" : "Run plate", "button small primary", { field: "stopPlate" });
+    run.disabled = stop.checking || stop.plateChecked;
+    actions.push(run);
+  }
+  if (stop.characterId) actions.push(button(vehicle ? "Driver" : "Subject", "button small", { person: stop.characterId }));
+  document.getElementById("stop-actions").replaceChildren(...actions);
+}
+
+function licenseActions(license) {
+  if (license.status === null || license.status === undefined) return [button("Issue", "button small", { license: license.type, status: 0 })];
+  if (license.status === 0) return [button("Suspend", "button small", { license: license.type, status: 1 }), button("Revoke", "button small danger", { license: license.type, status: 2 })];
+  return [button("Reinstate", "button small", { license: license.type, status: 0 })];
+}
+
+function renderLicenses(record) {
+  document.getElementById("licenses").replaceChildren(...record.licenses.map((license) => {
+    const held = license.status !== null && license.status !== undefined;
+    const [label, tone] = held ? licenseStatus[license.status] : ["Not held", ""];
+    return el("div", { className: "row" }, [
+      el("span", { className: "row-main" }, [
+        el("span", { className: "row-title", text: license.name }),
+        el("span", { className: `pill ${tone}`, text: label }),
+        held ? el("span", { className: "row-sub", text: license.number }) : null,
+      ]),
+      el("span", { className: "row-actions" }, licenseActions(license)),
+    ]);
+  }));
+}
+
+function renderVehicles(record) {
+  document.getElementById("vehicles").replaceChildren(...record.vehicles.map((vehicle) => {
+    const stolen = vehicle.status === 1;
+    return el("div", { className: `row${vehicle.plate === record.matchedPlate ? " highlight" : ""}` }, [
+      el("span", { className: "row-main" }, [
+        el("span", { className: "row-title mono", text: vehicle.plate }),
+        el("span", { text: vehicle.model }),
+        el("span", { className: `pill ${stolen ? "bad" : "good"}`, text: stolen ? "Stolen" : "Registered" }),
+      ]),
+      el("span", { className: "row-actions" }, [
+        button(stolen ? "Mark recovered" : "Mark stolen", "button small", { vehicle: vehicle.id, stolen: String(!stolen) }),
+      ]),
+    ]);
+  }));
+  document.getElementById("vehicles-empty").hidden = record.vehicles.length > 0;
+}
+
+function renderHistory(record) {
+  document.getElementById("history").replaceChildren(...record.records.map((entry) => {
+    const activeWarrant = entry.type === 3 && entry.active;
+    const meta = [formatDate(entry.createdAt), entry.officerCallsign, entry.fine > 0 ? `$${entry.fine}` : null].filter(Boolean).join(" · ");
+    return el("div", { className: "entry" }, [
+      el("span", { className: `entry-dot ${recordDots[entry.type] ?? ""}` }),
+      el("div", {}, [
+        el("div", { className: "entry-head" }, [
+          el("span", { className: "entry-type", text: activeWarrant ? "Active warrant" : recordTypes[entry.type] }),
+          el("span", { className: "entry-meta", text: meta }),
+        ]),
+        el("p", { className: "entry-text", text: entry.description }),
+        entry.resolution ? el("p", { className: "entry-meta", text: entry.resolution }) : null,
+        activeWarrant ? el("div", { className: "entry-actions" }, [
+          button("Mark served", "button small", { resolve: entry.id, served: "true" }),
+          button("Clear", "button small", { resolve: entry.id, served: "false" }),
+        ]) : null,
+      ]),
+    ]);
+  }));
+  document.getElementById("history-empty").hidden = record.records.length > 0;
+}
+
+function showTab(next) {
+  tab = view?.medical ? next : "records";
+  for (const node of document.querySelectorAll("[data-tab]")) node.classList.toggle("active", node.dataset.tab === tab);
+  document.getElementById("records-view").hidden = tab !== "records";
+  search.hidden = tab !== "records";
+  document.getElementById("reports-view").hidden = tab !== "reports";
+
+  if (tab === "reports" && !reportsRequested) {
+    reportsRequested = true;
+    FivePRS.action("reports");
+  }
+}
+
+function dateTime(value) {
+  const date = new Date(value);
+  return Number.isNaN(date.getTime()) ? "" : date.toLocaleString([], { month: "short", day: "numeric", year: "numeric", hour: "2-digit", minute: "2-digit" });
+}
+
+function reportItem(report, source) {
+  const key = `${source}:${report.id}`;
+  const node = el("button", { className: `result report-item${selectedReport === key ? " selected" : ""}`, dataset: { report: key } }, [
+    el("span", { className: "report-item-title", text: `${report.title} · #${report.callId}` }),
+    el("span", { className: "report-item-meta", text: `${report.location} · ${formatDate(report.createdAt)}` }),
+  ]);
+  node.type = "button";
+  return node;
+}
+
+function findReport(key) {
+  if (!key) return null;
+  const [source, id] = key.split(":");
+  const list = source === "draft" ? view.reports?.drafts : view.reports?.results;
+  return (list ?? []).find((report) => report.id === Number(id)) ?? null;
+}
+
+function fact(label, value) {
+  return el("div", {}, [el("dt", { className: "eyebrow", text: label }), el("dd", {}, [value])]);
+}
+
+function renderReport(report) {
+  const draft = report.status === 0;
+  setText("report-kind", report.kind === 0 ? "Patient care report" : "Incident report");
+  setText("report-title", report.title);
+  setText("report-meta", `Call #${report.callId} · ${dateTime(report.createdAt)}`);
+
+  const status = document.getElementById("report-status");
+  status.className = `pill ${draft ? "warn" : "good"}`;
+  status.textContent = draft ? "Draft" : "Filed";
+
+  const facts = [fact("Location", report.location), fact("Crew", report.crew || report.authorCallsign)];
+  if (report.characterId) {
+    facts.push(fact(report.kind === 0 ? "Patient" : "Person", button(report.personName ?? "Open record", "button small", { person: report.characterId })));
+  } else if (report.kind === 0) {
+    facts.push(fact("Patient", "Not identified"));
+  }
+  if (report.plate) facts.push(fact("Plate", el("span", { className: "mono", text: report.plate })));
+  if (!draft) facts.push(fact("Filed", `${report.filedBy ?? "—"} · ${dateTime(report.filedAt)}`));
+  document.getElementById("report-facts").replaceChildren(...facts);
+
+  document.getElementById("report-editor").hidden = !draft;
+  document.getElementById("report-actions").hidden = !draft;
+  document.getElementById("report-text").hidden = draft;
+  setText("report-text", report.narrative);
+  setText("report-note", draft ? `Drafts your crew doesn't file are filed automatically ${view.autoFileMinutes} minutes after the call.` : "");
+
+  if (shownReportKey !== selectedReport) {
+    shownReportKey = selectedReport;
+    narrative.value = report.narrative;
+    narrative.maxLength = view.maxNarrative;
+  }
+  document.getElementById("report-save").disabled = false;
+  document.getElementById("report-file").disabled = false;
+}
+
+function renderReports() {
+  const reports = view.reports ?? { drafts: [] };
+  const drafts = reports.drafts ?? [];
+  setText("draft-count", drafts.length || "");
+  document.getElementById("drafts").replaceChildren(...drafts.map((report) => reportItem(report, "draft")));
+  document.getElementById("drafts-empty").hidden = drafts.length > 0;
+
+  const results = reports.results;
+  document.getElementById("filed").replaceChildren(...(results ?? []).map((report) => reportItem(report, "filed")));
+  document.getElementById("filed-empty").hidden = !(results && results.length === 0);
+
+  const report = findReport(selectedReport);
+  if (!report) {
+    selectedReport = null;
+    shownReportKey = null;
+  }
+  document.getElementById("report-placeholder").hidden = Boolean(report);
+  document.getElementById("report").hidden = !report;
+  if (report) renderReport(report);
+}
+
+function renderRecord(record) {
+  const person = record.character;
+  const abbreviation = view.stateInfo?.abbreviation ?? "SA";
+  setText("name", `${person.lastName.toUpperCase()}, ${person.firstName.toUpperCase()}`);
+  setText("details", `${abbreviation}-${10000 + person.id} · DOB ${birthDate(person.dateOfBirth)} (${age(person.dateOfBirth)}) · ${String(person.gender).charAt(0)}`);
+  document.getElementById("photo").replaceWith(Object.assign(photoFrame(person.photo, "photo board person-photo"), { id: "photo" }));
+
+  const plate = document.getElementById("plate-match");
+  plate.hidden = !record.matchedPlate;
+  plate.textContent = record.matchedPlate ? `Registered owner of ${record.matchedPlate}` : "";
+
+  const warrant = record.records.find((entry) => entry.type === 3 && entry.active);
+  const caution = medical() ? record.caution : null;
+  document.getElementById("warrant").hidden = !(warrant || caution);
+  setText("warrant-title", caution ? "CAUTION" : "ACTIVE WARRANT");
+  if (caution) setText("warrant-detail", caution);
+  else if (warrant) setText("warrant-detail", `${warrant.description} · ${warrant.officerCallsign || "on file"}, ${formatDate(warrant.createdAt)}`);
+
+  const driver = record.licenses.find((license) => license.type === "driver");
+  const flags = [];
+  if (driver) {
+    const held = driver.status !== null && driver.status !== undefined;
+    flags.push(el("span", { className: `pill ${held ? licenseStatus[driver.status][1] : "bad"}`, text: held ? `DL ${licenseStatus[driver.status][0].toLowerCase()}${driver.class ? ` · Class ${driver.class}` : ""}` : "No driver's license" }));
+  }
+  for (const license of record.licenses.filter((item) => item.type !== "driver" && item.status > 0)) {
+    flags.push(el("span", { className: `pill ${licenseStatus[license.status][1]}`, text: `${license.name} ${licenseStatus[license.status][0].toLowerCase()}` }));
+  }
+  if (record.vehicles.length) flags.push(el("span", { className: "pill", text: `${record.vehicles.length} vehicle${record.vehicles.length === 1 ? "" : "s"}` }));
+  if (record.vehicles.some((vehicle) => vehicle.status === 1)) flags.push(el("span", { className: "pill bad", text: "Stolen vehicle" }));
+  document.getElementById("flags").replaceChildren(...flags);
+
+  renderLicenses(record);
+  renderVehicles(record);
+  renderHistory(record);
+
+  if (shownRecordId !== person.id) {
+    shownRecordId = person.id;
+    entryForm.reset();
+    setEntryType(defaultType());
+  }
+}
+
+function render(next) {
+  const modeChanged = Boolean(view?.medical) !== Boolean(next.medical);
+  view = next;
+  document.body.dataset.mode = next.medical ? "medical" : "police";
+  setText("history-title", next.medical ? "Medical history" : "History");
+  setText("history-empty", next.medical ? "No medical history on file." : "Nothing on file.");
+  setText("entry-title", next.medical ? "New medical entry" : "New entry");
+  setText("notes-text", next.medical ? "Treatment and notes" : "Charges and notes");
+  if (filled && modeChanged) setEntryType(defaultType());
+
+  if (!filled) {
+    filled = true;
+    fine.max = next.maxFine;
+    notes.maxLength = next.maxDescription;
+    renderOffences();
+    setEntryType(defaultType());
+  }
+
+  showTab(tab);
+  if (next.medical) renderReports();
+  renderStop();
+  renderResults();
+
+  const record = next.record;
+  document.getElementById("placeholder").hidden = Boolean(record);
+  document.getElementById("record").hidden = !record;
+  document.getElementById("submit").disabled = !record;
+  document.getElementById("entry-hint").hidden = Boolean(record);
+  if (record) renderRecord(record);
+  else shownRecordId = null;
+}
+
+FivePRS.on("state", render);
+FivePRS.on("error", (message) => {
+  showToast(message);
+  if (view?.record) document.getElementById("submit").disabled = false;
+  document.getElementById("report-save").disabled = false;
+  document.getElementById("report-file").disabled = false;
+});
+
+search.addEventListener("submit", (event) => {
+  event.preventDefault();
+  const value = term.value.trim();
+  if (!value) return;
+  showToast(null);
+  if (searchMode === "plate") FivePRS.action("searchPlate", { plate: value });
+  else FivePRS.action("searchName", { term: value });
+});
+
+document.getElementById("report-search").addEventListener("submit", (event) => {
+  event.preventDefault();
+  showToast(null);
+  FivePRS.action("reportSearch", { term: document.getElementById("report-term").value.trim(), date: document.getElementById("report-date").value });
+});
+
+offence.addEventListener("change", () => {
+  const item = (view?.offences ?? [])[Number(offence.value)];
+  if (!item) return;
+  fine.value = String(Math.min(item.fine, view.maxFine));
+  if (!notes.value.trim()) notes.value = item.label;
+});
+
+entryForm.addEventListener("submit", (event) => {
+  event.preventDefault();
+  const record = view?.record;
+  if (!record) return;
+
+  document.getElementById("submit").disabled = true;
+  showToast(null);
+  shownRecordId = null;
+  FivePRS.action("issue", {
+    characterId: record.character.id,
+    type: entryType,
+    description: notes.value.trim(),
+    fine: entryType === 0 ? Number(fine.value || 0) : 0,
+  });
+});
+
+document.addEventListener("click", (event) => {
+  const target = event.target.closest("button");
+  if (!target || target.disabled || target.type === "submit") return;
+  const record = view?.record;
+
+  if (target.dataset.tab) {
+    showTab(target.dataset.tab);
+  } else if (target.dataset.report) {
+    selectedReport = target.dataset.report;
+    renderReports();
+  } else if (target.id === "report-save" || target.id === "report-file") {
+    const report = findReport(selectedReport);
+    if (!report) return;
+    target.disabled = true;
+    showToast(null);
+    FivePRS.action(target.id === "report-save" ? "reportSave" : "reportFile", { reportId: report.id, narrative: narrative.value.trim() });
+  } else if (target.dataset.mode) {
+    setSearchMode(target.dataset.mode);
+  } else if (target.dataset.field) {
+    showToast(null);
+    FivePRS.action(target.dataset.field);
+  } else if (target.dataset.type) {
+    setEntryType(Number(target.dataset.type));
+  } else if (target.dataset.person) {
+    showTab("records");
+    FivePRS.action("open", { characterId: Number(target.dataset.person) });
+  } else if (target.id === "back") {
+    FivePRS.action("back");
+  } else if (target.dataset.license && record) {
+    target.disabled = true;
+    FivePRS.action("license", { characterId: record.character.id, type: target.dataset.license, status: Number(target.dataset.status) });
+  } else if (target.dataset.vehicle) {
+    target.disabled = true;
+    FivePRS.action("vehicle", { vehicleId: Number(target.dataset.vehicle), stolen: target.dataset.stolen === "true" });
+  } else if (target.dataset.resolve) {
+    target.disabled = true;
+    FivePRS.action("resolve", { recordId: Number(target.dataset.resolve), served: target.dataset.served === "true" });
+  }
+});
+
+setSearchMode("name");
diff --git a/nui/apps/records/index.html b/nui/apps/records/index.html
new file mode 100644
index 0000000..03e0102
--- /dev/null
+++ b/nui/apps/records/index.html
@@ -0,0 +1,159 @@
+<!doctype html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <title>Records</title>
+  <link rel="stylesheet" href="../../theme.css">
+  <link rel="stylesheet" href="app.css">
+</head>
+<body>
+  <main class="page">
+    <div class="toolbar">
+      <div id="tabs" class="segmented medical-only">
+        <button type="button" class="active" data-tab="records">Records</button>
+        <button type="button" data-tab="reports">Reports <span id="draft-count" class="tab-count"></span></button>
+      </div>
+      <form id="search" class="search">
+        <div class="segmented">
+          <button type="button" class="active" data-mode="name">Person</button>
+          <button type="button" data-mode="plate">Plate</button>
+        </div>
+        <input id="term" class="input mono search-input" autocomplete="off" spellcheck="false" aria-label="Search">
+        <button type="submit" class="button primary">Run</button>
+      </form>
+    </div>
+
+    <div id="reports-view" class="reports" hidden>
+      <aside class="report-list">
+        <p class="eyebrow">Drafts</p>
+        <div id="drafts" class="result-list"></div>
+        <p id="drafts-empty" class="empty">No drafts. A report is drafted when your crew closes a call.</p>
+
+        <form id="report-search" class="report-search">
+          <p class="eyebrow">Filed reports</p>
+          <input id="report-term" class="input" maxlength="60" placeholder="Address, call number or plate" autocomplete="off" spellcheck="false" aria-label="Search filed reports">
+          <div class="report-search-row">
+            <input id="report-date" class="input mono" type="date" aria-label="Date">
+            <button type="submit" class="button primary">Search</button>
+          </div>
+        </form>
+        <div id="filed" class="result-list"></div>
+        <p id="filed-empty" class="empty" hidden>No filed reports match.</p>
+      </aside>
+
+      <section class="report-detail">
+        <p id="report-placeholder" class="empty placeholder">Pick a draft to review it, or search filed reports.</p>
+        <div id="report" class="card report" hidden>
+          <div class="report-head">
+            <div>
+              <p id="report-kind" class="eyebrow"></p>
+              <h1 id="report-title" class="display report-title"></h1>
+              <p id="report-meta" class="mono muted"></p>
+            </div>
+            <span id="report-status" class="pill"></span>
+          </div>
+          <dl id="report-facts" class="report-facts"></dl>
+          <label id="report-editor" class="field">Narrative
+            <textarea id="report-narrative" class="input report-narrative" rows="12"></textarea>
+          </label>
+          <p id="report-text" class="report-text" hidden></p>
+          <div id="report-actions" class="report-actions">
+            <button id="report-save" type="button" class="button">Save draft</button>
+            <button id="report-file" type="button" class="button primary">File report</button>
+          </div>
+          <p id="report-note" class="muted report-note"></p>
+        </div>
+      </section>
+    </div>
+
+    <div id="records-view" class="columns">
+      <aside class="results">
+        <div id="stop" class="card stop" hidden>
+          <p class="eyebrow">Current stop</p>
+          <p id="stop-title" class="stop-title"></p>
+          <p id="stop-sub" class="muted stop-sub"></p>
+          <div id="stop-actions" class="stop-actions"></div>
+        </div>
+        <div class="field-actions">
+          <button type="button" class="button small police-only" data-field="vehicleAhead">Vehicle ahead</button>
+          <button type="button" class="button small" data-field="personAhead">Person ahead</button>
+        </div>
+        <p id="results-title" class="eyebrow" hidden></p>
+        <div id="results" class="result-list"></div>
+        <p id="results-empty" class="empty" hidden>No matches.</p>
+      </aside>
+
+      <section class="file">
+        <p id="placeholder" class="empty placeholder">Run a name or a plate to pull up a record.</p>
+
+        <div id="record" class="record" hidden>
+          <div id="warrant" class="banner bad" hidden>
+            <svg class="banner-icon" viewBox="0 0 24 24" aria-hidden="true"><path d="M12 3l10 18H2z M12 10v5 M12 18v.5"></path></svg>
+            <strong id="warrant-title">ACTIVE WARRANT</strong>
+            <span id="warrant-detail"></span>
+          </div>
+
+          <div class="card person">
+            <div id="photo" class="photo board person-photo"></div>
+            <div class="person-info">
+              <div class="person-head">
+                <div>
+                  <h1 id="name" class="display person-name"></h1>
+                  <p id="details" class="mono muted"></p>
+                  <p id="plate-match" class="plate-match" hidden></p>
+                </div>
+                <button id="back" type="button" class="button small">Back to results</button>
+              </div>
+              <div id="flags" class="flags"></div>
+            </div>
+          </div>
+
+          <div class="card police-only">
+            <div class="card-head"><h2 class="heading">Licenses</h2></div>
+            <div id="licenses" class="license-list"></div>
+          </div>
+
+          <div class="card police-only">
+            <div class="card-head"><h2 class="heading">Vehicles</h2></div>
+            <div id="vehicles" class="vehicle-list"></div>
+            <p id="vehicles-empty" class="empty" hidden>No registered vehicles.</p>
+          </div>
+
+          <div class="card">
+            <div class="card-head"><h2 id="history-title" class="heading">History</h2></div>
+            <div id="history" class="timeline"></div>
+            <p id="history-empty" class="empty" hidden></p>
+          </div>
+        </div>
+      </section>
+
+      <form id="entry" class="card entry-form">
+        <h2 id="entry-title" class="heading">New entry</h2>
+        <div id="types" class="type-grid police-only">
+          <button type="button" class="button active" data-type="0">Citation</button>
+          <button type="button" class="button" data-type="2">Warning</button>
+          <button type="button" class="button" data-type="1">Arrest</button>
+          <button type="button" class="button" data-type="3">Warrant</button>
+        </div>
+        <label id="offence-field" class="field">Offence
+          <select id="offence" class="input"></select>
+        </label>
+        <label id="fine-field" class="field">Fine
+          <input id="fine" class="input mono" type="number" min="0" step="1" value="0">
+        </label>
+        <label id="notes-label" class="field"><span id="notes-text">Charges and notes</span>
+          <textarea id="notes" class="input notes" rows="5" required></textarea>
+        </label>
+        <button id="submit" type="submit" class="button primary entry-submit">Add to record</button>
+        <p id="entry-hint" class="muted entry-hint">Pull up a person to add to their record.</p>
+      </form>
+    </div>
+  </main>
+  <p id="toast" class="toast" hidden></p>
+
+  <script src="../../kit.js"></script>
+  <script src="../../cards.js"></script>
+  <script src="../../app-sdk.js"></script>
+  <script src="app.js"></script>
+</body>
+</html>
diff --git a/nui/apps/settings/app.css b/nui/apps/settings/app.css
new file mode 100644
index 0000000..eb09a5f
--- /dev/null
+++ b/nui/apps/settings/app.css
@@ -0,0 +1,178 @@
+body {
+  background: var(--bg);
+}
+
+.page {
+  display: grid;
+  grid-template-columns: 14.286rem minmax(0, 1fr);
+  height: 100%;
+  overflow: hidden;
+}
+
+.nav {
+  display: flex;
+  flex-direction: column;
+  gap: 0.286rem;
+  padding: 1rem;
+  border-right: 1px solid var(--line-soft);
+}
+
+.nav-item {
+  height: 2.714rem;
+  padding: 0 0.714rem;
+  border: 0;
+  border-radius: 0.571rem;
+  background: transparent;
+  color: var(--text-2);
+  font-weight: 500;
+  text-align: left;
+}
+
+.nav-item:hover {
+  background: var(--surface);
+}
+
+.nav-item.active {
+  background: var(--accent-soft);
+  color: var(--text);
+  font-weight: 600;
+}
+
+.section {
+  display: flex;
+  flex-direction: column;
+  gap: 1.286rem;
+  max-width: 64rem;
+  padding: 1.429rem 1.857rem;
+  overflow-y: auto;
+}
+
+.wallpapers {
+  display: grid;
+  grid-template-columns: repeat(4, minmax(0, 1fr));
+  gap: 0.857rem;
+  margin-top: 0.857rem;
+}
+
+.wallpaper {
+  display: flex;
+  flex-direction: column;
+  overflow: hidden;
+  padding: 0;
+  border-radius: var(--radius);
+  border: 1px solid var(--line);
+  background: var(--surface);
+  text-align: left;
+}
+
+.wallpaper.selected {
+  border: 2px solid var(--accent);
+}
+
+.wallpaper img {
+  width: 100%;
+  aspect-ratio: 16 / 9;
+  object-fit: cover;
+  background: var(--surface-3);
+}
+
+.wallpaper span {
+  padding: 0.571rem 0.714rem;
+  font-weight: 600;
+}
+
+.custom {
+  display: flex;
+  gap: 0.571rem;
+  margin-top: 0.857rem;
+}
+
+.settings {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+}
+
+.setting {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 1.143rem;
+}
+
+.setting-title {
+  display: block;
+  font-weight: 600;
+}
+
+.setting-detail {
+  display: block;
+  margin-top: 0.143rem;
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.slider {
+  display: grid;
+  grid-template-columns: 12rem minmax(0, 1fr) 3rem;
+}
+
+.value {
+  text-align: right;
+  color: var(--muted);
+}
+
+.bindings {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.571rem 1.714rem;
+}
+
+.binding {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  padding: 0.571rem 0;
+  border-bottom: 1px solid var(--line-soft);
+}
+
+.keycap {
+  min-width: 2.286rem;
+  padding: 0.214rem 0.571rem;
+  border: 1px solid #33435e;
+  border-bottom-width: 3px;
+  border-radius: 0.429rem;
+  background: var(--surface-2);
+  font-family: var(--font-mono);
+  font-size: 0.857rem;
+  text-align: center;
+}
+
+.keycap.unset {
+  color: var(--muted);
+}
+
+.about {
+  display: flex;
+  flex-direction: column;
+  gap: 0.429rem;
+}
+
+.about-nameplate {
+  display: block;
+  align-self: flex-start;
+  height: 3.429rem;
+  width: auto;
+  max-width: 100%;
+  object-fit: contain;
+  margin-bottom: 0.571rem;
+}
+
+.about-name {
+  font-size: 2.857rem;
+  letter-spacing: 0.08em;
+}
+
+.about-accent {
+  color: var(--accent);
+}
diff --git a/nui/apps/settings/app.js b/nui/apps/settings/app.js
new file mode 100644
index 0000000..26d1977
--- /dev/null
+++ b/nui/apps/settings/app.js
@@ -0,0 +1,100 @@
+const customForm = document.getElementById("custom");
+const customUrl = document.getElementById("custom-url");
+
+let view = null;
+let filled = false;
+let saveTimer = null;
+
+function setSwitch(node, on) {
+  node.setAttribute("aria-checked", String(Boolean(on)));
+}
+
+function savePreferences(changes) {
+  Object.assign(view.preferences, changes);
+  clearTimeout(saveTimer);
+  saveTimer = setTimeout(() => FivePRS.action("preferences", { ...view.preferences }), 150);
+  renderPreferences();
+}
+
+function renderWallpapers() {
+  document.getElementById("wallpapers").replaceChildren(...view.wallpapers.map((option) => {
+    const image = el("img");
+    image.alt = "";
+    image.src = option.url;
+    const node = el("button", { className: `wallpaper${option.value === view.wallpaper ? " selected" : ""}`, dataset: { wallpaper: option.value } }, [image, el("span", { text: option.label })]);
+    node.type = "button";
+    return node;
+  }));
+
+  customForm.hidden = !view.allowCustom;
+  if (!filled && view.wallpaper.startsWith("url:")) customUrl.value = view.wallpaper.slice(4);
+}
+
+function renderPreferences() {
+  const prefs = view.preferences;
+  for (const node of document.querySelectorAll("[data-text-size]")) node.classList.toggle("active", node.dataset.textSize === prefs.textSize);
+  for (const node of document.querySelectorAll("[data-toggle]")) setSwitch(node, prefs[node.dataset.toggle]);
+  for (const node of document.querySelectorAll("[data-range]")) {
+    if (document.activeElement !== node) node.value = prefs[node.dataset.range];
+    document.querySelector(`[data-value="${node.dataset.range}"]`).textContent = `${prefs[node.dataset.range]}%`;
+  }
+}
+
+function render(next) {
+  view = next;
+  renderWallpapers();
+  renderPreferences();
+
+  const ai = document.getElementById("ai");
+  setSwitch(ai, next.aiCallouts);
+  ai.disabled = !next.onDuty;
+  document.getElementById("ai-note").hidden = next.onDuty;
+
+  document.getElementById("bindings").replaceChildren(...next.bindings.map((binding) => el("div", { className: "binding" }, [
+    el("span", { text: binding.label }),
+    el("span", { className: `keycap${binding.key === "Not set" ? " unset" : ""}`, text: binding.key }),
+  ])));
+
+  const nameplate = document.getElementById("nameplate");
+  if (next.nameplate && nameplate.getAttribute("src") !== next.nameplate) nameplate.src = next.nameplate;
+  nameplate.hidden = !next.nameplate;
+  document.getElementById("wordmark").hidden = Boolean(next.nameplate);
+  setText("version", `FivePRS ${next.version}`);
+  setText("channel", next.preRelease ? "Public test build. Report problems at github.com/FivePRS/core/issues" : "fiveprs.org");
+  filled = true;
+}
+
+FivePRS.on("state", render);
+
+document.getElementById("nameplate").addEventListener("error", (event) => {
+  event.currentTarget.hidden = true;
+  document.getElementById("wordmark").hidden = false;
+});
+
+customForm.addEventListener("submit", (event) => {
+  event.preventDefault();
+  const url = customUrl.value.trim();
+  if (url) FivePRS.action("wallpaperUrl", { url });
+});
+
+for (const node of document.querySelectorAll("[data-range]")) {
+  node.addEventListener("input", () => savePreferences({ [node.dataset.range]: Number(node.value) }));
+}
+
+document.addEventListener("click", (event) => {
+  const target = event.target.closest("button");
+  if (!target || target.disabled || !view) return;
+
+  if (target.dataset.section) {
+    for (const node of document.querySelectorAll("[data-section]")) node.classList.toggle("active", node === target);
+    for (const name of ["appearance", "duty", "sound", "keys", "about"]) document.getElementById(`section-${name}`).hidden = name !== target.dataset.section;
+  } else if (target.dataset.wallpaper) {
+    FivePRS.action("wallpaper", { value: target.dataset.wallpaper });
+  } else if (target.dataset.textSize) {
+    savePreferences({ textSize: target.dataset.textSize });
+  } else if (target.dataset.toggle) {
+    savePreferences({ [target.dataset.toggle]: !view.preferences[target.dataset.toggle] });
+  } else if (target.id === "ai") {
+    FivePRS.action("aiCallouts", { enabled: !view.aiCallouts });
+  }
+});
diff --git a/nui/apps/settings/index.html b/nui/apps/settings/index.html
new file mode 100644
index 0000000..7f3a7cc
--- /dev/null
+++ b/nui/apps/settings/index.html
@@ -0,0 +1,111 @@
+<!doctype html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <title>Settings</title>
+  <link rel="stylesheet" href="../../theme.css">
+  <link rel="stylesheet" href="app.css">
+</head>
+<body>
+  <main class="page">
+    <nav class="nav">
+      <button type="button" class="nav-item active" data-section="appearance">Appearance</button>
+      <button type="button" class="nav-item" data-section="duty">Duty</button>
+      <button type="button" class="nav-item" data-section="sound" hidden>Sound</button>
+      <button type="button" class="nav-item" data-section="keys">Key bindings</button>
+      <button type="button" class="nav-item" data-section="about">About</button>
+    </nav>
+
+    <section id="section-appearance" class="section">
+      <div>
+        <h2 class="heading">Wallpaper</h2>
+        <div id="wallpapers" class="wallpapers"></div>
+        <form id="custom" class="custom" hidden>
+          <input id="custom-url" class="input" type="url" placeholder="Custom image link (https://…)" autocomplete="off" spellcheck="false" aria-label="Custom wallpaper link">
+          <button type="submit" class="button primary">Use image</button>
+        </form>
+      </div>
+
+      <div class="card settings">
+        <h2 class="heading">Terminal</h2>
+        <div class="setting">
+          <span>Text size</span>
+          <div class="segmented">
+            <button type="button" data-text-size="s">Small</button>
+            <button type="button" data-text-size="m">Medium</button>
+            <button type="button" data-text-size="l">Large</button>
+          </div>
+        </div>
+        <div class="setting">
+          <span>24-hour clock</span>
+          <button type="button" class="switch" role="switch" data-toggle="clock24" aria-label="24-hour clock"></button>
+        </div>
+        <div class="setting">
+          <span>Reduce motion</span>
+          <button type="button" class="switch" role="switch" data-toggle="reduceMotion" aria-label="Reduce motion"></button>
+        </div>
+      </div>
+    </section>
+
+    <section id="section-duty" class="section" hidden>
+      <div class="card settings">
+        <h2 class="heading">Duty</h2>
+        <div class="setting">
+          <span>
+            <span class="setting-title">AI callouts</span>
+            <span class="setting-detail">Off pauses AI callouts for you. Player 911 calls still reach you.</span>
+          </span>
+          <button id="ai" type="button" class="switch" role="switch" aria-label="AI callouts"></button>
+        </div>
+        <p id="ai-note" class="muted" hidden>Go on duty to change this.</p>
+      </div>
+    </section>
+
+    <section id="section-sound" class="section" hidden>
+      <div class="card settings">
+        <h2 class="heading">Sound</h2>
+        <label class="setting slider">
+          <span>Terminal sounds</span>
+          <input class="range" type="range" min="0" max="100" step="5" data-range="terminalVolume">
+          <span class="mono value" data-value="terminalVolume"></span>
+        </label>
+        <label class="setting slider">
+          <span>Dispatch tones</span>
+          <input class="range" type="range" min="0" max="100" step="5" data-range="dispatchVolume">
+          <span class="mono value" data-value="dispatchVolume"></span>
+        </label>
+        <div class="setting">
+          <span>
+            <span class="setting-title">Hold-the-channel alerts</span>
+            <span class="setting-detail">The tone played when a major incident takes priority on the radio.</span>
+          </span>
+          <button type="button" class="switch" role="switch" data-toggle="holdChannel" aria-label="Hold-the-channel alerts"></button>
+        </div>
+      </div>
+    </section>
+
+    <section id="section-keys" class="section" hidden>
+      <div class="card">
+        <div class="card-head">
+          <h2 class="heading">Key bindings</h2>
+          <span class="muted">Change these in GTA Settings › Key Bindings › FiveM</span>
+        </div>
+        <div id="bindings" class="bindings"></div>
+      </div>
+    </section>
+
+    <section id="section-about" class="section" hidden>
+      <div class="card about">
+        <img id="nameplate" class="about-nameplate" alt="FivePRS" hidden>
+        <p id="wordmark" class="display about-name">FIVE<span class="about-accent">PRS</span></p>
+        <p id="version" class="mono"></p>
+        <p id="channel" class="muted"></p>
+      </div>
+    </section>
+  </main>
+
+  <script src="../../kit.js"></script>
+  <script src="../../app-sdk.js"></script>
+  <script src="app.js"></script>
+</body>
+</html>
diff --git a/nui/apps/shared/civilian.js b/nui/apps/shared/civilian.js
new file mode 100644
index 0000000..abceb30
--- /dev/null
+++ b/nui/apps/shared/civilian.js
@@ -0,0 +1,42 @@
+let toastTimer = null;
+
+function showToast(message) {
+  const toast = document.getElementById("toast");
+  toast.textContent = message ?? "";
+  toast.hidden = !message;
+  clearTimeout(toastTimer);
+  toastTimer = message ? setTimeout(() => showToast(null), 6000) : null;
+}
+
+function confirmButton(button, label) {
+  if (button.dataset.armed === "true") return true;
+  button.dataset.armed = "true";
+  button.textContent = label;
+  return false;
+}
+
+function activeCharacter(view) {
+  const state = view.state;
+  return state?.characters.find((character) => character.id === state.activeCharacterId) ?? null;
+}
+
+function stateId(view, characterId) {
+  return `${view.stateInfo?.abbreviation ?? "SA"}-${10000 + characterId}`;
+}
+
+function sexLetter(gender) {
+  return String(gender ?? "").charAt(0).toUpperCase();
+}
+
+function renderCivilianFrame(view) {
+  setDepartmentIcons(view.icons);
+  const state = view.state;
+  const active = activeCharacter(view);
+
+  document.getElementById("loading").hidden = Boolean(state);
+  document.getElementById("no-character").hidden = !state || Boolean(active);
+  document.getElementById("content").hidden = !active;
+  return active;
+}
+
+FivePRS.on("error", showToast);
diff --git a/nui/apps/vehicles/app.css b/nui/apps/vehicles/app.css
new file mode 100644
index 0000000..7596214
--- /dev/null
+++ b/nui/apps/vehicles/app.css
@@ -0,0 +1,214 @@
+body {
+  background: var(--bg);
+}
+
+.page {
+  height: 100%;
+  padding: 1.286rem;
+  overflow-y: auto;
+}
+
+.garage {
+  display: grid;
+  grid-template-columns: minmax(0, 1fr) 30rem;
+  gap: 1.286rem;
+  align-items: start;
+}
+
+.column {
+  display: flex;
+  flex-direction: column;
+  gap: 1rem;
+  min-width: 0;
+}
+
+.current {
+  display: flex;
+  align-items: center;
+  gap: 1.143rem;
+  padding: 1.143rem;
+  border-radius: var(--radius);
+  background: #0d1a2f;
+  border: 1px solid #1e3a66;
+}
+
+.current.idle {
+  background: var(--surface);
+  border-color: var(--line);
+}
+
+.current-icon {
+  display: grid;
+  place-items: center;
+  width: 3.714rem;
+  height: 3.714rem;
+  flex: none;
+  border-radius: 0.857rem;
+  background: #13284a;
+  color: var(--accent-text);
+}
+
+.current.idle .current-icon {
+  background: var(--grey-soft);
+  color: var(--muted);
+}
+
+.current-icon svg {
+  width: 2rem;
+  height: 2rem;
+  fill: none;
+  stroke: currentColor;
+  stroke-width: 2;
+  stroke-linecap: round;
+  stroke-linejoin: round;
+}
+
+.current-text {
+  flex: 1;
+  min-width: 0;
+}
+
+.current-eyebrow {
+  color: var(--accent-text);
+}
+
+.current-title {
+  margin-top: 0.143rem;
+  font-size: 1.286rem;
+  font-weight: 600;
+}
+
+.list-head {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  margin-top: 0.286rem;
+}
+
+.vehicle-list {
+  display: flex;
+  flex-direction: column;
+  gap: 0.714rem;
+}
+
+.vehicle {
+  display: grid;
+  grid-template-columns: 10.714rem minmax(0, 1fr) auto;
+  align-items: center;
+  gap: 1.143rem;
+  padding: 1rem;
+  border-radius: var(--radius);
+  border: 1px solid var(--line);
+  background: var(--surface);
+  text-align: left;
+}
+
+.vehicle:hover {
+  border-color: var(--line-strong);
+}
+
+.vehicle.selected {
+  border-color: var(--accent);
+  background: var(--accent-soft);
+}
+
+.plate {
+  display: flex;
+  flex-direction: column;
+  align-items: center;
+  justify-content: center;
+  height: 4.571rem;
+  border-radius: 0.571rem;
+  background: #f4f6f8;
+  border: 3px solid #1d3a6e;
+  color: #1d3a6e;
+}
+
+.plate-state {
+  font-family: var(--font-display);
+  font-size: 0.786rem;
+  font-weight: 700;
+  letter-spacing: 0.2em;
+}
+
+.plate-number {
+  font-family: var(--font-mono);
+  font-size: 1.571rem;
+  font-weight: 600;
+  color: #b91c1c;
+}
+
+.vehicle-name {
+  display: block;
+  font-size: 1.214rem;
+  font-weight: 600;
+}
+
+.vehicle-detail {
+  color: var(--muted);
+}
+
+.slip {
+  padding: 1.286rem;
+  border-radius: 0.857rem;
+  background: #f1ede2;
+  color: #1f2937;
+  box-shadow: 0 16px 32px rgba(0, 0, 0, 0.4);
+}
+
+.slip-head {
+  display: flex;
+  align-items: baseline;
+  justify-content: space-between;
+  padding-bottom: 0.571rem;
+  border-bottom: 2px solid #1d3a6e;
+}
+
+.slip-title {
+  font-family: var(--font-display);
+  font-size: 1.286rem;
+  font-weight: 700;
+  letter-spacing: 0.1em;
+  text-transform: uppercase;
+  color: #1d3a6e;
+}
+
+.slip-issuer {
+  font-family: var(--font-mono);
+  font-size: 0.786rem;
+  color: #64748b;
+}
+
+.slip-grid {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.714rem 1rem;
+  margin-top: 0.857rem;
+  font-size: 0.929rem;
+}
+
+.slip-grid dt {
+  font-size: 0.714rem;
+  letter-spacing: 0.1em;
+  text-transform: uppercase;
+  color: #64748b;
+}
+
+.slip-grid dd {
+  margin-top: 0.143rem;
+  font-weight: 600;
+}
+
+.slip-status.valid {
+  color: #15803d;
+}
+
+.slip-status.stolen {
+  color: #b91c1c;
+}
+
+.detail-actions {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.571rem;
+}
diff --git a/nui/apps/vehicles/app.js b/nui/apps/vehicles/app.js
new file mode 100644
index 0000000..489bf24
--- /dev/null
+++ b/nui/apps/vehicles/app.js
@@ -0,0 +1,113 @@
+const STOLEN = 1;
+
+let view = null;
+let selectedId = null;
+
+function plateBadge(plate, state) {
+  return el("span", { className: "plate" }, [
+    el("span", { className: "plate-state", text: String(state?.name ?? "San Andreas").toUpperCase() }),
+    el("span", { className: "plate-number", text: plate }),
+  ]);
+}
+
+function vehicleRow(vehicle) {
+  const stolen = vehicle.status === STOLEN;
+  const button = el("button", { className: `vehicle${vehicle.id === selectedId ? " selected" : ""}`, dataset: { vehicle: vehicle.id } }, [
+    plateBadge(vehicle.plate, view.stateInfo),
+    el("span", {}, [
+      el("span", { className: "vehicle-name", text: vehicle.model }),
+      el("span", { className: "vehicle-detail", text: `${stolen ? "Reported stolen" : "Registered"} ${formatDate(vehicle.registeredAt)}` }),
+    ]),
+    el("span", { className: `pill ${stolen ? "bad" : "good"}`, text: stolen ? "Stolen" : "Registered" }),
+  ]);
+  button.type = "button";
+  return button;
+}
+
+function renderCurrent(state, current) {
+  const registered = current && state.vehicles.some((vehicle) => vehicle.plate === current.plate);
+  const full = state.vehicles.length >= state.maxVehicles;
+
+  document.getElementById("current").classList.toggle("idle", !current);
+  setText("current-title", current ? `${current.model} · ${current.plate}` : "Not in a vehicle");
+  setText("current-detail", !current
+    ? "Get in the driver's seat of a vehicle to register it."
+    : registered
+      ? "Registered to you."
+      : full
+        ? `You've reached the limit of ${state.maxVehicles} vehicles.`
+        : "Not registered to anyone.");
+
+  const register = document.getElementById("register");
+  register.hidden = !current || registered;
+  register.disabled = full;
+}
+
+function renderDetail(active, vehicle) {
+  document.getElementById("detail").hidden = !vehicle;
+  if (!vehicle) return;
+
+  const stolen = vehicle.status === STOLEN;
+  setText("slip-issuer", `${view.stateInfo?.abbreviation ?? "SA"} DMV`);
+  setText("slip-plate", vehicle.plate);
+  setText("slip-model", vehicle.model);
+  setText("slip-owner", `${active.firstName} ${active.lastName}`);
+  setText("slip-id", stateId(view, active.id));
+  setText("slip-issued", cardDate(vehicle.registeredAt));
+
+  const status = document.getElementById("slip-status");
+  status.className = `slip-status ${stolen ? "stolen" : "valid"}`;
+  status.textContent = stolen ? "STOLEN" : "VALID";
+
+  const stolenButton = document.getElementById("stolen");
+  stolenButton.disabled = false;
+  stolenButton.textContent = stolen ? "Mark recovered" : "Report stolen";
+
+  const remove = document.getElementById("remove");
+  delete remove.dataset.armed;
+  remove.disabled = false;
+  remove.textContent = "Remove registration";
+}
+
+function render(next) {
+  view = next;
+  const active = renderCivilianFrame(next);
+  if (!active) return;
+
+  const state = next.state;
+  if (!state.vehicles.some((vehicle) => vehicle.id === selectedId)) selectedId = state.vehicles[0]?.id ?? null;
+
+  renderCurrent(state, next.currentVehicle);
+  setText("count", `${state.vehicles.length} / ${state.maxVehicles}`);
+  document.getElementById("vehicles").replaceChildren(...state.vehicles.map(vehicleRow));
+  document.getElementById("vehicles-empty").hidden = state.vehicles.length > 0;
+  renderDetail(active, state.vehicles.find((vehicle) => vehicle.id === selectedId));
+}
+
+FivePRS.on("state", render);
+
+document.getElementById("register").addEventListener("click", (event) => {
+  event.currentTarget.disabled = true;
+  FivePRS.action("register");
+});
+
+document.getElementById("vehicles").addEventListener("click", (event) => {
+  const target = event.target.closest("[data-vehicle]");
+  if (!target) return;
+  selectedId = Number(target.dataset.vehicle);
+  render(view);
+});
+
+document.getElementById("stolen").addEventListener("click", (event) => {
+  const vehicle = view?.state?.vehicles.find((entry) => entry.id === selectedId);
+  if (!vehicle) return;
+  event.currentTarget.disabled = true;
+  FivePRS.action("stolen", { vehicleId: vehicle.id, stolen: vehicle.status !== STOLEN });
+});
+
+document.getElementById("remove").addEventListener("click", (event) => {
+  const button = event.currentTarget;
+  if (!selectedId || !confirmButton(button, "Click again to remove")) return;
+  button.disabled = true;
+  FivePRS.action("remove", { vehicleId: selectedId });
+});
diff --git a/nui/apps/vehicles/index.html b/nui/apps/vehicles/index.html
new file mode 100644
index 0000000..a36f53a
--- /dev/null
+++ b/nui/apps/vehicles/index.html
@@ -0,0 +1,64 @@
+<!doctype html>
+<html lang="en">
+<head>
+  <meta charset="UTF-8">
+  <title>Vehicles</title>
+  <link rel="stylesheet" href="../../theme.css">
+  <link rel="stylesheet" href="app.css">
+</head>
+<body>
+  <main class="page">
+    <p id="loading" class="empty">Loading vehicles…</p>
+    <p id="no-character" class="empty" hidden>Create a character in the Characters app to register vehicles.</p>
+
+    <div id="content" class="garage" hidden>
+      <section class="column">
+        <div id="current" class="current">
+          <span class="current-icon"><svg viewBox="0 0 24 24" aria-hidden="true"><path d="M5 16l1.5-5h11L19 16M4 16h16v3H4zM7 19v2M17 19v2"></path></svg></span>
+          <div class="current-text">
+            <p class="eyebrow current-eyebrow">You're driving</p>
+            <p id="current-title" class="current-title"></p>
+            <p id="current-detail" class="muted"></p>
+          </div>
+          <button id="register" type="button" class="button primary">Register</button>
+        </div>
+
+        <div class="list-head">
+          <h2 class="heading">My vehicles</h2>
+          <span id="count" class="eyebrow"></span>
+        </div>
+        <div id="vehicles" class="vehicle-list"></div>
+        <p id="vehicles-empty" class="empty" hidden>No registered vehicles. Get in the driver's seat of one you own to register it.</p>
+      </section>
+
+      <aside id="detail" class="column" hidden>
+        <div class="slip">
+          <div class="slip-head">
+            <span class="slip-title">Vehicle registration</span>
+            <span id="slip-issuer" class="slip-issuer"></span>
+          </div>
+          <dl class="slip-grid">
+            <div><dt>Plate</dt><dd id="slip-plate" class="mono"></dd></div>
+            <div><dt>Model</dt><dd id="slip-model"></dd></div>
+            <div><dt>Owner</dt><dd id="slip-owner"></dd></div>
+            <div><dt>State ID</dt><dd id="slip-id" class="mono"></dd></div>
+            <div><dt>Issued</dt><dd id="slip-issued" class="mono"></dd></div>
+            <div><dt>Status</dt><dd id="slip-status"></dd></div>
+          </dl>
+        </div>
+        <div class="detail-actions">
+          <button id="stolen" type="button" class="button"></button>
+          <button id="remove" type="button" class="button danger">Remove registration</button>
+        </div>
+      </aside>
+    </div>
+  </main>
+  <p id="toast" class="toast" hidden></p>
+
+  <script src="../../kit.js"></script>
+  <script src="../../cards.js"></script>
+  <script src="../../app-sdk.js"></script>
+  <script src="../shared/civilian.js"></script>
+  <script src="app.js"></script>
+</body>
+</html>
diff --git a/nui/capture.js b/nui/capture.js
new file mode 100644
index 0000000..b0a6733
--- /dev/null
+++ b/nui/capture.js
@@ -0,0 +1,143 @@
+const gameCapture = (() => {
+  const maxWidth = 1280;
+  const warmupFrames = 3;
+
+  const vertexSource = `
+    attribute vec2 position;
+    varying vec2 uv;
+    void main() {
+      uv = (position + 1.0) / 2.0;
+      gl_Position = vec4(position, 0.0, 1.0);
+    }`;
+
+  const fragmentSource = `
+    precision mediump float;
+    varying vec2 uv;
+    uniform sampler2D frame;
+    void main() {
+      gl_FragColor = vec4(texture2D(frame, uv).rgb, 1.0);
+    }`;
+
+  let canvas = null;
+  let gl = null;
+  let busy = false;
+
+  function compile(type, source) {
+    const shader = gl.createShader(type);
+    gl.shaderSource(shader, source);
+    gl.compileShader(shader);
+    return gl.getShaderParameter(shader, gl.COMPILE_STATUS) ? shader : null;
+  }
+
+  function setup() {
+    if (gl) return true;
+
+    canvas = document.createElement("canvas");
+    gl = canvas.getContext("webgl", { preserveDrawingBuffer: true, antialias: false, alpha: false });
+    if (!gl) return false;
+
+    const vertex = compile(gl.VERTEX_SHADER, vertexSource);
+    const fragment = compile(gl.FRAGMENT_SHADER, fragmentSource);
+    if (!vertex || !fragment) {
+      gl = null;
+      return false;
+    }
+
+    const program = gl.createProgram();
+    gl.attachShader(program, vertex);
+    gl.attachShader(program, fragment);
+    gl.linkProgram(program);
+    gl.useProgram(program);
+
+    gl.bindBuffer(gl.ARRAY_BUFFER, gl.createBuffer());
+    gl.bufferData(gl.ARRAY_BUFFER, new Float32Array([-1, -1, 1, -1, -1, 1, -1, 1, 1, -1, 1, 1]), gl.STATIC_DRAW);
+    const position = gl.getAttribLocation(program, "position");
+    gl.enableVertexAttribArray(position);
+    gl.vertexAttribPointer(position, 2, gl.FLOAT, false, 0, 0);
+
+    gl.bindTexture(gl.TEXTURE_2D, gl.createTexture());
+    gl.pixelStorei(gl.UNPACK_ALIGNMENT, 1);
+    gl.texParameteri(gl.TEXTURE_2D, gl.TEXTURE_MIN_FILTER, gl.NEAREST);
+    gl.texParameteri(gl.TEXTURE_2D, gl.TEXTURE_MAG_FILTER, gl.NEAREST);
+    gl.texParameteri(gl.TEXTURE_2D, gl.TEXTURE_WRAP_S, gl.CLAMP_TO_EDGE);
+    gl.texParameteri(gl.TEXTURE_2D, gl.TEXTURE_WRAP_T, gl.CLAMP_TO_EDGE);
+    gl.texImage2D(gl.TEXTURE_2D, 0, gl.RGB, 1, 1, 0, gl.RGB, gl.UNSIGNED_BYTE, new Uint8Array(3));
+    gl.texParameterf(gl.TEXTURE_2D, gl.TEXTURE_WRAP_T, gl.CLAMP_TO_EDGE);
+    gl.texParameterf(gl.TEXTURE_2D, gl.TEXTURE_WRAP_T, gl.MIRRORED_REPEAT);
+    gl.texParameterf(gl.TEXTURE_2D, gl.TEXTURE_WRAP_T, gl.REPEAT);
+    gl.uniform1i(gl.getUniformLocation(program, "frame"), 0);
+    return true;
+  }
+
+  function nextFrame() {
+    return new Promise((resolve) => {
+      const timer = setTimeout(resolve, 100);
+      requestAnimationFrame(() => {
+        clearTimeout(timer);
+        resolve();
+      });
+    });
+  }
+
+  function draw() {
+    const width = Math.max(1, Math.round(window.innerWidth * (window.devicePixelRatio || 1)));
+    const height = Math.max(1, Math.round(window.innerHeight * (window.devicePixelRatio || 1)));
+    if (canvas.width !== width || canvas.height !== height) {
+      canvas.width = width;
+      canvas.height = height;
+    }
+
+    gl.viewport(0, 0, width, height);
+    gl.drawArrays(gl.TRIANGLES, 0, 6);
+  }
+
+  function isBlank(source) {
+    const probe = document.createElement("canvas");
+    probe.width = 16;
+    probe.height = 16;
+    const context = probe.getContext("2d");
+    context.drawImage(source, 0, 0, 16, 16);
+    const pixels = context.getImageData(0, 0, 16, 16).data;
+    for (let i = 0; i < pixels.length; i += 4) {
+      if (pixels[i] > 8 || pixels[i + 1] > 8 || pixels[i + 2] > 8) return false;
+    }
+    return true;
+  }
+
+  function encode(quality) {
+    const scale = Math.min(1, maxWidth / canvas.width);
+    const output = document.createElement("canvas");
+    output.width = Math.round(canvas.width * scale);
+    output.height = Math.round(canvas.height * scale);
+    output.getContext("2d").drawImage(canvas, 0, 0, output.width, output.height);
+    return output.toDataURL("image/jpeg", quality);
+  }
+
+  async function capture(quality = 0.9) {
+    if (busy || !setup()) return null;
+    busy = true;
+
+    try {
+      for (let i = 0; i < warmupFrames; i++) {
+        await nextFrame();
+        draw();
+      }
+
+      return isBlank(canvas) ? null : encode(quality);
+    } catch {
+      return null;
+    } finally {
+      busy = false;
+    }
+  }
+
+  window.addEventListener("message", async (event) => {
+    const id = event.data?.fiveprsCapture;
+    if (typeof id !== "number") return;
+
+    const data = await capture();
+    post("fiveprsCaptured", { id, data: data ?? "" });
+  });
+
+  return { capture };
+})();
diff --git a/nui/cards.css b/nui/cards.css
new file mode 100644
index 0000000..8875ec5
--- /dev/null
+++ b/nui/cards.css
@@ -0,0 +1,198 @@
+.idcard {
+  --card-color: #1d3a6e;
+  --card-accent: #f2c94c;
+  --card-image: none;
+  position: relative;
+  width: 40rem;
+  aspect-ratio: 85.6 / 54;
+  overflow: hidden;
+  border-radius: 1.143rem;
+  color: #14213a;
+  background:
+    var(--card-image) center / cover no-repeat,
+    radial-gradient(circle at 78% 62%, rgba(70, 110, 170, 0.16) 0 30%, transparent 31%),
+    repeating-radial-gradient(circle at 78% 62%, #e9eef5 0 5px, #e2e9f2 5px 6px);
+  box-shadow: 0 20px 40px rgba(0, 0, 0, 0.45);
+  user-select: none;
+}
+
+.idcard-head {
+  display: flex;
+  align-items: center;
+  gap: 0.714rem;
+  height: 16%;
+  padding: 0 1.571rem;
+  background: var(--card-color);
+  color: #ffffff;
+}
+
+.idcard-seal {
+  display: grid;
+  place-items: center;
+  width: 2.429rem;
+  height: 2.429rem;
+  flex: none;
+  border-radius: 50%;
+  border: 2px solid var(--card-accent);
+  color: var(--card-accent);
+  font-family: var(--font-display);
+  font-size: 0.929rem;
+  font-weight: 700;
+}
+
+.idcard-state {
+  font-family: var(--font-display);
+  font-size: 1.857rem;
+  font-weight: 700;
+  letter-spacing: 0.12em;
+}
+
+.idcard-title {
+  margin-left: auto;
+  font-family: var(--font-display);
+  font-size: 1.214rem;
+  font-weight: 600;
+  letter-spacing: 0.16em;
+  color: var(--card-accent);
+  text-align: right;
+}
+
+.idcard-body {
+  display: grid;
+  grid-template-columns: 27% minmax(0, 1fr);
+  gap: 1.286rem;
+  padding: 1.143rem 1.571rem 0;
+}
+
+.idcard-photo {
+  aspect-ratio: 4 / 5;
+  background: #b8c6d8;
+}
+
+.idcard-info {
+  display: flex;
+  flex-direction: column;
+  gap: 0.5rem;
+  min-width: 0;
+  font-family: var(--font-mono);
+  font-size: 0.929rem;
+}
+
+.idcard-label {
+  margin-right: 0.286rem;
+  font-size: 0.786rem;
+  color: #64748b;
+}
+
+.idcard-value.emphasis {
+  font-weight: 600;
+  color: #c0262d;
+}
+
+.idcard-value.large {
+  font-size: 1.357rem;
+  letter-spacing: 0.04em;
+}
+
+.idcard-name {
+  display: flex;
+  flex-direction: column;
+  font-family: var(--font-display);
+  font-size: 1.857rem;
+  font-weight: 700;
+  line-height: 1.05;
+  color: #14213a;
+}
+
+.idcard-grid {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.286rem 0.857rem;
+}
+
+.idcard-sign {
+  font-family: var(--font-sign);
+  font-size: 1.214rem;
+  color: #1c2b4a;
+}
+
+.idcard-ghost {
+  position: absolute;
+  right: 1.571rem;
+  bottom: 2.143rem;
+  width: 3.857rem;
+  height: 4.714rem;
+  background: #c9d4e2;
+  opacity: 0.55;
+}
+
+.idcard-stamp {
+  position: absolute;
+  right: 6.571rem;
+  bottom: 2.714rem;
+  padding: 0.214rem 0.857rem;
+  border: 2px solid currentColor;
+  border-radius: 0.429rem;
+  font-family: var(--font-display);
+  font-size: 1.286rem;
+  font-weight: 700;
+  letter-spacing: 0.14em;
+  transform: rotate(-8deg);
+}
+
+.idcard-stamp.valid {
+  color: #15803d;
+}
+
+.idcard-stamp.suspended {
+  color: #b45309;
+}
+
+.idcard-stamp.revoked {
+  color: #b91c1c;
+}
+
+.idcard-issuer {
+  position: absolute;
+  left: 1.571rem;
+  bottom: 0.714rem;
+  font-family: var(--font-mono);
+  font-size: 0.714rem;
+  letter-spacing: 0.08em;
+  color: #64748b;
+  text-transform: uppercase;
+}
+
+.idcard.small {
+  width: 28rem;
+  font-size: 0.7em;
+}
+
+.card-overlay {
+  position: fixed;
+  right: 2.286rem;
+  top: 50%;
+  display: flex;
+  flex-direction: column;
+  gap: 0.714rem;
+  transform: translateY(-50%);
+  font-size: 12px;
+  animation: card-in calc(var(--speed) * 2) ease-out;
+}
+
+.card-overlay-caption {
+  align-self: flex-start;
+  padding: 0.429rem 0.857rem;
+  border-radius: 999px;
+  background: rgba(10, 15, 25, 0.9);
+  border: 1px solid var(--line);
+  color: var(--text);
+  font-weight: 600;
+}
+
+@keyframes card-in {
+  from {
+    opacity: 0;
+    transform: translate(1.5rem, -50%);
+  }
+}
diff --git a/nui/cards.js b/nui/cards.js
new file mode 100644
index 0000000..d58bb1f
--- /dev/null
+++ b/nui/cards.js
@@ -0,0 +1,103 @@
+const silhouettePath = "M19 6a9 9 0 1 1 0 18 9 9 0 0 1 0-18z M2 44c1-10 8-16 17-16s16 6 17 16z";
+
+function silhouette(color = "#4a5564") {
+  const svg = document.createElementNS("http://www.w3.org/2000/svg", "svg");
+  svg.setAttribute("viewBox", "0 0 38 44");
+  svg.setAttribute("aria-hidden", "true");
+  const path = document.createElementNS("http://www.w3.org/2000/svg", "path");
+  path.setAttribute("d", silhouettePath);
+  path.setAttribute("fill", color);
+  svg.append(path);
+  return svg;
+}
+
+function photoFrame(photo, className = "photo") {
+  const frame = el("div", { className });
+  frame.append(silhouette());
+  if (photo) {
+    const image = el("img");
+    image.alt = "";
+    image.src = photo;
+    image.addEventListener("error", () => image.remove());
+    frame.append(image);
+  }
+  return frame;
+}
+
+function cardDate(value) {
+  const date = value ? new Date(value) : null;
+  if (!date || Number.isNaN(date.getTime())) return "—";
+  const pad = (number) => String(number).padStart(2, "0");
+  return `${pad(date.getMonth() + 1)}/${pad(date.getDate())}/${date.getFullYear()}`;
+}
+
+function birthDate(value) {
+  const [year, month, day] = String(value ?? "").split("-");
+  return year && month && day ? `${month}/${day}/${year}` : "—";
+}
+
+function cardField(label, value, emphasis) {
+  return el("span", { className: "idcard-field" }, [
+    el("span", { className: "idcard-label", text: label }),
+    el("span", { className: `idcard-value${emphasis ? " emphasis" : ""}`, text: value }),
+  ]);
+}
+
+const cardStamps = { 0: ["VALID", "valid"], 1: ["SUSPENDED", "suspended"], 2: ["REVOKED", "revoked"] };
+
+function licenseCard(card, options = {}) {
+  const license = card.license;
+  const look = license.card ?? {};
+  const holder = card;
+  const state = card.state ?? { name: "San Andreas", abbreviation: "SA" };
+
+  const root = el("div", { className: `idcard${options.small ? " small" : ""}` });
+  root.style.setProperty("--card-color", look.color || "#1d3a6e");
+  root.style.setProperty("--card-accent", look.accent || "#f2c94c");
+  if (look.image) root.style.setProperty("--card-image", `url("${String(look.image).replace(/["\\]/g, "")}")`);
+
+  const head = el("div", { className: "idcard-head" }, [
+    el("span", { className: "idcard-seal", text: state.abbreviation }),
+    el("span", { className: "idcard-state", text: String(state.name).toUpperCase() }),
+    el("span", { className: "idcard-title", text: look.title || String(license.name).toUpperCase() }),
+  ]);
+
+  const name = el("div", { className: "idcard-name" }, [
+    el("span", { text: String(holder.lastName ?? "").toUpperCase() }),
+    el("span", { text: String(holder.firstName ?? "").toUpperCase() }),
+  ]);
+
+  const fields = el("div", { className: "idcard-grid" }, [
+    cardField("DOB", birthDate(holder.dateOfBirth), true),
+    cardField(license.class ? "CLASS" : "ID", license.class || holder.stateId || "—"),
+    cardField("SEX", String(holder.gender ?? "").charAt(0).toUpperCase() || "—"),
+    cardField("ISS", cardDate(license.issuedAt)),
+  ]);
+
+  const body = el("div", { className: "idcard-body" }, [
+    photoFrame(holder.photo, "photo idcard-photo"),
+    el("div", { className: "idcard-info" }, [
+      el("div", { className: "idcard-number" }, [
+        el("span", { className: "idcard-label", text: "NO" }),
+        el("span", { className: "idcard-value emphasis large", text: license.number }),
+      ]),
+      el("div", {}, [
+        el("span", { className: "idcard-label", text: "EXP " }),
+        el("span", { className: "idcard-value emphasis", text: license.expiresAt ? cardDate(license.expiresAt) : "NONE" }),
+      ]),
+      name,
+      fields,
+      el("span", { className: "idcard-sign", text: `${holder.firstName ?? ""} ${holder.lastName ?? ""}`.trim() }),
+    ]),
+  ]);
+
+  const [stampText, stampTone] = cardStamps[license.status] ?? ["", ""];
+  root.append(
+    head,
+    body,
+    photoFrame(holder.photo, "photo idcard-ghost"),
+    stampText ? el("span", { className: `idcard-stamp ${stampTone}`, text: stampText }) : null,
+    el("span", { className: "idcard-issuer", text: look.issuer || "" }),
+  );
+  return root;
+}
diff --git a/nui/civilian.js b/nui/civilian.js
deleted file mode 100644
index 0529e54..0000000
--- a/nui/civilian.js
+++ /dev/null
@@ -1,237 +0,0 @@
-const civilianTab = document.getElementById("tab-civilian");
-const characterForm = document.getElementById("civ-form");
-
-const licenseStatuses = ["Valid", "Suspended", "Revoked"];
-const vehicleStatuses = ["Valid", "Stolen"];
-
-let civilianView = null;
-let pendingCharacterCount = null;
-let civilianErrorTimer = null;
-
-function pill(label, tone) {
-  return el("span", { className: `status status-${tone}`, text: label });
-}
-
-function showCivilianError(message) {
-  const error = document.getElementById("civ-error");
-  error.textContent = message ?? "";
-  error.hidden = !message;
-  if (civilianErrorTimer !== null) clearTimeout(civilianErrorTimer);
-  civilianErrorTimer = message ? setTimeout(() => showCivilianError(null), 6000) : null;
-  if (message) pendingCharacterCount = null;
-}
-
-function age(dateOfBirth) {
-  const born = new Date(`${dateOfBirth}T00:00:00`);
-  const now = new Date();
-  let years = now.getFullYear() - born.getFullYear();
-  if (now.getMonth() < born.getMonth() || (now.getMonth() === born.getMonth() && now.getDate() < born.getDate())) years -= 1;
-  return years;
-}
-
-function confirmButton(button, label) {
-  if (button.dataset.armed === "true") return true;
-  button.dataset.armed = "true";
-  button.dataset.label = button.textContent;
-  button.textContent = label;
-  return false;
-}
-
-function toggleCharacterForm(open) {
-  characterForm.hidden = !open;
-  document.getElementById("civ-new").hidden = open;
-  if (open) {
-    characterForm.reset();
-    characterForm.elements.firstName.focus();
-  }
-}
-
-function renderCharacters(state) {
-  const items = state.characters.map((character) =>
-    el("button", {
-      className: `option civ-character${character.id === state.activeCharacterId ? " selected" : ""}`,
-      dataset: { character: character.id },
-    }, [
-      el("span", { className: "option-name", text: `${character.firstName} ${character.lastName}` }),
-      el("span", { className: "option-detail", text: character.dateOfBirth }),
-    ])
-  );
-
-  document.getElementById("civ-characters").replaceChildren(...items);
-  setText("civ-character-count", `${state.characters.length} / ${state.maxCharacters}`);
-
-  const atLimit = state.characters.length >= state.maxCharacters;
-  const newButton = document.getElementById("civ-new");
-  newButton.disabled = atLimit;
-  newButton.textContent = atLimit ? "Character limit reached" : "New character";
-}
-
-function renderLicenses(licenses) {
-  const rows = licenses.map((license) => {
-    const status = license.status === null || license.status === undefined ? null : licenseStatuses[license.status];
-    let action;
-    if (status) action = pill(status, status === "Valid" ? "available" : status === "Suspended" ? "enroute" : "revoked");
-    else if (license.selfService) action = el("button", { className: "button small", text: "Apply", dataset: { license: license.type } });
-    else action = el("span", { className: "muted civ-note", text: "Issued by law enforcement" });
-
-    return el("div", { className: "civ-license" }, [el("span", { text: license.name }), action]);
-  });
-
-  document.getElementById("civ-licenses").replaceChildren(...rows);
-}
-
-function renderVehicles(state, currentVehicle) {
-  const rows = state.vehicles.map((vehicle) => {
-    const stolen = vehicleStatuses[vehicle.status] === "Stolen";
-    return el("tr", {}, [
-      el("td", { className: "mono", text: vehicle.plate }),
-      el("td", { text: vehicle.model }),
-      el("td", {}, [stolen ? pill("Stolen", "revoked") : pill("Registered", "available")]),
-      el("td", {}, [
-        el("div", { className: "actions" }, [
-          el("button", {
-            className: "button small",
-            text: stolen ? "Mark recovered" : "Report stolen",
-            dataset: { action: "stolen", vehicle: vehicle.id, stolen: String(!stolen) },
-          }),
-          el("button", { className: "button small danger", text: "Remove", dataset: { action: "remove-vehicle", vehicle: vehicle.id } }),
-        ]),
-      ]),
-    ]);
-  });
-
-  document.getElementById("civ-vehicles").replaceChildren(...rows);
-  document.getElementById("civ-vehicles-empty").hidden = state.vehicles.length > 0;
-  setText("civ-vehicle-count", `${state.vehicles.length} / ${state.maxVehicles}`);
-
-  const registered = currentVehicle && state.vehicles.some((vehicle) => vehicle.plate === currentVehicle.plate);
-  const register = document.getElementById("civ-register");
-  register.disabled = !currentVehicle || registered || state.vehicles.length >= state.maxVehicles;
-  setText(
-    "civ-current-vehicle",
-    !currentVehicle
-      ? "Get in the driver's seat of a vehicle to register it."
-      : registered
-        ? `${currentVehicle.model} (${currentVehicle.plate}) is registered to you.`
-        : `Current vehicle: ${currentVehicle.model} (${currentVehicle.plate})`
-  );
-}
-
-function renderOwnRecords(records) {
-  document.getElementById("civ-records").replaceChildren(
-    ...records.map((entry) => {
-      const activeWarrant = entry.type === 3 && entry.active;
-      const meta = [formatDate(entry.createdAt), entry.officerCallsign, entry.fine > 0 ? `$${entry.fine}` : null].filter(Boolean).join(" · ");
-      return el("div", { className: "rec-entry" }, [
-        el("div", { className: "rec-entry-head" }, [
-          el("span", { className: `status status-${recordTones[entry.type]}`, text: activeWarrant ? "Active warrant" : recordTypes[entry.type] }),
-          el("span", { className: "muted rec-entry-meta", text: meta }),
-        ]),
-        el("p", { className: "rec-entry-text", text: entry.description }),
-        entry.resolution ? el("p", { className: "muted rec-entry-meta", text: entry.resolution }) : null,
-      ]);
-    })
-  );
-  document.getElementById("civ-records-empty").hidden = records.length > 0;
-}
-
-function renderCivilian(view, reset) {
-  civilianView = view;
-  setDepartmentIcon("civ-icon", "civilian");
-  if (reset) {
-    toggleCharacterForm(false);
-    showCivilianError(null);
-    pendingCharacterCount = null;
-  }
-
-  const genderSelect = characterForm.elements.gender;
-  if (genderSelect.options.length === 0) {
-    genderSelect.replaceChildren(...view.genders.map((gender) => el("option", { text: gender })));
-    characterForm.elements.firstName.maxLength = view.maxNameLength;
-    characterForm.elements.lastName.maxLength = view.maxNameLength;
-  }
-
-  const state = view.state;
-  document.getElementById("civ-loading").hidden = Boolean(state);
-  if (!state) {
-    document.getElementById("civ-empty").hidden = true;
-    document.getElementById("civ-profile").hidden = true;
-    return;
-  }
-
-  if (pendingCharacterCount !== null && state.characters.length > pendingCharacterCount) {
-    pendingCharacterCount = null;
-    toggleCharacterForm(false);
-  }
-
-  renderCharacters(state);
-
-  const active = state.characters.find((character) => character.id === state.activeCharacterId);
-  document.getElementById("civ-empty").hidden = Boolean(active);
-  document.getElementById("civ-profile").hidden = !active;
-  const context = document.getElementById("civ-context");
-  context.textContent = active ? `Active character: ${active.firstName} ${active.lastName}` : "";
-  context.hidden = !active;
-  if (!active) return;
-
-  setText("civ-name", `${active.firstName} ${active.lastName}`);
-  setText("civ-details", `Born ${active.dateOfBirth} · ${age(active.dateOfBirth)} years old · ${active.gender}`);
-  const appearanceButton = document.getElementById("civ-appearance");
-  appearanceButton.disabled = Boolean(view.onDuty);
-  appearanceButton.title = view.onDuty ? "Go off duty to change your appearance" : "";
-  document.getElementById("civ-appearance-note").hidden = !view.onDuty;
-  const deleteButton = document.getElementById("civ-delete");
-  delete deleteButton.dataset.armed;
-  deleteButton.textContent = "Delete character";
-
-  renderLicenses(state.licenses);
-  renderVehicles(state, view.currentVehicle);
-  renderOwnRecords(state.records ?? []);
-}
-
-characterForm.addEventListener("submit", (event) => {
-  event.preventDefault();
-  const data = new FormData(characterForm);
-  showCivilianError(null);
-  pendingCharacterCount = civilianView?.state?.characters.length ?? 0;
-  post("civCreateCharacter", {
-    firstName: String(data.get("firstName") ?? "").trim(),
-    lastName: String(data.get("lastName") ?? "").trim(),
-    dateOfBirth: String(data.get("dateOfBirth") ?? ""),
-    gender: String(data.get("gender") ?? ""),
-  });
-});
-
-civilianTab.addEventListener("click", (event) => {
-  const target = event.target.closest("button");
-  if (!target || target.disabled) return;
-
-  if (target.id === "civ-new") {
-    toggleCharacterForm(true);
-  } else if (target.dataset.action === "cancel-character") {
-    toggleCharacterForm(false);
-  } else if (target.dataset.character) {
-    post("civSelectCharacter", { characterId: Number(target.dataset.character) });
-  } else if (target.id === "civ-appearance") {
-    post("civAppearance");
-  } else if (target.id === "civ-delete") {
-    if (confirmButton(target, "Click again to delete")) {
-      target.disabled = true;
-      post("civDeleteCharacter", { characterId: civilianView?.state?.activeCharacterId });
-    }
-  } else if (target.dataset.license) {
-    target.disabled = true;
-    post("civApplyLicense", { type: target.dataset.license });
-  } else if (target.id === "civ-register") {
-    target.disabled = true;
-    post("civRegisterVehicle");
-  } else if (target.dataset.action === "stolen") {
-    target.disabled = true;
-    post("civSetVehicleStolen", { vehicleId: Number(target.dataset.vehicle), stolen: target.dataset.stolen === "true" });
-  } else if (target.dataset.action === "remove-vehicle") {
-    if (confirmButton(target, "Confirm")) {
-      target.disabled = true;
-      post("civRemoveVehicle", { vehicleId: Number(target.dataset.vehicle) });
-    }
-  }
-});
diff --git a/nui/common.js b/nui/common.js
index 0e0397c..5334f77 100644
--- a/nui/common.js
+++ b/nui/common.js
@@ -8,44 +8,6 @@ function post(name, data = {}) {
   }).catch(() => {});
 }
 
-function el(tag, options = {}, children = []) {
-  const node = document.createElement(tag);
-  if (options.className) node.className = options.className;
-  if (options.text !== undefined && options.text !== null) node.textContent = String(options.text);
-  if (options.dataset) Object.assign(node.dataset, options.dataset);
-  if (options.disabled) node.disabled = true;
-  for (const child of children) if (child) node.append(child);
-  return node;
-}
-
-function setText(id, value) {
-  document.getElementById(id).textContent = value ?? "—";
-}
-
-let departmentIcons = {};
-
-function setDepartmentIcons(icons) {
-  departmentIcons = icons ?? {};
-}
-
-function iconImage(url, className = "dept-icon") {
-  if (!url) return null;
-  const image = el("img", { className });
-  image.alt = "";
-  image.src = url;
-  image.addEventListener("error", () => image.remove());
-  return image;
-}
-
-function departmentIcon(department, className) {
-  return iconImage(departmentIcons[String(department ?? "").toLowerCase()], className);
-}
-
-function setDepartmentIcon(id, department) {
-  const icon = departmentIcon(department);
-  document.getElementById(id).replaceChildren(...(icon ? [icon] : []));
-}
-
 const screens = {};
 
 window.addEventListener("message", (event) => {
diff --git a/nui/dispatch.js b/nui/dispatch.js
deleted file mode 100644
index ac9c20b..0000000
--- a/nui/dispatch.js
+++ /dev/null
@@ -1,162 +0,0 @@
-const statusLabels = {
-  Available: "Available",
-  EnRoute: "En route",
-  OnScene: "On scene",
-  Busy: "Busy",
-};
-
-const dispatchTab = document.getElementById("tab-dispatch");
-let offerDeadline = 0;
-let offerTotalMs = 0;
-let offerTimer = null;
-
-function statusPill(status) {
-  return el("span", { className: `status status-${status.toLowerCase()}`, text: statusLabels[status] ?? status });
-}
-
-function tickOffer() {
-  const remaining = Math.max(0, offerDeadline - Date.now());
-  const fraction = offerTotalMs > 0 ? remaining / offerTotalMs : 0;
-  document.getElementById("offer-bar").style.width = `${(fraction * 100).toFixed(1)}%`;
-  document.getElementById("offer-countdown").textContent = `${Math.ceil(remaining / 1000)}s`;
-  if (remaining <= 0) stopOfferTimer();
-}
-
-function stopOfferTimer() {
-  if (offerTimer !== null) clearInterval(offerTimer);
-  offerTimer = null;
-}
-
-function renderCallCards(offer, activeCall) {
-  const offerCard = document.getElementById("offer");
-  offerCard.hidden = !offer;
-  stopOfferTimer();
-
-  if (offer) {
-    setText("offer-title", `#${offer.id} ${offer.name} · Code ${offer.code}`);
-    setText("offer-description", offer.description || "");
-    offerTotalMs = offer.windowMs || offer.expiresInMs;
-    offerDeadline = Date.now() + offer.expiresInMs;
-    for (const button of offerCard.querySelectorAll("button")) button.disabled = false;
-    tickOffer();
-    offerTimer = setInterval(tickOffer, 250);
-  }
-
-  const activeCard = document.getElementById("active-call");
-  activeCard.hidden = !activeCall;
-  if (activeCall) {
-    setText("active-title", `#${activeCall.id} ${activeCall.name}`);
-    activeCard.querySelector("button").disabled = false;
-  }
-}
-
-function renderSelf(self, calls) {
-  setText("self-callsign", self.callsign);
-  setText("self-name", self.name);
-  setText("self-agency", self.agency);
-  setDepartmentIcon("self-icon", self.department);
-  setText("self-territory", self.territory ?? "Unincorporated");
-  setText("self-call", self.callId ? `#${self.callId}` : "None");
-  document.getElementById("self-status").replaceChildren(statusPill(self.status));
-
-  const leadsCall = calls.some((call) => call.isPrimary);
-  for (const button of dispatchTab.querySelectorAll("[data-status]")) {
-    button.classList.toggle("active", button.dataset.status === self.status);
-    button.disabled = leadsCall;
-  }
-  document.getElementById("status-hint").textContent = leadsCall
-    ? "End your active call to change status."
-    : "En route and on scene update automatically from your position.";
-}
-
-function renderCalls(calls, self) {
-  const rows = calls.map((call) => {
-    const mine = self.callId === call.id;
-
-    const actions = el("div", { className: "actions" }, [
-      call.canClear
-        ? el("button", { className: "button small danger", text: "Clear", dataset: { action: "clear", call: call.id } })
-        : null,
-      call.hasLocation
-        ? el("button", { className: "button small", text: "Waypoint", dataset: { action: "waypoint", call: call.id } })
-        : null,
-      mine
-        ? null
-        : el("button", {
-            className: "button small",
-            text: "Attach",
-            dataset: { action: "attach", call: call.id },
-            disabled: Boolean(self.callId),
-          }),
-    ]);
-
-    return el("tr", { className: mine ? "mine" : "" }, [
-      el("td", { className: "mono", text: `#${call.id}` }),
-      el("td", {}, [
-        el("span", { text: call.name }),
-        el("span", { className: `sub code-${call.code}`, text: `Code ${call.code}` }),
-        call.isEmergency ? el("span", { className: "sub muted em-call-text", text: `${call.caller}: ${call.description}` }) : null,
-      ]),
-      el("td", { className: "muted", text: call.territory ?? "—" }),
-      el("td", {}, [el("div", { className: "chips" }, call.units.map((unit) => el("span", { className: "chip", text: unit })))]),
-      el("td", {}, [actions]),
-    ]);
-  });
-
-  document.getElementById("calls").replaceChildren(...rows);
-  document.getElementById("calls-empty").hidden = calls.length > 0;
-  setText("call-count", `${calls.length} active`);
-}
-
-function renderUnits(units, self) {
-  const rows = units.map((unit) =>
-    el("tr", { className: unit.serverId === self.serverId ? "mine" : "" }, [
-      el("td", { className: "mono", text: unit.callsign }),
-      el("td", {}, [
-        el("span", { text: unit.name }),
-        el("span", { className: "sub muted", text: unit.agency }),
-      ]),
-      el("td", { className: "muted", text: unit.territory ?? "—" }),
-      el("td", {}, [statusPill(unit.status), unit.callId ? el("span", { className: "sub mono muted", text: `#${unit.callId}` }) : null]),
-    ])
-  );
-
-  document.getElementById("units").replaceChildren(...rows);
-  setText("unit-count", `${units.length} on duty`);
-}
-
-function renderDispatch(view) {
-  if (!view) {
-    stopOfferTimer();
-    return;
-  }
-
-  const calls = view.calls ?? [];
-  renderCallCards(view.offer, view.activeCall);
-  renderSelf(view.self, calls);
-  renderCalls(calls, view.self);
-  renderUnits(view.units ?? [], view.self);
-}
-
-dispatchTab.addEventListener("click", (event) => {
-  const target = event.target.closest("button");
-  if (!target || target.disabled) return;
-
-  if (target.dataset.status) {
-    post("setStatus", { status: target.dataset.status });
-
-  } else if (target.dataset.action === "attach") {
-    post("attach", { callId: target.dataset.call });
-  } else if (target.dataset.action === "clear") {
-    target.disabled = true;
-    post("callClear", { callId: target.dataset.call });
-  } else if (target.dataset.action === "waypoint") {
-    post("waypoint", { callId: target.dataset.call });
-  } else if (target.dataset.action === "offer-accept" || target.dataset.action === "offer-decline") {
-    for (const button of document.querySelectorAll("#offer button")) button.disabled = true;
-    post(target.dataset.action === "offer-accept" ? "offerAccept" : "offerDecline");
-  } else if (target.dataset.action === "end-call") {
-    target.disabled = true;
-    post("endCall");
-  }
-});
diff --git a/nui/duty.js b/nui/duty.js
deleted file mode 100644
index 925aad7..0000000
--- a/nui/duty.js
+++ /dev/null
@@ -1,184 +0,0 @@
-const dutyTab = document.getElementById("tab-duty");
-const dutyEnterButton = document.getElementById("duty-enter");
-const callsignInput = document.getElementById("duty-callsign");
-
-let dutyView = null;
-let selectedDepartment = null;
-let selectedAgency = null;
-let selectedStart = "here";
-let selectedStation = null;
-
-const startOptions = [
-  { id: "here", name: "Here", detail: "Vehicle on the nearest road" },
-  { id: "teleport", name: "Station", detail: "Teleport to a station" },
-  { id: "drive", name: "Drive to station", detail: "GPS route, vehicle waiting" },
-];
-let entering = false;
-
-function departmentById(id) {
-  return dutyView?.departments.find((department) => department.id === id) ?? null;
-}
-
-function selectDepartment(id) {
-  const department = departmentById(id);
-  selectedDepartment = department ? department.id : null;
-
-  const agencies = department?.agencies ?? [];
-  if (!agencies.some((agency) => agency.id === selectedAgency)) {
-    const current = agencies.find((agency) => agency.id === dutyView.agencyId);
-    selectedAgency = (current ?? agencies[0])?.id ?? null;
-  }
-}
-
-function availableStations() {
-  return (departmentById(selectedDepartment)?.stations ?? []).filter(
-    (station) => station.agencies.length === 0 || !selectedAgency || station.agencies.includes(selectedAgency)
-  );
-}
-
-function formatDistance(meters) {
-  const miles = meters / 1609.34;
-  return miles < 0.1 ? "Nearby" : `${miles.toFixed(1)} mi`;
-}
-
-function renderStart() {
-  const stations = availableStations();
-  document.getElementById("duty-start-section").hidden = stations.length === 0;
-
-  if (stations.length === 0) selectedStart = "here";
-  if (!stations.some((station) => station.id === selectedStation)) selectedStation = stations[0]?.id ?? null;
-
-  document.getElementById("duty-start").replaceChildren(
-    ...startOptions.map((option) =>
-      optionButton(option.name, option.detail, option.id === selectedStart, { start: option.id })
-    )
-  );
-
-  const stationList = document.getElementById("duty-stations");
-  stationList.hidden = selectedStart === "here";
-  stationList.replaceChildren(
-    ...stations.map((station) =>
-      optionButton(station.name, formatDistance(station.distance), station.id === selectedStation, { station: station.id })
-    )
-  );
-}
-
-function optionButton(name, detail, selected, dataset, icon = null) {
-  const text = el("span", {}, [
-    el("span", { className: "option-name", text: name }),
-    detail ? el("span", { className: "option-detail", text: detail }) : null,
-  ]);
-  return el("button", { className: `option${selected ? " selected" : ""}${icon ? " with-icon" : ""}`, dataset }, [icon, text]);
-}
-
-function showDutyError(message) {
-  entering = false;
-  const error = document.getElementById("duty-error");
-  error.textContent = message ?? "";
-  error.hidden = !message;
-  if (dutyView) renderDutyForm();
-}
-
-function renderDutyForm() {
-  const departments = dutyView.departments ?? [];
-  document.getElementById("duty-departments").replaceChildren(
-    ...departments.map((department) =>
-      optionButton(department.name, null, department.id === selectedDepartment, { department: department.id }, departmentIcon(department.name))
-    )
-  );
-
-  const agencies = departmentById(selectedDepartment)?.agencies ?? [];
-  const agency = agencies.find((item) => item.id === selectedAgency);
-  callsignInput.placeholder = `${agency?.callsignPrefix || "UNIT"}-ID`;
-  document.getElementById("duty-agency-title").hidden = agencies.length === 0;
-  document.getElementById("duty-agencies").replaceChildren(
-    ...agencies.map((item) =>
-      optionButton(item.name, item.callsignPrefix, item.id === selectedAgency, { agency: item.id })
-    )
-  );
-
-  renderStart();
-
-  document.getElementById("duty-empty").hidden = departments.length > 0;
-  dutyEnterButton.disabled = entering || selectedDepartment === null;
-  dutyEnterButton.textContent = entering ? "Going on duty…" : "Go on duty";
-}
-
-function renderDuty(view, reset) {
-  dutyView = view;
-  const returning = view.departmentId !== 0 || view.rank > 1 || view.xp > 0;
-
-  document.getElementById("duty-title").textContent = returning
-    ? `Welcome back, ${view.name}`
-    : `Welcome to FivePRS, ${view.name}`;
-  setText("duty-rank", view.rank);
-  setText("duty-xp", `${view.xp} / ${view.xpToNext} XP`);
-  document.getElementById("duty-xp-bar").style.width =
-    `${Math.min(100, (view.xp / Math.max(1, view.xpToNext)) * 100).toFixed(1)}%`;
-
-  document.getElementById("duty-off-form").hidden = view.isOnDuty;
-  document.getElementById("duty-on-panel").hidden = !view.isOnDuty;
-
-  if (view.isOnDuty) {
-    setText("duty-unit-callsign", view.unit?.callsign ?? view.callsign);
-    setText("duty-unit-agency", view.unit?.agency ?? "");
-    setDepartmentIcon("duty-unit-icon", view.department);
-    document.getElementById("duty-off").disabled = false;
-    return;
-  }
-
-  if (reset) {
-    entering = false;
-    selectedAgency = view.agencyId || null;
-    selectDepartment(departmentById(view.departmentId) ? view.departmentId : view.departments[0]?.id);
-    callsignInput.value = view.callsign ?? "";
-    callsignInput.maxLength = view.callsignMaxLength ?? 12;
-    showDutyError(null);
-  } else if (selectedDepartment === null || !departmentById(selectedDepartment)) {
-    selectDepartment(view.departments[0]?.id);
-  }
-
-  renderDutyForm();
-}
-
-dutyTab.addEventListener("click", (event) => {
-  const target = event.target.closest("button");
-  if (!target || target.disabled) return;
-
-  if (target.dataset.department) {
-    selectDepartment(Number(target.dataset.department));
-    showDutyError(null);
-  } else if (target.dataset.agency) {
-    selectedAgency = target.dataset.agency;
-    renderDutyForm();
-  } else if (target.dataset.start) {
-    selectedStart = target.dataset.start;
-    renderDutyForm();
-  } else if (target.dataset.station) {
-    selectedStation = target.dataset.station;
-    renderDutyForm();
-  } else if (target.id === "duty-enter") {
-    showDutyError(null);
-    entering = true;
-    renderDutyForm();
-    post("dutyEnter", {
-      departmentId: selectedDepartment,
-      agencyId: selectedAgency ?? "",
-      callsign: callsignInput.value.trim(),
-      start: selectedStart,
-      stationId: selectedStation ?? "",
-    });
-  } else if (target.id === "duty-off") {
-    target.disabled = true;
-    post("dutyOff");
-  }
-});
-
-callsignInput.addEventListener("input", () => {
-  const cleaned = callsignInput.value.toUpperCase().replace(/[^A-Z0-9-]/g, "");
-  if (cleaned !== callsignInput.value) callsignInput.value = cleaned;
-});
-
-callsignInput.addEventListener("keydown", (event) => {
-  if (event.key === "Enter" && !dutyEnterButton.disabled) dutyEnterButton.click();
-});
diff --git a/nui/emergency.js b/nui/emergency.js
deleted file mode 100644
index db98acd..0000000
--- a/nui/emergency.js
+++ /dev/null
@@ -1,89 +0,0 @@
-const emergencyTab = document.getElementById("tab-emergency");
-const emergencyForm = document.getElementById("em-form");
-
-let emergencyView = null;
-let selectedService = null;
-let calling = false;
-
-function showEmergencyError(message) {
-  calling = false;
-  const error = document.getElementById("em-error");
-  error.textContent = message ?? "";
-  error.hidden = !message;
-  if (emergencyView) renderEmergencyForm();
-}
-
-function renderEmergencyForm() {
-  const services = emergencyView.departments ?? [];
-  if (!services.some((service) => service.id === selectedService)) selectedService = services[0]?.id ?? null;
-
-  document.getElementById("em-services").replaceChildren(
-    ...services.map((service) => {
-      const icon = departmentIcon(service.name);
-      return el("button", {
-        className: `option${service.id === selectedService ? " selected" : ""}${icon ? " with-icon" : ""}`,
-        dataset: { service: service.id },
-      }, [icon, el("span", { className: "option-name", text: service.name })]);
-    })
-  );
-
-  const submit = document.getElementById("em-submit");
-  submit.disabled = calling || selectedService === null;
-  submit.textContent = calling ? "Calling…" : "Call 911";
-}
-
-function renderEmergency(view, reset) {
-  emergencyView = view;
-  emergencyForm.elements.description.maxLength = view.maxLength;
-
-  const status = view.status;
-  const hadCall = !document.getElementById("em-active").hidden;
-  document.getElementById("em-active").hidden = !status;
-  emergencyForm.hidden = Boolean(status);
-
-  if (status) {
-    calling = false;
-    const service = (view.departments ?? []).find((department) => department.id === status.department);
-    setText("em-call-id", `#${status.callId}`);
-    setText("em-call-title", `${service?.name ?? "Emergency"} requested`);
-    setText("em-call-description", status.description);
-    setText("em-call-units", status.responding > 0
-      ? `${status.responding} unit${status.responding === 1 ? "" : "s"} responding`
-      : "Waiting for a unit to respond");
-    emergencyTab.querySelector("[data-action=em-cancel]").disabled = false;
-    return;
-  }
-
-  if (reset || hadCall) {
-    emergencyForm.reset();
-    showEmergencyError(null);
-  }
-
-  renderEmergencyForm();
-}
-
-emergencyForm.addEventListener("submit", (event) => {
-  event.preventDefault();
-  const data = new FormData(emergencyForm);
-  showEmergencyError(null);
-  calling = true;
-  renderEmergencyForm();
-  post("emCall", {
-    departmentId: selectedService,
-    description: String(data.get("description") ?? "").trim(),
-    anonymous: data.get("anonymous") === "on",
-  });
-});
-
-emergencyTab.addEventListener("click", (event) => {
-  const target = event.target.closest("button");
-  if (!target || target.disabled) return;
-
-  if (target.dataset.service) {
-    selectedService = Number(target.dataset.service);
-    renderEmergencyForm();
-  } else if (target.dataset.action === "em-cancel") {
-    target.disabled = true;
-    post("emCancel");
-  }
-});
diff --git a/nui/fonts.css b/nui/fonts.css
new file mode 100644
index 0000000..84d2a7a
--- /dev/null
+++ b/nui/fonts.css
@@ -0,0 +1,87 @@
+@font-face {
+  font-family: "Barlow";
+  font-style: normal;
+  font-weight: 400;
+  font-display: swap;
+  src: url("fonts/barlow-400.woff2") format("woff2");
+}
+
+@font-face {
+  font-family: "Barlow";
+  font-style: normal;
+  font-weight: 500;
+  font-display: swap;
+  src: url("fonts/barlow-500.woff2") format("woff2");
+}
+
+@font-face {
+  font-family: "Barlow";
+  font-style: normal;
+  font-weight: 600;
+  font-display: swap;
+  src: url("fonts/barlow-600.woff2") format("woff2");
+}
+
+@font-face {
+  font-family: "Barlow";
+  font-style: normal;
+  font-weight: 700;
+  font-display: swap;
+  src: url("fonts/barlow-700.woff2") format("woff2");
+}
+
+@font-face {
+  font-family: "Barlow Condensed";
+  font-style: normal;
+  font-weight: 500;
+  font-display: swap;
+  src: url("fonts/barlow-condensed-500.woff2") format("woff2");
+}
+
+@font-face {
+  font-family: "Barlow Condensed";
+  font-style: normal;
+  font-weight: 600;
+  font-display: swap;
+  src: url("fonts/barlow-condensed-600.woff2") format("woff2");
+}
+
+@font-face {
+  font-family: "Barlow Condensed";
+  font-style: normal;
+  font-weight: 700;
+  font-display: swap;
+  src: url("fonts/barlow-condensed-700.woff2") format("woff2");
+}
+
+@font-face {
+  font-family: "Homemade Apple";
+  font-style: normal;
+  font-weight: 400;
+  font-display: swap;
+  src: url("fonts/homemade-apple-400.woff2") format("woff2");
+}
+
+@font-face {
+  font-family: "IBM Plex Mono";
+  font-style: normal;
+  font-weight: 400;
+  font-display: swap;
+  src: url("fonts/ibm-plex-mono-400.woff2") format("woff2");
+}
+
+@font-face {
+  font-family: "IBM Plex Mono";
+  font-style: normal;
+  font-weight: 500;
+  font-display: swap;
+  src: url("fonts/ibm-plex-mono-500.woff2") format("woff2");
+}
+
+@font-face {
+  font-family: "IBM Plex Mono";
+  font-style: normal;
+  font-weight: 600;
+  font-display: swap;
+  src: url("fonts/ibm-plex-mono-600.woff2") format("woff2");
+}
diff --git a/nui/fonts/LICENSE.md b/nui/fonts/LICENSE.md
new file mode 100644
index 0000000..cf07cce
--- /dev/null
+++ b/nui/fonts/LICENSE.md
@@ -0,0 +1,12 @@
+# Fonts
+
+These fonts are bundled so the terminal works without an internet connection.
+
+| Font | Files | License |
+|---|---|---|
+| Barlow | `barlow-*.woff2` | SIL Open Font License 1.1 |
+| Barlow Condensed | `barlow-condensed-*.woff2` | SIL Open Font License 1.1 |
+| IBM Plex Mono | `ibm-plex-mono-*.woff2` | SIL Open Font License 1.1 |
+| Homemade Apple | `homemade-apple-*.woff2` | Apache License 2.0 |
+
+The full license texts are at https://openfontlicense.org and https://www.apache.org/licenses/LICENSE-2.0.
diff --git a/nui/fonts/barlow-400.woff2 b/nui/fonts/barlow-400.woff2
new file mode 100644
index 0000000..3914af4
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diff --git a/nui/fonts/barlow-500.woff2 b/nui/fonts/barlow-500.woff2
new file mode 100644
index 0000000..b1d06c6
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diff --git a/nui/fonts/barlow-600.woff2 b/nui/fonts/barlow-600.woff2
new file mode 100644
index 0000000..b1a019f
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diff --git a/nui/fonts/barlow-700.woff2 b/nui/fonts/barlow-700.woff2
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index 0000000..4ee6cd8
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diff --git a/nui/fonts/barlow-condensed-500.woff2 b/nui/fonts/barlow-condensed-500.woff2
new file mode 100644
index 0000000..e30e239
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index 0000000..da60c9a
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diff --git a/nui/fonts/barlow-condensed-700.woff2 b/nui/fonts/barlow-condensed-700.woff2
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index 0000000..3726e9d
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diff --git a/nui/fonts/homemade-apple-400.woff2 b/nui/fonts/homemade-apple-400.woff2
new file mode 100644
index 0000000..cd0d068
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diff --git a/nui/fonts/ibm-plex-mono-400.woff2 b/nui/fonts/ibm-plex-mono-400.woff2
new file mode 100644
index 0000000..0804aaf
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diff --git a/nui/fonts/ibm-plex-mono-500.woff2 b/nui/fonts/ibm-plex-mono-500.woff2
new file mode 100644
index 0000000..090f82f
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diff --git a/nui/fonts/ibm-plex-mono-600.woff2 b/nui/fonts/ibm-plex-mono-600.woff2
new file mode 100644
index 0000000..67aeeb0
Binary files /dev/null and b/nui/fonts/ibm-plex-mono-600.woff2 differ
diff --git a/nui/index.html b/nui/index.html
index 50e075c..db1a6a0 100644
--- a/nui/index.html
+++ b/nui/index.html
@@ -3,12 +3,14 @@
 <head>
   <meta charset="utf-8">
   <title>FivePRS</title>
+  <link rel="stylesheet" href="theme.css">
+  <link rel="stylesheet" href="cards.css">
   <link rel="stylesheet" href="style.css">
 </head>
 <body>
   <div id="app" class="terminal" hidden>
-    <div class="lightbar" aria-hidden="true"></div>
     <div class="terminal-screen">
+      <div class="lightbar" aria-hidden="true"></div>
       <img id="wallpaper" class="wallpaper" alt="">
 
       <header class="statusbar">
@@ -19,12 +21,37 @@
         <img id="brand-logo" class="brand-logo" alt="FivePRS">
         <div class="statusbar-side statusbar-end">
           <span id="clock" class="clock"></span>
-          <span class="signal" aria-hidden="true"><i></i><i></i><i></i><i></i></span>
           <button id="close" class="icon-button" type="button" aria-label="Close">&times;</button>
         </div>
       </header>
 
       <section id="home" class="home">
+        <div class="home-side">
+          <div>
+            <p id="home-time" class="home-time"></p>
+            <p id="home-date" class="home-date"></p>
+          </div>
+
+          <div id="home-offer" class="widget" hidden>
+            <div class="widget-head">
+              <span class="eyebrow">Incoming call</span>
+              <span id="home-offer-countdown" class="mono"></span>
+            </div>
+            <p id="home-offer-title" class="widget-title"></p>
+            <p id="home-offer-detail" class="widget-detail"></p>
+            <div class="widget-track" aria-hidden="true"><div id="home-offer-bar" class="widget-bar"></div></div>
+            <div class="widget-actions">
+              <button type="button" class="button primary" data-home="accept">Accept <span class="widget-key">Y</span></button>
+              <button type="button" class="button" data-home="decline">Decline <span class="widget-key">N</span></button>
+            </div>
+          </div>
+
+          <div id="home-shift" class="widget widget-stats" hidden>
+            <div><p class="eyebrow">Units</p><p id="home-units" class="widget-stat-value"></p></div>
+            <div><p class="eyebrow">Calls</p><p id="home-calls" class="widget-stat-value"></p></div>
+            <div><p class="eyebrow">Shift</p><p id="home-shift-time" class="widget-stat-value"></p></div>
+          </div>
+        </div>
         <div id="app-grid" class="app-grid"></div>
       </section>
 
@@ -36,403 +63,7 @@
         </header>
 
         <main class="app-body">
-          <section id="tab-duty" class="tab duty" role="tabpanel" hidden>
-            <div class="duty-column">
-              <h1 id="duty-title" class="duty-title"></h1>
-
-              <div class="duty-profile">
-                <div>
-                  <p class="duty-label">Rank</p>
-                  <p id="duty-rank" class="duty-rank"></p>
-                </div>
-                <div class="duty-xp">
-                  <div class="duty-xp-head">
-                    <p class="duty-label">Experience</p>
-                    <p id="duty-xp" class="duty-label"></p>
-                  </div>
-                  <div class="xp-track" aria-hidden="true"><div id="duty-xp-bar" class="xp-bar"></div></div>
-                </div>
-              </div>
-
-              <div id="duty-off-form">
-                <p class="panel-title duty-section">Department</p>
-                <div id="duty-departments" class="option-row"></div>
-
-                <p id="duty-agency-title" class="panel-title duty-section">Agency</p>
-                <div id="duty-agencies" class="option-grid"></div>
-
-                <label for="duty-callsign" class="panel-title duty-section duty-field-label">Callsign</label>
-                <input id="duty-callsign" class="duty-input" type="text" autocomplete="off" spellcheck="false">
-                <p class="duty-label duty-hint">Letters, numbers and hyphens. Leave blank to use your agency's default.</p>
-
-                <div id="duty-start-section">
-                  <p class="panel-title duty-section">Start at</p>
-                  <div id="duty-start" class="option-row"></div>
-                  <div id="duty-stations" class="option-grid duty-stations"></div>
-                </div>
-
-                <p id="duty-empty" class="duty-message" hidden>No departments are available to you on this server.</p>
-                <p id="duty-error" class="duty-message duty-error" hidden></p>
-
-                <div class="duty-actions">
-                  <button id="duty-enter" type="button" class="button primary">Go on duty</button>
-                </div>
-              </div>
-
-              <div id="duty-on-panel" hidden>
-                <p class="panel-title duty-section">On duty</p>
-                <div class="duty-unit unit-head">
-                  <span id="duty-unit-icon" class="dept-slot"></span>
-                  <div>
-                    <p id="duty-unit-callsign" class="callsign"></p>
-                    <p id="duty-unit-agency" class="muted"></p>
-                  </div>
-                </div>
-                <div class="duty-actions">
-                  <button id="duty-off" type="button" class="button danger">Go off duty</button>
-                </div>
-              </div>
-            </div>
-          </section>
-
-          <section id="tab-dispatch" class="tab dispatch" role="tabpanel" hidden>
-            <aside class="panel self">
-              <p class="panel-title">My unit</p>
-              <div class="unit-head">
-                <span id="self-icon" class="dept-slot"></span>
-                <div>
-                  <p id="self-callsign" class="callsign"></p>
-                  <p id="self-name" class="muted"></p>
-                  <p id="self-agency" class="muted"></p>
-                </div>
-              </div>
-
-              <dl class="facts">
-                <div><dt>Status</dt><dd id="self-status"></dd></div>
-                <div><dt>Area</dt><dd id="self-territory"></dd></div>
-                <div><dt>Assigned call</dt><dd id="self-call"></dd></div>
-              </dl>
-
-              <div id="offer" class="call-card offer" hidden>
-                <div class="call-card-head">
-                  <p class="panel-title">Incoming call</p>
-                  <span id="offer-countdown" class="count"></span>
-                </div>
-                <p id="offer-title" class="call-card-title"></p>
-                <p id="offer-description" class="muted call-card-detail"></p>
-                <div class="offer-track" aria-hidden="true"><div id="offer-bar" class="offer-bar"></div></div>
-                <div class="call-card-actions">
-                  <button id="offer-accept" type="button" class="button primary" data-action="offer-accept">Accept</button>
-                  <button type="button" class="button" data-action="offer-decline">Decline</button>
-                </div>
-              </div>
-
-              <div id="active-call" class="call-card" hidden>
-                <p class="panel-title">Active call</p>
-                <p id="active-title" class="call-card-title"></p>
-                <div class="call-card-actions">
-                  <button type="button" class="button danger" data-action="end-call">End call</button>
-                </div>
-              </div>
-
-              <p class="panel-title">Set status</p>
-              <div class="status-buttons">
-                <button type="button" class="button" data-status="Available">Available</button>
-                <button type="button" class="button" data-status="Busy">Busy</button>
-              </div>
-              <p id="status-hint" class="hint"></p>
-            </aside>
-
-            <section class="panel calls">
-              <div class="panel-head">
-                <p class="panel-title">Active calls</p>
-                <span id="call-count" class="count"></span>
-              </div>
-              <div class="table-wrap">
-                <table>
-                  <thead>
-                    <tr><th>Call</th><th>Type</th><th>Area</th><th>Units</th><th></th></tr>
-                  </thead>
-                  <tbody id="calls"></tbody>
-                </table>
-                <p id="calls-empty" class="empty" hidden>No active calls.</p>
-              </div>
-            </section>
-
-            <section class="panel units">
-              <div class="panel-head">
-                <p class="panel-title">Units</p>
-                <span id="unit-count" class="count"></span>
-              </div>
-              <div class="table-wrap">
-                <table>
-                  <thead>
-                    <tr><th>Callsign</th><th>Officer</th><th>Area</th><th>Status</th></tr>
-                  </thead>
-                  <tbody id="units"></tbody>
-                </table>
-              </div>
-            </section>
-          </section>
-          <section id="tab-records" class="tab records" role="tabpanel" hidden>
-            <aside class="panel rec-sidebar">
-              <div class="panel-head">
-                <p class="panel-title">Search</p>
-              </div>
-              <form id="rec-search" class="rec-search">
-                <div class="rec-modes">
-                  <button type="button" class="button small active" data-mode="name">Name</button>
-                  <button type="button" class="button small" data-mode="plate">Plate</button>
-                </div>
-                <input id="rec-term" class="duty-input" autocomplete="off" spellcheck="false" placeholder="First or last name">
-                <button type="submit" class="button primary">Search</button>
-              </form>
-              <p id="rec-results-title" class="panel-title rec-results-title" hidden></p>
-              <div id="rec-results" class="civ-characters"></div>
-              <p id="rec-results-empty" class="empty" hidden>No matches.</p>
-            </aside>
-
-            <div class="civ-main">
-              <p id="rec-error" class="civ-error" hidden></p>
-              <p id="rec-placeholder" class="panel empty">Search for a person by name or a vehicle by plate.</p>
-
-              <div id="rec-detail" class="civ-profile" hidden>
-                <section class="panel civ-identity">
-                  <div>
-                    <p class="panel-title">Person</p>
-                    <p id="rec-name" class="civ-name"></p>
-                    <p id="rec-details" class="muted"></p>
-                    <p id="rec-plate" class="muted rec-plate"></p>
-                  </div>
-                  <div class="rec-flags">
-                    <span id="rec-warrant" class="status status-revoked" hidden>Active warrant</span>
-                    <button type="button" class="button small" data-action="back">Back to results</button>
-                  </div>
-                </section>
-
-                <section class="panel">
-                  <div class="panel-head"><p class="panel-title">Licenses</p></div>
-                  <div id="rec-licenses" class="civ-licenses"></div>
-                </section>
-
-                <section class="panel">
-                  <div class="panel-head"><p class="panel-title">Vehicles</p></div>
-                  <table>
-                    <thead>
-                      <tr><th>Plate</th><th>Model</th><th>Status</th><th></th></tr>
-                    </thead>
-                    <tbody id="rec-vehicles"></tbody>
-                  </table>
-                  <p id="rec-vehicles-empty" class="empty" hidden>No registered vehicles.</p>
-                </section>
-
-                <section class="panel">
-                  <div class="panel-head"><p class="panel-title">New record</p></div>
-                  <form id="rec-form" class="rec-form">
-                    <div class="rec-form-row">
-                      <label class="civ-field">
-                        <span class="duty-label">Type</span>
-                        <select name="type" class="duty-input">
-                          <option value="0">Citation</option>
-                          <option value="1">Arrest</option>
-                          <option value="2">Warning</option>
-                          <option value="3">Warrant</option>
-                        </select>
-                      </label>
-                      <label id="rec-fine-field" class="civ-field">
-                        <span class="duty-label">Fine</span>
-                        <input name="fine" class="duty-input" type="number" min="0" step="1" value="0">
-                      </label>
-                    </div>
-                    <label class="civ-field">
-                      <span class="duty-label">Charges and notes</span>
-                      <textarea name="description" class="duty-input rec-description" rows="3" required></textarea>
-                    </label>
-                    <div class="civ-form-actions rec-form-actions">
-                      <button type="submit" class="button primary">Add to record</button>
-                    </div>
-                  </form>
-                </section>
-
-                <section class="panel">
-                  <div class="panel-head"><p class="panel-title">History</p></div>
-                  <div id="rec-history" class="rec-history"></div>
-                  <p id="rec-history-empty" class="empty" hidden>No records.</p>
-                </section>
-              </div>
-            </div>
-          </section>
-
-          <section id="tab-civilian" class="tab civilian" role="tabpanel" hidden>
-            <aside class="panel civ-sidebar" data-part="characters">
-              <div class="panel-head">
-                <span id="civ-icon" class="dept-slot small"></span>
-                <p class="panel-title">Characters</p>
-                <span id="civ-character-count" class="count"></span>
-              </div>
-              <div id="civ-characters" class="civ-characters"></div>
-
-              <div class="civ-sidebar-foot">
-                <button id="civ-new" type="button" class="button">New character</button>
-
-                <form id="civ-form" class="civ-form" hidden>
-                  <label class="civ-field">
-                    <span class="duty-label">First name</span>
-                    <input name="firstName" class="duty-input" autocomplete="off" spellcheck="false" required>
-                  </label>
-                  <label class="civ-field">
-                    <span class="duty-label">Last name</span>
-                    <input name="lastName" class="duty-input" autocomplete="off" spellcheck="false" required>
-                  </label>
-                  <label class="civ-field">
-                    <span class="duty-label">Date of birth</span>
-                    <input name="dateOfBirth" class="duty-input" type="date" required>
-                  </label>
-                  <label class="civ-field">
-                    <span class="duty-label">Gender</span>
-                    <select name="gender" class="duty-input" required></select>
-                  </label>
-                  <div class="civ-form-actions">
-                    <button type="button" class="button" data-action="cancel-character">Cancel</button>
-                    <button type="submit" class="button primary">Create</button>
-                  </div>
-                </form>
-              </div>
-            </aside>
-
-            <div class="civ-main">
-              <p id="civ-error" class="civ-error" hidden></p>
-              <p id="civ-loading" class="panel empty">Loading records…</p>
-              <p id="civ-context" class="civ-context muted" data-part="licenses vehicles"></p>
-              <p id="civ-empty" class="panel empty" hidden>Create a character to apply for licenses and register vehicles.</p>
-
-              <div id="civ-profile" class="civ-profile" hidden>
-                <section class="panel civ-identity" data-part="characters">
-                  <div>
-                    <p class="panel-title">Identity</p>
-                    <p id="civ-name" class="civ-name"></p>
-                    <p id="civ-details" class="muted"></p>
-                  </div>
-                  <div class="actions">
-                    <button id="civ-appearance" type="button" class="button small">Edit appearance</button>
-                    <button id="civ-delete" type="button" class="button small danger">Delete character</button>
-                  </div>
-                  <p id="civ-appearance-note" class="muted" hidden>You're on duty. Change your appearance at your station's locker, or go off duty.</p>
-                </section>
-
-                <section class="panel" data-part="licenses">
-                  <div class="panel-head">
-                    <p class="panel-title">Licenses</p>
-                  </div>
-                  <div id="civ-licenses" class="civ-licenses"></div>
-                </section>
-
-                <section class="panel" data-part="vehicles">
-                  <div class="panel-head">
-                    <p class="panel-title">Vehicles</p>
-                    <span id="civ-vehicle-count" class="count"></span>
-                  </div>
-                  <div class="civ-register">
-                    <p id="civ-current-vehicle" class="muted"></p>
-                    <button id="civ-register" type="button" class="button small primary">Register this vehicle</button>
-                  </div>
-                  <table>
-                    <thead>
-                      <tr><th>Plate</th><th>Model</th><th>Status</th><th></th></tr>
-                    </thead>
-                    <tbody id="civ-vehicles"></tbody>
-                  </table>
-                  <p id="civ-vehicles-empty" class="empty" hidden>No registered vehicles.</p>
-                </section>
-
-                <section class="panel" data-part="characters">
-                  <div class="panel-head"><p class="panel-title">My record</p></div>
-                  <div id="civ-records" class="rec-history"></div>
-                  <p id="civ-records-empty" class="empty" hidden>Clean record.</p>
-                </section>
-              </div>
-            </div>
-          </section>
-          <section id="tab-emergency" class="tab emergency" role="tabpanel" hidden>
-            <div class="duty-column">
-              <h1 class="duty-title">Call 911</h1>
-              <p class="muted em-intro">Your location is sent with the call. Misuse of 911 can be reported to staff.</p>
-
-              <div id="em-active" class="call-card offer em-active" hidden>
-                <div class="call-card-head">
-                  <p class="panel-title">Your call</p>
-                  <span id="em-call-id" class="count"></span>
-                </div>
-                <p id="em-call-title" class="call-card-title"></p>
-                <p id="em-call-description" class="muted call-card-detail"></p>
-                <p id="em-call-units" class="call-card-detail"></p>
-                <div class="call-card-actions">
-                  <button type="button" class="button danger" data-action="em-cancel">Cancel call</button>
-                </div>
-              </div>
-
-              <form id="em-form" class="em-form">
-                <p class="panel-title duty-section">Service</p>
-                <div id="em-services" class="option-row"></div>
-
-                <label class="civ-field duty-section">
-                  <span class="duty-label">What is happening?</span>
-                  <textarea name="description" class="duty-input rec-description" rows="4" required></textarea>
-                </label>
-
-                <label class="em-anonymous">
-                  <input type="checkbox" name="anonymous">
-                  <span>Report anonymously</span>
-                </label>
-
-                <p id="em-error" class="duty-message duty-error" hidden></p>
-
-                <div class="duty-actions">
-                  <button id="em-submit" type="submit" class="button danger">Call 911</button>
-                </div>
-              </form>
-            </div>
-          </section>
-          <section id="tab-admin" class="tab admin" role="tabpanel" hidden>
-            <div class="admin-column">
-              <p id="admin-unrestricted" class="civ-error admin-banner" hidden>
-                Department restriction is off, so every player can join every department. Set
-                <span class="mono">fiveprs_restrict_departments true</span> in server.cfg to enforce the roster.
-              </p>
-
-              <section class="panel">
-                <div class="panel-head">
-                  <p class="panel-title">Online players</p>
-                  <span id="admin-online-count" class="count"></span>
-                </div>
-                <table>
-                  <thead>
-                    <tr><th>Player</th><th>Rank</th><th>Department</th><th>Roster</th></tr>
-                  </thead>
-                  <tbody id="admin-online"></tbody>
-                </table>
-              </section>
-
-              <section class="panel">
-                <div class="panel-head">
-                  <p class="panel-title">Find offline players</p>
-                </div>
-                <form id="admin-search" class="admin-search">
-                  <input id="admin-query" class="duty-input" autocomplete="off" spellcheck="false" placeholder="Player name">
-                  <button type="submit" class="button primary">Search</button>
-                </form>
-                <table>
-                  <thead>
-                    <tr><th>Player</th><th>Rank</th><th>Department</th><th>Roster</th></tr>
-                  </thead>
-                  <tbody id="admin-results"></tbody>
-                </table>
-                <p id="admin-results-empty" class="empty" hidden>No players found.</p>
-              </section>
-            </div>
-          </section>
-
-          <section id="tab-ext" class="tab ext" hidden>
+          <section id="tab-ext" class="tab ext">
             <div id="ext-view" class="ext-view"></div>
             <iframe id="ext-frame" class="ext-frame" title="App" hidden></iframe>
           </section>
@@ -442,6 +73,11 @@ <h1 class="duty-title">Call 911</h1>
     <button id="home-key" class="home-key" type="button" aria-label="Home"></button>
   </div>
 
+  <aside id="card-overlay" class="card-overlay" hidden>
+    <p id="card-caption" class="card-overlay-caption"></p>
+    <div id="card-slot"></div>
+  </aside>
+
   <aside id="creator" class="creator" hidden>
     <div class="lightbar" aria-hidden="true"></div>
     <header class="creator-head">
@@ -476,19 +112,16 @@ <h1 id="creator-name" class="creator-name"></h1>
     </header>
     <ol id="menu-items" class="cmenu-items"></ol>
     <footer class="cmenu-foot">
-      <span>&uarr;&darr; Select</span>
-      <span>Enter Use</span>
-      <span>Backspace <span id="menu-back"></span></span>
+      <span><span class="key">&uarr;&darr;</span>Move</span>
+      <span><span class="key">Enter</span>Select</span>
+      <span><span class="key">Bksp</span><span id="menu-back"></span></span>
     </footer>
   </aside>
 
+  <script src="kit.js"></script>
+  <script src="cards.js"></script>
   <script src="common.js"></script>
-  <script src="duty.js"></script>
-  <script src="dispatch.js"></script>
-  <script src="civilian.js"></script>
-  <script src="records.js"></script>
-  <script src="emergency.js"></script>
-  <script src="admin.js"></script>
+  <script src="capture.js"></script>
   <script src="appview.js"></script>
   <script src="menu.js"></script>
   <script src="creator.js"></script>
diff --git a/nui/kit.js b/nui/kit.js
new file mode 100644
index 0000000..2a65f9f
--- /dev/null
+++ b/nui/kit.js
@@ -0,0 +1,59 @@
+function el(tag, options = {}, children = []) {
+  const node = document.createElement(tag);
+  if (options.className) node.className = options.className;
+  if (options.text !== undefined && options.text !== null) node.textContent = String(options.text);
+  if (options.dataset) Object.assign(node.dataset, options.dataset);
+  if (options.disabled) node.disabled = true;
+  for (const child of children) if (child) node.append(child);
+  return node;
+}
+
+function setText(id, value) {
+  document.getElementById(id).textContent = value ?? "—";
+}
+
+let departmentIcons = {};
+
+function setDepartmentIcons(icons) {
+  departmentIcons = icons ?? {};
+}
+
+function iconImage(url, className = "dept-icon") {
+  if (!url) return null;
+  const image = el("img", { className });
+  image.alt = "";
+  image.src = url;
+  image.addEventListener("error", () => image.remove());
+  return image;
+}
+
+function departmentIcon(department, className) {
+  return iconImage(departmentIcons[String(department ?? "").toLowerCase()], className);
+}
+
+function setDepartmentIcon(id, department) {
+  const icon = departmentIcon(department);
+  document.getElementById(id).replaceChildren(...(icon ? [icon] : []));
+}
+
+const recordTypes = ["Citation", "Arrest", "Warning", "Warrant", "Medical"];
+const recordTones = ["enroute", "revoked", "busy", "revoked"];
+const licenseLabels = ["Valid", "Suspended", "Revoked"];
+const licenseTones = ["available", "enroute", "revoked"];
+
+function formatDate(value) {
+  const date = new Date(value);
+  return Number.isNaN(date.getTime()) ? "" : date.toLocaleDateString([], { year: "numeric", month: "short", day: "numeric" });
+}
+
+function pill(label, tone) {
+  return el("span", { className: `status status-${tone}`, text: label });
+}
+
+function age(dateOfBirth) {
+  const born = new Date(`${dateOfBirth}T00:00:00`);
+  const now = new Date();
+  let years = now.getFullYear() - born.getFullYear();
+  if (now.getMonth() < born.getMonth() || (now.getMonth() === born.getMonth() && now.getDate() < born.getDate())) years -= 1;
+  return years;
+}
diff --git a/nui/records.js b/nui/records.js
deleted file mode 100644
index 1a9a402..0000000
--- a/nui/records.js
+++ /dev/null
@@ -1,218 +0,0 @@
-const recordsTab = document.getElementById("tab-records");
-const recordSearch = document.getElementById("rec-search");
-const recordForm = document.getElementById("rec-form");
-const recordTerm = document.getElementById("rec-term");
-
-const recordTypes = ["Citation", "Arrest", "Warning", "Warrant"];
-const recordTones = ["enroute", "revoked", "busy", "revoked"];
-const licenseLabels = ["Valid", "Suspended", "Revoked"];
-const licenseTones = ["available", "enroute", "revoked"];
-
-let recordsView = null;
-let searchMode = "name";
-let recordsErrorTimer = null;
-let shownRecordId = null;
-
-function showRecordsError(message) {
-  const error = document.getElementById("rec-error");
-  error.textContent = message ?? "";
-  error.hidden = !message;
-  if (recordsErrorTimer !== null) clearTimeout(recordsErrorTimer);
-  recordsErrorTimer = message ? setTimeout(() => showRecordsError(null), 6000) : null;
-}
-
-function setSearchMode(mode) {
-  searchMode = mode;
-  for (const button of recordSearch.querySelectorAll("[data-mode]")) button.classList.toggle("active", button.dataset.mode === mode);
-  recordTerm.placeholder = mode === "plate" ? "Plate" : "First or last name";
-  recordTerm.maxLength = mode === "plate" ? 8 : 49;
-}
-
-function formatDate(value) {
-  const date = new Date(value);
-  return Number.isNaN(date.getTime()) ? "" : date.toLocaleDateString([], { year: "numeric", month: "short", day: "numeric" });
-}
-
-function renderResults(view) {
-  const results = view.results ?? [];
-  const title = document.getElementById("rec-results-title");
-  title.hidden = view.results === null || view.results === undefined;
-  title.textContent = `Results for "${view.query ?? ""}"`;
-
-  document.getElementById("rec-results").replaceChildren(
-    ...results.map((person) =>
-      el("button", {
-        className: `option civ-character${view.record?.character.id === person.id ? " selected" : ""}`,
-        dataset: { person: person.id },
-      }, [
-        el("span", { className: "option-name", text: `${person.firstName} ${person.lastName}` }),
-        el("span", { className: "option-detail", text: person.dateOfBirth }),
-        person.hasActiveWarrant ? el("span", { className: "status status-revoked rec-result-flag", text: "Warrant" }) : null,
-      ])
-    )
-  );
-  document.getElementById("rec-results-empty").hidden = !(view.results && results.length === 0);
-}
-
-function licenseActions(license) {
-  const actions = [];
-  const add = (label, status, tone) =>
-    actions.push(el("button", { className: `button small${tone ? ` ${tone}` : ""}`, text: label, dataset: { license: license.type, status } }));
-
-  if (license.status === null || license.status === undefined) add("Issue", 0);
-  else if (license.status === 0) {
-    add("Suspend", 1);
-    add("Revoke", 2, "danger");
-  } else add("Reinstate", 0);
-
-  return el("div", { className: "actions" }, actions);
-}
-
-function renderRecordDetail(record) {
-  const person = record.character;
-  setText("rec-name", `${person.firstName} ${person.lastName}`);
-  setText("rec-details", `Born ${person.dateOfBirth} · ${age(person.dateOfBirth)} years old · ${person.gender}`);
-  const plate = document.getElementById("rec-plate");
-  plate.hidden = !record.matchedPlate;
-  plate.textContent = record.matchedPlate ? `Registered owner of ${record.matchedPlate}` : "";
-  document.getElementById("rec-warrant").hidden = !person.hasActiveWarrant;
-
-  document.getElementById("rec-licenses").replaceChildren(
-    ...record.licenses.map((license) => {
-      const status = license.status === null || license.status === undefined
-        ? el("span", { className: "muted civ-note", text: "None" })
-        : el("span", { className: `status status-${licenseTones[license.status]}`, text: licenseLabels[license.status] });
-      return el("div", { className: "civ-license rec-license" }, [
-        el("div", {}, [el("span", { className: "option-name", text: license.name }), status]),
-        licenseActions(license),
-      ]);
-    })
-  );
-
-  document.getElementById("rec-vehicles").replaceChildren(
-    ...record.vehicles.map((vehicle) => {
-      const stolen = vehicle.status === 1;
-      return el("tr", { className: vehicle.plate === record.matchedPlate ? "mine" : "" }, [
-        el("td", { className: "mono", text: vehicle.plate }),
-        el("td", { text: vehicle.model }),
-        el("td", {}, [stolen ? el("span", { className: "status status-revoked", text: "Stolen" }) : el("span", { className: "status status-available", text: "Registered" })]),
-        el("td", {}, [
-          el("div", { className: "actions" }, [
-            el("button", {
-              className: "button small",
-              text: stolen ? "Mark recovered" : "Mark stolen",
-              dataset: { vehicle: vehicle.id, stolen: String(!stolen) },
-            }),
-          ]),
-        ]),
-      ]);
-    })
-  );
-  document.getElementById("rec-vehicles-empty").hidden = record.vehicles.length > 0;
-
-  document.getElementById("rec-history").replaceChildren(
-    ...record.records.map((entry) => {
-      const meta = [formatDate(entry.createdAt), entry.officerCallsign, entry.fine > 0 ? `$${entry.fine}` : null].filter(Boolean).join(" · ");
-      const warrantActions = entry.type === 3 && entry.active
-        ? el("div", { className: "actions" }, [
-            el("button", { className: "button small", text: "Served", dataset: { resolve: entry.id, served: "true" } }),
-            el("button", { className: "button small", text: "Clear", dataset: { resolve: entry.id, served: "false" } }),
-          ])
-        : null;
-
-      return el("div", { className: "rec-entry" }, [
-        el("div", { className: "rec-entry-head" }, [
-          el("span", { className: `status status-${recordTones[entry.type]}`, text: entry.type === 3 && entry.active ? "Active warrant" : recordTypes[entry.type] }),
-          el("span", { className: "muted rec-entry-meta", text: meta }),
-          warrantActions,
-        ]),
-        el("p", { className: "rec-entry-text", text: entry.description }),
-        entry.resolution ? el("p", { className: "muted rec-entry-meta", text: entry.resolution }) : null,
-      ]);
-    })
-  );
-  document.getElementById("rec-history-empty").hidden = record.records.length > 0;
-
-  if (shownRecordId !== person.id) {
-    shownRecordId = person.id;
-    recordForm.reset();
-    updateFineField();
-  }
-  recordForm.querySelector("button[type=submit]").disabled = false;
-}
-
-function updateFineField() {
-  const isCitation = recordForm.elements.type.value === "0";
-  document.getElementById("rec-fine-field").hidden = !isCitation;
-}
-
-function renderRecords(view, reset) {
-  recordsView = view;
-  if (!view) return;
-
-  if (reset) {
-    showRecordsError(null);
-    recordForm.elements.fine.max = view.maxFine;
-    recordForm.elements.description.maxLength = view.maxDescription;
-  }
-
-  renderResults(view);
-
-  const record = view.record;
-  document.getElementById("rec-placeholder").hidden = Boolean(record);
-  document.getElementById("rec-detail").hidden = !record;
-  if (record) renderRecordDetail(record);
-  else shownRecordId = null;
-}
-
-recordSearch.addEventListener("submit", (event) => {
-  event.preventDefault();
-  const term = recordTerm.value.trim();
-  if (!term) return;
-  showRecordsError(null);
-  post(searchMode === "plate" ? "recSearchPlate" : "recSearchName", searchMode === "plate" ? { plate: term } : { term });
-});
-
-recordForm.elements.type.addEventListener("change", updateFineField);
-
-recordForm.addEventListener("submit", (event) => {
-  event.preventDefault();
-  const record = recordsView?.record;
-  if (!record) return;
-
-  const data = new FormData(recordForm);
-  recordForm.querySelector("button[type=submit]").disabled = true;
-  showRecordsError(null);
-  shownRecordId = null;
-  post("recIssue", {
-    characterId: record.character.id,
-    type: Number(data.get("type")),
-    description: String(data.get("description") ?? "").trim(),
-    fine: Number(data.get("fine") ?? 0),
-  });
-});
-
-recordsTab.addEventListener("click", (event) => {
-  const target = event.target.closest("button");
-  if (!target || target.disabled) return;
-  const record = recordsView?.record;
-
-  if (target.dataset.mode) {
-    setSearchMode(target.dataset.mode);
-  } else if (target.dataset.person) {
-    post("recOpen", { characterId: Number(target.dataset.person) });
-  } else if (target.dataset.action === "back") {
-    post("recBack");
-  } else if (target.dataset.license && record) {
-    target.disabled = true;
-    post("recSetLicense", { characterId: record.character.id, type: target.dataset.license, status: Number(target.dataset.status) });
-  } else if (target.dataset.vehicle) {
-    target.disabled = true;
-    post("recFlagVehicle", { vehicleId: Number(target.dataset.vehicle), stolen: target.dataset.stolen === "true" });
-  } else if (target.dataset.resolve) {
-    target.disabled = true;
-    post("recResolve", { recordId: Number(target.dataset.resolve), served: target.dataset.served === "true" });
-  }
-});
-
-setSearchMode("name");
diff --git a/nui/style.css b/nui/style.css
index 7d525a7..3b94fce 100644
--- a/nui/style.css
+++ b/nui/style.css
@@ -1,1226 +1,250 @@
-:root {
-  --bg: #07090f;
-  --surface: #0c1019;
-  --surface-raised: #111624;
-  --line: rgba(255, 255, 255, 0.08);
-  --line-strong: rgba(255, 255, 255, 0.16);
-  --text: #eef2fb;
-  --muted: rgba(238, 242, 251, 0.62);
-  --subtle: rgba(238, 242, 251, 0.42);
-  --red: #ef4444;
-  --blue: #3b82f6;
-  --green: #34d399;
-  --amber: #fbbf24;
-  --mono: ui-monospace, "SFMono-Regular", Menlo, Consolas, monospace;
-}
-
-* {
-  box-sizing: border-box;
-  margin: 0;
-  padding: 0;
-}
-
-html,
-body {
-  height: 100%;
-  background: transparent;
-  font-family: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
-  font-size: 14px;
-  color: var(--text);
-  user-select: none;
-}
-
-[hidden] {
-  display: none !important;
-}
-
 .lightbar {
-  position: absolute;
-  inset: 0 0 auto 0;
-  height: 3px;
-  background: linear-gradient(90deg, var(--red) 0 50%, var(--blue) 50% 100%);
-}
-
-.brand-logo {
-  display: block;
-  height: 18px;
-  width: auto;
-}
-
-.clock,
-.panel-title,
-.count,
-th {
-  font-family: var(--mono);
-  font-size: 11px;
-  letter-spacing: 0.12em;
-  text-transform: uppercase;
-  color: var(--subtle);
-}
-
-.tab-button {
-  height: 32px;
-  padding: 0 14px;
-  border: 1px solid transparent;
-  border-radius: 8px;
-  background: transparent;
-  color: var(--muted);
-  font: inherit;
-  font-weight: 500;
-  cursor: pointer;
-}
-
-.tab-button:hover {
-  color: var(--text);
-  background: rgba(255, 255, 255, 0.05);
-}
-
-.tab-button.active {
-  color: var(--text);
-  border-color: rgba(59, 130, 246, 0.6);
-  background: rgba(59, 130, 246, 0.15);
-}
-
-.icon-button {
-  width: 32px;
-  height: 32px;
-  border: 1px solid var(--line);
-  border-radius: 8px;
-  background: transparent;
-  color: var(--muted);
-  font-size: 20px;
-  line-height: 1;
-  cursor: pointer;
-}
-
-.icon-button:hover {
-  color: var(--text);
-  border-color: var(--line-strong);
-}
-
-.app-body {
-  flex: 1;
-  min-height: 0;
   display: flex;
+  height: 3px;
+  background: linear-gradient(90deg, #e5484d 0 50%, var(--accent) 50% 100%);
 }
 
-.tab {
-  flex: 1;
-  min-height: 0;
-}
-
-.dispatch {
-  display: grid;
-  grid-template-columns: 260px 1fr;
-  grid-template-rows: 1fr 1fr;
-  gap: 12px;
-  padding: 12px;
-}
-
-.duty {
-  overflow-y: auto;
-}
-
-.duty-column {
-  max-width: 640px;
-  margin: 0 auto;
-  padding: 30px 24px;
+.terminal {
+  position: fixed;
+  inset: 0;
+  margin: auto;
+  width: min(1240px, 94vw);
+  height: min(780px, 90vh);
+  padding: 14px 14px 28px;
+  background: linear-gradient(160deg, #1d2129, #0e1016 55%, #171a21);
+  border: 1px solid #2b303b;
+  border-radius: 28px;
+  box-shadow: 0 30px 90px rgba(0, 0, 0, 0.7), inset 0 1px 0 rgba(255, 255, 255, 0.06);
+  overflow: hidden;
 }
 
-.panel {
-  min-height: 0;
+.terminal-screen {
+  position: relative;
+  height: 100%;
   display: flex;
   flex-direction: column;
-  background: var(--surface);
-  border: 1px solid var(--line);
-  border-radius: 10px;
-}
-
-.self {
-  grid-row: span 2;
-  padding: 18px;
-  gap: 6px;
-}
-
-.self .panel-title:not(:first-child) {
-  margin-top: 18px;
-}
-
-.callsign {
-  margin-top: 6px;
-  font-family: var(--mono);
-  font-size: 26px;
-  font-weight: 700;
+  overflow: hidden;
+  border-radius: 14px;
+  background:
+    radial-gradient(ellipse at 15% 110%, rgba(229, 72, 77, 0.22), transparent 45%),
+    radial-gradient(ellipse at 85% 110%, rgba(59, 130, 246, 0.25), transparent 45%),
+    #070b13;
+  box-shadow: inset 0 0 0 1px rgba(0, 0, 0, 0.6);
 }
 
-.muted {
-  color: var(--muted);
+.wallpaper {
+  position: absolute;
+  inset: 0;
+  width: 100%;
+  height: 100%;
+  object-fit: cover;
 }
 
-.facts {
-  margin-top: 16px;
+.statusbar {
+  position: relative;
+  z-index: 2;
   display: grid;
-  gap: 10px;
-}
-
-.facts div {
-  display: flex;
-  justify-content: space-between;
-  gap: 8px;
-  padding-bottom: 10px;
+  grid-template-columns: 1fr auto 1fr;
+  align-items: center;
+  height: 2.857rem;
+  padding: 0 1.286rem;
+  background: rgba(10, 15, 25, 0.82);
   border-bottom: 1px solid var(--line);
 }
 
-.facts dt {
-  color: var(--subtle);
-}
-
-.facts dd {
-  text-align: right;
-}
-
-.status-buttons {
-  display: grid;
-  grid-template-columns: 1fr 1fr;
-  gap: 8px;
-}
-
-.button {
-  height: 34px;
-  padding: 0 12px;
-  border: 1px solid var(--line-strong);
-  border-radius: 8px;
-  background: transparent;
-  color: var(--text);
-  font: inherit;
-  font-weight: 500;
-  cursor: pointer;
-}
-
-.button:hover:not(:disabled) {
-  background: rgba(255, 255, 255, 0.06);
-}
-
-.button:disabled {
-  opacity: 0.4;
-  cursor: default;
-}
-
-.button.active {
-  border-color: rgba(59, 130, 246, 0.6);
-  background: rgba(59, 130, 246, 0.15);
-}
-
-.button.small {
-  height: 28px;
-  font-size: 12px;
-}
-
-.call-card {
-  margin-bottom: 18px;
-  padding: 14px;
-  border: 1px solid var(--line-strong);
-  border-radius: 10px;
-  background: var(--surface-raised);
-}
-
-.call-card.offer {
-  border-color: rgba(251, 191, 36, 0.55);
-  background: rgba(251, 191, 36, 0.06);
-}
-
-.call-card-head {
+.statusbar-side {
   display: flex;
   align-items: center;
-  justify-content: space-between;
-}
-
-.call-card-title {
-  margin-top: 6px;
-  font-weight: 600;
-}
-
-.call-card-detail {
-  margin-top: 4px;
-  font-size: 12px;
-}
-
-.call-card-actions {
-  display: flex;
-  gap: 8px;
-  margin-top: 12px;
-}
-
-.call-card-actions .button {
-  flex: 1;
+  gap: 0.714rem;
   min-width: 0;
-  white-space: nowrap;
-}
-
-.offer-track {
-  height: 4px;
-  margin-top: 12px;
-  overflow: hidden;
-  border-radius: 999px;
-  background: rgba(255, 255, 255, 0.08);
-}
-
-.offer-bar {
-  height: 100%;
-  border-radius: inherit;
-  background: var(--amber);
-  transition: width 0.25s linear;
-}
-
-.button.danger {
-  border-color: rgba(239, 68, 68, 0.6);
-  color: #fca5a5;
-}
-
-.button.danger:hover:not(:disabled) {
-  background: rgba(239, 68, 68, 0.14);
-}
-
-.hint {
-  margin-top: auto;
-  font-size: 12px;
-  line-height: 1.5;
-  color: var(--subtle);
-}
-
-.panel-head {
-  display: flex;
-  align-items: center;
-  justify-content: space-between;
-  padding: 14px 16px 10px;
-}
-
-.table-wrap {
-  flex: 1;
-  min-height: 0;
-  overflow-y: auto;
-}
-
-table {
-  width: 100%;
-  border-collapse: collapse;
-}
-
-th {
-  position: sticky;
-  top: 0;
-  padding: 8px 16px;
-  text-align: left;
-  font-weight: 500;
-  background: var(--surface);
-  border-bottom: 1px solid var(--line);
-}
-
-td {
-  padding: 10px 16px;
-  border-bottom: 1px solid var(--line);
-  vertical-align: middle;
-}
-
-tr.mine td {
-  background: rgba(59, 130, 246, 0.07);
 }
 
-.mono {
-  font-family: var(--mono);
+.statusbar-end {
+  justify-content: flex-end;
+  gap: 1rem;
 }
 
-.code-1 { color: var(--subtle); }
-.code-2 { color: var(--amber); }
-.code-3,
-.code-4 { color: var(--red); }
-
-.sub {
-  display: block;
-  margin-top: 2px;
-  font-size: 12px;
+.sb-identity {
+  overflow: hidden;
+  font-size: 0.929rem;
+  font-weight: 600;
+  text-overflow: ellipsis;
+  white-space: nowrap;
 }
 
-.chips {
-  display: flex;
-  flex-wrap: wrap;
-  gap: 4px;
+.sb-callsign {
+  font-family: var(--font-mono);
+  letter-spacing: 0.04em;
 }
 
-.chip {
-  padding: 2px 6px;
-  border-radius: 5px;
-  background: rgba(255, 255, 255, 0.06);
-  font-family: var(--mono);
-  font-size: 11px;
+.sb-agency {
+  margin-left: 0.571rem;
   color: var(--muted);
+  font-weight: 500;
 }
 
-.actions {
-  display: flex;
-  justify-content: flex-end;
-  gap: 6px;
-}
-
-.status {
-  display: inline-block;
-  padding: 2px 8px;
+.sb-status {
+  display: inline-flex;
+  align-items: center;
+  gap: 0.429rem;
+  padding: 0.143rem 0.643rem;
   border-radius: 999px;
-  font-size: 11px;
+  font-size: 0.857rem;
   font-weight: 600;
-  box-shadow: inset 0 0 0 1px currentColor;
-}
-
-.status-available { color: var(--green); background: rgba(52, 211, 153, 0.1); }
-.status-enroute { color: var(--amber); background: rgba(251, 191, 36, 0.1); }
-.status-onscene { color: #93c5fd; background: rgba(59, 130, 246, 0.12); }
-.status-busy { color: var(--subtle); background: rgba(255, 255, 255, 0.05); }
-
-.empty {
-  padding: 24px 16px;
-  color: var(--subtle);
+  background: var(--green-soft);
+  color: var(--green);
 }
 
-::-webkit-scrollbar {
-  width: 6px;
+.sb-status::before {
+  content: "";
+  width: 0.429rem;
+  height: 0.429rem;
+  border-radius: 50%;
+  background: currentColor;
 }
 
-::-webkit-scrollbar-thumb {
-  background: rgba(255, 255, 255, 0.12);
-  border-radius: 3px;
+.sb-status[data-status="Busy"],
+.sb-status[data-status="OnScene"] {
+  background: var(--amber-soft);
+  color: var(--amber);
 }
 
-.duty-unit {
-  padding: 16px 18px;
-  background: var(--surface);
-  border: 1px solid var(--line);
-  border-radius: 10px;
+.sb-status[data-status="EnRoute"] {
+  background: var(--blue-soft);
+  color: var(--blue);
 }
 
-.duty-unit .callsign {
-  margin-top: 0;
+.brand-logo {
+  display: block;
+  height: 1.286rem;
+  width: auto;
 }
 
-.duty-title {
-  margin-top: 0;
-  font-size: 26px;
-  font-weight: 650;
-  letter-spacing: -0.01em;
+.clock {
+  font-family: var(--font-mono);
+  font-size: 0.857rem;
+  color: var(--muted);
 }
 
-.duty-profile {
+.icon-button {
   display: grid;
-  grid-template-columns: auto 1fr;
-  gap: 28px;
-  align-items: end;
-  margin-top: 22px;
-  padding: 16px 18px;
-  background: var(--surface);
+  place-items: center;
+  width: 2rem;
+  height: 2rem;
   border: 1px solid var(--line);
-  border-radius: 10px;
+  border-radius: 0.571rem;
+  background: var(--surface-2);
+  color: var(--text);
+  font-size: 1.143rem;
+  line-height: 1;
 }
 
-.duty-label {
-  font-size: 12px;
-  color: var(--subtle);
+.icon-button:hover {
+  border-color: var(--line-strong);
 }
 
-.duty-rank {
-  margin-top: 2px;
-  font-family: var(--mono);
-  font-size: 24px;
-  font-weight: 700;
+.home {
+  position: relative;
+  z-index: 1;
+  flex: 1;
+  min-height: 0;
+  display: grid;
+  grid-template-columns: 24rem minmax(0, 1fr);
+  gap: 2.571rem;
+  padding: 2.429rem 2.857rem;
 }
 
-.duty-xp-head {
+.home-side {
   display: flex;
-  justify-content: space-between;
-  margin-bottom: 8px;
-}
-
-.xp-track {
-  height: 6px;
-  overflow: hidden;
-  border-radius: 999px;
-  background: rgba(255, 255, 255, 0.08);
+  flex-direction: column;
+  gap: 1rem;
+  min-width: 0;
 }
 
-.xp-bar {
-  height: 100%;
-  border-radius: inherit;
-  background: linear-gradient(90deg, var(--red), var(--blue));
+.home-time {
+  font-family: var(--font-display);
+  font-size: 5.429rem;
+  font-weight: 600;
+  line-height: 1;
+  text-shadow: 0 2px 18px rgba(0, 0, 0, 0.5);
 }
 
-.duty-section {
-  margin: 24px 0 10px;
+.home-date {
+  margin-top: 0.429rem;
+  font-size: 1.143rem;
+  color: var(--text-2);
+  text-shadow: 0 1px 8px rgba(0, 0, 0, 0.7);
 }
 
-.option-row {
-  display: flex;
-  flex-wrap: wrap;
-  gap: 8px;
-}
-
-.option-grid {
-  display: grid;
-  grid-template-columns: repeat(auto-fill, minmax(240px, 1fr));
-  gap: 8px;
-}
-
-.option {
-  padding: 10px 14px;
-  border: 1px solid var(--line-strong);
-  border-radius: 10px;
-  background: transparent;
-  color: var(--text);
-  font: inherit;
-  text-align: left;
-  cursor: pointer;
-}
-
-.option:hover {
-  background: rgba(255, 255, 255, 0.05);
-}
-
-.option.selected {
-  border-color: rgba(59, 130, 246, 0.7);
-  background: rgba(59, 130, 246, 0.14);
-}
-
-.option-name {
-  display: block;
-  font-weight: 600;
-}
-
-.option-detail {
-  display: block;
-  margin-top: 2px;
-  font-family: var(--mono);
-  font-size: 11px;
-  color: var(--subtle);
-}
-
-.duty-field-label {
-  display: block;
-}
-
-.duty-input {
-  width: 100%;
-  height: 42px;
-  padding: 0 14px;
-  border: 1px solid var(--line-strong);
-  border-radius: 10px;
-  background: var(--surface);
-  color: var(--text);
-  font-family: var(--mono);
-  font-size: 15px;
-  letter-spacing: 0.08em;
-  text-transform: uppercase;
-  user-select: text;
-}
-
-.duty-input::placeholder {
-  color: var(--subtle);
-  letter-spacing: 0.04em;
-}
-
-.duty-input:focus {
-  outline: none;
-  border-color: rgba(59, 130, 246, 0.7);
-}
-
-.duty-hint {
-  margin-top: 8px;
-}
-
-.duty-message {
-  margin-top: 18px;
-  font-size: 13px;
-  color: var(--muted);
-}
-
-.duty-error {
-  color: #fca5a5;
-}
-
-.duty-actions {
-  display: flex;
-  justify-content: flex-end;
-  gap: 10px;
-  margin-top: 28px;
-}
-
-.duty-actions .button {
-  height: 40px;
-  padding: 0 18px;
-}
-
-.button.primary {
-  border-color: #fff;
-  background: #fff;
-  color: #000;
-}
-
-.button.primary:hover:not(:disabled) {
-  background: rgba(255, 255, 255, 0.88);
-}
-
-.status-revoked { color: #fca5a5; background: rgba(239, 68, 68, 0.12); }
-
-.civilian {
-  display: grid;
-  grid-template-columns: 280px 1fr;
-  gap: 12px;
-  padding: 12px;
-}
-
-.civ-sidebar {
-  min-height: 0;
-}
-
-.civ-characters {
-  flex: 1;
-  min-height: 0;
+.widget {
   display: flex;
   flex-direction: column;
-  gap: 8px;
-  padding: 0 16px;
-  overflow-y: auto;
-}
-
-.civ-character {
-  width: 100%;
-}
-
-.civ-sidebar-foot {
-  display: flex;
-  flex-direction: column;
-  gap: 10px;
-  padding: 16px;
-  border-top: 1px solid var(--line);
-}
-
-.civ-form {
-  display: flex;
-  flex-direction: column;
-  gap: 10px;
-}
-
-.civ-field {
-  display: flex;
-  flex-direction: column;
-  gap: 4px;
-}
-
-.civ-field .duty-input {
-  height: 36px;
-  font-family: inherit;
-  font-size: 14px;
-  letter-spacing: normal;
-  text-transform: none;
-  color-scheme: dark;
-}
-
-.civ-form-actions {
-  display: grid;
-  grid-template-columns: 1fr 1fr;
-  gap: 8px;
-}
-
-.civ-main {
-  min-height: 0;
-  display: flex;
-  flex-direction: column;
-  gap: 12px;
-  overflow-y: auto;
-}
-
-.civ-error {
-  padding: 10px 14px;
-  border: 1px solid rgba(239, 68, 68, 0.5);
-  border-radius: 10px;
-  background: rgba(239, 68, 68, 0.1);
-  color: #fca5a5;
-}
-
-.civ-profile {
-  display: flex;
-  flex-direction: column;
-  gap: 12px;
-}
-
-.civ-identity {
-  flex-direction: row;
-  align-items: center;
-  justify-content: space-between;
-  gap: 16px;
-  padding: 16px;
-}
-
-.civ-name {
-  margin: 6px 0 2px;
-  font-size: 22px;
-  font-weight: 650;
-}
-
-.civ-licenses {
-  display: grid;
-  grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
-  gap: 8px;
-  padding: 0 16px 16px;
-}
-
-.civ-license {
-  display: flex;
-  align-items: center;
-  justify-content: space-between;
-  gap: 10px;
-  min-height: 44px;
-  padding: 8px 12px;
-  border: 1px solid var(--line);
-  border-radius: 8px;
-}
-
-.civ-note {
-  font-size: 12px;
-}
-
-.civ-register {
-  display: flex;
-  align-items: center;
-  justify-content: space-between;
-  gap: 12px;
-  padding: 0 16px 12px;
-}
-
-.records {
-  display: grid;
-  grid-template-columns: 300px 1fr;
-  gap: 12px;
-  padding: 12px;
-}
-
-.rec-sidebar {
-  min-height: 0;
-}
-
-.rec-search {
-  display: flex;
-  flex-direction: column;
-  gap: 8px;
-  padding: 0 16px 14px;
-  border-bottom: 1px solid var(--line);
-}
-
-.rec-search .duty-input {
-  height: 38px;
-}
-
-.rec-modes {
-  display: grid;
-  grid-template-columns: 1fr 1fr;
-  gap: 6px;
-}
-
-.rec-results-title {
-  padding: 14px 16px 8px;
-}
-
-.rec-result-flag {
-  margin-top: 6px;
-}
-
-.rec-plate {
-  margin-top: 4px;
-  font-family: var(--mono);
-  font-size: 12px;
-}
-
-.rec-flags {
-  display: flex;
-  flex-direction: column;
-  align-items: flex-end;
-  gap: 8px;
-}
-
-.rec-license {
-  align-items: flex-start;
-}
-
-.rec-license .option-name {
-  margin-bottom: 4px;
-}
-
-.rec-form {
-  display: flex;
-  flex-direction: column;
-  gap: 10px;
-  padding: 0 16px 16px;
-}
-
-.rec-form-row {
-  display: grid;
-  grid-template-columns: 1fr 1fr;
-  gap: 10px;
-}
-
-.civ-field .rec-description {
-  height: auto;
-  min-height: 72px;
-  padding: 10px 14px;
-  font-family: inherit;
-  font-size: 14px;
-  letter-spacing: normal;
-  text-transform: none;
-  resize: vertical;
-}
-
-.rec-form-actions {
-  grid-template-columns: auto;
-  justify-content: end;
-}
-
-.rec-history {
-  display: flex;
-  flex-direction: column;
-  gap: 8px;
-  padding: 0 16px 16px;
-}
-
-.rec-entry {
-  padding: 10px 12px;
-  border: 1px solid var(--line);
-  border-radius: 8px;
-}
-
-.rec-entry-head {
-  display: flex;
-  align-items: center;
-  gap: 10px;
-}
-
-.rec-entry-head .actions {
-  margin-left: auto;
-}
-
-.rec-entry-meta {
-  font-size: 12px;
-}
-
-.rec-entry-text {
-  margin-top: 6px;
-  white-space: pre-wrap;
-}
-
-.em-intro {
-  margin-top: 6px;
-}
-
-.em-active {
-  margin-top: 24px;
-}
-
-.em-anonymous {
-  display: flex;
-  align-items: center;
-  gap: 8px;
-  margin-top: 14px;
-  color: var(--muted);
-  cursor: pointer;
-}
-
-.em-call-text {
-  max-width: 420px;
-  white-space: normal;
-}
-
-.admin {
-  overflow-y: auto;
-}
-
-.admin-column {
-  display: flex;
-  flex-direction: column;
-  gap: 12px;
-  padding: 12px;
-}
-
-.admin-banner {
-  line-height: 1.5;
-}
-
-.admin-search {
-  display: grid;
-  grid-template-columns: 1fr auto;
-  gap: 8px;
-  padding: 0 16px 14px;
-}
-
-.admin-search .duty-input {
-  height: 36px;
-}
-
-.admin-toggles {
-  justify-content: flex-start;
-}
-
-.duty-stations {
-  margin-top: 8px;
-  max-height: 220px;
-  overflow-y: auto;
-}
-
-.cmenu {
-  position: fixed;
-  top: 50%;
-  right: 32px;
-  width: 340px;
-  transform: translateY(-50%);
-  overflow: hidden;
-  background: rgba(7, 9, 15, 0.94);
-  border: 1px solid var(--line-strong);
-  border-radius: 12px;
-  box-shadow: 0 20px 50px rgba(0, 0, 0, 0.55);
-}
-
-.cmenu-head {
-  display: flex;
-  align-items: center;
-  gap: 10px;
-  padding: 14px 16px 10px;
-  border-bottom: 1px solid var(--line);
-}
-
-.cmenu-title {
-  font-size: 15px;
-  font-weight: 700;
-  letter-spacing: 0.02em;
-}
-
-.cmenu-subtitle {
-  margin-top: 2px;
-  font-size: 12px;
-  color: var(--muted);
-}
-
-.cmenu-items {
-  max-height: 48vh;
-  overflow-y: auto;
-  list-style: none;
-  padding: 6px;
-}
-
-.cmenu-item {
-  display: flex;
-  align-items: center;
-  gap: 10px;
-  padding: 9px 12px;
-  border-left: 3px solid transparent;
-  border-radius: 6px;
-}
-
-.cmenu-item.selected {
-  background: rgba(59, 130, 246, 0.16);
-  border-left-color: var(--blue);
-}
-
-.cmenu-item.disabled {
-  color: var(--subtle);
-}
-
-.cmenu-label {
-  flex: 1;
-}
-
-.cmenu-detail {
-  font-size: 12px;
-  color: var(--muted);
-}
-
-.cmenu-arrow {
-  color: var(--muted);
-}
-
-.cmenu-foot {
-  display: flex;
-  justify-content: space-between;
-  padding: 9px 16px;
-  font-size: 11px;
-  color: var(--subtle);
-  border-top: 1px solid var(--line);
-}
-
-.unit-head {
-  display: flex;
-  align-items: center;
-  gap: 14px;
-}
-
-.self .unit-head {
-  margin-top: 6px;
-}
-
-.dept-slot:empty {
-  display: none;
-}
-
-.dept-icon {
-  display: block;
-  width: 52px;
-  height: 52px;
-  object-fit: contain;
-}
-
-.dept-slot.small .dept-icon {
-  width: 28px;
-  height: 28px;
-}
-
-.option.with-icon {
-  display: flex;
-  align-items: center;
-  gap: 10px;
-}
-
-.option.with-icon .dept-icon {
-  width: 30px;
-  height: 30px;
-}
-
-.panel-head .dept-slot + .panel-title {
-  margin: 0 auto 0 10px;
-}
-
-.creator {
-  position: fixed;
-  top: 24px;
-  bottom: 24px;
-  left: 24px;
-  width: min(440px, 40vw);
-  display: flex;
-  flex-direction: column;
-  overflow: hidden;
-  background: rgba(7, 9, 15, 0.94);
-  border: 1px solid var(--line-strong);
-  border-radius: 14px;
-  box-shadow: 0 20px 60px rgba(0, 0, 0, 0.55);
-}
-
-.creator-head {
-  padding: 18px 18px 0;
-  border-bottom: 1px solid var(--line);
-}
-
-.creator-name {
-  margin: 4px 0 12px;
-  font-size: 22px;
-  font-weight: 650;
-}
-
-.creator-tabs {
-  display: flex;
-  flex-wrap: wrap;
-  gap: 6px;
-  padding-bottom: 12px;
-}
-
-.creator-body {
-  flex: 1;
-  overflow-y: auto;
-  padding: 6px 18px 18px;
-}
-
-.creator-section {
-  padding: 14px 0 4px;
-  border-bottom: 1px solid var(--line);
-}
-
-.creator-section:last-child {
-  border-bottom: 0;
-}
-
-.creator-row {
-  margin-top: 10px;
-}
-
-.creator-label {
-  display: flex;
-  justify-content: space-between;
-  font-size: 13px;
-}
-
-.creator-value {
-  font-family: var(--mono);
-  color: var(--muted);
-}
-
-.creator-input {
-  display: flex;
-  align-items: center;
-  gap: 8px;
-  margin-top: 6px;
-}
-
-.creator-range {
-  flex: 1;
-  accent-color: var(--blue);
-}
-
-.creator-step {
-  min-width: 30px;
-}
-
-.creator-peds {
-  grid-template-columns: repeat(auto-fill, minmax(150px, 1fr));
-}
-
-.creator-foot {
-  display: flex;
-  flex-direction: column;
-  gap: 10px;
-  padding: 14px 18px;
-  border-top: 1px solid var(--line);
-}
-
-.creator-view,
-.creator-actions {
-  display: flex;
-  gap: 8px;
-}
-
-.creator-actions {
-  justify-content: flex-end;
-}
-
-.terminal {
-  position: fixed;
-  inset: 0;
-  margin: auto;
-  width: min(1240px, 94vw);
-  height: min(780px, 90vh);
-  padding: 16px 16px 30px;
-  background: linear-gradient(160deg, #1f232c, #101218 55%, #181b22);
-  border: 1px solid #2b303b;
-  border-radius: 30px;
-  box-shadow: 0 30px 90px rgba(0, 0, 0, 0.7), inset 0 1px 0 rgba(255, 255, 255, 0.06);
-  overflow: hidden;
-}
-
-.terminal > .lightbar {
-  inset: 0 60px auto 60px;
-  height: 4px;
-  border-radius: 0 0 4px 4px;
-}
-
-.terminal-screen {
-  position: relative;
-  height: 100%;
-  display: flex;
-  flex-direction: column;
-  overflow: hidden;
-  border-radius: 16px;
-  background: radial-gradient(circle at 20% 15%, #1b2a5c 0%, transparent 55%),
-    radial-gradient(circle at 85% 90%, #4a0f14 0%, transparent 50%),
-    var(--bg);
-  box-shadow: inset 0 0 0 1px rgba(0, 0, 0, 0.6);
-}
-
-.wallpaper {
-  position: absolute;
-  inset: 0;
-  width: 100%;
-  height: 100%;
-  object-fit: cover;
-}
-
-.statusbar {
-  position: relative;
-  z-index: 2;
-  display: grid;
-  grid-template-columns: 1fr auto 1fr;
-  align-items: center;
-  height: 40px;
-  padding: 0 14px;
-  background: rgba(7, 9, 15, 0.72);
-  border-bottom: 1px solid var(--line);
+  gap: 0.714rem;
+  padding: 1.143rem;
+  border-radius: 1rem;
+  background: rgba(11, 17, 28, 0.86);
+  border: 1px solid var(--line);
+  backdrop-filter: blur(6px);
 }
 
-.statusbar-side {
+.widget-head {
   display: flex;
   align-items: center;
-  gap: 10px;
-  min-width: 0;
-}
-
-.statusbar-end {
-  justify-content: flex-end;
+  justify-content: space-between;
 }
 
-.sb-identity {
-  overflow: hidden;
-  font-size: 13px;
+.widget-title {
+  font-size: 1.214rem;
   font-weight: 600;
-  text-overflow: ellipsis;
-  white-space: nowrap;
 }
 
-.sb-status {
-  padding: 2px 8px;
-  border-radius: 999px;
-  font-size: 11px;
-  background: rgba(52, 211, 153, 0.16);
-  color: var(--green);
+.widget-detail {
+  color: var(--text-2);
 }
 
-.sb-status[data-status="Busy"] {
-  background: rgba(251, 191, 36, 0.16);
-  color: var(--amber);
+.widget-track {
+  height: 0.286rem;
+  border-radius: 0.286rem;
+  background: var(--line);
+  overflow: hidden;
 }
 
-.sb-status[data-status="EnRoute"],
-.sb-status[data-status="OnScene"] {
-  background: rgba(239, 68, 68, 0.16);
-  color: var(--red);
+.widget-bar {
+  height: 100%;
+  background: var(--amber);
+  transition: width 0.25s linear;
 }
 
-.signal {
-  display: flex;
-  align-items: flex-end;
-  gap: 2px;
-  height: 12px;
+.widget-actions {
+  display: grid;
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+  gap: 0.571rem;
 }
 
-.signal i {
-  width: 3px;
-  background: var(--muted);
-  border-radius: 1px;
+.widget-key {
+  font-family: var(--font-mono);
+  font-size: 0.786rem;
+  opacity: 0.6;
 }
 
-.signal i:nth-child(1) { height: 4px; }
-.signal i:nth-child(2) { height: 6px; }
-.signal i:nth-child(3) { height: 9px; }
-.signal i:nth-child(4) { height: 12px; }
-
-.statusbar .icon-button {
-  width: 28px;
-  height: 28px;
-  font-size: 18px;
+.widget-stats {
+  display: grid;
+  grid-template-columns: repeat(3, minmax(0, 1fr));
+  gap: 0.571rem;
 }
 
-.home {
-  position: relative;
-  z-index: 1;
-  flex: 1;
-  display: flex;
-  align-items: center;
-  justify-content: center;
-  padding: 32px;
+.widget-stat-value {
+  margin-top: 0.143rem;
+  font-family: var(--font-mono);
+  font-size: 1.429rem;
 }
 
 .app-grid {
   display: grid;
-  grid-template-columns: repeat(5, 112px);
-  gap: 28px 34px;
+  grid-template-columns: repeat(5, minmax(0, 1fr));
+  grid-auto-rows: 8.571rem;
+  gap: 1.286rem;
+  align-content: start;
 }
 
 .app-tile {
@@ -1228,67 +252,82 @@ tr.mine td {
   display: flex;
   flex-direction: column;
   align-items: center;
-  gap: 10px;
+  justify-content: center;
+  gap: 0.714rem;
   padding: 0;
   border: 0;
+  border-radius: 1rem;
   background: transparent;
   color: var(--text);
-  font: inherit;
-  cursor: pointer;
+  transition: background var(--speed);
+}
+
+.app-tile:hover {
+  background: rgba(255, 255, 255, 0.04);
 }
 
 .app-icon,
 .app-bar-icon {
+  position: relative;
   display: grid;
   place-items: center;
-  background: linear-gradient(150deg, rgba(255, 255, 255, 0.2), rgba(255, 255, 255, 0) 45%, rgba(0, 0, 0, 0.3)), var(--tile);
+  background: var(--tile);
 }
 
 .app-icon {
-  width: 84px;
-  height: 84px;
-  border-radius: 22px;
-  box-shadow: 0 10px 24px rgba(0, 0, 0, 0.45), inset 0 1px 0 rgba(255, 255, 255, 0.25);
-  transition: transform 0.12s ease;
+  width: 4.571rem;
+  height: 4.571rem;
+  border-radius: 1.286rem;
+  box-shadow: 0 10px 24px rgba(0, 0, 0, 0.45), inset 0 1px 0 rgba(255, 255, 255, 0.2);
+  transition: transform var(--speed) ease;
 }
 
 .app-tile:hover .app-icon {
-  transform: translateY(-3px);
+  transform: translateY(-2px);
 }
 
 .app-icon svg,
 .app-bar-icon svg {
   fill: none;
-  stroke: #fff;
+  stroke: #ffffff;
   stroke-width: 1.8;
   stroke-linecap: round;
   stroke-linejoin: round;
 }
 
 .app-icon svg {
-  width: 42px;
-  height: 42px;
+  width: 2.143rem;
+  height: 2.143rem;
 }
 
 .app-label {
-  font-size: 13px;
-  font-weight: 600;
+  font-size: 1rem;
+  font-weight: 500;
   text-shadow: 0 1px 6px rgba(0, 0, 0, 0.9);
 }
 
 .app-badge {
   position: absolute;
-  top: -6px;
-  right: 6px;
-  min-width: 22px;
-  height: 22px;
-  padding: 0 6px;
+  top: -0.429rem;
+  right: -0.429rem;
+  min-width: 1.571rem;
+  height: 1.571rem;
+  padding: 0 0.429rem;
   border-radius: 999px;
-  background: var(--red);
-  border: 2px solid #101218;
-  font-size: 12px;
-  font-weight: 700;
-  line-height: 18px;
+  background: var(--amber);
+  color: #0a0f19;
+  font-size: 0.857rem;
+  font-weight: 800;
+  line-height: 1.571rem;
+  text-align: center;
+}
+
+.app-icon .app-image,
+.app-bar-icon .app-image {
+  width: 100%;
+  height: 100%;
+  border-radius: inherit;
+  object-fit: cover;
 }
 
 .app-window {
@@ -1304,70 +343,50 @@ tr.mine td {
 .app-bar {
   display: flex;
   align-items: center;
-  gap: 12px;
-  padding: 10px 14px;
-  background: var(--surface-raised);
-  border-bottom: 1px solid var(--line);
+  gap: 0.857rem;
+  height: 4rem;
+  padding: 0 1.286rem;
+  border-bottom: 1px solid var(--line-soft);
 }
 
 .app-bar-icon {
-  width: 28px;
-  height: 28px;
-  border-radius: 8px;
+  width: 2.286rem;
+  height: 2.286rem;
+  border-radius: 0.643rem;
 }
 
 .app-bar-icon svg {
-  width: 17px;
-  height: 17px;
+  width: 1.286rem;
+  height: 1.286rem;
 }
 
 .app-title {
-  font-size: 15px;
-  font-weight: 650;
-}
-
-.home-key {
-  position: absolute;
-  bottom: 9px;
-  left: 50%;
-  width: 120px;
-  height: 12px;
-  transform: translateX(-50%);
-  border: 1px solid #333a47;
-  border-radius: 999px;
-  background: #1a1e26;
-  cursor: pointer;
-}
-
-.home-key:hover {
-  background: #232835;
-}
-
-.civilian[data-mode="licenses"] [data-part]:not([data-part~="licenses"]),
-.civilian[data-mode="vehicles"] [data-part]:not([data-part~="vehicles"]),
-.civilian[data-mode="characters"] [data-part]:not([data-part~="characters"]) {
-  display: none;
+  font-family: var(--font-display);
+  font-size: 1.714rem;
+  font-weight: 600;
+  letter-spacing: 0.02em;
 }
 
-.civilian[data-mode="licenses"],
-.civilian[data-mode="vehicles"] {
-  grid-template-columns: 1fr;
+.app-body {
+  flex: 1;
+  min-height: 0;
+  display: flex;
 }
 
-.civ-context {
-  padding: 2px 4px;
+.tab {
+  flex: 1;
+  min-height: 0;
 }
 
-
 .ext {
   position: relative;
   overflow-y: auto;
 }
 
 .ext-view {
-  max-width: 900px;
+  max-width: 64rem;
   margin: 0 auto;
-  padding: 16px;
+  padding: 1.429rem;
 }
 
 .ext-frame {
@@ -1379,8 +398,24 @@ tr.mine td {
   background: var(--bg);
 }
 
+.home-key {
+  position: absolute;
+  bottom: 8px;
+  left: 50%;
+  width: 120px;
+  height: 11px;
+  transform: translateX(-50%);
+  border: 1px solid #333a47;
+  border-radius: 999px;
+  background: #1a1e26;
+}
+
+.home-key:hover {
+  background: #232835;
+}
+
 .av-section {
-  margin: 18px 0 8px;
+  margin: 1.286rem 0 0.571rem;
 }
 
 .av-section:first-child {
@@ -1388,69 +423,66 @@ tr.mine td {
 }
 
 .av-text {
-  margin: 6px 0;
+  margin: 0.429rem 0;
   line-height: 1.5;
 }
 
 .av-buttons {
   display: flex;
   flex-wrap: wrap;
-  gap: 8px;
-  margin: 8px 0;
+  gap: 0.571rem;
+  margin: 0.571rem 0;
 }
 
 .av-list {
   display: flex;
   flex-direction: column;
-  gap: 6px;
-  margin: 8px 0;
+  gap: 0.429rem;
+  margin: 0.571rem 0;
 }
 
 .av-list.grid {
   display: grid;
-  grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
-  gap: 12px;
+  grid-template-columns: repeat(auto-fill, minmax(13rem, 1fr));
+  gap: 0.857rem;
 }
 
 .av-item {
   display: flex;
   align-items: center;
-  gap: 12px;
-  padding: 10px 12px;
+  gap: 0.857rem;
+  padding: 0.714rem 0.857rem;
   border: 1px solid var(--line);
-  border-radius: 10px;
+  border-radius: 0.857rem;
   background: var(--surface);
   color: var(--text);
-  font: inherit;
   text-align: left;
-  cursor: pointer;
 }
 
-.av-item:hover {
-  background: var(--surface-raised);
+.av-item:hover:not(:disabled) {
+  border-color: var(--line-strong);
 }
 
 .av-item.active {
-  border-color: var(--blue);
-  background: rgba(59, 130, 246, 0.12);
+  border-color: var(--accent);
+  background: var(--accent-soft);
 }
 
 .av-item:disabled {
-  cursor: default;
   opacity: 0.5;
 }
 
 .grid .av-item {
   flex-direction: column;
   align-items: stretch;
-  padding: 0 0 8px;
+  padding: 0 0 0.571rem;
   overflow: hidden;
 }
 
 .av-image {
-  width: 44px;
-  height: 44px;
-  border-radius: 8px;
+  width: 3.143rem;
+  height: 3.143rem;
+  border-radius: 0.571rem;
   object-fit: cover;
 }
 
@@ -1464,12 +496,12 @@ tr.mine td {
 .av-body {
   display: flex;
   flex-direction: column;
-  gap: 2px;
+  gap: 0.143rem;
   min-width: 0;
 }
 
 .grid .av-body {
-  padding: 0 10px;
+  padding: 0 0.714rem;
 }
 
 .av-title {
@@ -1477,42 +509,273 @@ tr.mine td {
 }
 
 .av-detail {
-  font-size: 12px;
+  font-size: 0.857rem;
   color: var(--muted);
 }
 
 .av-form {
   display: flex;
   flex-direction: column;
-  gap: 10px;
-  margin: 8px 0;
+  gap: 0.714rem;
+  margin: 0.571rem 0;
 }
 
 .av-field {
   display: flex;
   flex-direction: column;
-  gap: 6px;
-  font-size: 13px;
+  gap: 0.429rem;
+  font-size: 0.929rem;
+  color: var(--muted);
 }
 
 .av-field input {
-  height: 36px;
-  padding: 0 12px;
+  height: 2.714rem;
+  padding: 0 0.857rem;
   border: 1px solid var(--line-strong);
-  border-radius: 8px;
-  background: var(--surface);
+  border-radius: 0.643rem;
+  background: var(--surface-2);
   color: var(--text);
-  font: inherit;
 }
 
 .av-form .button {
   align-self: flex-end;
 }
 
-.app-icon .app-image,
-.app-bar-icon .app-image {
-  width: 100%;
-  height: 100%;
-  border-radius: inherit;
-  object-fit: cover;
+.cmenu {
+  position: fixed;
+  top: 50%;
+  right: 2.286rem;
+  width: 25.714rem;
+  transform: translateY(-50%);
+  overflow: hidden;
+  border-radius: 1rem;
+  background: rgba(8, 12, 20, 0.94);
+  border: 1px solid var(--line);
+  box-shadow: 0 20px 40px rgba(0, 0, 0, 0.5);
+}
+
+.cmenu-head {
+  display: flex;
+  align-items: center;
+  gap: 0.857rem;
+  padding: 1rem 1.143rem;
+  border-bottom: 1px solid var(--line);
+}
+
+.cmenu-head .dept-icon {
+  width: 2.286rem;
+  height: 2.286rem;
+}
+
+.cmenu-subtitle {
+  margin-top: 0.143rem;
+  font-size: 0.929rem;
+  color: var(--muted);
+}
+
+.cmenu-title {
+  font-family: var(--font-display);
+  font-size: 1.857rem;
+  font-weight: 700;
+  line-height: 1.1;
+}
+
+.cmenu-items {
+  max-height: 48vh;
+  overflow-y: auto;
+  list-style: none;
+  padding: 0.571rem;
+}
+
+.cmenu-item {
+  display: flex;
+  align-items: center;
+  gap: 0.714rem;
+  min-height: 3.143rem;
+  padding: 0 0.857rem;
+  border-radius: 0.571rem;
+  font-size: 1.071rem;
+}
+
+.cmenu-item.selected {
+  background: var(--accent-strong);
+  color: #ffffff;
+  font-weight: 600;
+}
+
+.cmenu-item.disabled {
+  color: var(--muted);
+}
+
+.cmenu-item.disabled .cmenu-label::before {
+  content: "";
+  display: inline-block;
+  width: 0.786rem;
+  height: 0.786rem;
+  margin-right: 0.571rem;
+  border: 2px solid currentColor;
+  border-radius: 0.143rem;
+  vertical-align: -0.071rem;
+}
+
+.cmenu-label {
+  flex: 1;
+}
+
+.cmenu-detail {
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.cmenu-item.selected .cmenu-detail,
+.cmenu-item.selected .cmenu-arrow {
+  color: rgba(255, 255, 255, 0.85);
+}
+
+.cmenu-arrow {
+  color: var(--muted);
+}
+
+.cmenu-foot {
+  display: flex;
+  gap: 1rem;
+  padding: 0.714rem 1.143rem;
+  border-top: 1px solid var(--line);
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.key {
+  display: inline-block;
+  min-width: 1.571rem;
+  padding: 0.071rem 0.429rem;
+  margin-right: 0.286rem;
+  border: 1px solid #33435e;
+  border-radius: 0.286rem;
+  font-family: var(--font-mono);
+  font-size: 0.786rem;
+  color: var(--text-2);
+  text-align: center;
+}
+
+.creator {
+  position: fixed;
+  top: 1.714rem;
+  bottom: 1.714rem;
+  left: 1.714rem;
+  width: min(31.429rem, 40vw);
+  display: flex;
+  flex-direction: column;
+  overflow: hidden;
+  border-radius: 1rem;
+  background: rgba(8, 12, 20, 0.95);
+  border: 1px solid var(--line);
+  box-shadow: 0 20px 60px rgba(0, 0, 0, 0.55);
+}
+
+.creator-head {
+  padding: 1.286rem 1.286rem 0;
+  border-bottom: 1px solid var(--line);
+}
+
+.creator-name {
+  margin: 0.286rem 0 0.857rem;
+  font-family: var(--font-display);
+  font-size: 2rem;
+  font-weight: 700;
+}
+
+.creator-tabs {
+  display: flex;
+  flex-wrap: wrap;
+  gap: 0.429rem;
+  padding-bottom: 0.857rem;
+}
+
+.tab-button {
+  height: 2.286rem;
+  padding: 0 0.857rem;
+  border: 1px solid var(--line);
+  border-radius: 0.571rem;
+  background: var(--surface-2);
+  color: var(--muted);
+  font-weight: 600;
+}
+
+.tab-button:hover {
+  color: var(--text);
+}
+
+.tab-button.active {
+  border-color: var(--accent);
+  background: var(--accent-soft);
+  color: var(--text);
+}
+
+.creator-body {
+  flex: 1;
+  overflow-y: auto;
+  padding: 0.429rem 1.286rem 1.286rem;
+}
+
+.creator-section {
+  padding: 1rem 0 0.286rem;
+  border-bottom: 1px solid var(--line);
+}
+
+.creator-section:last-child {
+  border-bottom: 0;
+}
+
+.creator-row {
+  margin-top: 0.714rem;
+}
+
+.creator-label {
+  display: flex;
+  justify-content: space-between;
+  font-size: 0.929rem;
+}
+
+.creator-value {
+  font-family: var(--font-mono);
+  color: var(--muted);
+}
+
+.creator-input {
+  display: flex;
+  align-items: center;
+  gap: 0.571rem;
+  margin-top: 0.429rem;
+}
+
+.creator-range {
+  flex: 1;
+  accent-color: var(--accent);
+}
+
+.creator-step {
+  min-width: 2.143rem;
+}
+
+.creator-peds {
+  grid-template-columns: repeat(auto-fill, minmax(10.714rem, 1fr));
+}
+
+.creator-foot {
+  display: flex;
+  flex-direction: column;
+  gap: 0.714rem;
+  padding: 1rem 1.286rem;
+  border-top: 1px solid var(--line);
+}
+
+.creator-view,
+.creator-actions {
+  display: flex;
+  gap: 0.571rem;
+}
+
+.creator-actions {
+  justify-content: flex-end;
 }
diff --git a/nui/theme.css b/nui/theme.css
new file mode 100644
index 0000000..f540f6f
--- /dev/null
+++ b/nui/theme.css
@@ -0,0 +1,541 @@
+@import url("fonts.css");
+
+:root {
+  --bg: #06090f;
+  --bar: #0a0f19;
+  --surface: #0b111c;
+  --surface-2: #0d1422;
+  --surface-3: #101827;
+  --line: #1b2638;
+  --line-soft: #141c2b;
+  --line-strong: #22304a;
+  --text: #e6ebf2;
+  --text-2: #c8d1de;
+  --muted: #8a97ab;
+  --accent: #3b82f6;
+  --accent-strong: #1d4ed8;
+  --accent-soft: #0f1b33;
+  --accent-text: #93c5fd;
+  --red: #ef4444;
+  --red-text: #f87171;
+  --red-soft: #3a1214;
+  --red-line: #7f1d1d;
+  --green: #4ade80;
+  --green-soft: #0f2a1b;
+  --amber: #fbbf24;
+  --amber-soft: #2a1d07;
+  --blue: #60a5fa;
+  --blue-soft: #0d2340;
+  --grey: #94a3b8;
+  --grey-soft: #151c27;
+  --font: "Barlow", "Segoe UI", sans-serif;
+  --font-display: "Barlow Condensed", "Barlow", sans-serif;
+  --font-mono: "IBM Plex Mono", Consolas, monospace;
+  --font-sign: "Homemade Apple", cursive;
+  --radius: 0.857rem;
+  --radius-sm: 0.571rem;
+  --speed: 0.16s;
+}
+
+html {
+  font-size: 14px;
+}
+
+html[data-text-size="s"] {
+  font-size: 13px;
+}
+
+html[data-text-size="l"] {
+  font-size: 16px;
+}
+
+html[data-reduce-motion="true"] {
+  --speed: 0s;
+}
+
+*,
+*::before,
+*::after {
+  box-sizing: border-box;
+  margin: 0;
+  padding: 0;
+}
+
+html,
+body {
+  height: 100%;
+  background: transparent;
+  font-family: var(--font);
+  font-size: 1rem;
+  line-height: 1.4;
+  color: var(--text);
+  user-select: none;
+  -webkit-font-smoothing: antialiased;
+}
+
+[hidden] {
+  display: none !important;
+}
+
+button,
+input,
+select,
+textarea {
+  font: inherit;
+  color: inherit;
+}
+
+button {
+  cursor: pointer;
+}
+
+button:disabled {
+  cursor: default;
+}
+
+input,
+textarea {
+  user-select: text;
+}
+
+::-webkit-scrollbar {
+  width: 8px;
+  height: 8px;
+}
+
+::-webkit-scrollbar-thumb {
+  background: var(--line-strong);
+  border-radius: 8px;
+}
+
+::-webkit-scrollbar-track {
+  background: transparent;
+}
+
+.mono {
+  font-family: var(--font-mono);
+}
+
+.muted {
+  color: var(--muted);
+}
+
+.eyebrow,
+.panel-title,
+.count,
+th {
+  font-family: var(--font-mono);
+  font-size: 0.786rem;
+  font-weight: 500;
+  letter-spacing: 0.12em;
+  text-transform: uppercase;
+  color: var(--muted);
+}
+
+.heading {
+  font-family: var(--font-display);
+  font-size: 1.286rem;
+  font-weight: 600;
+  letter-spacing: 0.04em;
+  text-transform: uppercase;
+}
+
+.display {
+  font-family: var(--font-display);
+  font-weight: 700;
+  line-height: 1;
+}
+
+.card {
+  padding: 1.143rem;
+  border-radius: var(--radius);
+  background: var(--surface);
+  border: 1px solid var(--line);
+}
+
+.card-head {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 0.714rem;
+  margin-bottom: 0.857rem;
+}
+
+.button {
+  display: inline-flex;
+  align-items: center;
+  justify-content: center;
+  gap: 0.5rem;
+  height: 2.714rem;
+  padding: 0 1.143rem;
+  border-radius: 0.643rem;
+  border: 1px solid var(--line);
+  background: var(--surface-2);
+  color: var(--text);
+  font-weight: 600;
+  white-space: nowrap;
+  transition: background var(--speed), border-color var(--speed), color var(--speed);
+}
+
+.button:hover:not(:disabled) {
+  border-color: var(--line-strong);
+  background: var(--surface-3);
+}
+
+.button:disabled {
+  opacity: 0.45;
+}
+
+.button.small {
+  height: 2.143rem;
+  padding: 0 0.786rem;
+  border-radius: 0.571rem;
+  font-size: 0.929rem;
+}
+
+.button.primary {
+  border-color: transparent;
+  background: var(--text);
+  color: #0a0f19;
+  font-weight: 700;
+}
+
+.button.primary:hover:not(:disabled) {
+  background: #ffffff;
+}
+
+.button.accent {
+  border-color: var(--accent-strong);
+  background: var(--accent-strong);
+  color: #ffffff;
+}
+
+.button.accent:hover:not(:disabled) {
+  background: #2563eb;
+}
+
+.button.danger {
+  border-color: #4c1d1d;
+  background: transparent;
+  color: var(--red-text);
+}
+
+.button.danger:hover:not(:disabled) {
+  background: var(--red-soft);
+}
+
+.button.alert {
+  border-color: var(--red-line);
+  background: var(--red-soft);
+  color: #fecaca;
+}
+
+.button.active,
+.option.selected {
+  border-color: var(--accent);
+  background: var(--accent-soft);
+  color: var(--text);
+}
+
+.input,
+.duty-input {
+  width: 100%;
+  height: 2.714rem;
+  padding: 0 0.857rem;
+  border-radius: 0.643rem;
+  border: 1px solid var(--line-strong);
+  background: var(--surface-2);
+  color: var(--text);
+  outline: none;
+  transition: border-color var(--speed);
+}
+
+textarea.input,
+textarea.duty-input {
+  height: auto;
+  padding: 0.714rem 0.857rem;
+  resize: none;
+}
+
+.input:focus,
+.duty-input:focus {
+  border-color: var(--accent);
+}
+
+select.input {
+  padding-right: 0.5rem;
+}
+
+.input.mono {
+  letter-spacing: 0.04em;
+}
+
+.field {
+  display: flex;
+  flex-direction: column;
+  gap: 0.429rem;
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.status,
+.pill {
+  display: inline-flex;
+  align-items: center;
+  gap: 0.429rem;
+  height: 1.571rem;
+  padding: 0 0.643rem;
+  border-radius: 999px;
+  font-size: 0.857rem;
+  font-weight: 600;
+  white-space: nowrap;
+  background: var(--grey-soft);
+  color: var(--text-2);
+}
+
+.status-available,
+.pill.good {
+  background: var(--green-soft);
+  color: var(--green);
+}
+
+.status-enroute,
+.pill.info {
+  background: var(--blue-soft);
+  color: var(--blue);
+}
+
+.status-onscene,
+.status-busy,
+.pill.warn {
+  background: var(--amber-soft);
+  color: var(--amber);
+}
+
+.status-revoked,
+.pill.bad {
+  background: var(--red-soft);
+  color: #fca5a5;
+}
+
+.dot {
+  width: 0.5rem;
+  height: 0.5rem;
+  border-radius: 50%;
+  background: currentColor;
+  flex: none;
+}
+
+.segmented {
+  display: inline-flex;
+  padding: 0.214rem;
+  border-radius: 0.643rem;
+  background: var(--surface-2);
+  border: 1px solid var(--line);
+}
+
+.segmented button {
+  height: 2rem;
+  padding: 0 0.857rem;
+  border: 0;
+  border-radius: 0.5rem;
+  background: transparent;
+  color: var(--muted);
+  font-size: 0.929rem;
+  font-weight: 600;
+}
+
+.segmented button.active {
+  background: var(--accent-strong);
+  color: #ffffff;
+}
+
+.switch {
+  position: relative;
+  flex: none;
+  width: 2.571rem;
+  height: 1.429rem;
+  border: 0;
+  border-radius: 999px;
+  background: #33435e;
+  transition: background var(--speed);
+}
+
+.switch::after {
+  content: "";
+  position: absolute;
+  top: 0.143rem;
+  left: 0.143rem;
+  width: 1.143rem;
+  height: 1.143rem;
+  border-radius: 50%;
+  background: #c8d1de;
+  transition: transform var(--speed), background var(--speed);
+}
+
+.switch[aria-checked="true"] {
+  background: var(--accent-strong);
+}
+
+.switch[aria-checked="true"]::after {
+  transform: translateX(1.143rem);
+  background: #ffffff;
+}
+
+.range {
+  width: 100%;
+  accent-color: var(--accent);
+}
+
+.table {
+  width: 100%;
+  border-collapse: collapse;
+}
+
+.table th {
+  padding: 0.571rem 0.857rem;
+  text-align: left;
+  background: var(--surface);
+  border-bottom: 1px solid var(--line);
+}
+
+.table td {
+  padding: 0.714rem 0.857rem;
+  border-bottom: 1px solid var(--line-soft);
+  vertical-align: middle;
+}
+
+.table tr.selected td {
+  background: var(--accent-soft);
+}
+
+.empty {
+  padding: 1.143rem;
+  border-radius: var(--radius-sm);
+  border: 1px dashed var(--line-strong);
+  color: var(--muted);
+  text-align: center;
+}
+
+.banner {
+  display: flex;
+  align-items: center;
+  gap: 0.714rem;
+  padding: 0.714rem 1rem;
+  border-radius: 0.714rem;
+  font-weight: 500;
+}
+
+.banner.bad {
+  background: var(--red-soft);
+  border: 1px solid var(--red-line);
+  color: #fecaca;
+}
+
+.banner.warn {
+  background: var(--amber-soft);
+  border: 1px solid #4a3410;
+  color: #fde68a;
+}
+
+.banner.info {
+  background: var(--blue-soft);
+  border: 1px solid #1e3a66;
+  color: var(--accent-text);
+}
+
+.photo {
+  position: relative;
+  display: flex;
+  align-items: flex-end;
+  justify-content: center;
+  overflow: hidden;
+  border-radius: 0.571rem;
+  background: #c9d2dc;
+}
+
+.photo img {
+  position: absolute;
+  inset: 0;
+  width: 100%;
+  height: 100%;
+  object-fit: cover;
+}
+
+.photo svg {
+  width: 86%;
+  height: auto;
+}
+
+.photo.board {
+  background: repeating-linear-gradient(180deg, #d5dce5 0 23px, #b9c3cf 23px 24px);
+}
+
+.option {
+  display: flex;
+  flex-direction: column;
+  align-items: flex-start;
+  gap: 0.143rem;
+  padding: 0.714rem 0.857rem;
+  border-radius: 0.714rem;
+  border: 1px solid var(--line);
+  background: var(--surface-2);
+  color: var(--text-2);
+  text-align: left;
+  transition: border-color var(--speed), background var(--speed);
+}
+
+.option:hover:not(:disabled) {
+  border-color: var(--line-strong);
+}
+
+.option-name {
+  font-weight: 600;
+  color: var(--text);
+}
+
+.option-detail {
+  font-size: 0.857rem;
+  color: var(--muted);
+}
+
+.option-row,
+.option-grid {
+  display: grid;
+  gap: 0.571rem;
+}
+
+.option-row {
+  grid-template-columns: repeat(auto-fit, minmax(0, 1fr));
+}
+
+.option-grid {
+  grid-template-columns: repeat(2, minmax(0, 1fr));
+}
+
+.dept-slot:empty {
+  display: none;
+}
+
+.dept-icon {
+  display: block;
+  width: 3.714rem;
+  height: 3.714rem;
+  object-fit: contain;
+}
+
+.toast {
+  position: fixed;
+  left: 50%;
+  bottom: 1.429rem;
+  max-width: 80%;
+  transform: translateX(-50%);
+  padding: 0.714rem 1.143rem;
+  border-radius: 0.714rem;
+  background: var(--red-soft);
+  border: 1px solid var(--red-line);
+  color: #fecaca;
+  font-weight: 500;
+  box-shadow: 0 12px 30px rgba(0, 0, 0, 0.45);
+  z-index: 50;
+}
diff --git a/scripts/mugshot.lua b/scripts/mugshot.lua
new file mode 100644
index 0000000..8bb3144
--- /dev/null
+++ b/scripts/mugshot.lua
@@ -0,0 +1,10 @@
+RegisterNUICallback('fiveprsPhoto', function(data, cb)
+    local characterId = tonumber(data and data.characterId)
+    local photo = data and data.photo
+
+    if characterId and type(photo) == 'string' then
+        TriggerLatentServerEvent('FivePRS:Server:CharacterPhoto', 50000, characterId, photo)
+    end
+
+    cb({})
+end)
diff --git a/scripts/spawn.lua b/scripts/spawn.lua
index 291fb6e..7125c74 100644
--- a/scripts/spawn.lua
+++ b/scripts/spawn.lua
@@ -1,10 +1,29 @@
+local REQUEST_INTERVAL = 5000
+local TARGET_TIMEOUT = 60000
+local SPAWNED_KEY = 'fiveprsSpawned'
+
 local registered = false
-local firstDone = false
-local waiting = false
+local ownsFirstSpawn = false
+local firstPending = false
+local usedTarget = false
+local spawning = false
 local target = nil
 
+local function debug(message)
+    if GetConvar('fiveprs_debug', 'false') == 'true' then
+        print(('^5[FivePRS]^6 Spawn: %s^7'):format(message))
+    end
+end
+
+local function setTarget(found, x, y, z, heading, model)
+    target = { found = found, x = x, y = y, z = z, heading = heading, model = model or '' }
+    debug(('target received (found %s, model "%s")'):format(tostring(found), model or ''))
+end
+
 local function spawn(spot)
     if spot and spot.found then
+        debug(('spawning at the last position as "%s"'):format(spot.model))
+        usedTarget = true
         exports.spawnmanager:spawnPlayer({
             x = spot.x,
             y = spot.y,
@@ -13,35 +32,55 @@ local function spawn(spot)
             model = spot.model ~= '' and spot.model or nil,
         })
     else
+        debug(spot and 'no saved position, using the map spawn point' or 'no target from the server, using the map spawn point')
         exports.spawnmanager:spawnPlayer()
     end
 end
 
+RegisterNetEvent('FivePRS:Client:LastPosition', setTarget)
+
+AddEventHandler('playerSpawned', function()
+    if firstPending and not spawning then
+        debug('another script spawned the player first')
+        firstPending = false
+    end
+    LocalPlayer.state:set(SPAWNED_KEY, true, false)
+end)
+
 CreateThread(function()
-    if GetResourceState('spawnmanager') ~= 'started' then return end
+    if GetResourceState('spawnmanager') ~= 'started' then
+        debug('spawnmanager is not running, leaving spawning to another script')
+        return
+    end
 
-    firstDone = not GetIsLoadingScreenActive()
+    ownsFirstSpawn = not LocalPlayer.state[SPAWNED_KEY]
+    debug(ownsFirstSpawn and 'handling the first spawn' or 'already spawned this session, not handling the spawn')
+    firstPending = ownsFirstSpawn
     exports.spawnmanager:setAutoSpawnCallback(function()
-        if firstDone then
+        if not firstPending then
             exports.spawnmanager:spawnPlayer()
             return
         end
 
-        firstDone = true
-        waiting = true
-        local deadline = GetGameTimer() + 20000
+        spawning = true
+        local deadline = GetGameTimer() + TARGET_TIMEOUT
+        local nextRequest = 0
         while target == nil and GetGameTimer() < deadline do
+            if GetGameTimer() >= nextRequest then
+                TriggerServerEvent('FivePRS:Server:LastPositionRequest')
+                nextRequest = GetGameTimer() + REQUEST_INTERVAL
+            end
             Wait(100)
         end
-        waiting = false
 
         spawn(target)
+        firstPending = false
+        spawning = false
     end)
     registered = true
 end)
 
 AddEventHandler('FivePRS:Local:SpawnTarget', function(found, x, y, z, heading, model)
-    local handled = registered and (not firstDone or waiting)
-    target = { found = found, x = x, y = y, z = z, heading = heading, model = model or '' }
-    TriggerEvent('FivePRS:Local:SpawnHandled', handled)
+    if target == nil then setTarget(found, x, y, z, heading, model) end
+    TriggerEvent('FivePRS:Local:SpawnHandled', registered and ownsFirstSpawn and (firstPending or usedTarget))
 end)